Apple iPhone 5 - Support Overview

Accessories

Apple Watch Series 3 Support Overview

Visit our Apple Watch Series 3 Support Overview page for activation instructions, device-specific support, and troubleshooting tools.

Apple Watch® (Series 1 & 2) - Activate / Set Up Device

Here's how to set up and pair your Apple Watch (Series 1 & 2) with your iPhone.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Apple iPhone - Activate a New iPhone

Here's how to activate an iPhone shipped to you or after upgrading from a previous device.

Apple iPhone - Create Apple ID

Here's how to create an Apple ID to access your personal account for iOS devices.

Apple iPhone - Sign In / Sign Out of App Store

Here's how to use your Apple ID to sign in or out of the App Store.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® iPhone® 5 - Activate / Set Up Device

Here's how to activate and setup your iPhone 5.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.

Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.

Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.

Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Apple iPhone - Create Reminders

Here's how to add and manage reminders for your iPhone.

Apple iPhone - Manage Audio Alerts

Here's how to change alert settings if you're not receiving audionotifications on your iPhone.

Apple® iPhone® 5 - Turn Notifications On / Off

Here's how to turn notifications on or off and choose how they display on your iPhone 5.

Back Up & Transfer Content

Access Content Transfer App - Apple iPhone

Here's how to download and install the Content Transfer app on your iPhone.

Content Transfer App - Transfer Content - Apple® iPhone®

Here's how to transfer content with the Content Transfer app with your Apple iPhone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.

Length: 2:58

Basics

Apple iPhone - Update Carrier Settings

Here's how to update carrier settings for your iPhone.

Apple iPhone - View Carrier

Here's how to view the domestic or international carrier your iPhone is connected to.

Apple® iPhone® 5 Simulator: Changing iPhone's Name

Find out how to change the name of your iPhone 5.

Apple® iPhone® 5 Simulator: Getting to Know the Back of Your Device

Discover the features on the back of your iPhone 5.

Apple® iPhone® 5 Simulator: Restarting Your Phone

Discover how to restart your iPhone 5.

Apple® iPhone® 5 Simulator: Understanding the Device Buttons and Features

An interactive map of the Home screen and buttons on your iPhone 5.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

Battery & Power

Apple iPhone - View Battery Percentage

Here's how to view or hide the remaining battery percentage on your iPhone.

Apple® iPhone® 5 - Battery / Call Time / Data Usage

Here's how to check call usage, data usage and battery status on your iPhone 5.

Apple® iPhone® 5 - View Battery Info

Here's info on the battery specs (e.g., use time, standby time, etc.) for your iPhone 5.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Maximize Battery Life - Apple® iOS®

Here's how to improve battery performance and extend the lifespan of the battery for your iPhone / iPad.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Apple iPhone - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your iPhone.

Apple iPhone - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your iPhone on /off and make it visible to other devices for pairing.

Apple® iPhone® 5 Simulator: Pairing with a Bluetooth® Device

See how to pair your iPhone 5 with your Bluetooth device.

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - Macintosh OS X

To make your Macintosh OS X visible to Bluetooth devices, view this info.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calendar

Apple iPhone - Manage Calendar Events

Here's how to add, delete or edit info in your iPhone's calendar.

Apple iPhone - Set Default Calendar

Here's how to set the default calendar on your iPhone if you have multiple calendars.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Apple iPhone - Answer Options (Leave a Message)

Here's how to send a message instead if someone's calling your iPhone and you're not able to answer.

Apple iPhone - Answer Options (Schedule a Call Back Reminder)

Here's how to schedule a call back reminder if someone's calling your iPhone and you're not able to answer.

Apple iPhone - Auto Dial Verizon Services

Here's how to auto-dial Verizon services (e.g., Check Bill Balance, Pay My Bill, etc.) from your iPhone.

Apple iPhone - Block / Unblock Numbers

Here's how to block calls and / or messages on your iPhone.

Apple iPhone - Call a Number

Here's how to place a call from your iPhone.

Apple iPhone - Place a Conference Call

Here's how to place a conference call from your iPhone.

Apple® iPhone® - LTE Calls Turned Off Message

Here's info on why you're receiving an 'LTE Calls Turned off' message on your iPhone.

Apple® iPhone® - Turn Calls From Other Devices On / Off (Continuity)

Here's how to make and receive calls on other Apple devices logged in to the same iCloud account.

Apple® iPhone® - Use Emergency SOS

Here's how to use your iPhone to contact emergency services and alert your emergency contacts.

Apple® iPhone® 5 - Battery / Call Time / Data Usage

Here's how to check call usage, data usage and battery status on your iPhone 5.

Apple® iPhone® 5 - Voice Dial

Here's how to turn the voice-activated dialing feature for your iPhone 5 on or off.

Apple® iPhone® 5 Simulator: Adding a Phone Number as a Contact

Discover how to add a numbers as a new contact on your iPhone 5.

Apple® iPhone® 5 Simulator: Blocking a Contact

Find out how to block a new contact on your iPhone 5.

Apple® iPhone® 5 Simulator: Changing Call Settings

An interactive guide on how to change your call settings on your iPhone 5.

Apple® iPhone® 5 Simulator: Using Your Phone

Discover how to use your iPhone 5 to make a call.

Call Waiting - Apple® iOS

Here's how to answer call on your iPhone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Camera, Photos & Videos

Apple iPhone - Play a Video

Here's how to play a movie, TV show, etc., from the TV app on your iPhone.

Apple iPhone - Record a Time Lapse Video

Here's how to take photos at selected intervals by pressing the shutter button on your iPhone.

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple iPhone - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messaging recipient.

Apple iPhone - Take a Panoramic Picture

Here's how to use your iPhone to take a wide-angle picture.

Apple® iPhone® 5 - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR, etc.) for your iPhone 5.

Apple® iPhone® 5 Simulator: Switching Between Rear and Front Cameras

Learn how to change between front and rear view on your iPhone 5 camera.

Apple® iPhone® 5 Simulator: Capturing a Slo-Mo Video

Discover how to capture a Slo-Mo video on your iPhone 5.

Apple® iPhone® 5 Simulator: Capturing a Time-Lapse Video

Find out how to capture a Time-Lapse video on your iPhone 5.

Apple® iPhone® 5 Simulator: Capturing a Video

Learn how to record a video using your iPhone 5.

Apple® iPhone® 5 Simulator: Editing a Photo

See how to edit a photo using your iPhone 5.

Apple® iPhone® 5 Simulator: Taking a Picture

Discover how to take a photo using your iPhone 5.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Permanently Delete Photos or Videos - Apple® iPhone®

Here's how to permanently delete a picture or video from your iPhone.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Computer/PC Connectivity

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Contacts

Apple iPhone - Add a Contact

Here's how to add a contact to your iPhone.

Apple iPhone - Check for Duplicate Contacts Stored in Multiple Accounts

Here's how to remove duplicate contacts if you are using multiple backup options on your iPhone.

Apple iPhone - Delete a Contact

Here's how to delete a saved contact from your iPhone.

Apple iPhone - Edit a Contact

Here's how to edit a contact on your iPhone.

Apple iPhone - View Contact Sync Source

Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Apple® iPhone® 5 Simulator: Adding a Contact

See how to add a new contact to your iPhone 5.

Apple® iPhone® 5 Simulator: Adding a Contact to Favorites

Learn how to add a contact to your Favorites on your iPhone 5.

Apple® iPhone® 5 Simulator: Adding a Picture to a Contact

See how to add a picture to a contact on your iPhone 5.

Apple® iPhone® 5 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 5 without looking at it.

Apple® iPhone® 5 Simulator: Importing and Exporting Contacts

Learn how to import and export your contacts on your iPhone 5.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Verizon Cloud - Apple® iPhone® - Back Up Contacts

Here's how to back up your contacts on your iPhone via Verizon Cloud.

Data

Apple iPhone - Allow / Deny Data Roaming

Here's how to turn data roaming for your iPhone on or off.

Apple iPhone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple iPhone - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPhone on or off.

Apple iPhone - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPhone on or off.

Apple® iPhone® 5 - Battery / Call Time / Data Usage

Here's how to check call usage, data usage and battery status on your iPhone 5.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Apple iPhone - Set Date and Time

If your iPhone shows the incorrect date and / or time, here's how to correct it.

Apple® iPhone® - Auto Date and Time

Here's how to automatically populate the date and time based on your location on your iPhone.

Device ID & Info

Apple iPhone - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple iPhone - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple iPhone - View Phone Number

Here's how to view your phone number from the contacts list or settings menu on your iPhone.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Apple iPhone - Adjust Brightness & Display Settings

Here's how to adjust brightness and display settings for your iPhone.

Apple iPhone - Reset All Settings

Here's how to reset settings if your iPhone crashes, resets or runs slow, or apps freeze or reset the device.

Apple iPhone - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple iPhone - Turn Automatic Downloads On / Off

Here's how to turn the Automatic Downloads setting for your iPhone on or off.

Apple iPhone - Turn Handoff On / Off

Here's how to enable your iPhone to share content with other devices logged in to the same Apple ID.

Apple iPhone - Turn Identifier for Advertisers On / Off

Here's how to limit the advertising campaigns presented to you when using your iPhone.

Apple iPhone - Turn Reduce Motion On / Off

Here's how to limit movement (shifting background, zooming, etc.) shown on the screen of your iPhone.

Apple® iPhone® 5 - Turn Do Not Disturb On / Off

Here's how to check Do Not Disturb on your iPhone 5 if you're not receiving calls or alerts for your texts and email.

Apple® iPhone® 5 Simulator: Accessing Mobile Network Settings

Find out how to access mobile network settings on your iPhone 5.

Apple® iPhone® 5 Simulator: Accessing Settings

Explore how to access Settings on your iPhone 5 to change alert sounds, turn off GPS and more.

Apple® iPhone® 5 Simulator: Adding an Account

Discover how to add an account on your iPhone 5.

Apple® iPhone® 5 Simulator: Adjusting your Auto-Lock Preferences

Discover how to adjust Auto-Lock preferences on your iPhone 5.

Apple® iPhone® 5 Simulator: Backing Up iPhone with iCloud

A visual guide for swiping between multiple Home screens on your iPhone 5.

Apple® iPhone® 5 Simulator: Changing Account Settings

Learn how to change the account settings on your iPhone 5.

Apple® iPhone® 5 Simulator: Changing Notification Sounds

An interactive guide for changing the notification sounds on your iPhone 5.

Apple® iPhone® 5 Simulator: Checking for and Installing System Updates

Learn how to check for and install a system update on your iPhone 5.

Apple® iPhone® 5 Simulator: Configuring Location Settings

Learn how to manage Location Settings on your iPhone 5.

Apple® iPhone® 5 Simulator: Managing Background App Refresh

Explore how to manage the Background App Refresh on your iPhone 5.

Apple® iPhone® 5 Simulator: Managing Data Usage

Discover how to manage data usage on your iPhone 5.

Apple® iPhone® 5 Simulator: Managing iPhone's Memory

Discover how to manage your iPhone 5's memory

Apple® iPhone® 5 Simulator: Managing the Battery

Learn how to manage the battery on your iPhone 5.

Apple® iPhone® 5 Simulator: Removing an Account

An interactive guide on how to remove an account from your iPhone 5.

Apple® iPhone® 5 Simulator: Scheduling a Night Shift

See how to dim your lights by scheduling Night Shift on your iPhone 5.

Apple® iPhone® 5 Simulator: Setting Up Touch ID

See how to set up Touch ID on your iPhone 5.

Apple® iPhone® 5 Simulator: Using Airplane Mode

An interactive guide for setting your iPhone 5 to Airplane Mode.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Email/Gmail

Apple iPhone - Adjust Email Account Signature Settings

Here's how to enter or edit an email signature from your iPhone.

Apple iPhone - Compose and Send Email Message

Here's how to create and send an email message from your iPhone.

Apple iPhone - Delete Email Messages

Here's how to delete email messages from your iPhone.

Apple iPhone - Forward an Email Message

Here's how to forward an email message from your iPhone.

Apple iPhone - View and Reply to an Email Message

Here's how to view and reply to an email message from your iPhone.

Apple® iPhone® 5 - Add a Personal Email Account

Here's how to add a personal (POP/IMAP) email account to your iPhone 5.

Apple® iPhone® 5 - Email Account Settings (Exchange ActiveSync)

If you need corporate email settings info for your iPhone 5, this may help.

Apple® iPhone® 5 - Email Account Settings (Personal POP / IMAP)

Here's info on personal email settings and server addresses for your iPhone 5.

Apple® iPhone® 5 - Fetch New Data

Here's how to configure how often your iPhone 5 checks for new email messages.

Apple® iPhone® 5 - Remove an Email Account

Here's how to remove and re-add an email account on your iPhone 5, which often fixes email issues.

Apple® iPhone® 5 - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account on your iPhone 5.

Apple® iPhone® 5 Simulator: Adding a Corporate Email Account

Learn how to access your work email on your iPhone 5.

Apple® iPhone® 5 Simulator: Adding a Personal Email Account

Discover how to access your existing email account on your iPhone 5.

Apple® iPhone® 5 Simulator: Changing Inbox Views

Discover how to change email inbox views on your iPhone 5.

Apple® iPhone® 5 Simulator: Removing an Account

Find out how to remove an email account with your iPhone 5.

Apple® iPhone® 5 Simulator: Sending an Email with an Attachment

Learn how to attach a file, like a document or photo, to an email with your iPhone 5.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.

Length: 3:21

Find My Phone

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Apple iPhone - Add Layers (Maps)

Here's how to configure layers for the Maps app on your iPhone.

Apple iPhone - Find Current Location (Maps)

Here's how to use the Maps app on your iPhone to find your current location.

Apple iPhone - Find Driving Directions (Maps)

Here's how to find driving directions via the Maps app on your iPhone.

Apple iPhone - Reset Location Warnings

Here's how to reset your saved location settings on your iPhone.

Apple iPhone - Turn GPS Location On / Off

Here's how to turn GPS location for your iPhone on or off.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Home Screen

Apple iPhone - Access Control Center

Here's how to access the Control Center to control music and turn features on or off.

Apple iPhone - Access Notification Center

Here's how to view notifications on your iPhone.

Apple iPhone - Perform Spotlight Search

Here's how to search for items using Spotlight Search on your iPhone.

Apple iPhone - Reset Home Screen Layout

Here's how to reset the Home screen layout for your iPhone to default settings.

Apple iPhone - View Home Screen Panels

Here's how to switch between Home screen panels and perform a search on your iPhone.

Apple® iPhone® 5 Simulator: Adding Widgets

See how to add a widget on your iPhone 5.

Apple® iPhone® 5 Simulator: Adding and Removing Home Screen Pages

Learn how to add or remove a Home screen page on your iPhone 5.

Apple® iPhone® 5 Simulator: Creating Folders

Find out how to create folders on your iPhone 5 to help organize your apps.

Apple® iPhone® 5 Simulator: Managing Apps or Widgets

See how to manage apps and widgets on the Home screen of your iPhone 5.

Apple® iPhone® 5 Simulator: Managing Widgets

Discover how to manage widgets on your iPhone 5.

Apple® iPhone® 5 Simulator: Removing Apps from the Home Screen

Discover how to remove apps on your iPhone 5.

Apple® iPhone® 5 Simulator: Removing Widgets

Find out how to remove widgets on your iPhone 5.

Apple® iPhone® 5 Simulator: Using Quick Reply

Learn how to use Quick Reply on your iPhone 5.

Hotspot

Apple iPhone - Adjust Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your iPhone.

Apple iPhone - Change Personal Hotspot Password

Here's how to change the Personal Hotspot password for your iPhone.

Apple iPhone - Set Up Personal Hotspot

Here's how to set up or activate the hotspot on your iPhone for use as an internet / Wi-Fi connection.

Apple iPhone - Turn Personal Hotspot On / Off

Here's how to turn the Mobile Hotspot for your iPhone on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Apple iPhone - Access Websites

Here's how to access websites via the Safari browser on your iPhone.

Apple iPhone - Add a Browser Bookmark

Here's how to bookmark a Safari website on your iPhone.

Apple iPhone - Allow / Block Browser Cookies

Here's how to check whether the Safari browser is set to allow cookies on your iPhone.

Apple iPhone - Clear Temporary Internet Files

Here's how to clear temporary files from your iPhone, which helps if web pages won't display.

Apple iPhone - Delete a Browser Bookmark

Here's how to delete a saved bookmark from the Safari browser on your iPhone.

Apple iPhone - Edit a Browser Bookmark

Here's how to edit a saved bookmark from the Safari browser on your iPhone.

Apple iPhone - Open Safari Browser

Here's how to access the Safari web browser on your iPhone.

Apple iPhone - Open a Browser Bookmark

Here's how to open a saved bookmark from the Safari browser on your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Turn JavaScript On / Off

Here's how to check the JavaScript settings for iPhone if you can't view websites or pages won't load.

Apple iPhone - Turn Private Browsing On / Off

Here's how to prevent web pages from tracking you and creating a search history when you browse the internet.

Apple iPhone - Turn Virtual Private Network On / Off

Here's how to enable or disable the ability to join a Virtual Private Network (VPN) on your iPhone.

Apple® iPhone® 5 Simulator: Bookmarking Websites

Learn how to bookmark a website on your iPhone 5, so it's easy to find later.

Apple® iPhone® 5 Simulator: Changing Content Settings

Explore how to change your Safari® content settings on your iPhone 5.

Apple® iPhone® 5 Simulator: Clearing Browsing Data

Discover how to find clear the browsing data on Safari® in your iPhone 5.

Apple® iPhone® 5 Simulator: Managing Browser Tabs

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 5.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

View Browser History - iOS

Here's how to view the Safari browser history on your iPhone / iPad.

Keyboard

Apple iPhone - Create a Keyboard Shortcut

Here's how to create a shortcut for commonly used phrases on your iPhone.

Apple iPhone - Reset Keyboard Dictionary

Here's how to remove saved words you've typed on your iPhone and return your keyboard to its default dictionary.

Apple iPhone - Set Keyboard Preferences

Here's how to configure the keyboard settings (auto-capitalization, spell check, predictive text, etc.) for your iPhone.

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple iPhone - Change Device Language

Here's how to change the language used on your iPhone.

Apple® iPhone® 5 Simulator: Changing the Language

Discover how to change the language settings on your iPhone 5.

Apple® iPhone® 5 Simulator: Charging your Device

A visual guide on how to charge your iPhone 5.

Lock, Unlock, Password & Security

Apple iPhone - Add Additional Fingerprints

Here's how to scan your fingerprint to be used with Touch ID on your iPhone.

Apple iPhone - Lock / Unlock Screen Portrait Orientation Mode

Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.

Apple iPhone - Set Touch ID Preferences

Here's how to enable or disable Touch ID for use with screen lock and purchases.

Apple iPhone - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone.

Apple® iPhone® 5 - Set Up Phone Lock

Here's how to set up screen lock options on your iPhone 5.

Apple® iPhone® 5 - Unlock Screen

To unlock the screen on your Apple iPhone 5, check out this info.

Apple® iPhone® 5 Simulator: Changing Lock Screen Security

A visual guide for setting screen security on your iPhone 5 to help protect your private information.

Apple® iPhone® 5 Simulator: Unlocking the Screen

See how to unlock the screen on your iPhone 5.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Apple® iPhone® 5 - Check Device Storage

Here's how to check storage space if your iPhone 5 runs slow, crashes, apps freeze or you can't save media.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Apple® iPhone® 5 Simulator: Setting the Password on Mobile Hotspot

See how to set up a mobile hotspot password on your iPhone 5.

Apple® iPhone® 5 Simulator: Turning On Mobile Hotspot

An interactive guide for setting up your iPhone 5 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple iPhone - Play Music Files

Here's how to play music files you've downloaded to your iPhone.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Navigating & Multitasking

Apple iPhone - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPhone.

Apple® iPhone® 5 - Control Center

Here's how to change device settings on your iPhone 5 via Control Center.

Apple® iPhone® 5 Simulator: Managing Open Apps

Learn how to manage open apps that are running on your iPhone 5.

Operating System & Software

Apple iPhone - View Software Version

Here's how to view the current software version for your iPhone.

Apple iPhone 5 Software Update

Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5.

Apple® iPhone® 5 - Erase All Content and Settings

Here's how to restore your iPhone 5 if it crashes, has a blank or frozen screen or connection issues.

Apple® iPhone® 5 - iOS Updates

Here's how to update the software on your iPhone 5.

Protect Against Downloading Ransomware Malware - Apple® iOS

Here's some info on how to protect your iPhone / iPad against ransomware and malware.

Remove Ransomware From the Device - Apple® iOS

Update to the Latest Version of iTunes®

Here's how to update to the latest version of iTunes on your computer.

SIM Card

Apple iPhone - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your iPhone.

Apple iPhone - Unblock SIM PIN

If the SIM PIN for your iPhone is blocked, here's how to unblock it.

Apple® iPhone® 5 - Insert SIM Card

Here's how to properly insert a SIM card into your iPhone 5 to avoid potential service issues.

Apple® iPhone® 5 - Remove SIM Card

Here's how to remove the SIM card from your iPhone 5.

Apple® iPhone® 5 - View SIM Card Number

This only helps with viewing the SIM card number/ID on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Apple® iPhone® 5 Simulator: Inserting and Removing the SIM Card

Find out how to insert and remove a SIM card from your iPhone 5.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Apple® iPhone® 5 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your iPhone 5.

Apple® iPhone® 5 Simulator: Adding a Twitter Account

Find out how to add a Twitter acount to your iPhone 5.

Apple® iPhone® 5 Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your iPhone 5 to help protect your account.

Apple® iPhone® 5 Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your iPhone 5.

Apple® iPhone® 5 Simulator: Tweeting

Learn how to tweet with Twitter® on your iPhone 5.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Apple iPhone - Adjust Volume

Here's adjust the volume levels for your iPhone.

Apple iPhone - Set Ringtones

Here's how to select or change ringtones or notification tones on your iPhone.

Apple iPhone - Turn Noise Cancellation On / Off

Here's how to reduce background noise on calls on your iPhone.

Apple iPhone - Turn Silent Mode On / Off

Here's how to turn Silent Mode on or off if your iPhone doesn't ring or vibrate or you want it to.

Apple iPhone - Turn Vibrate Mode On / Off

Here's how to set when your iPhone vibrates to alert you of an incoming call, text, or other notification.

Apple iPhone - Use Speakerphone

Here's how to utilize the speakerphone functionality on your iPhone.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Status Indicators/Lights

Apple iPhone - View Signal Strength

Here's how to view signal strength on your iPhone.

Apple® iPhone® 5 - View Signal Strength

Here's how to view signal strength on your iPhone 5.

Text & Multimedia Messaging

Apple iPhone - Create and Send a Text Message

Here's how to create and send a text message on your iPhone.

Apple iPhone - Delete Message

Here's how to delete a text message from your iPhone.

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save a Picture / Video Message

Here's how to save a picture or video on your iPhone.

Apple iPhone - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple iPhone - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messaging recipient.

Apple iPhone - Take and Send a Picture via Messaging

Here's how to take and send a picture on your iPhone via the Messages app.

Apple iPhone - Turn Group Messaging On / Off

Here's how to turn group messaging for your iPhone on or off.

Apple iPhone - Turn MMS Messaging On / Off

Here's how to ensure MMS messaging for your iPhone is turned on if you're unable to send/receive picture messages.

Apple iPhone - Turn SMS On / Off

If you've turned iMessage off on your iPhone, here's how to enable SMS to send and receive messages.

Apple® iPhone® 5 Simulator: Changing Message Settings

Learn how to change message settings on your iPhone 5.

Apple® iPhone® 5 Simulator: Deleting Conversations

Find out how to delete conversations on your iPhone 5.

Apple® iPhone® 5 Simulator: Sending a Text with an Attachmenet

Discover how to send a text message with an attachment using your iPhone 5.

Apple® iPhone® 5 Simulator: Sending an Image and Saving Data

Find out how to send images from your iPhone 5.

Apple® iPhone® 5 Simulator: Turning Off Group Message Notifications

Learn how to turn off notifications for group messages from your iPhone 5.

Apple® iPhone® 5 Simulator: Turning iMessage On or Off

A visual guide for how to turn iMessage on or off using your iPhone 5.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Determining Message Type - Apple iOS

Here's how to determine the message type on Apple iOS devices.

Ensure the 10-digit Mobile Number or Email Address is Entered Correctly for International Messages

Here's how to troubleshoot sending an international text message.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.

Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.

Length: 1:31