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HTC 10™ - Support Overview

Find device-specific support and online tools for your HTC 10.
Troubleshoot HTC 10
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your HTC 10

Get to know your new HTC 10 with this quick reference guide.

HTC 10 - Activate / Set Up Device

Here's how to activate and setup your HTC 10.

HTC 10™ - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your HTC 10 on or off.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

HTC 10- Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your HTC 10 and a computer.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

HTC 10 - Restart Device

Here's how to restart your HTC 10 if it crashes and resets, freezes or runs slowly.

HTC 10 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your HTC 10.

HTC 10™ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your HTC 10 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

HTC 10™ - Power Up in Safe Mode

Here's how to boot your HTC 10 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

HTC 10™ - Restart in Safe Mode

Safe Mode helps determine if an app is causing your HTC 10 to freeze, reset or run slow.

HTC 10™ - Turn Power Saver On / Off

Here's how to turn 'Power saver' on or off to help manage battery performance for your HTC 10.

HTC 10™ - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your HTC 10.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

HTC 10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your HTC 10 on or off and make it visible to other devices for pairing.

HTC 10™ - Send Contact via Bluetooth®

Here's how to send a contact using Bluetooth from your HTC 10.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

HTC 10 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your HTC 10.

HTC 10™ - Call a Number

Here's how to place a call from your HTC 10.

HTC 10™ - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your HTC 10 and your dialpad entries aren't recognized, view this info.

HTC 10™ - Place a Conference Call

Here's how to place a conference call (multi-party) using your HTC 10.

HTC 10™ - Redial

Here's how to manually redial a number called from your HTC 10.

HTC 10™ - Turn Wi-Fi Calling On / Off

Here's how to turn on and activate Wi-Fi calling for your HTC 10.

HTC 10™ - View / Delete Call History

Here's how to view or clear the call history on your HTC 10.

HTC 10- Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your HTC.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

HTC 10 - Record and Share a Video

Here's how to record and send a video using your HTC 10.

HTC 10™ - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your HTC 10.

HTC 10™ - Share Picture from Gallery

Here's how to share pictures from your HTC 10's photo gallery.

HTC 10™ - Share Video from Gallery

Here's how to share a video from your HTC 10's video gallery.

HTC 10™ - Take and Share a Picture

Here's how to take and send a picture using your HTC 10.

HTC 10™ - View Pictures / Videos

Here's how to view pictures and/or videos on your HTC 10.

HTC 10- Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your HTC 10 and a computer.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

HTC 10™ - USB Debugging Mode

Here's how to make a connection between your HTC 10 and computer with the Android SDK (software development kit).

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

HTC 10™ - Add a Contact

Here's how to add contacts to your HTC 10.

HTC 10™ - Contact Display Options

Here's how to configure how your contacts display on your HTC 10.

HTC 10™ - Delete a Contact

Here's how to remove a contact from your HTC 10.

HTC 10™ - Edit a Contact

Here's how to edit a contact on your HTC 10.

HTC 10™ - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your HTC 10.

HTC 10™ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your HTC 10.

HTC 10™ - Send Contact via Bluetooth®

Here's how to send a contact using Bluetooth from your HTC 10.

HTC 10™ - View Contact Sync Source

Here's how to view where a phonebook contact on your HTC 10 was imported from.

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

HTC 10™ - Allow / Deny Data Roaming

Here's how to turn data roaming for your HTC 10 on or off.

HTC 10™ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your HTC 10.

HTC 10™ - Turn Data On / Off

Here's how to turn the mobile data for your HTC 10™ on or off.

HTC 10™ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your HTC 10 uses.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

HTC 10™ - Set Date and Time

If your HTC 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

HTC 10 - View Phone Number

Here's how to view the mobile number for your HTC.

HTC 10™ - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your HTC 10.

HTC 10™ - View MAC Address

Here's how to view the Wi-Fi MAC address for your HTC 10.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

HTC 10 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your HTC 10.

HTC 10™ - Manage Do Not Disturb Settings

If you're not getting incoming calls or messages, here's how to check your do not disturb settings.

HTC 10™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your HTC 10, view this info.

HTC 10™ - Turn Phone Storage Encryption On / Off

Here's how to encrypt an SD card on your HTC 10.

HTC 10™ - Turn Screen Rotation On / Off

If the display on your HTC 10 doesn't rotate, this shows how to fix it.

Email/Gmail

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

HTC 10 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your HTC 10.

HTC 10 - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your HTC 10.

HTC 10 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your HTC 10, view this info.

HTC 10 - View and Reply to an Email Message

Here's how to view and reply to an email message from your HTC 10.

HTC 10™ - Add an Existing Google™ Account

Here's how to add an existing Google account to your HTC 10.

HTC 10™ - Adjust Account Sync Settings

Here's how to view sync settings on your HTC 10 if you're not receiving email and app notifications.

HTC 10™ - Compose and Send Email Message

Here's how to create and send an email message from your HTC 10.

HTC 10™ - Create a New Google™ Account

Here's how to create a new Google account for your HTC 10.

HTC 10™ - Delete Email Messages

Here's how to delete email messages from your HTC 10.

HTC 10™ - Email Account Data Usage Settings

To modify data usage options for the personal email account on your HTC 10, view this info.

HTC 10™ - Email Account Notification Settings

If you're not getting notifications for the personal email on your HTC 10, view this info.

HTC 10™ - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your HTC 10.

HTC 10™ - Manage Corporate Email Settings

Here's how to update the work email settings for your HTC 10.

HTC 10™ - Perform a Gmail™ Sync

If your Google email, contacts, calendar, etc. aren't syncing, here's how to check sync settings.

HTC 10™ - Remove Gmail™ Account

Removing then re-adding a Gmail account on your HTC 10 often fixes email issues.

HTC 10™ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your HTC 10.

HTC 10- Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your HTC 10.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

HTC 10™ - Turn GPS Location On / Off

Here's how to turn GPS location for your HTC 10 on or off.

Google Backup & restore

HTC 10™ - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your HTC 10.

Home Screen

HTC 10 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your HTC 10.

HTC 10 - View / Manage Home Screen Panels

IF DEVICE CAN SET A DEFAULT PANEL: Here's how to view / add / remove panels and set a default Home screen panel for your HTC. IF DEVICE CAN'T SET A DEFAULT PANEL: Here's how to view, add and remove Home screen panels for your HTC.

Hotspot

HTC 10™ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your HTC 10.

HTC 10™ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to change the broadcast channel for mobile hotspot on your HTC 10.

HTC 10™ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile / Wi-Fi Hotspot for your HTC 10 on or off.

HTC 10- Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) on your HTC.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

HTC 10™ - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your HTC10.

HTC 10™ - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your HTC 10.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

HTC 10™ - Language Selection

Here's how to change the language on your HTC 10.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

HTC 10 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your HTC 10.

HTC 10 - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your HTC 10.

HTC 10™ - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your HTC 10.

HTC 10™ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your HTC 10 when the screen is locked.

HTC 10™ - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your HTC 10.

HTC 10™ - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your HTC 10.

HTC 10™ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your HTC 10.

HTC 10™ - Unlock Screen

Here's how to unlock the screen on your HTC 10.

HTC 10- Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your HTC 10.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

HTC 10 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your HTC 10.

HTC 10 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your HTC 10.

HTC 10™ - Check Device Storage

Here's how to free up space if your HTC 10 runs slow or crashes/resets.

HTC 10™ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from your HTC 10 to an SD / Memory Card.

HTC 10- Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your HTC 10.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

HTC 10™ - Manage Contactless Payments

Here's how to use the Tap & pay service with your HTC 10.

HTC 10™ - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your HTC 10.

Operating System & Software

HTC 10 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

HTC 10™ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your HTC 10 if the screen freezes or call, app, audio or sync issues occur.

HTC 10™ - Install Device Software Update

Here's how to check for or to install software updates on your HTC 10.

HTC 10™ - View Software Version

Here's how to view the software version your HTC 10 is running.

SIM Card

HTC 10 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your HTC 10.

HTC 10™ - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your HTC 10 or turn it on or off.

HTC 10™ - View SIM Card Number

Here's how to view the SIM card number associated with your HTC 10.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

HTC 10 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your HTC 10.

HTC 10™ - BoomSound Settings

Here's how to configure the BoomSound audio settings for your HTC 10.

HTC 10™ - Save a Ringtone

Here's how to save a ringtone using your HTC 10.

HTC 10™ - Use Speakerphone

Here's how to use the speakerphone function on your HTC 10.

HTC 10™ - Vibrate Mode

Here's how to turn vibrate mode for your HTC 10 on or off.

HTC 10™ - Volume Controls

If your HTC 10 doesn't vibrate or make sounds when receiving texts, emails or alerts, here's how to adjust settings.

Status Indicators/Lights

HTC 10™ - View Signal Strength

Here's how to view the signal strength on your HTC 10.

TV

HTC 10 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your HTC.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

HTC 10 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your HTC.

HTC 10™ - Auto Receive Messages

If you're not receiving multimedia (picture / video) messages on your HTC 10, here's how to change settings.

HTC 10™ - Create and Send a Text Message

Here's how to create and send a text (SMS) message using your HTC 10.

HTC 10™ - Delete Messages

Here's how to delete text (SMS) messages from your HTC 10.

HTC 10™ - Text Message Notification Settings

Here's how to configure notification settings for the default text messaging (SMS) app on your HTC 10.

HTC 10™ - Text Message Signature

Here's how to add, remove or edit the text message signature on your HTC 10.

HTC 10™ - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your HTC 10.

HTC 10™ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your HTC 10.

HTC 10™ - View Text Messages

Here's how to view text (SMS) messages on your HTC 10.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

HTC 10™ - Capture a Screenshot

Here's how to capture and view a screenshot on your HTC 10.

HTC 10- Set Up Printing

Here's how to set up and add a printer to your HTC 10.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

HTC 10™ - Manage TTY Settings

Here's how to change the TTY settings on your HTC 10.

Turn Assisted Dialing On / Off - HTC Smartphones

Here's how to check dial settings if you're getting an error message when placing calls.

Wi-Fi & Network

HTC 10 - Add a Wi-Fi Network

Here is how to setup a Wi-Fi network for your HTC 10.

HTC 10™ - Access Wi-Fi Direct

Here's how to access Wi-Fi Direct on your HTC 10.

HTC 10™ - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your HTC 10 to auto switch between Wi-Fi and mobile data.

HTC 10™ - Network Mode Settings

Here's how to check Network Mode Settings if you're having issues with calls, messages or data services.

HTC 10™ - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your HTC 10, view this info.

HTC 10™ - Reset Network Settings

Here's how to reset settings if your HTC 10 can't connect to data or send / receive messages.

HTC 10™ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your HTC 10 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55