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HTC One® (M8) - Support Overview

Find device-specific support and online tools for your HTC One (M8).
Troubleshoot One (M8)
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate / Set Up Device - The all new HTC One® (M8)

Here's how to quickly set up your HTC One® (M8).

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Software Upgrade Assistant (HTC) - Initial Setup

Here's how to install the HTC Software Upgrade Assistant on your computer/PC or Mac.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Access Content Transfer App - Android Smartphone

Here's how to access the Content Transfer app on your Android smartphone.

Content Transfer App - Transfer Content - Android™ Smartphone

Here's how to use the Content Transfer app on your Android smartphone to transfer content between devices

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Android™ Smartphone

Here's how to download and install the Content Transfer app on an Android smartphone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Music Files from Device - The all new HTC One® (M8)

Here's how to transfer music files from your HTC One (M8) to a computer.

Move Music Files to Device - The all new HTC One® (M8)

Here's how to transfer music files from a computer to your HTC One (M8).

Move Pictures / Videos from Device - The all new HTC One® (M8)

Here's how to transfer picture or video files from your The all new HTC One (M8) to a computer.

Move Pictures / Videos to Device - The all new HTC One® (M8)

Here's how to transfer picture or video files from a computer to your HTC One (M8).

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Data via Android Beam - The all new HTC One® (M8)

To wirelessly transfer data from your HTC One (M8) to another NFC-capable device, view this info.

Turn Android Beam On / Off - The all new HTC One® (M8)

Here's how to turn Android Beam for your The all new HTC One (M8) on or off.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

View Device Screen on TV - The all new HTC One® (M8)

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your HTC One (M8).

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

HTC One® M8 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your HTC One M8.

HTC One® M8 Simulator: Turning the Phone On and Off

Learn how to power on and shut down your HTC One M8.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Quick Settings - The all new HTC One® (M8)

Here's how to use quick settings on your The all new HTC One (M8).

View Signal Strength - The all new HTC One® (M8)

Here's how to view signal strength on the all new HTC One (M8).

Battery & Power

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - The all new HTC One® (M8)

Here's how to improve the battery life for your HTC One (M8).

HTC One® M8 Simulator: Using Ultra Power Saving Mode

See how to switch to Ultra Power Saving mode to help lengthen the battery life of your HTC One M8.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Restart Device - The all new HTC One (M8)

Here's how to restart your One M8 if it crashes and resets, freezes or runs slowly.

Turn Battery Optimization On / Off - Android™ 6.x and higher (HTC)

Battery optimization helps conserve battery power on your HTC device and is turned on by default.

View Battery Info - The all new HTC One® (M8)

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your HTC One (M8).

View Battery Status - The all new HTC One® (M8)

Here's how to view charging status, remaining battery and what uses the most battery on your The all new HTC One (M8).

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Delete Paired Bluetooth® Connection - Windows® Phone

Here's how to delete a paired Bluetooth device from your Windows phone.

HTC One® M8 Simulator: Pairing with a Bluetooth® Device

See how to pair your HTC One M8 with your Bluetooth device.

HTC One® M8 Simulator: Sending Photos Using Bluetooth®

Find out how to wirelessly send photos using Bluetooth on your HTC One M8.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Send Contact via Bluetooth® - The all new HTC One® (M8)

Here's how to send a contact on your HTC One (M8) via Bluetooth.

Turn Bluetooth On / Off - The all new HTC One (M8)

Here's how to turn Bluetooth for your HTC One (M8) on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - The all new HTC One (M8)

Here's how to add or remove a speed dial number on your HTC One (M8).

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - The all new HTC One® (M8)

Here's how to send unwanted calls directly to voicemail for your HTC One (M8).

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - The all new HTC One® (M8)

Here's how to place a call from your HTC One (M8).

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

HTC One® M8 Simulator: Calling a Contact

An interactive guide on how to call a contact using your HTC One M8.

HTC One® M8 Simulator: Calling a New Number

Discover how to use your HTC One M8 to call a new number.

HTC One® M8 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your HTC One M8.

HTC One® M8 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your HTC One M8.

HTC One® M8 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your HTC One M8.

HTC One® M8 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your HTC One M8.

HTC One® M8 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your HTC One M8.

Manage Blocked Numbers List - The all new HTC One® (M8)

To manage the blocked contact list on your HTC One (M8), view this info.

Manage DTMF Tones - The all new HTC One® (M8)

If you're calling into an automated system (e.g., Voicemail) from your HTC One (M8) and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - The all new HTC One® (M8)

Here's how to place a conference call on your HTC One M8.

Redial - The all new HTC One® (M8)

Here's how to manually redial a number called from your HTC One M8 or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane Mode On / Off - The all new HTC One® (M8)

To turn Verizon network services on/off or if they aren't functioning on your new HTC One (M8), view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - The all new HTC One® (M8)

To view or clear the call history on your HTC One (M8), check out this info.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

HTC One® M8 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your HTC One M8.

HTC One® M8 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your HTC One M8.

HTC One® M8 Simulator: Changing the File Size of Pictures

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your HTC One M8.

HTC One® M8 Simulator: Recording a Video

Learn how to record a video using your HTC One M8.

HTC One® M8 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your HTC One M8.

HTC One® M8 Simulator: Taking a Picture

Discover how to take a photo using your HTC One M8.

HTC One® M8 Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on yourHTC One M8.

HTC One® M8 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your HTC One M8.

HTC One® M8 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your HTC One M8.

HTC One® M8 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your HTC One M8.

Move Pictures / Videos from Device - The all new HTC One® (M8)

Here's how to transfer picture or video files from your The all new HTC One (M8) to a computer.

Move Pictures / Videos to Device - The all new HTC One® (M8)

Here's how to transfer picture or video files from a computer to your HTC One (M8).

Record and Share a Video - The all new HTC One® (M8)

Here's how to record and send a video using your HTC One (M8).

Share Picture from Gallery - The all new HTC One® (M8)

Here's how to share a saved picture from your HTC One (M8).

Share Video from Gallery - The all new HTC One® (M8)

Here's how to share a saved video from your HTC One (M8).

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - The all new HTC One® (M8)

Here's how to take and share a picture from your HTC One (M8).

View Pictures / Videos - The all new HTC One® (M8)

Here's how to view pictures and/or videos on your HTC One (M8).

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - The all new HTC One® (M8)

Here's how to use your HTC One (M8) as a modem to connect to the internet via USB or Bluetooth.

USB Debugging Mode - The all new HTC One® (M8)

Here's how to facilitate a connection between your HTC One (M8) and a computer with the Android SDK.

Contacts

Add a Contact - The all new HTC One® (M8)

Here's how to add a contact on your HTC One M8.

Caller ID Image - The all new HTC One® (M8)

Here's how to set or change the image for a saved contact on your HTC One (M8).

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - The all new HTC One® (M8)

Here's how to configure how your contacts display on your HTC One (M8).

Delete a Contact - The all new HTC One® (M8)

Here's how to remove a contact from your HTC One (M8).

Edit a Contact - The all new HTC One® (M8)

Here's how to edit a contact on your HTC One (M8).

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - The all new HTC One® (M8)

Here's how to export contacts to an SD / memory card in your HTC One (M8).

HTC One® M8 Simulator: Adding a Contact

Learn how to add a new contact to your HTC One M8.

HTC One® M8 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your HTC One M8.

HTC One® M8 Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your HTC One M8.

HTC One® M8 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your HTC One M8 without looking at it.

HTC One® M8 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your HTC One M8.

HTC One® M8 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your HTC One M8.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - The all new HTC One® (M8)

Here's how to import contacts from an SD / memory card to your One M8.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

Link / Unlink Contacts - The all new HTC One® (M8)

Here's how to link or unlink duplicate contacts in your HTC One (M8).

Send Contact via Bluetooth® - The all new HTC One® (M8)

Here's how to send a contact on your HTC One (M8) via Bluetooth.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - The all new HTC One® (M8)

Here's how to view where a phonebook contact on your all new HTC One (M8) was imported from.

Data

Allow / Deny Data Roaming - The all new HTC One® (M8)

Here's how to check settings if you can't connect to the internet or send / receive messages on your One (M8).

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Manage Data Usage - The all new HTC One® (M8)

Here's how to change the data usage cycle and set data warnings and / or limits on your HTC One (M8).

Turn Data On / Off - The all new HTC One® (M8)

To turn the mobile data for your HTC One® (M8) on or off, follow these steps.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View / Restrict Data Usage by App - The all new HTC One® (M8)

Here's how to view / restrict the amount of data an app on your HTC One (M8) uses.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - The all new HTC One® (M8)

If your HTC One (M8) shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Water Damage - HTC

Here's how to check your HTC device for water damage.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

View Device ID (ESN / IMEI / MEID) - The all new HTC One® (M8)

Here's how to view the device ID (IMEI) for your HTC One (M8).

View MAC Address - The all new HTC One® (M8)

Here's how to view the Wi-Fi MAC address for your HTC One (M8).

View Phone Number - The all new HTC One® (M8)

Here's how to view the phone number for your The all new HTC One (M8).

Device Settings

Adjust Account Sync Settings - The all new HTC One® (M8)

Here's how to view sync settings on your HTC One (M8) if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - The all new HTC One (M8)

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Screen timeout, Font size, etc.) for your HTC One (M8).

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

HTC One® M8 Simulator: Accessing Settings

Explore how to access settings on your HTC One M8 to change alert sounds, turn off GPS and more.

HTC One® M8 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your HTC One M8 by adjusting the screen timeout.

HTC One® M8 Simulator: Changing the Ringtone

Learn how to change the ringtone on your HTC One M8.

HTC One® M8 Simulator: Configuring Location Settings

Learn how to manage location settings on your HTC One M8.

HTC One® M8 Simulator: Managing Data Usage

Discover how to manage data usage on your HTC One M8.

HTC One® M8 Simulator: Setting to Silent

Explore ways to mute your HTC One M8.

HTC One® M8 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your HTC One M8 to Airplane mode.

Manage DTMF Tones - The all new HTC One® (M8)

If you're calling into an automated system (e.g., Voicemail) from your HTC One (M8) and your dialpad entries aren't recognized, view this info.

Quick Settings - The all new HTC One® (M8)

Here's how to use quick settings on your The all new HTC One (M8).

Quiet Hours - HTC One® (M8) for Windows®

Here's how to set a time frame during which your HTC One (M8) for Windows won't ring or play message notification sounds.

Reset Network Settings - The all new HTC One® (M8)

Here's how to reset settings if your The all new HTC One (M8) can't connect to data or send / receive messages.

Set Up Printing - The all new HTC One® (M8)

Here's how to set up and add a printer to your HTC One (M8).

Turn Airplane Mode On / Off - The all new HTC One® (M8)

To turn Verizon network services on/off or if they aren't functioning on your new HTC One (M8), view this info.

Turn Phone Storage Encryption On / Off - The all new HTC One® (M8)

Here's how to turn phone storage encryption on or off for your all new HTC One (M8).

Turn Screen Inversion On / Off - HTC One® (M8)

If the color scheme on your HTC One (M8) is reversed, view this.

Turn Screen Rotation On / Off - The all new HTC One® (M8)

If the display on your HTC One (M8) doesn't rotate, this shows how to fix it.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Add a Personal / Corporate Email Account - The all new HTC One (M8)

Here's how to set up a personal / corporate email account on your HTC One (M8).

Add an Existing Google™ Account - The all new HTC One® (M8)

Here's how to add an existing Google (Gmail) account on your HTC One M8.

Adjust Account Sync Settings - The all new HTC One® (M8)

Here's how to view sync settings on your HTC One (M8) if you're not receiving email and app notifications.

Compose and Send Email Message - The all new HTC One® (M8)

Here's how to create and send an email message from your HTC One M8.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a New Google™ Account - The all new HTC One® (M8)

Here's how to create a new Google (Gmail) account for your HTC One (M8).

Delete Email Messages - The all new HTC One® (M8)

Here's how delete email messages from your HTC One (M8).

Email Account Common Settings - The all new HTC One® (M8)

Here's info on common personal email settings (e.g., account name, etc.) for your HTC One (M8).

Email Account Notification Settings - The all new HTC One® (M8)

If you're not getting notifications for the personal email on your HTC One (M8), view this info.

Email Account Password and Server Settings - The all new HTC One® (M8)

To update the personal email password/server settings for your HTC One (M8), view this info.

Email Account Signature Settings - The all new HTC One® (M8)

To enter or edit the personal email signature on your HTC One (M8), view this info.

Email Account Sync Frequency Settings - The all new HTC One® (M8)

To adjust the personal email sync frequency settings on your HTC One (M8), view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

HTC One® M8 Simulator: Forwarding an Email

Learn how to forward an email on your HTC One M8.

HTC One® M8 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your HTC One M8.

HTC One® M8 Simulator: Replying to an Email

Discover how to reply to an email on your HTC One M8.

HTC One® M8 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your HTC One M8.

HTC One® M8 Simulator: Setting Up Corporate Email

Learn how to access your work email on your HTC One M8.

HTC One® M8 Simulator: Setting Up Personal Email

Discover how to access your existing email account on your HTC One M8.

HTC One® M8 Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your HTC One M8.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - The all new HTC One® (M8)

Here's info on updating work email settings for your HTC One (M8).

Perform a Gmail™ Sync - The all new HTC One® (M8)

Here's how to sync Google email, contacts, calendar, etc. on your HTC One (M8).

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Gmail™ Account - The all new HTC One® (M8)

Removing then re-adding a Gmail account on your HTC One (M8) often fixes email issues.

Remove a Personal / Corporate Email Account - The all new HTC One (M8)

Here's how to delete a personal / corporate email account from your HTC One (M8).

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - The all new HTC One (M8)

Here's how to view and reply to an email message from your HTC One (M8).

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - The all new HTC One® (M8)

Here's how to turn GPS location for your HTC One (M8) on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

Google™ Backup and Restore - The all new HTC One® (M8)

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your HTC One (M8).

Home Screen

Add Folders to Home Screen - The all new HTC One® (M8)

Here's how to add folders to the Home screen on your HTC One M8.

Add Shortcuts to Home Screen - The all new HTC One® (M8)

Here's how to add a shortcut to a Home screen on your HTC One M8.

Add Widgets to Home Screen - The all new HTC One® (M8)

Here's how to add a widget (e.g., weather, clock, etc.) to a Home screen on your HTC One (M8).

HTC One® M8 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your HTC One M8 for quick access to them.

HTC One® M8 Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your HTC One M8 to help organize your apps.

HTC One® M8 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your HTC One M8.

HTC One® M8 Simulator: Removing Widgets and Apps from the Home Screen

See how to remove widgets and apps from the Home screen of your HTC One M8.

Remove Items from Home Screen - The all new HTC One® (M8)

Here's how to delete items such as shortcuts, widgets and folders from the Home screen of your HTC One (M8).

Rename Home Screen Folder - The all new HTC One® (M8)

Here's how to rename a folder that's on a Home screen of your HTC One (M8).

View / Manage Home Screen Panels - The all new HTC One® (M8)

Here's how to view, add and remove panels and set a default Home screen panel for your HTC One M8.

Hotspot

Manage Mobile / Wi-Fi Hotspot Settings - The all new HTC One® (M8)

Here's how to configure Mobile Hotspot settings (password, security, etc.) on your HTC One (M8).

Mobile Hotspot - The all new HTC One® (M8)

Here's how to access Mobile Hotspot on your HTC One M8.

Turn Mobile / Wi-Fi Hotspot On / Off - The all new HTC One® (M8)

Here's how to turn Mobile Hotspot for your HTC One (M8) on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Virtual Private Network - The all new HTC One® (M8)

Here's how to add a virtual private network (VPN) to your HTC One M8.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser If you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

HTC One® M8 Simulator: Bookmarking a Website

Learn how to bookmark a website on your HTC One M8, so it's easy to find later.

HTC One® M8 Simulator: Navigating to a Website

Discover how to find a website using your HTC One M8.

HTC One® M8 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your HTC One M8.

HTC One® M8 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your HTC One M8.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Turn Data On / Off - The all new HTC One® (M8)

To turn the mobile data for your HTC One® (M8) on or off, follow these steps.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

HTC One® M8 Simulator: Changing the Language

Discover how to change the language settings on your HTC One M8.

Language Selection - The all new HTC One® (M8)

Here's how to change the language used on your HTC One (M8).

Lock, Unlock, Password & Security

HTC One® M8 Simulator: Setting Screen Security

A visual guide for setting screen security on your HTC One M8 to help protect your private information.

HTC One® M8 Simulator: Unlocking the Screen

Learn how to unlock the screen on your HTC One M8.

Manage Screen Lock Settings - The all new HTC One® (M8)

Here's how to configure the screen lock settings for your HTC One (M8).

Set Up Screen Lock - The all new HTC One® (M8)

Here's how to set up a screen lock option (password, pattern, etc.) for your HTC One (M8).

Smart Lock - The all new HTC One® (M8)

Here's how to turn on and customize the Smart Lock setting on your HTC One (M8).

Turn Off Screen Lock - The all new HTC One® (M8)

To disable the screen lock setting on your HTC One (M8), check out this info.

Turn SIM PIN On / Off - The all new HTC One® (M8)

Here's how to turn the SIM card lock code on or off for your HTC One (M8).

Unlock Screen - The all new HTC One® (M8)

To unlock the screen on your HTC One (M8), check out this info.

Memory/Storage

Check Device Storage - The all new HTC One® (M8)

Here's how to check available space if your HTC One (M8) runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - The all new HTC One® (M8)

Here's how to export contacts to an SD / memory card in your HTC One (M8).

Format SD / Memory Card - The all new HTC One® (M8)

Here's how to erase all data on the SD / memory card in your HTC One (M8).

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - The all new HTC One® (M8)

Here's how to import contacts from an SD / memory card to your One M8.

Insert SD / Memory Card - The all new HTC One® (M8)

Here's how to insert an SD / Memory card into your HTC One (M8).

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Remove SD / Memory Card - The all new HTC One® (M8)

Here's how to remove the SD / memory card from your One (M8).

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

HTC One® M8 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your HTC One M8 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Google Play™ Music - Android™ - Add a Song to a Music Playlist

Here's how to add a song to a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Create Music Playlist

Here's how to create a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Delete a Music Playlist

Here's how to delete a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Play Music Files

Here's how to play music files via the Google Play Music app.

Google Play™ Music - Android™ - Remove a Song from a Music Playlist

Here's how to remove a song from a music playlist via the Google Play Music app.

Google Play™ Music - Android™ - Rename a Music Playlist

Here's how to rename a music playlist via the Google Play Music app.

Move Music Files from Device - The all new HTC One® (M8)

Here's how to transfer music files from your HTC One (M8) to a computer.

Move Music Files to Device - The all new HTC One® (M8)

Here's how to transfer music files from a computer to your HTC One (M8).

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

HTC One® M8 Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your HTC One M8.

HTC One® M8 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your HTC One M8.

HTC One® M8 Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your HTC One M8.

View, Open or Close Recently Used Apps - The all new HTC One® (M8)

To view or close recently used apps on your all new HTC One (M8), view this info.

Near Field Communication (NFC)

Tap & Pay - The all new HTC One® (M8)

Here's how to use the 'Tap & pay' service with your HTC One (M8).

Transfer Data via Android Beam - The all new HTC One® (M8)

To wirelessly transfer data from your HTC One (M8) to another NFC-capable device, view this info.

Turn Android Beam On / Off - The all new HTC One® (M8)

Here's how to turn Android Beam for your The all new HTC One (M8) on or off.

Turn NFC On / Off - The all new HTC One® (M8)

Here's how to turn NFC on or off so compatible apps can transfer files from your HTC One (M8).

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

Factory Data Reset (Powered Off) - The all new HTC One® (M8)

Here's how to factory / hard reset your The all new HTC One (M8) if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - The all new HTC One® (M8)

Here's how to factory / hard reset your The all new HTC One (M8) if the screen freezes or call, app, audio or sync issues occur.

HTC One (M8) Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon device.

Install Device Software Update - The all new HTC One® (M8)

To check for or to install software updates on your HTC One (M8), view this info.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade Assistant (HTC) - Repair Assistant

Here's how to repair the software on your HTC device if the software update failed.

Software Upgrade Assistant (HTC) - Software Update

Here's how to upgrade software on your HTC device if the software update failed.

View Software Version - The all new HTC One® (M8)

To view the software version your The all new HTC One (M8) is running, check out this info.

SIM Card

HTC One® M8 Simulator: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your HTC One M8.

HTC One® M8 Simulator: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your HTC One M8 to add memory for photos, videos, music, documents and more.

Insert SIM Card - The all new HTC One® (M8)

Here's how to properly insert a SIM card into your HTC One (M8) to avoid potential service issues.

Modify SIM PIN - The all new HTC One® (M8)

Here's how to change the SIM card lock code on your HTC One (M8).

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - The all new HTC One® (M8)

Here's how to remove the SIM card from your HTC One (M8).

Turn SIM PIN On / Off - The all new HTC One® (M8)

Here's how to turn the SIM card lock code on or off for your HTC One (M8).

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - The all new HTC One® (M8)

Here's how to view the SIM card number associated with your HTC One (M8).

Social Networking

HTC One® M8 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your HTC One M8.

HTC One® M8 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your HTC One M8 to help protect your account.

HTC One® M8 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your HTC One M8.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Manage Do Not Disturb Settings - The all new HTC One® (M8)

If your HTC One (M8) isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Set Ringtones / Notification Sounds - The all new HTC One (M8)

Here's how to select or change ringtones / notification sounds on your HTC One (M8).

Use Speakerphone - The all new HTC One® (M8)

Here's how to utilize the speakerphone functionality on your HTC One (M8).

Vibrate Mode - The all new HTC One® (M8)

Here's how to turn vibrate mode for your HTC One M8 on or off.

Volume Controls - The all new HTC One® (M8)

Here's how to adjust the volume if your HTC One M8 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Auto Receive Messages - The all new HTC One® (M8)

If your HTC One (M8) is not receiving multimedia (picture / video) messages, view this info.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - The all new HTC One® (M8)

Here's how to create and send a text message via the Messages app on your HTC One M8.

Delete Messages - The all new HTC One® (M8)

Here's how to delete text messages from your HTC One (M8) via the Messages app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - The all new HTC One® (M8)

Here's how to set the default messaging app on your HTC One M8.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Signature - The all new HTC One® (M8)

To add, remove or edit the text message signature on your HTC One (M8), view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Turn Message Delivery Confirmation Setting On / Off - The all new HTC One® (M8)

Here's how to receive delivery confirmation for messages sent from your HTC One (M8) via the Messages app.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

View Text Messages - The all new HTC One® (M8)

Here's how to view text messages via the Messages app on your HTC One (M8).

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - The all new HTC One® (M8)

Here's how to capture and view a screenshot on your HTC One M8.

Cut, Copy and Paste Text - The all new HTC One® (M8)

Here's how to cut, copy and paste text on your HTC One (M8).

HTC One® M8 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your HTC One M8.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - The all new HTC One® (M8)

To change the TTY settings on your all new HTC One (M8), check out this info.

Turn Assisted Dialing On / Off - HTC Smartphones

Here's how to check dial settings if you're getting an error message when placing calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

HTC One® M8 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your HTC One M8.

Set Wallpaper - The all new HTC One® (M8)

Here's how to set the Home screen image on your HTC One (M8).

Wi-Fi & Network

Access Wi-Fi Direct - The all new HTC One® (M8)

Here's how to use Wi-Fi Direct so you can easily connect your One (M8) with other Wi-Fi capable devices.

Add a Virtual Private Network - The all new HTC One® (M8)

Here's how to add a virtual private network (VPN) to your HTC One M8.

Add a Wi-Fi Network - The all new HTC One® (M8)

Here's how to add an available Wi-Fi network to your HTC One (M8).

Auto Switch Between Wi-Fi & Mobile Data Networks - The all new HTC One® (M8)

To allow your HTC One (M8) to auto switch between Wi-Fi and mobile data, view this.

HTC One® M8 Simulator: Connecting to a Wi-Fi Network

Learn how to use your HTC One M8 to connect to a Wi-Fi network, so you can access the Internet without using data.

Manually Add a Wi-Fi Network - The all new HTC One® (M8)

Here's how to add a Wi-Fi network if the one you want doesn't display on your HTC One (M8).

Network Mode Settings - The all new HTC One® (M8)

View this info on network mode settings if you're having issues with calls, messages or data services on your HTC One (M8).

Remove Wi-Fi Connection - The all new HTC One® (M8)

To remove a saved Wi-Fi network from your all new HTC One (M8), view this info.

Turn Wi-Fi On / Off - The all new HTC One® (M8)

Here's how to turn Wi-Fi for your HTC One (M8) on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.