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Nexus 6

Find device-specific support and online tools for your Google Nexus 6.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - Nexus 6

Here's how to quickly set up your Nexus 6.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Turn Android™ Device Protection On / Off - Nexus 6

Here's how to turn Android Device Protection for your Nexus 6 on or off.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Media Files to / from Computer - Nexus 6

Here's how to transfer pictures, video or music files between your Nexus 6 and a computer.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Transfer Data via Android Beam - Nexus 6

To wirelessly transfer data from your Nexus 6 to another NFC-capable device, view this info.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Google)

Battery optimization helps conserve battery power on your Pixel device and is turned on by default.

Turn Battery Optimization On / Off - Android™ 6.x and higher (Motorola / Nexus)

Battery optimization helps conserve battery power on your Motorola/Nexus device and is turned on by default.

View / Extend Battery Life - Nexus 6

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Nexus 6.

View Battery Info - Nexus 6

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your Nexus 6.

Bluetooth

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - Nexus 6

Here's how to send a contact on your Nexus 6 via Bluetooth.

Turn Bluetooth On / Off - Nexus 6

Here's how to turn Bluetooth for your Nexus 6 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - Nexus 6

Here's how to add or remove a speed dial number on your Nexus 6.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - Nexus 6

Here's how to send unwanted calls directly to voicemail for your Nexus 6.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - Nexus 6

Here's how to place a call from your Nexus 6.

Caller ID Image - Nexus 6

Here's how to set or change the image for a saved contact on your Nexus 6.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Nexus 6

If you're calling into an automated system (e.g., Voicemail) from your Nexus 6 and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - Nexus 6

Here's how to place a conference call from your Nexus 6.

Redial - Nexus 6

Here's how to manually redial a number called from your Nexus 6.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - Nexus 6

To view or clear the call history on your Nexus 6, check out this info.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Common Camera Settings - Nexus 6

Here's info on common camera settings (e.g., flash, timer, etc.) for your Nexus 6.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Media Files to / from Computer - Nexus 6

Here's how to transfer pictures, video or music files between your Nexus 6 and a computer.

Record and Share a Video - Nexus 6

Here's how to record and send a video using your Nexus 6.

Share Picture from Gallery - Nexus 6

Here's how to share a saved picture from your Nexus 6.

Share Video from Gallery - Nexus 6

Here's how to share a saved video from your Nexus 6.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - Nexus 6

Here's how to take and share a picture from your Nexus 6.

View Pictures / Videos - Nexus 6

Here's how to view pictures and/or videos on your Nexus 6.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

View Device Screen on TV - Nexus 6

Here's how to view the screen of your Nexus 6 on your TV or another media device.

View MAC Address - Nexus 6

Here's how to view the Wi-Fi MAC address for your Nexus 6.

Contacts

Add a Contact - Nexus 6

Here's how to add a contact to your Nexus 6.

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - Nexus 6

Here's how to configure how your contacts display on your Nexus 6.

Delete a Contact - Nexus 6

Here's how to delete a contact from your Nexus 6.

Edit a Contact - Nexus 6

Here's how to edit a contact on your Nexus 6.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Link / Unlink Contacts - Nexus 6

Here's how to link or unlink duplicate contacts in your Nexus 6.

Send Contact via Bluetooth® - Nexus 6

Here's how to send a contact on your Nexus 6 via Bluetooth.

Verizon Cloud - Android Smartphone - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android smartphone.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - Nexus 6

Here's how to view where a phonebook contact on your Nexus 6 was imported from.

Data

Allow / Deny Data Roaming - Nexus 6

Here's how to turn data roaming for your Nexus 6 on or off.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Manage Data Usage - Nexus 6

Here's how to change the data usage cycle and set data warnings and / or limits on your Nexus 6.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - Nexus 6

Here's how to turn the mobile data for your Nexus 6 on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - Nexus 6

Here's how to view / restrict the amount of data an app on your Nexus 6 uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - Nexus 6

If your Nexus 6 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - Nexus 6

Here's how to view the device ID (IMEI) for your Nexus 6.

View Phone Number - Nexus 6

Here's how to view the phone number for your Nexus 6.

Device Settings

Adjust Account Sync Settings - Nexus 6

Here's how to view sync settings on your Nexus 6 if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - Nexus 6

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Font size, etc.) for your your Nexus 6.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Manage Contactless Payments - Nexus 6

Here's how to use the 'Tap & pay' service with your Nexus 6.

Manage Do Not Disturb Settings - Nexus 6

If your Nexus 6 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Manage Screen Lock Settings - Nexus 6

Here's how to configure the screen lock settings for your Nexus 6.

Manage TTY Settings - Nexus 6

To change the TTY settings on your Nexus 6, check out this info.

Reset All Settings - Nexus 6

If your Nexus 6 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Restart Device - Nexus 6

Here's how to restart your Nexus 6 if it crashes and resets, freezes or runs slowly.

Set Up Printing - Nexus 6

Here's how to set up and add a printer to your Nexus 6.

System Select - Nexus 6

Here's how to change the network mode selection setting on your Nexus 6.

Turn Airplane Mode On / Off - Nexus 6

To turn Verizon network services on/off or if they aren't functioning on your Nexus 6, view this info.

Turn Screen Inversion On / Off - Nexus 6

If the color scheme on your Nexus 6 is reversed, view this.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Use Speakerphone - Nexus 6

To utilize the speakerphone functionality on your Nexus 6, view this info.

Vibrate Mode - Nexus 6

Here's how to turn vibrate mode for your Nexus 6 on or off.

View Signal Strength - Nexus 6

Here's how to view signal strength on the Nexus 6.

Volume Controls - Nexus 6

Here's how to adjust the volume if your Nexus 6 doesn't vibrate or play sounds when receiving calls / messages.

Email/Gmail

Add a Personal / Corporate Email Account - Nexus 6

Here's how to set up a personal / corporate email account on your Nexus 6.

Add an Existing Google™ Account - Nexus 6

Here's how to add an existing Google (Gmail) account to your Nexus 6.

Compose and Send Email Message - Nexus 6

Here's how to create and send an email message from your Nexus 6.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - Nexus 6

Here's how to create a new Google (Gmail) account for your Nexus 6.

Delete Email Messages - Nexus 6

Here's how to delete email messages from your Nexus 6.

Email Account Common Settings - Nexus 6

Here's info on common personal email settings (e.g., account name, etc.) for your Nexus 6.

Email Account Data Usage Settings - Nexus 6

To modify data usage options for the personal email account on your Nexus 6, view this info.

Email Account Notification Settings - Nexus 6

If you're not getting notifications for the personal email on your Nexus 6, view this info.

Email Account Password and Server Settings - Nexus 6

To update the personal email password/server settings for your Nexus 6, view this info.

Email Account Signature Settings - Nexus 6

To enter or edit the personal email signature on your Nexus 6, view this info.

Email Account Sync Frequency Settings - Nexus 6

To adjust the personal email sync frequency settings on your Nexus 6, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - Nexus 6

Here's info on updating work email settings for your Nexus 6.

Perform a Gmail™ Sync - Nexus 6

Here's how to sync Google email, contacts, calendar, etc. on your Nexus 6.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Gmail™ Account - Nexus 6

Removing then re-adding a Gmail account on your Nexus 6 often fixes email issues.

Remove a Personal / Corporate Email Account - Nexus 6

Here's how to delete a personal / corporate email account from your Nexus 6.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - Nexus 6

Here's how to view and reply to an email message from your Nexus 6.

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Add Layers

Here's how to add layers in Google Maps.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - Nexus 6

Here's how to turn GPS location for your Nexus 6 on or off.

Gestures & Motions

Google Maps - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - Nexus 6

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Nexus 6.

Home Screen

Customize Your Home Screen - Nexus 6

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Nexus 6.

View / Manage Home Screen Panels - Nexus 6

Here's how to view, add and remove Home screen panels on your Nexus 6.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - Nexus 6

To change the Mobile Hotspot password on your Nexus 6, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Nexus 6

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Nexus 6.

Manage Mobile / Wi-Fi Hotspot Settings - Nexus 6

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Nexus 6.

Mobile Hotspot - Nexus 6

Here's how to turn Mobile Hotspot for your Nexus 6 on or off.

Turn Mobile / Wi-Fi Hotspot On / Off - Nexus 6

Here's how to turn Mobile / Wi-Fi Hotspot for your Nexus 6 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - Nexus 6

Here's how to add a virtual private network (VPN) to your Nexus 6.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Network Mode Settings - Nexus 6

View this info on network mode settings if you're having issues with voice / data services on your Nexus 6.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Tethered Modem Connection - Nexus 6

Here's how to use your Nexus 6 as a modem to connect to the internet via USB or Bluetooth.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - Nexus 6

Here's how to change the language used on your Nexus 6.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify Screen Lock - Nexus 6

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Nexus 6.

Set Lock Screen Notifications - Nexus 6

Here's how to manage how notifications appear on your Nexus 6 when the screen is locked.

Set Up Face Recognition - Motorola Nexus 6

Here's how to set up facial recognition to unlock the screen on your Nexus 6.

Smart Lock - Motorola Nexus 6

Here's how to turn on and customize the Smart Lock setting on your Nexus 6.

Unlock Screen - Nexus 6

To unlock the screen on your Nexus 6, check out this info.

Memory/Storage

Check Device Storage - Nexus 6

Here's how to check available space if your Nexus 6 runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

USB Debugging Mode - Nexus 6

Here's how to facilitate a connection between your Nexus 6 and a computer with the Android SDK.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

Turn Android Beam On / Off - Nexus 6

Here's how to turn Android Beam for your Nexus 6 on or off.

Turn NFC On / Off - Nexus 6

Here's how to turn NFC on or off so compatible apps can transfer files from your Nexus 6.

Operating System & Software

Factory Data Reset (Powered Off) - Nexus 6

Here's how to factory / hard reset your Nexus 6 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - Nexus 6

Here's how to factory / hard reset your Nexus 6 if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - Nexus 6

To check for or to install software updates on your Nexus 6, view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Reset Network Settings - Nexus 6

Here's how to reset network settings on your Nexus 6. This may help If you can't connect to the internet or send or receive email and messages.

Software Upgrade Assistant (Motorola - Older Devices) - Initial Setup

Here's how to install the Upgrade Assistant for Motorola devices made before 8/20/2013 and prepaid devices.

Software Upgrade Assistant (Motorola - Older Devices) - Repair Assistant

Here's how to install the Upgrade Assistant for Motorola devices made before 8/20/2013.

Software Upgrade Assistant (Motorola - Older Devices) - Software Update

Here's how to use Software Upgrade Assistant to update the software on your Motorola device made before 8/20/2013.

View Software Version - Nexus 6

To view the software version your Nexus 6 is running, check out this info.

SIM Card

Enable / Disable / Modify SIM PIN - Nexus 6

Here's how to change the SIM PIN for your Nexus 6 or turn it on or off.

Insert / Remove SIM Card - Nexus 6

Here's how to properly insert or remove a SIM card for your Nexus 6.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - Nexus 6

Here's how to view the SIM card number associated with your Nexus 6.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Auto Receive Messages - Nexus 6

If you're Nexus 6 is not receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - Nexus 6

Here's how to create and send a text message via the Messenger app on your Nexus 6.

Cut, Copy and Paste Text - Nexus 6

Here's how to cut, copy and paste text from your Nexus 6.

Delete Messages - Nexus 6

Here's how to delete text messages from your Nexus 6 via the Messenger app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - Nexus 6

Here's how to set the default messaging app on your Nexus 6.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Notification Settings - Nexus 6

Here's how to turn text message notifications for your Nexus 6 on or off via the Messenger app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - Nexus 6

To receive delivery confirmation for messages sent from your Nexus 6, view this.

Turn Premium SMS Permissions On / Off - Nexus 6

Here's how to change permissions to allow or block sending premium texts from your Nexus 6.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - Nexus 6

Here's how to view text messages via the Messenger app on your Nexus 6.

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - Nexus 6

Here's how to capture a screenshot on your Nexus 6.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Access Wi-Fi Direct - Nexus 6

Here's how to use Wi-Fi Direct so you can easily connect your Nexus 6 with other Wi-Fi capable devices.

Add a Wi-Fi Network - Nexus 6

Here's how to add a Wi-Fi network to your Nexus 6.

Auto Switch Between Wi-Fi & Mobile Data Networks - Nexus 6

To allow your Nexus 6 to auto switch between Wi-Fi and the Verizon Wireless network to ensure a connection, see this info.

Remove Wi-Fi Connection - Nexus 6

To remove a saved Wi-Fi network from your Nexus 6, view this info.

Turn Wi-Fi On / Off - Nexus 6

Here's how to turn Wi-Fi for your Nexus 6 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.