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HTC One® - Support Overview

Find device-specific support and online tools for your HTC One.
Troubleshoot HTC One
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - HTC One®

Here's how to quickly set up your HTC One.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Turn Android™ Device Protection On / Off - HTC One®

Here's how to turn Android Device Protection for your HTC One on or off.

Back Up & Transfer Content

Move Media Files to / from Computer - HTC One®

Here's how to transfer pictures, video or music files between your HTC One and a computer.

Transfer Data via Android Beam - HTC One®

To wirelessly transfer data from your HTC One to another NFC-capable device, view this info.

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

HTC ONE Simulator: Finding More Help

Discover how to find more help on your HTC One.

HTC ONE Simulator: Turning the Phone On and Off

Learn how to turn your HTC One smartphone on and off.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

View Signal Strength - HTC One®

Here's how to view signal strength on the HTC One.

Battery & Power

HTC One® - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your HTC One.

Restart Device - HTC One

Here's how to restart your HTC One if it crashes and resets, freezes or runs slowly.

View Battery Info - HTC One®

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your HTC One.

Bluetooth

HTC ONE Simulator: Pairing with a Bluetooth® Device

Learn how to pair your HTC One with your Bluetooth device.

HTC ONE Simulator: Sending Photos Using Bluetooth®

Learn how to share pictures with Bluetooth on your HTC One.

HTC ONE Simulator: Turning Bluetooth® On and Off

Learn how to turn on and off Bluetooth functionality on your HTC One.

Turn Bluetooth On / Off - HTC One

Here's how to turn Bluetooth for your HTC One on or off and make it visible to other devices for pairing.

Calendar

Add a Calendar Event - HTC One®

Here's how to add a calendar event on your HTC One.

Calling & Dialing

Add / Remove Speed Dial Number - HTC One

Here's how to add or remove a speed dial number on your HTC One.

Block / Unblock Numbers - HTC One®

Here's how to send unwanted calls directly to voicemail for your HTC One.

Call a Number - HTC One®

Here's how to place a phone call on your One.

HTC ONE Simulator: Dialing by Voice

Discover how to use your voice to place a call on your HTC One smartphone.

HTC ONE Simulator: Placing a Call to a Contact

An interactive guide on how to place a call to a contact using your HTC One.

HTC ONE Simulator: Placing a Call to a New Number

Learn how to use your HTC One to call a new number.

HTC ONE Simulator: Returning to a Call

A visual guide on how to return to a call on your HTC One.

HTC ONE Simulator: Switching Between Calls

Learn how to switch between two incoming calls on your HTC One smartphone.

HTC ONE Simulator: Teaching Kids How to Dial 911

Discover how to teach kids to dial 911 on your HTC One smartphone.

Manage DTMF Tones - HTC One®

If you're calling into an automated system from your HTC One and your dialpad entries aren't recognized, view this info.

Place a Conference Call - HTC One®

Here's how to place a conference call from your HTC One.

Redial - HTC One®

Here's how to manually redial a number from your HTC One or set it to automatically retry.

Turn Airplane Mode On / Off - HTC One®

To turn Verizon network services on/off or if they aren't functioning on your HTC One, view this info.

View / Delete Call History - HTC One®

To view or clear the call history on your HTC One, check out this info.

Camera, Photos & Videos

HTC ONE Simulator: Adjusting the Video Setting for Messaging

Learn how to adjust the video size for easy sending in messages on your HTC One.

HTC ONE Simulator: Changing the Camera from Rear to Front-Facing

Discover how to change the camera from rear to front-facing for video recording on your HTC One.

HTC ONE Simulator: Recording a Video

Learn how to record a video using your HTC One.

HTC ONE Simulator: Sharing Photos

Learn how to share photos using your HTC One.

HTC ONE Simulator: Sharing Videos

A visual guide to sharing a video on your HTC One.

HTC ONE Simulator: Taking a Picture

Learn how to take a picture using your HTC One.

HTC ONE Simulator: Taking a Picture While Recording a Video

A visual guide to taking a picture while recording a video on your HTC One.

HTC ONE Simulator: Taking a Picture using Zoe™

A visual guide on how to use Zoe, which automatically takes 20 photos when you snap a photo and a three-second video, on your HTC One.

HTC ONE Simulator: Turning the Flash On and Off

Learn how to change the camera's flash mode on your HTC One.

HTC ONE Simulator: Zooming In and Out for Pictures

Discover how to zoom in and out while taking photos using your HTC One.

HTC ONE Simulator: Zooming In and Out for Video

Learn how to zoom in and out for video on your HTC One.

Move Media Files to / from Computer - HTC One®

Here's how to transfer pictures, video or music files between your HTC One and a computer.

Record and Share a Video - HTC One®

Here's how to record and send a video using your HTC One.

Share Picture from Gallery - HTC One®

Here's how to share a saved picture from your HTC One.

Share Video from Gallery - HTC One®

Here's how to share a saved video from your HTC One.

Take and Share a Picture - HTC One®

Here's how to take and share a picture from your HTC One.

View Device Screen on TV - HTC One®

Here's how to view your HTC One screen on a different display (TV, etc.).

View Pictures / Videos - HTC One®

Here's how to view pictures and/or videos on your HTC One.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - HTC One®

Here's how to facilitate a connection between your HTC One and a computer with the Android SDK.

Contacts

Add a Contact - HTC One®

Here's how to add a contact on your HTC One.

Caller ID Image - HTC One®

Here's how to set or change the image for a saved contact on your HTC One.

Contact Display Options - HTC One®

Here's how to configure how your contacts display on your HTC One.

Delete a Contact - HTC One®

Here's how to remove a contact from your HTC One.

Edit a Contact - HTC One®

Here's how to edit a contact on your HTC One.

Export Contacts to SD / Memory Card - HTC One®

Here's how to export contacts to an SD / memory card in your HTC One.

HTC ONE Simulator: Adding People

Learn how to add a contact to your HTC One.

HTC ONE Simulator: Adding a Contact to a Group

Learn how to add contacts to a group on your HTC One smartphone.

HTC ONE Simulator: Adding a Picture to a Contact

Discover how to add a picture to an existing contact on your HTC One.

HTC ONE Simulator: Adding and Deleting Contacts from Favorites

Discover how to add and delete a contact from your favorites on your HTC One smartphone.

HTC ONE Simulator: Creating a Group

Learn how to create a group on your HTC One smartphone.

HTC ONE Simulator: Sharing a Contact's Information

A visual guide for sharing a contact's information on your HTC One smartphone.

Import Contacts from SD / Memory Card - HTC One®

Here's how to import contacts from an SD / memory card to your HTC One.

Data

Allow / Deny Data Roaming - HTC One®

Here's how to turn data roaming for your HTC One on or off.

Manage Data Usage - HTC One®

Here's how to change the data usage cycle and set data warnings and / or limits on your HTC One.

Turn Data On / Off - HTC One®

Here's how to turn mobile data for your HTC One on or off.

View / Restrict Data Usage by App - HTC One®

Here's how to view / restrict the amount of data an app on your HTC One uses.

Date & Time

Set Date and Time - HTC One®

If your HTC One shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

View MAC Address - HTC One®

Here's how to view the Wi-Fi MAC address for your HTC One.

View Phone Number - HTC One®

Here's how to view the phone number for your HTC One.

Device Settings

HTC ONE Simulator: Changing the Ringtone

Learn how to change the ringtone on your HTC One smartphone.

Adjust Account Sync Settings - HTC One®

Here's how to view sync settings on your HTC One if you're not receiving email and app notifications.

Adjust Brightness / Display Settings - HTC One

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your HTC One.

HTC ONE Simulator: Accessing Settings

Discover how to access the Settings menu for changing things like screen timeout and alerts on your HTC One smartphone.

HTC ONE Simulator: Adjusting the Screen Timeout

A visual guide for saving energy on your HTC One smartphone by adjusting the screen timeout.

HTC ONE Simulator: Setting Screen Security

A walkthrough for setting screen security to keep others from using your HTC One smartphone.

HTC ONE Simulator: Setting to Silent

A visual guide for setting your HTC One to silent.

HTC ONE Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your HTC One to Airplane mode.

Manage DTMF Tones - HTC One®

If you're calling into an automated system from your HTC One and your dialpad entries aren't recognized, view this info.

Set Up Printing - HTC One®

Here's how to set up and add a printer to your HTC One.

Turn Airplane Mode On / Off - HTC One®

To turn Verizon network services on/off or if they aren't functioning on your HTC One, view this info.

Turn Screen Inversion On / Off - HTC One® M9

If the color scheme on your HTC One M9 is reversed, view this.

Turn Screen Rotation On / Off - HTC One®

If the display on your HTC One doesn't rotate, this shows how to fix it.

Email/Gmail

Add a Personal / Corporate Email Account - HTC One®

Here's how to set up a personal / corporate email account on your HTC One.

Add an Existing Google™ Account - HTC One®

Here's how to add an existing Google (Gmail) account to your HTC One.

Adjust Account Sync Settings - HTC One®

Here's how to view sync settings on your HTC One if you're not receiving email and app notifications.

Compose and Send Email Message - HTC One®

Here's how to create and send an email message from your HTC One.

Create a New Google™ Account - HTC One®

Here's how to create a new Google (Gmail) account for your HTC One.

Delete Email Messages - HTC One®

Here's how to delete email messages from your HTC One.

Email Account Common Settings - HTC One®

Here's info on common personal email settings (e.g., account name, etc.) for your HTC One.

Email Account Notification Settings - HTC One®

If you're not getting notifications for the personal email on your HTC One, view this info.

Email Account Password and Server Settings - HTC One®

To update the personal email password/server settings for your HTC One, view this info.

Email Account Signature Settings - HTC One®

To enter or edit the personal email signature on your HTC One, view this info.

Email Account Sync Frequency Settings - HTC One®

To adjust the personal email sync frequency settings on your HTC One, view this info.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

HTC ONE Simulator: Forwarding an Email

Learn how to forward an email on your HTC One.

HTC ONE Simulator: Including an Attachment with an Email

Learn how to add an attachment, like a document or photo, to an email with your HTC One smartphone.

HTC ONE Simulator: Replying to an Email

An interactive guide for replying to an email on your HTC One smartphone.

HTC ONE Simulator: Sending an Email

A step-by-step visual guide for sending an email using your HTC One.

HTC ONE Simulator: Setting Up Corporate Email

Learn how to set up a corporate email account on your HTC One.

HTC ONE Simulator: Setting Up Personal Email

Discover how to set up a personal email account on your HTC One.

HTC ONE Simulator: Switching Between Email Accounts

Learn how to view multiple email accounts on your HTC One.

Manage Corporate Email Settings - HTC One® (M8)

Here's info on updating work email settings for your HTC One.

Perform a Gmail™ Sync - HTC One®

Here's how to sync Google email, contacts, calendar, etc. on your HTC One.

Remove Gmail™ Account - HTC One®

Removing then re-adding a Gmail account on your HTC One often fixes email issues.

Remove a Personal / Corporate Email Account - HTC One®

Here's how to delete a personal / corporate email account from your HTC One.

Set Up Corporate Email (Exchange ActiveSync®) - HTC One®

Here's how to add a work email account to your HTC One.

View and Reply to an Email Message - HTC One

Here's how to view and reply to an email message from your HTC One.

Find My Phone

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Turn GPS Location On / Off - HTC One®

Here's how to turn GPS location for your HTC One on or off.

Google Backup & restore

Google™ Backup and Restore - HTC One®

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your HTC One.

Home Screen

HTC ONE Simulator: Adding Folders to the Home Screen

A visual guide on how to organize apps by adding folders to the Home screen with your HTC One.

HTC ONE Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to add widgets and apps to the Home screen on your HTC One.

HTC ONE Simulator: Adding and Deleting a Home Screen Page

Discover how to add and delete a home screen page on your HTC One smartphone.

HTC ONE Simulator: Moving Widgets and Apps on the Home Screen

An interactive guide on how to move widgets and apps on the Home screen of your HTC One.

HTC ONE Simulator: Removing Widgets and Apps from the Home Screen

An interactive guide on how to remove widgets and apps from the Home screen of your HTC One.

HTC ONE Simulator: Resizing Widgets

Discover how to resize widgets on your HTC One.

HTC One - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your HTC One.

HTC One - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your HTC One.

Hotspot

Manage Mobile / Wi-Fi Hotspot Settings - HTC One®

Here's how to configure Mobile Hotspot settings (e.g., hotspot name, password, etc.) for your HTC One.

Mobile Hotspot - HTC One®

Here's how to access Mobile Hotspot on your HTC One.

Turn Mobile / Wi-Fi Hotspot On / Off - HTC One

Here's how to turn the Mobile Hotspot feature for your HTC One on or off.

Internet & Web Browser

Add a Virtual Private Network - HTC One®

Here's how to add a virtual private network (VPN) to your HTC One.

Change the Browser Start / Home Page - HTC One®

Here's how to change the Home page in the web browser on your HTC One.

HTC ONE Simulator: Bookmarking a Website

Learn how to bookmark a website on your HTC One.

HTC ONE Simulator: Navigating to a Website

Discover how to navigate to a website on your HTC One.

HTC ONE Simulator: Opening and Closing a Web Browser Window

A visual walkthrough of opening and closing windows in the web browser of your HTC One.

HTC ONE Simulator: Searching the Web by Voice

Discover how to use your voice to search the web on your HTC One.

HTC ONE Simulator: Switching Between Web Browser Windows

Discover how to switch between windows in the web browser of your HTC One.

Open Web Browser - HTC One®

Here's how to open the default web browser on your HTC One.

Turn Data On / Off - HTC One®

Here's how to turn mobile data for your HTC One on or off.

Keyboard

Text Message Entry Method - HTC One®

Here's how to choose how the keypad on your HTC One enters text.

Language

HTC ONE Simulator: Changing the Language

An interactive guide for changing the language settings on your HTC One smartphone.

Language Selection - HTC One®

Here's how to change the language used on your HTC One.

Lock, Unlock, Password & Security

Enable / Disable / Modify SIM PIN - HTC One®

Here's how to change the SIM PIN for your HTC One or turn it on or off.

Enable / Disable / Modify Screen Lock - HTC One®

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your HTC One.

HTC ONE Simulator: Setting Up Lock Screen Widgets

Learn how to set up lock screen widgets on your HTC One.

HTC ONE Simulator: Unlocking the Screen

Learn how to unlock the screen of your HTC One smartphone.

Manage Screen Lock Settings - HTC One®

Here's how to configure the screen lock settings for your HTC One.

Set Lock Screen Notifications - HTC One®

Here's how to manage how notifications appear on your HTC One when the screen is locked.

Set Up Face Recognition - HTC One®

Here's how to set up your facial recognition to unlock the screen on your HTC One.

Smart Lock - HTC One®

Here's how to turn on and customize the Smart Lock setting on your HTC One.

Unlock Screen - HTC One®

To unlock the screen on your HTC One, check out this info.

Memory/Storage

Check Device Storage - HTC One®

Here's how to free up space if your HTC One runs slow / crashes, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - HTC One®

Here's how to export contacts to an SD / memory card in your HTC One.

Mobile Hotspot

HTC ONE Simulator: Setting Mobile Hotspot Security

An interactive guide for limiting who uses your mobile hotspot by changing its security settings on your HTC One smartphone.

Music

Play Music Files - HTC One®

Here's how to play music files on your HTC One.

Navigating & Multitasking

HTC ONE Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel of your HTC One smartphone.

HTC ONE Simulator: Accessing and Closing Open Apps

An interactive guide on how to access and close the open apps on your HTC One smartphone.

HTC ONE Simulator: Getting to Know Your Phone

An interactive map of the most important features of your HTC One smartphone.

HTC ONE Simulator: Navigating Multiple Home Screens

A visual guide for scrolling between multiple Home screens on your HTC One.

View, Open or Close Recently Used Apps - HTC One®

To view or close recently used apps on your HTC One, view this info.

Near Field Communication (NFC)

Manage Contactless Payments - HTC One®

Here's how to use the 'Tap & pay' service with your HTC One.

Transfer Data via Android Beam - HTC One®

To wirelessly transfer data from your HTC One to another NFC-capable device, view this info.

Turn NFC On / Off - HTC One®

Here's how to turn NFC on or off so compatible apps can transfer files from your HTC One.

Operating System & Software

Factory Data Reset (Powered Off) - HTC One®

Here's how to factory / hard reset your HTC One if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - HTC One®

Here's how to factory / hard reset your HTC One if the screen freezes or call, app, audio or sync issues occur.

Install Device Software Update - HTC One®

To check for or to install software updates on your HTC One, view this info.

View Software Version - HTC One®

Here's how to view the software version your HTC One is running.

SIM Card

Enable / Disable / Modify SIM PIN - HTC One®

Here's how to change the SIM PIN for your HTC One or turn it on or off.

HTC ONE Simulator: Inserting a Micro SIM Card

Discover how to insert a micro SIM card into your HTC One smartphone.

HTC ONE Simulator: Removing a Micro SIM Card

Learn how to remove a micro SIM card from your HTC One smartphone.

Import Contacts from SD / Memory Card - HTC One®

Here's how to import contacts from an SD / memory card to your HTC One.

Insert SIM Card - HTC One®

Here's how to properly insert a SIM card into your HTC One to avoid potential service issues.

Remove SIM Card - HTC One®

Here's how to remove the SIM card from your HTC One.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

View SIM Card Number - HTC One®

Here's how to view the SIM card number associated with your HTC One.

Sounds, Volume & Audio

Manage Do Not Disturb Settings - HTC One®

If your HTC One isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Set Ringtones / Notification Sounds - HTC One®

Here's how to select or change ringtones / notification sounds on your HTC One.

Use Speakerphone - HTC One®

To utilize the speakerphone functionality on your HTC One, view this info.

Vibrate Mode - HTC One®

Here's how to turn vibrate mode for your HTC One on or off.

Volume Controls - HTC One®

Here's how to adjust volume if your HTC One doesn't vibrate or play sounds when receiving calls / email / messages.

TV

View Device Screen on TV - HTC One®

Here's how to view your HTC One screen on a different display (TV, etc.).

Text & Multimedia Messaging

Auto Receive Messages - HTC One®

Here's how to check settings on your HTC One if you're not receiving your picture / video messages.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - HTC One®

Here's how to create and send a text message on your HTC One.

Delete Messages - HTC One®

Here's how to delete text messages from your HTC One via the Messages app.

HTC ONE Simulator: Attaching a Video to a Text

Discover how to attach a video to a text message from your HTC One.

HTC ONE Simulator: Forwarding a Text Message

Learn how to forward a text message with your HTC One.

HTC ONE Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and replying with a text message on your HTC One smartphone.

HTC ONE Simulator: Replying to a Text Message

Learn how to reply to a text message from your HTC One.

HTC ONE Simulator: Sending a Message

An interactive how-to guide for sending a text message with your HTC One.

HTC ONE Simulator: Using Voice to Text

An interactive how-to guide for using your voice to send a text message on your HTC One.

Message Options - HTC One®

Here's how to access messaging options on your HTC One.

Set Default Messaging App - HTC One®

Here's how to set the default messaging app on your HTC One.

Text Message Entry Method - HTC One®

Here's how to choose how the keypad on your HTC One enters text.

Text Message Signature - HTC One®

To add, remove or edit the text message signature on your HTC One, view this info.

Turn Message Delivery Confirmation Setting On / Off - HTC One®

Here's how to receive delivery confirmation for messages sent from your HTC One via the Messages app.

View Text Messages - HTC One®

Here's how to view text messages via the Messages app on your HTC One.

Tips, Tricks & Shortcuts

Cut, Copy and Paste Text - HTC One®

Here's how to cut, copy and paste text on your HTC One.

HTC ONE Simulator: Capturing and Viewing Screenshots

Learn how to capture and view a picture of the screen on your HTC One.

Visual & Hearing Accessibility

Manage TTY Settings - HTC One®

To change the TTY settings on your HTC One, check out this info.

Wallpapers/Theme

HTC ONE Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your HTC One.

HTC ONE Simulator: Setting a Picture as Wallpaper

A visual guide for setting a picture you take as the background of the Home screen on your HTC One.

Wi-Fi & Network

Access Wi-Fi Direct - HTC One®

Here's how to use Wi-Fi Direct so you can easily connect your HTC One with other Wi-Fi capable devices.

Add a Virtual Private Network - HTC One®

Here's how to add a virtual private network (VPN) to your HTC One.

Add a Wi-Fi Network - HTC One®

Here's how to add an available Wi-Fi network to your HTC One.

Auto Switch Between Wi-Fi & Mobile Data Networks - HTC One®

To allow your HTC One to auto switch between Wi-Fi and mobile data, view this.

HTC ONE Simulator: Connecting to a Wi-Fi Network

Learn how to use your HTC One to connect to the Internet using a Wi-Fi network.

HTC ONE Simulator: Turning Off Wi-Fi Notification

Learn how to turn off Wi-Fi notification on your HTC One smartphone so you no longer receive an alert when entering a Wi-Fi network.

Network Mode Settings - HTC One®

View this info on network mode settings if you're having issues with voice / data services on your HTC One.

Remove Wi-Fi Connection - HTC One®

To remove a saved Wi-Fi network from your HTC One, view this info.

Turn Wi-Fi On / Off - HTC One®

Here's how to turn Wi-Fi for your HTC One on or off.