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Samsung Galaxy Tab® - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Tab.
Popular topics
Learn how to transfer your contacts and media.

Troubleshoot Galaxy Tab
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Samsung Galaxy Tab™

Here's how to quickly set up your Galaxy Tab.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Manual Activation - Samsung Galaxy Tab® 10.1

Here's how to perform a manual activation of your Galaxy Tab 10.1.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - Samsung Galaxy Tab® S 10.5

Here's how to move files from internal storage on your Samsung Galaxy Tab S 10.5 to an SD / memory card.

Move Music Files to Device - Samsung Galaxy Tab™

Here's how to transfer music files from a computer to your Galaxy Tab.

Move Music from the Device - Samsung Galaxy Tab™

To transfer or move music files / songs between your Galaxy Tab and a computer/PC, use this info.

Move Pictures / Videos from Device - Samsung Galaxy Tab® 10.1

Here's how to transfer picture or video files from your Galaxy Tab 10.1 to a computer.

Move Pictures / Videos from Device - Samsung Galaxy Tab™

To transfer/move/upload picture or video files between your Galaxy Tabe and your computer/PC, view this info.

Move Pictures / Videos to Device - Samsung Galaxy Tab™

To transfer/move/upload picture or video files between your Galaxy Tab and your computer/PC, view this info.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Transfer Files - Macintosh - Android™ File Transfer

This shows how to transfer/move/upload music, pictures and videos between your Android™ device and a Mac computer. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Transfer Music - Samsung Galaxy Tab® 10.1

Here's how to transfer music files between a computer and your Galaxy Tab 10.1.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Samsung Galaxy Tab™

Here's how to improve the battery life for your Galaxy Tab.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Restart Device - Samsung Galaxy Tab 10.1

Here's how to restart your Galaxy Tab 10.1 if it crashes and resets, freezes or runs slowly.

Soft Reset - Samsung Galaxy Tab™

Here's how to restart your Galaxy Tab if it crashes and resets, freezes or runs slow.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Samsung)

Battery optimization helps conserve battery power on your Samsung device and is turned on by default.

View Battery Info - Samsung Galaxy Tab® 10.1

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Tab 10.1.

View Battery Info - Samsung Galaxy Tab™

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Tab.

View Battery Status - Samsung Galaxy Tab™

Here's how to view charging status, remaining battery and what uses the most battery on your Samsung Galaxy Tab.

Bluetooth

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Send Contact via Bluetooth® - Samsung Galaxy Tab™

Here's how to send a contact on your Samsung Galaxy Tab via Bluetooth.

Turn Bluetooth On / Off - Samsung Galaxy Tab

Here's how to turn Bluetooth for your Galaxy Tab on or off and make it visible to other devices for pairing.

Turn Bluetooth On / Off - Samsung Galaxy Tab 10.1

Here's how to turn Bluetooth for your Galaxy Tab 10.1 on or off and make it visible to other devices for pairing.

Calendar

Add a Calendar Event - Samsung Galaxy Tab® 10.1

Here's how to add, delete or edit info in the calendar on your Galaxy Tab 10.1.

Add a Calendar Event - Samsung Galaxy Tab™

Here's how to add, delete or edit info in the calendar on your Galaxy Tab.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Turn Airplane Mode On / Off - Samsung Galaxy Tab® 10.1

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Tab 10.1, view this info.

Turn Airplane Mode On / Off - Samsung Galaxy Tab™

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Tab, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Common Camera Settings - Samsung Galaxy Tab™

Here's info on common camera settings (e.g., flash, timer, etc.) for your Galaxy Tab.

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Move Pictures / Videos from Device - Samsung Galaxy Tab® 10.1

Here's how to transfer picture or video files from your Galaxy Tab 10.1 to a computer.

Move Pictures / Videos from Device - Samsung Galaxy Tab™

To transfer/move/upload picture or video files between your Galaxy Tabe and your computer/PC, view this info.

Move Pictures / Videos to Device - Samsung Galaxy Tab™

To transfer/move/upload picture or video files between your Galaxy Tab and your computer/PC, view this info.

View Pictures / Videos - Samsung Galaxy Tab® 10.1

Here's how to view pictures and/or videos on your Galaxy Tab (10.1).

View Pictures / Videos - Samsung Galaxy Tab™

Here's how to view pictures and/or videos on your Galaxy Tab.

View Videos - Samsung Galaxy Tab™

Here's how to view videos taken with or stored on your Galaxy Tab.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - Samsung Galaxy Tab® 10.1

Here's how to facilitate a connection between your Galaxy Tab 10.1 and a computer with the Android SDK.

USB Debugging Mode - Samsung Galaxy Tab™

Here's how to facilitate a connection between your Galaxy Tab and a computer with the Android SDK.

Contacts

Access Contacts - Samsung Galaxy Tab® 10.1

Here's how to access saved contacts on your Galaxy Tab (10.1).

Add a Contact - Samsung Galaxy Tab™

Here's how to add a contact to your Galaxy Tab.

Back Up Contacts - Backup Assistant℠ - Samsung Galaxy Tab™

Here's how to back up contacts on your Galaxy Tab via Backup Assistant.

Caller ID Image - Samsung Galaxy Tab® 10.1

Here's how to set or change the image for a saved contact on your Galaxy Tab 10.1.

Caller ID Image - Samsung Galaxy Tab™

Here's how to set or change the image for a saved contact on your Galaxy Tab.

Contact Display Options - Samsung Galaxy Tab® 10.1

Here's how to configure how your contacts display on your Galaxy Tab (10.1).

Contact Display Options - Samsung Galaxy Tab™

Here's how to configure how your contacts display on your Galaxy Tab.

Delete a Contact - Samsung Galaxy Tab™

Here's how to remove a contact from your Galaxy Tab (SCH-I800).

Edit a Contact - Samsung Galaxy Tab™

Here's how to edit a contact on your Galaxy Tab.

Export Contacts to SD / Memory Card - Samsung Galaxy Tab™

Here's how to export contacts to an SD / memory card in your Galaxy Tab.

Import Contacts from SD / Memory Card - Samsung Galaxy Tab™

Here's how to import contacts from an SD / memory card to your Galaxy Tab.

Link / Unlink Contacts - Samsung Galaxy Tab® 10.1

Here's how to link or unlink duplicate contacts in your Galaxy Tab 10.1.

Link / Unlink Contacts - Samsung Galaxy Tab™

Here's how to link or unlink duplicate contacts in your Galaxy Tab.

Manage Contacts - Samsung Galaxy Tab® 10.1

Here's how to add, delete or edit contacts on your Galaxy Tab (10.1).

Restore Contacts - Backup Assistant℠ - Samsung Galaxy Tab™

Here's how to restore your contacts with Backup Assistant on your Galaxy Tab.

Send Contact via Bluetooth® - Samsung Galaxy Tab™

Here's how to send a contact on your Samsung Galaxy Tab via Bluetooth.

Verizon Cloud - Android™ Tablet - Back Up Contacts

Here's how to back up your contacts to Verizon Cloud from your Android tablet.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Allow / Deny Data Roaming - Samsung Galaxy Tab® 10.1

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Tab 10.1.

Allow / Deny Data Roaming - Samsung Galaxy Tab™

Here's how to check settings if you can't connect to the internet or send / receive messages on your Galaxy Tab.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Cancel Verizon Data Service Auto-Renew (Prepaid) - Android™ Tablet

Here's how to turn off the auto renew functionality of your Prepaid Verizon Data on your tablet.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Edit Verizon Data Service profile (Pay as you go) - Android™ Tablet

Here's how to edit your Verizon data service profile on your Android tablet.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Packet Data - Samsung Galaxy Tab™

Here's how to turn Packet Data for your Galaxy Tab on or off.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Set up Verizon Data Service (Month to Month Plan) - Android™ Tablet

Here's how to setup data services (Month to Month) on your Android Tablet.

Turn Data On / Off - Samsung Galaxy Tab® 10.1

Here's how to turn mobile data for your Galaxy Tab 10.1 on or off.

Turn Data On / Off - Samsung Galaxy Tab™

Here's how to turn mobile data for your Galaxy Tab on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Set Date and Time - Samsung Galaxy Tab™

If your Galaxy Tab shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

View Device ID (ESN / MEID) - Samsung Galaxy Tab® 10.1

Here's how to view the device ID (IMEI) for your Galaxy Tab (10.1).

View Device ID (ESN / MEID) - Samsung Galaxy Tab™

Here's how to view the device ID (MEID) for your Galaxy Tab.

View MAC Address - Samsung Galaxy Tab® 10.1

If you’re having issues setting up / connecting to Wi-Fi on your Samsung Galaxy Tab¿, this shows how to locate the MAC address which may help. If you’re having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

View MAC Address - Samsung Galaxy Tab™

Here's how to view the MAC Address on your Galaxy Tab.

View Phone Number - Samsung Galaxy Tab™

Here's how to view the phone number for your Galaxy Tab.

View Software Version - Samsung Galaxy Tab™

Here's how to view the software version your Galaxy Tab is running.

Device Settings

Adjust Backlight - Samsung Galaxy Tab™

Here's how to adjust the backlight on your Galaxy Tab.

Adjust Brightness / Display Settings - Samsung Galaxy Tab

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Font style, etc.) for your Galaxy Tab.

Manage Alerts / Notifications - Samsung Galaxy Tab™

Here's how to change notification sounds for incoming calls or messages on your Samsung Galaxy Tab.

System Select - Samsung Galaxy Tab™

Here's how to change the network mode selection setting on your Galaxy Tab.

Turn Airplane Mode On / Off - Samsung Galaxy Tab® 10.1

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Tab 10.1, view this info.

Turn Airplane Mode On / Off - Samsung Galaxy Tab™

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Tab, view this info.

Turn Screen Rotation On / Off - Samsung Galaxy Tab® 10.1

If the display on your Galaxy Tab 10.1 doesn't rotate, this shows how to fix it.

Turn Screen Rotation On / Off - Samsung Galaxy Tab™

If the display on your Galaxy Tab doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal / Corporate Email Account - Samsung Galaxy Tab™

Here's how to set up a personal / corporate email account on your Galaxy Tab.

Add a Personal Email Account - Samsung Galaxy Tab® 10.1

Here's how to add a personal email account to your Galaxy Tab 10.1.

Adjust Account Sync Settings - Samsung Galaxy Tab™

Here's how to view sync settings on your Galaxy Tab if you're not receiving email and app notifications.

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Compose and Send Email Message - Samsung Galaxy Tab® 10.1

Here's how to create and send an email message from your Galaxy Tab 10.1.

Compose and Send Email Message - Samsung Galaxy Tab™

Here's how to create and send an email message from your Galaxy Tab.

Compose and Send a Gmail™ Message - Samsung Galaxy Tab® 10.1

Here's how to create and send a Gmail message from your Galaxy Tab (10.1).

Compose and Send a Gmail™ Message - Samsung Galaxy Tab™

Here's how to create and send an email message with Gmail from your Galaxy Tab.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Corporate Email (Exchange ActiveSync®) Server Settings - Samsung Galaxy Tab® 10.1

If you need to update the work email password/server settings for your Galaxy Tab 10.1, view this info.

Delete Email Messages - Samsung Galaxy Tab® 10.1

Here's how to delete email messages from your Galaxy Tab (10.1).

Delete Email Messages - Samsung Galaxy Tab™

Here's how to delete email messages from your Galaxy Tab.

Delete Gmail™ Messages - Samsung Galaxy Tab® 10.1

Here's how to delete Gmail messages from your Galaxy Tab (10.1).

Delete Gmail™ Messages - Samsung Galaxy Tab™

Here's how to delete Gmail messages from your Galaxy Tab.

Email Account Common Settings - Samsung Galaxy Tab™

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Tab.

Email Account Data Usage Settings - Samsung Galaxy Tab™

To modify data usage options for the personal email account on your Galaxy Tab, view this info.

Email Account Notification Settings - Samsung Galaxy Tab® 10.1

If you're not getting notifications for the personal email on your Galaxy Tab 10.1, view this info.

Email Account Notification Settings - Samsung Galaxy Tab™

If you're not getting notifications for the personal email on your Samsung Galaxy Tab, view this info.

Email Account Password and Server Settings - Samsung Galaxy Tab® 10.1

To update the personal email password/server settings for your Galaxy Tab 10.1, view this info.

Email Account Password and Server Settings - Samsung Galaxy Tab™

To update the personal email password/server settings for your Galaxy Tab, view this info.

Email Account Signature Settings - Samsung Galaxy Tab™

To enter or edit the personal email signature on your Galaxy Tab, view this info.

Email Account Sync Frequency Settings - Samsung Galaxy Tab™

To adjust the personal email sync frequency settings on your Galaxy Tab, view this info.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ Auto Signature - Samsung Galaxy Tab® 10.1

Here's how to add a signature to the Gmail account on your Galaxy Tab (10.1).

Gmail™ Auto Signature - Samsung Galaxy Tab™

Here's how to enter or edit the Gmail signature on your Galaxy Tab.

Gmail™ Notifications - Samsung Galaxy Tab® 10.1

Here's how to manage Gmail notifications on your Galaxy Tab (10.1).

Gmail™ Notifications - Samsung Galaxy Tab™

Here's how to enable / disable Gmail notifications on your Galaxy Tab.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Manage Corporate Email Settings - Samsung Galaxy Tab™

Here's info on updating work email settings for your Galaxy Tab.

Perform a Gmail™ Sync - Samsung Galaxy Tab™

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Tab.

Remove Corporate Email Account (Exchange ActiveSync®) - Samsung Galaxy Tab® 10.1

Removing then re-adding a work email account on your Galaxy Tab 10.1 often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy Tab® 10.1

Removing then re-adding a Gmail account on your Galaxy Tab 10.1 often fixes email issues.

Remove Gmail™ Account - Samsung Galaxy Tab™

Removing then re-adding a Gmail account on your Galaxy Tab often fixes email issues.

Remove a Personal / Corporate Email Account - Samsung Galaxy Tab™

Here's how to delete a personal / corporate email account from your Galaxy Tab.

Remove a Personal Email Account - Samsung Galaxy Tab® 10.1

Removing then re-adding an email account on your Galaxy Tab 10.1 often fixes email issues.

Reply to a Gmail™ Message - Samsung Galaxy Tab® 10.1

Here's how to reply to an email message from your Galaxy Tab (10.1).

Reply to a Gmail™ Message - Samsung Galaxy Tab™

Here's how to reply to a Gmail message from your Galaxy Tab.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View Gmail™ Account Address / Username - Samsung Galaxy Tab® 10.1

Here's how to view the Gmail account address and user name associated with your Galaxy Tab (10.1).

View Gmail™ Account Address / Username - Samsung Galaxy Tab™

Here's how to view the Gmail account address / username associated with your Galaxy Tab.

View Gmail™ Messages - Samsung Galaxy Tab® 10.1

Here's how to view Gmail messages on your Galaxy Tab 10.1.

View Gmail™ Messages - Samsung Galaxy Tab™

Here's how to view Gmail messages on your Galaxy Tab (SCH-I800).

View and Reply to an Email Message - Samsung Galaxy Tab

Here's how to view and reply to an email message from your Galaxy Tab.

View and Reply to an Email Message - Samsung Galaxy Tab 10.1

Here's how to view and reply to an email message from your Galaxy Tab 10.1.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Samsung Galaxy Tab® 10.1

Here's how to turn GPS location for your Galaxy Tab 10.1 on or off.

Turn GPS Location On / Off - Samsung Galaxy Tab™

Here's how to turn GPS location for your Galaxy Tab on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Create a New Google™ Account - Samsung Galaxy Tab™

Here's how to create a new Google (Gmail) account on your Galaxy Tab (SCH-I800).

Restore Contacts from Google™ Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

Add Folders to Home Screen - Samsung Galaxy Tab™

Here's how to add folders to a Home screen on your Galaxy Tab.

Add Shortcuts to Home Screen - Samsung Galaxy Tab® 10.1

Here's how to add a shortcut to a Home screen on your Galaxy Tab (10.1).

Add Shortcuts to Home Screen - Samsung Galaxy Tab™

Here's how to add a shortcut to a Home screen on your Galaxy Tab.

Add Widgets to Home Screen - Samsung Galaxy Tab® 10.1

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Samsung Galaxy Tab 10.1.

Add Widgets to Home Screen - Samsung Galaxy Tab™

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your Galaxy Tab.

Remove Items from Home Screen - Samsung Galaxy Tab® 10.1

Here's how to remove items such as shortcuts, widgets and folders from the Home screen of your Galaxy Tab (10.1).

Remove Items from Home Screen - Samsung Galaxy Tab™

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your Galaxy Tab.

Rename Home Screen Folder - Samsung Galaxy Tab™

Here's how to rename a Home screen folder on your Galaxy Tab.

View Home Screen Panels - Samsung Galaxy Tab® 10.1

Here's how to view the Home screen panels for your Galaxy Tab 10.1.

View Home Screen Panels - Samsung Galaxy Tab™

Here's how to view Home screen panels on your Galaxy Tab.

Hotspot

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Tab® 10.1

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, hotspot name, etc.) on your Galaxy Tab 10.1.

Manage Mobile / Wi-Fi Hotspot Settings - Samsung Galaxy Tab™

Here's how to configure Mobile Hotspot settings (e.g., network name, password, etc.) on your Galaxy Tab.

Mobile Hotspot - Samsung Galaxy Tab® 10.1

Here's how to turn Mobile Hotspot for your Galaxy Tab 10.1 on or off.

Mobile Hotspot - Samsung Galaxy Tab™

Here's how to access the Mobile Hotspot feature on your Galaxy Tab.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Tab® 10.1

Here's how to turn the Mobile Hotspot for your Galaxy Tab 10.1 on or off.

Turn Mobile / Wi-Fi Hotspot On / Off - Samsung Galaxy Tab™

Here's how to turn the Mobile Hotspot for your Galaxy Tab on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Samsung Galaxy Tab® 10.1

Here's how to access websites on your Galaxy Tab 10.1 using the web browser.

Access Websites - Samsung Galaxy Tab™

Here's how to access websites on your Galaxy Tab.

Add a Browser Bookmark - Samsung Galaxy Tab™

Here's how to add a browser bookmark on your Galaxy Tab.

Add a Virtual Private Network - Samsung Galaxy Tab™

Here's how to add a virtual private network (VPN) to your Galaxy Tab.

Allow / Block Browser Cookies - Samsung Galaxy Tab® 10.1

If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Allow / Block Browser Cookies - Samsung Galaxy Tab™

Here's how to allow / block web browser cookies for your Galaxy Tab.

Browser Bookmarks - Samsung Galaxy Tab® 10.1

Here's how to add, edit, delete and open bookmarks in the Opera browser on your Galaxy Tab (10.1).

Change the Browser Start / Home Page - Samsung Galaxy Tab® 10.1

Here's how to change the Home page in Chrome on your Galaxy Tab (10.1).

Change the Browser Start / Home Page - Samsung Galaxy Tab™

Here's how to change the Home page for the web browser on your Galaxy Tab.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Clear Temporary Internet Files - Samsung Galaxy Tab® 10.1

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Galaxy Tab 10.1, follow these steps.

Clear Temporary Internet Files - Samsung Galaxy Tab™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Galaxy Tab, follow these steps.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Delete a Browser Bookmark - Samsung Galaxy Tab™

Here's how to remove a browser bookmark from your Samsung Galaxy Tab.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Edit a Browser Bookmark - Samsung Galaxy Tab™

Here's how to edit a browser bookmark on your Samsung Galaxy Tab.

Launch a Browser Bookmark - Samsung Galaxy Tab™

Here's how to connect to a website from browser bookmarks on your Samsung Galaxy Tab.

Open Web Browser - Samsung Galaxy Tab® 10.1

Here's how to open the default web browser on your Galaxy Tab 10.1.

Open Web Browser - Samsung Galaxy Tab™

Here's how to open the default web browser on your Samsung Galaxy Tab.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Save Pictures from Browser - Samsung Galaxy Tab® 10.1

Here's how to save images viewed from websites on your Galaxy Tab (10.1).

Save Pictures from Browser - Samsung Galaxy Tab™

Here's how to save images viewed from websites on your Galaxy Tab.

Turn Data On / Off - Samsung Galaxy Tab® 10.1

Here's how to turn mobile data for your Galaxy Tab 10.1 on or off.

Turn JavaScript On / Off - Samsung Galaxy Tab® 10.1

Here's how to check JavaScript settings, which often helps when you can't view web pages on your Galaxy Tab 10.1..

Turn JavaScript On / Off - Samsung Galaxy Tab™

Here's how to check JavaScript settings, which often helps when you can't view web pages on your Galaxy Tab.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Samsung Galaxy Tab® 10.1

Here's how to change the language used on your Galaxy Tab 10.1.

Language Selection - Samsung Galaxy Tab™

Here's how to change the language used on your Samsung Galaxy Tab.

Lock, Unlock, Password & Security

Device Lock - Samsung Galaxy Tab® 10.1

Here's how to lock / unlock your Galaxy Tab (10.1).

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Set Up Screen Lock - Samsung Galaxy Tab™

Here's how to set up a screen lock option (password, pattern, etc.) for your Galaxy Tab.

Turn Off Screen Lock - Samsung Galaxy Tab™

To disable the screen lock setting on your Galaxy Tab, check out this info.

Turn SIM PIN On / Off - Samsung Galaxy Tab® 2 (7.0)

Here's how to turn the SIM PIN lock code for your Galaxy Tab 2 (7.0) on or off.

Unlock Screen - Samsung Galaxy Tab™

To unlock the screen on your Pearl Flip 8230, check out this info.

Memory/Storage

Check Device Storage - Samsung Galaxy Tab® 10.1

Here's how to check available space if your Galaxy Tab 10.1 runs slow / crashes, apps freeze or you can't save media.

Check Device Storage - Samsung Galaxy Tab™

Here's how to check available space if your Galaxy Tab runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - Samsung Galaxy Tab™

Here's how to export contacts to an SD / memory card in your Galaxy Tab.

Format SD / Memory Card - Samsung Galaxy Tab™

Here's how to erase all data on the SD / memory card of your Galaxy Tab.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - Samsung Galaxy Tab™

Here's how to import contacts from an SD / memory card to your Galaxy Tab.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Delete Music - Samsung Galaxy Tab™

Here's how to delete music files from your Galaxy Tab.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music Files to Device - Samsung Galaxy Tab™

Here's how to transfer music files from a computer to your Galaxy Tab.

Move Music from the Device - Samsung Galaxy Tab™

To transfer or move music files / songs between your Galaxy Tab and a computer/PC, use this info.

Play Music Files - Samsung Galaxy Tab® 10.1

Here's how to play music files on your Galaxy Tab (10.1).

Play Music Files - Samsung Galaxy Tab™

Here's how to listen to music files on your Galaxy Tab.

Transfer Music - Samsung Galaxy Tab® 10.1

Here's how to transfer music files between a computer and your Galaxy Tab 10.1.

Navigating & Multitasking

View, Open or Close Recently Used Apps - Samsung Galaxy Tab® 10.1

To view recently used apps on your Samsung Galaxy Tab 10.1, view this info.

View, Open or Close Recently Used Apps - Samsung Galaxy Tab™

To view recently used apps on your Samsung Galaxy Tab, view this info.

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - Samsung Galaxy Tab™

Here's how to factory / hard reset your Galaxy Tab if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Samsung Galaxy Tab™

Here's how to factory / hard reset your Galaxy Tab if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Samsung Galaxy Tab® 10.1

To check for or to install software updates on your Galaxy Tab 10.1, view this info.

Install Device Software Update - Samsung Galaxy Tab™

To check for or to install software updates on your Galaxy Tab (SCH-I800), view this.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

View Software Information - Samsung Galaxy Tab® 10.1

Here's how to view software info on your Galaxy Tab 10.1 tablet.

View Software Version - Samsung Galaxy Tab™

Here's how to view the software version your Galaxy Tab is running.

SIM Card

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - Samsung Galaxy Tab® 2 (7.0)

Here's how to turn the SIM PIN lock code for your Galaxy Tab 2 (7.0) on or off.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View the SIM Card Number - Samsung Galaxy Tab® 10.1

Here's how to view the SIM card number associated with your Galaxy Tab 10.1.

Sounds, Volume & Audio

Manage Alerts / Notifications - Samsung Galaxy Tab™

Here's how to change notification sounds for incoming calls or messages on your Samsung Galaxy Tab.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Notification Sounds - Samsung Galaxy Tab® 10.1

Here's how to select or change notification sounds on your Galaxy Tab 10.1.

Vibrate Mode - Samsung Galaxy Tab™

Here's how to turn vibrate mode for your Galaxy Tab on or off.

Volume Controls - Samsung Galaxy Tab™

Here's how to adjust volume if your HYDROGEN ONE doesn't vibrate or play sounds when receiving email / messages.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Galaxy Tab™

If your Galaxy Tab is not receiving multimedia (picture / video) messages, view this info.

Create and Send a Text Message - Samsung Galaxy Tab™

Here's how to create and send a text message via the Messaging app on your Galaxy Tab.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Message Options - Samsung Galaxy Tab™

Here's how to manage message features on your Galaxy Tab.

Send Video Message - Samsung Galaxy Tab™

Here's how to send a saved video on your Samsung Galaxy Tab to a messaging recipient.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Samsung Galaxy Tab™

Here's how to view text messages on your Galaxy Tab.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Cut, Copy and Paste Text - Samsung Galaxy Tab® 10.1

Here's how to cut, copy and paste text on your Galaxy Tab (10.1).

Cut, Copy and Paste Text - Samsung Galaxy Tab™

Here's how to cut, copy and paste text on your Galaxy Tab.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Set Wallpaper - Samsung Galaxy Tab™

Here's how to set the Home screen image on your Galaxy Tab.

Wallpaper - Samsung Galaxy Tab® 10.1

Here's how to set the Home screen image on your Galaxy Tab 10.1

Wi-Fi & Network

Add a Virtual Private Network - Samsung Galaxy Tab™

Here's how to add a virtual private network (VPN) to your Galaxy Tab.

Add a Wi-Fi Network - Samsung Galaxy Tab® 10.1

Here's how to add an available Wi-Fi network to your Galaxy Tab (10.1).

Add a Wi-Fi Network - Samsung Galaxy Tab™

Here's how to add an available Wi-Fi network to your Galaxy Tab.

Manually Add a Wi-Fi Network - Samsung Galaxy Tab™

View this info if the Wi-Fi network you want to add to your Galaxy Tab doesn't display.

Network Mode Settings - Samsung Galaxy Tab® 10.1

View this info on network mode settings if you're having issues with messages or data services on your Galaxy Tab 10.1.

Network Mode Settings - Samsung Galaxy Tab™

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

Remove Wi-Fi Connection - Samsung Galaxy Tab® 10.1

To remove a saved Wi-Fi network from your Galaxy Tab 10.1, view this info.

Remove Wi-Fi Connection - Samsung Galaxy Tab™

To remove a saved Wi-Fi network from your Samsung Galaxy Tab, view this info.

Turn Wi-Fi On / Off - Samsung Galaxy Tab® 10.1

Here's how to turn Wi-Fi for your Galaxy Tab 10.1 on or off.

Turn Wi-Fi On / Off - Samsung Galaxy Tab™

Here's how to turn Wi-Fi for your Galaxy Tab on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

View Signal Strength - Samsung Galaxy Tab™

Here's how to view signal strength on the Galaxy Tab.