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Apple® iPhone® 5s - Support Overview

Find device-specific support and online tools for your Apple iPhone 5s.

Filter all topics below.


Accessories

Apple Watch Series 3 Support Overview

Visit our Apple Watch Series 3 Support Overview page for activation instructions, device-specific support, and troubleshooting tools.

Apple Watch® (Series 1 & 2) - Activate / Set Up Device

Here's how to set up and pair your Apple Watch (Series 1 & 2) with your iPhone.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Verizon Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Apple iPhone - Activate a New iPhone

Here's how to activate an iPhone shipped to you or after upgrading from a previous device.

Apple iPhone - Create Apple ID

Here's how to create an Apple ID to access your personal account for iOS devices.

Apple iPhone - Sign In / Sign Out of App Store

Here's how to use your Apple ID to sign in or out of the App Store.

Apple® Article - Create an Apple ID without a Payment Method

Here's a link on to how to set up or use an Apple ID without an associated payment method.

Apple® iPhone® 5s - Activate / Set Up Device

Here's how to activate and set up your iPhone 5s.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set Up Verizon Prepaid Service - Apple® iPhone®

Here's how to set up Verizon prepaid service on your Apple iPhone.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Verizon Device Returns, Exchanges, Trade-ins – How to Prep & Ship

Get steps to prepare your device for return, exchange, trade in, warranty return or annual upgrade. Find instructions for packing and shipping your device to Verizon.

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Alerts & Reminders

Apple iPhone - Create Reminders

Here's how to add and manage reminders for your iPhone.

Apple iPhone - Manage Audio Alerts

Here's how to change alert settings if you're not receiving audio notifications on your iPhone.

Back Up & Transfer Content

Access Content Transfer App - Apple iPhone

Here's how to download and install the Content Transfer app on your iPhone.

Content Transfer App - Transfer Content - Apple® iPhone®

Here's how to transfer content with the Content Transfer app with your Apple iPhone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Download and Install Content Transfer App - Apple® iPhone®

Here's how to download and install the Content Transfer app on your Apple iPhone.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Quick Start - Apple® iOS

Here's how to automatically transfer a backup of your old iPhone / iPad to your new Apple device during initial setup.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Apple - How to Clean Your iPhone / iPad

Here's how to properly clean / disinfect / sanitize your iPhone or iPad.

Apple iPhone - Update Carrier Settings

Here's how to update carrier settings for your iPhone.

Apple iPhone - View Carrier

Here's how to view the domestic or international carrier your iPhone is connected to.

Apple® iPhone® 5s Simulator: Changing iPhone's Name

Find out how to change the name of your iPhone 5s.

Apple® iPhone® 5s Simulator: Understanding the Device Buttons and Features

An interactive map of the Home screen and buttons on your iPhone 5s.

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Apple iPhone - View Battery Percentage

Here's how to view or hide the remaining battery percentage on your iPhone.

Apple® iPhone® 5s - Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which processes use your iPhone's battery.

Apple® iPhone® 5s - View Battery Info

Here's info on the battery specs (e.g., Talk Time, Standby Time, etc.) for your iPhone 5s.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Extend Battery Life - Apple® iOS

Here's how to increase the battery life on your Apple iOS device.

Maximize Battery Life - Apple® iOS®

Here's how to improve battery performance and extend the lifespan of the battery for your iPhone / iPad.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Apple iPhone - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your iPhone.

Apple iPhone - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your iPhone on /off and make it visible to other devices for pairing.

Apple® iPhone® 5s Simulator: Pairing with a Bluetooth® Device

See how to pair your iPhone 5s with your Bluetooth device.

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - Macintosh OS X

To make your Macintosh OS X visible to Bluetooth devices, view this info.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calendar

Apple iPhone - Manage Calendar Events

Here's how to add, delete or edit info in your iPhone's calendar.

Apple iPhone - Set Default Calendar

Here's how to set the default calendar on your iPhone if you have multiple calendars.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Apple iPhone - Answer Options

Here's how to send a message or schedule a call back reminder if someone's calling your iPhone and you're not able to answer.

Apple iPhone - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your iPhone.

Apple iPhone - Call a Number

Here's how to place a call from your iPhone.

Apple iPhone - Place a Conference Call

Here's how to place a conference call from your iPhone.

Apple iPhone - Turn Silence Junk Callers On / Off

Here's how to turn silence calls from unknown numbers on or off with your iPhone.

Apple® iPhone® - LTE Calls Turned Off Message

Here's info on why you're receiving an 'LTE Calls Turned off' message on your iPhone.

Apple® iPhone® - Turn Calls From Other Devices On / Off (Continuity)

Here's how to make and receive calls on other Apple devices logged in to the same iCloud account.

Apple® iPhone® - Use Emergency SOS

Here's how to use your iPhone to contact emergency services and alert your emergency contacts.

Apple® iPhone® 5s - Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which processes use your iPhone's battery.

Apple® iPhone® 5s - Voice Dial

Here's how to turn the voice-activated dialing feature for your iPhone 5s on or off.

Apple® iPhone® 5s Simulator: Adding a Phone Number as a Contact

Discover how to add a numbers as a new contact on your iPhone 5s.

Apple® iPhone® 5s Simulator: Blocking a Contact

Find out how to block a new contact on your iPhone 5s.

Apple® iPhone® 5s Simulator: Changing Call Settings

An interactive guide on how to change your call settings on your iPhone 5s.

Apple® iPhone® 5s Simulator: Using Your Phone

Discover how to use your iPhone 5s to make a call.

Call Waiting - Apple® iOS

Here's how to answer call on your iPhone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Camera, Photos & Videos

Apple iPhone - Play a Video

Here's how to play a movie, TV show, etc., from the TV app on your iPhone.

Apple iPhone - Record a Time Lapse Video

Here's how to take photos at selected intervals by pressing the shutter button on your iPhone.

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple iPhone - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messaging recipient.

Apple iPhone - Take a Panoramic Picture

Here's how to use your iPhone to take a wide-angle picture.

Apple® iPhone® 5s - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR, etc.) for your iPhone 5s.

Apple® iPhone® 5s Simulator: Capturing a Slo-Mo Video

Discover how to capture a Slo-Mo video on your iPhone 5s.

Apple® iPhone® 5s Simulator: Capturing a Time-Lapse Video

Find out how to capture a Time-Lapse video on your iPhone 5s.

Apple® iPhone® 5s Simulator: Capturing a Video

Learn how to record a video using your iPhone 5s.

Apple® iPhone® 5s Simulator: Editing a Photo

See how to edit a photo using your iPhone 5s.

Apple® iPhone® 5s Simulator: Switching Between Rear and Front Cameras

Learn how to change between front and rear view on your iPhone 5s camera.

Apple® iPhone® 5s Simulator: Taking a Picture

Discover how to take a photo using your iPhone 5s.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Permanently Delete Photos or Videos - Apple® iPhone®

Here's how to permanently delete a picture or video from your iPhone.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Unable to Sync with iTunes - Photos

Here's info to help if you're experiencing issues syncing your photos with iTunes.

Computer/PC Connectivity

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Contacts

Apple iPhone - Add a Contact

Here's how to add a contact to your iPhone.

Apple iPhone - Check for Duplicate Contacts Stored in Multiple Accounts

Here's how to remove duplicate contacts if you are using multiple backup options on your iPhone.

Apple iPhone - Delete a Contact

Here's how to delete a saved contact from your iPhone.

Apple iPhone - Edit a Contact

Here's how to edit a contact on your iPhone.

Apple iPhone - View Contact Sync Source

Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Apple® iPhone® 5s Simulator: Adding a Contact

See how to add a new contact to your iPhone 5s.

Apple® iPhone® 5s Simulator: Adding a Contact to Favorites

Learn how to add a contact to your Favorites on your iPhone 5s.

Apple® iPhone® 5s Simulator: Adding a Picture to a Contact

See how to add a picture to a contact on your iPhone 5s.

Apple® iPhone® 5s Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 5s without looking at it.

Apple® iPhone® 5s Simulator: Importing and Exporting Contacts

Learn how to import and export your contacts on your iPhone 5s.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Data

Apple iPhone - Allow / Deny Data Roaming

Here's how to turn data roaming for your iPhone on or off.

Apple iPhone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple iPhone - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPhone on or off.

Apple iPhone - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPhone on or off.

Apple® iPhone® 5s - Battery / Call Time / Data Usage

Here's how to see charging status, battery life and which processes use your iPhone's battery.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Apple iPhone - Set Date and Time

If your iPhone shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Apple iPhone - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple iPhone - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple iPhone - View Phone Number

Here's how to view your phone number from the contacts list or settings menu on your iPhone.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Apple iPhone - Adjust Brightness & Display Settings

Here's how to adjust brightness and display settings for your iPhone.

Apple iPhone - Manage Night Shift Settings

Here's how to use Night Shift to adjust the screen on your iPhone to warmer colors after dark.

Apple iPhone - Reset All Settings

Here's how to reset settings if your iPhone crashes, resets or runs slow, or apps freeze or reset the device.

Apple iPhone - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple iPhone - Turn Automatic Downloads On / Off

Here's how to turn the Automatic Downloads setting for your iPhone on or off.

Apple iPhone - Turn Identifier for Advertisers On / Off

Here's how to limit the advertising campaigns presented to you when using your iPhone.

Apple iPhone - Turn Reduce Motion On / Off

Here's how to limit movement (shifting background, zooming, etc.) shown on the screen of your iPhone.

Apple® iPhone® - Turn Do Not Disturb On / Off

Here's how to change the data usage cycle and set data warnings and/or limits on your iPhone.

Apple® iPhone® - Turn Notifications On / Off

Here's how to turn notifications on / off and choose how they display on your iPhone.

Apple® iPhone® - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPhone on or off.

Apple® iPhone® 5s Simulator: Accessing Mobile Network Settings

Find out how to access mobile network settings on your iPhone 5s.

Apple® iPhone® 5s Simulator: Accessing Settings

Explore how to access Settings on your iPhone 5s to change alert sounds, turn off GPS and more.

Apple® iPhone® 5s Simulator: Adding an Account

Discover how to add an account on your iPhone 5s.

Apple® iPhone® 5s Simulator: Adjusting Your Auto-Lock Preferences

Discover how to adjust Auto-Lock preferences on your iPhone 5s.

Apple® iPhone® 5s Simulator: Backing Up iPhone with iCloud®

A visual guide for swiping between multiple Home screens on your iPhone 5s.

Apple® iPhone® 5s Simulator: Changing Account Settings

Learn how to change the account settings on your iPhone 5s.

Apple® iPhone® 5s Simulator: Changing Notification Sounds

An interactive guide for changing the notification sounds on your iPhone 5s.

Apple® iPhone® 5s Simulator: Checking for and Installing System Updates

Learn how to check for and install a system update on your iPhone 5s.

Apple® iPhone® 5s Simulator: Configuring Location Settings

Learn how to manage Location Settings on your iPhone 5s.

Apple® iPhone® 5s Simulator: Managing Background App Refresh

Explore how to manage the Background App Refresh on your iPhone 5s.

Apple® iPhone® 5s Simulator: Managing Data Usage

Discover how to manage data usage on your iPhone 5s.

Apple® iPhone® 5s Simulator: Managing iPhone's Memory

Discover how to manage your iPhone 5s's memory

Apple® iPhone® 5s Simulator: Managing the Battery

Learn how to manage the battery on your iPhone 5s.

Apple® iPhone® 5s Simulator: Removing an Account

An interactive guide on how to remove an account from your iPhone 5s.

Apple® iPhone® 5s Simulator: Scheduling a Night Shift

See how to dim your lights by scheduling Night Shift on your iPhone 5s.

Apple® iPhone® 5s Simulator: Setting Up Touch ID

See how to set up Touch ID on your iPhone 5s.

Apple® iPhone® 5s Simulator: Using Airplane Mode

An interactive guide for setting your iPhone 5s to Airplane Mode.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Email/Gmail

Apple iPhone - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your iPhone.

Apple iPhone - Adjust Email Account Settings (Personal POP / IMAP)

Here's how to adjust settings for a personal email account on your iPhone.

Apple iPhone - Adjust Email Account Signature Settings

Here's how to enter or edit an email signature from your iPhone.

Apple iPhone - Compose and Send Email Message

Here's how to create and send an email message from your iPhone.

Apple iPhone - Delete Email Messages

Here's how to delete email messages from your iPhone.

Apple iPhone - Fetch New Data

Here's how to configure how often your iPhone checks for new email messages.

Apple iPhone - Forward an Email Message

Here's how to forward an email message from your iPhone.

Apple iPhone - Manage Corporate Email Settings

Here's how to set corporate email settings on your iPhone.

Apple iPhone - Manually Add a Personal Email Account

Here's how to manually add a personal email account to your iPhone if automatic setup fails

Apple iPhone - Remove an Email Account

Here's how to delete an email account from your iPhone.

Apple iPhone - View and Reply to an Email Message

Here's how to view and reply to an email message from your iPhone.

Apple® iPhone® 5s Simulator: Adding a Corporate Email Account

Learn how to access your work email on your iPhone 5s.

Apple® iPhone® 5s Simulator: Adding a Personal Email Account

Discover how to access your existing email account on your iPhone 5s.

Apple® iPhone® 5s Simulator: Changing Inbox Views

Discover how to change email inbox views on your iPhone 5s.

Apple® iPhone® 5s Simulator: Removing an Account

Find out how to remove an email account with your iPhone 5s.

Apple® iPhone® 5s Simulator: Sending an Email with an Attachment

Learn how to attach a file, like a document or photo, to an email with your iPhone 5s.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

Apple iPhone - Reset Location Warnings

Here's how to reset your saved location settings on your iPhone.

Apple iPhone - Turn GPS Location On / Off

Here's how to turn GPS location for your iPhone on or off.

Apple iPhone - Use Maps

Here's how to use the Maps app on your iPhone to find your current location.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Home Screen

Apple iPhone - Access Control Center

Here's how to access the Control Center to control music and turn features on or off.

Apple iPhone - Access Notification Center

Here's how to view notifications on your iPhone.

Apple iPhone - Perform Spotlight Search

Here's how to search for items using Spotlight Search on your iPhone.

Apple iPhone - Reset Home Screen Layout

Here's how to reset the Home screen layout for your iPhone to default settings.

Apple iPhone - View / Manage Home Screen Panels

Here's how to view / add / remove Home screen panels for your iPhone.

Apple® iPhone® 5s Simulator: Adding Widgets

See how to add a widget on your iPhone 5s.

Apple® iPhone® 5s Simulator: Adding and Removing Home Screen Pages

Learn how to add or remove a Home screen page on your iPhone 5s.

Apple® iPhone® 5s Simulator: Creating Folders

Find out how to create folders on your iPhone 5s to help organize your apps.

Apple® iPhone® 5s Simulator: Managing Apps or Widgets

See how to manage apps and widgets on the Home screen of your iPhone 5s.

Apple® iPhone® 5s Simulator: Managing Widgets

Discover how to manage widgets on your iPhone 5s.

Apple® iPhone® 5s Simulator: Removing Widgets

Find out how to remove widgets on your iPhone 5s.

Apple® iPhone® 5s Simulator: Using Quick Reply

Learn how to use Quick Reply on your iPhone 5s.

Hotspot

Apple iPhone - Adjust Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your iPhone.

Apple iPhone - Change Personal Hotspot Password

Here's how to change the Personal Hotspot password for your iPhone.

Apple iPhone - Set Up Personal Hotspot

Here's how to set up or activate the hotspot on your iPhone for use as an internet / Wi-Fi connection.

Apple iPhone - Turn Personal Hotspot On / Off

Here's how to turn the Mobile Hotspot for your iPhone on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Apple iPhone - Add, Edit or Remove Browser Bookmarks

Here's how to add , delete or edit a bookmark via the Safari website on your iPhone.

Apple iPhone - Allow / Block Browser Cookies

Here's how to check whether the Safari browser is set to allow cookies on your iPhone.

Apple iPhone - Clear Temporary Internet Files

Here's how to clear temporary files from your iPhone, which helps if web pages won't display.

Apple iPhone - Open Safari Browser

Here's how to access the Safari web browser on your iPhone.

Apple iPhone - Open a Browser Bookmark

Here's how to open a saved bookmark from the Safari browser on your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Turn JavaScript On / Off

Here's how to check the JavaScript settings for iPhone if you can't view websites or pages won't load.

Apple iPhone - Turn Private Browsing On / Off

Here's how to prevent web pages from tracking you and creating a search history when you browse the internet.

Apple iPhone - Turn Virtual Private Network On / Off

Here's how to enable or disable the ability to join a Virtual Private Network (VPN) on your iPhone.

Apple® iPhone® 5s Simulator: Bookmarking Websites

Learn how to bookmark a website on your iPhone 5s, so it's easy to find later.

Apple® iPhone® 5s Simulator: Changing Content Settings

Explore how to change your Safari® content settings on your iPhone 5s.

Apple® iPhone® 5s Simulator: Clearing Browsing Data

Discover how to find clear the browsing data on Safari® in your iPhone 5s.

Apple® iPhone® 5s Simulator: Managing Browser Tabs

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 5s.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Keyboard

Apple iPhone - Manage Keyboard

Here's how to add a shortcut for commonly used phrases, configure keyboard settings and return your iPhone's keyboard to the default dictionary.

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple iPhone - Change Device Language

Here's how to change the language used on your iPhone.

Apple® iPhone® 5s Simulator: Changing the Language

Discover how to change the language settings on your iPhone 5s.

Apple® iPhone® 5s Simulator: Charging your Device

A visual guide on how to charge your iPhone 5s.

Lock, Unlock, Password & Security

Apple iPhone - Add Additional Fingerprints

Here's how to scan your fingerprint to be used with Touch ID on your iPhone.

Apple iPhone - Remove Saved Fingerprints

Here's how to delete a saved fingerprint used to unlock and access features on your iPhone.

Apple iPhone - Set Touch ID Preferences

Here's how to enable or disable Touch ID for use with screen lock and purchases.

Apple iPhone - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone.

Apple iPhone - Turn Screen Portrait Orientation Lock On / Off

Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.

Apple® iPhone® - Turn Touch ID On / Off

Here's how to turn Touch ID on or off for the features available on your iPhone (e.g., unlock, purchases, etc.).

Apple® iPhone® 5s - Set Up Phone Lock

Here's how to set up screen lock options on your iPhone 5s.

Apple® iPhone® 5s - Touch ID Settings

Here's how to set up touch ID / fingerprint recognition on your iPhone 5s.

Apple® iPhone® 5s - Unlock Screen

To unlock the screen on your Apple iPhone 5s, check out this info

Apple® iPhone® 5s Simulator: Changing Lock Screen Security

A visual guide for setting screen security on your iPhone 5s to help protect your private information.

Apple® iPhone® 5s Simulator: Unlocking the Screen

See how to unlock the screen on your iPhone 5s.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Apple® iPhone® 5s - Check Device Storage

To free up space if your device runs slow/crashes, apps freeze, or you can't save media, view this info.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Apple® iPhone® 5s Simulator: Setting the Password on Mobile Hotspot

See how to set up a mobile hotspot password on your iPhone 5s.

Apple® iPhone® 5s Simulator: Turning On Mobile Hotspot

An interactive guide for setting up your iPhone 5s as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Apple iPhone - Play Music Files

Here's how to play music files you've downloaded to your iPhone.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Navigating & Multitasking

Apple iPhone - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPhone.

Apple® iPhone® 5s Simulator: Managing Open Apps

Learn how to manage open apps that are running on your iPhone 5s.

Operating System & Software

Apple iPhone - View Software Version

Here's how to view the software version your iPhone is running.

Apple iPhone 5s - Erase all Content and Settings

Here's how to restore your iPhone 5s if it crashes, has a blank or frozen screen or connection issues.

Apple iPhone 5s - Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Apple® iPhone® 5s - iOS Updates

Here's how to update the software on your iPhone 5s.

Protect Against Downloading Ransomware Malware - Apple® iOS

Here's some info on how to protect your iPhone / iPad against ransomware and malware.

Update to the Latest Version of iTunes®

Here's how to update to the latest version of iTunes on your computer.

iPhone Upgrade with Previous Software Version - Apple

If you're having issues completing a Restore from Backup when activating a new iPhone, check out this info on viewing the software version.

SIM Card

Apple iPhone - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your iPhone.

Apple iPhone - Unblock SIM PIN

Here's how to unblock the SIM PIN for your iPhone.

Apple® iPhone® 5s - Insert SIM Card

Here's how to properly insert a SIM card into your iPhone 5s to avoid potential service issues.

Apple® iPhone® 5s - Remove SIM Card

Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized or misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device.

Apple® iPhone® 5s - View SIM Card Number

Here's how to view the SIM card number associated with your iPhone 5s.

Apple® iPhone® 5s Simulator: Inserting and Removing the SIM Card

Find out how to insert and remove a SIM card from your iPhone 5s.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Social Networking

Apple® iPhone® 5s Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your iPhone 5s.

Apple® iPhone® 5s Simulator: Adding a Twitter® Account

Find out how to add a Twitter acount to your iPhone 5s.

Apple® iPhone® 5s Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your iPhone 5s to help protect your account.

Apple® iPhone® 5s Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your iPhone 5s.

Apple® iPhone® 5s Simulator: Tweeting

Learn how to tweet with Twitter® on your iPhone 5s.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Apple iPhone - Set Ringtones

Here's how to select or change ringtones or notification tones on your iPhone.

Apple iPhone - Turn Noise Cancellation On / Off

Here's how to reduce background noise on calls on your iPhone.

Apple iPhone - Turn Silent Mode On / Off

Here's how to turn Silent Mode on or off if your iPhone doesn't ring or vibrate or you want it to.

Apple iPhone - Turn Vibrate Mode On / Off

Here's how to set when your iPhone vibrates to alert you of an incoming call, text or other notification.

Apple iPhone - Use Speakerphone

Here's how to utilize the speakerphone functionality on your iPhone.

Apple iPhone - Volume Controls

Here's adjust the volume levels for your iPhone.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Status Indicators/Lights

Apple iPhone - View Signal Strength

Here's how to view signal strength on your iPhone.

Text & Multimedia Messaging

Apple iPhone - Create and Send a Text Message

Here's how to create and send a text message on your iPhone.

Apple iPhone - Delete Messages

Here's how to delete a text message from your iPhone.

Apple iPhone - Manage Messages

Here's how to ensure MMS messaging for your iPhone is turned on if you're unable to send / receive picture messages.

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save a Picture / Video Message

Here's how to save a picture or video on your iPhone.

Apple iPhone - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple iPhone - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messaging recipient.

Apple iPhone - Take and Send a Picture via Messaging

Here's how to take and send a picture on your iPhone via the Messages app.

Apple iPhone - Turn SMS On / Off

If you've turned iMessage off on your iPhone, here's how to enable SMS to send and receive messages.

Apple® iPhone® 5s Simulator: Changing Message Settings

Learn how to change message settings on your iPhone 5s.

Apple® iPhone® 5s Simulator: Deleting Conversations

Find out how to delete conversations on your iPhone 5s.

Apple® iPhone® 5s Simulator: Sending a Text with an Attachmenet

Discover how to send a text message with an attachment using your iPhone 5s.

Apple® iPhone® 5s Simulator: Sending an Image and Saving Data

Find out how to send images from your iPhone 5s.

Apple® iPhone® 5s Simulator: Turning Off Group Message Notifications

Learn how to turn off notifications for group messages from your iPhone 5s.

Apple® iPhone® 5s Simulator: Turning iMessage® On or Off

A visual guide for how to turn iMessage on or off using your iPhone 5s.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Determining Message Type - Apple iOS

Here's how to determine the message type on Apple iOS devices.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Apple iPhone - Capture a Screenshot

Here's how to capture a screenshot on your iPhone.

Apple iPhone - Set Up Printing

Here's how to set up and add a printer to your iPhone.

Apple® iPhone® 5s Simulator: Changing FaceTime® Settings

Find out how to change the FaceTime settings on your iPhone 5s.

Apple® iPhone® 5s Simulator: Creating a Medical ID

Discover how to create a medical ID on your iPhone 5s.

Apple® iPhone® 5s Simulator: Performing a Factory Reset

Discover how to perform a factory reset on your iPhone 5s.

Apple® iPhone® 5s Simulator: Placing a Video Call

Learn how to use FaceTime® on your iPhone 5s.

Apple® iPhone® 5s Simulator: Turning Off Wi-Fi Assist

Learn how to save data by turning off Wi-Fi Assist on your iPhone 5s.

Apple® iPhone® 5s Simulator: Using 3D Touch for Communication

Learn how to communicate using 3D Touch on your iPhone 5s.

Apple® iPhone® 5s Simulator: Using 3D Touch in an App

See how to use 3D Touch within an app on your iPhone 5s.

Apple® iPhone® 5s Simulator: Using 3D Touch on the Home Screen

Find out how to use 3D Touch on the Home screen of your iPhone 5s.

Apple® iPhone® 5s Simulator: Using Live Picture

Find out how to create a live picture on your iPhone 5s.

Apple® iPhone® 5s Simulator: Viewing Health Data

A visual walkthrough on how to view your health data using your iPhone 5s.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Verizon Cloud

Verizon Cloud - Apple® iPhone® - Print Pictures

Here's how to print your Verizon Cloud photos from your iPhone.

Visual & Hearing Accessibility

Apple iPhone - Manage Guided Access Settings

Here's how to limit app / screen access or button presses on your iPhone.

Apple iPhone - Manage RTT / TTY Settings

Here's how to manage RTT / TTY settings on your iPhone.

Apple iPhone - Manage TTY Settings

Here's how to change the TTY settings on your iPhone.

Apple iPhone - Turn Assisted Dialing On / Off

Here's how to check assisted dialing if you're getting an error message when placing calls.

Apple iPhone - Turn Guided Access On / Off

Here's how to turn Guided Access for your iPhone on or off.

Common Accessibility Settings - Apple® iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Configure VoiceOver Settings - Apple® iOS

Here's how to configure VoiceOver settings for your iPhone or iPad.

Zoom & Magnifier - Apple iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wallpapers/Theme

Apple iPhone - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your iPhone.

Apple® iPhone® 5s Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your iPhone 5s.

Wi-Fi & Network

Apple iPhone - Add a Virtual Private Network

Here's how to add a Virtual Private Network to your iPhone.

Apple iPhone - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your iPhone.

Apple iPhone - Remove Wi-Fi Connection

Here's how to add an available Wi-Fi network to your iPhone.

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple iPhone - Turn Wi-Fi Assist On / Off

Here's how to turn Wi-Fi Assist for your iPhone on or off.

Apple iPhone - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your iPhone on or off.

Apple® iPhone® 5s - Turn 4G LTE On / Off

Here's how to turn 4G LTE on and off on your iPhone 5s.

Apple® iPhone® 5s Simulator: Connecting to a Wi-Fi Network

Learn how to use your iPhone 5s to connect to a Wi-Fi network, so you can access the internet without using data.

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Apple iPhone - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on your iPhone.

Wi-Fi Calling - Apple iPhone - Determine Wi-Fi Call

Here's how to determine if an active phone call is being transmitted on your iPhone via Wi-Fi Calling.

Wi-Fi Calling - Apple iPhone - Place a Voice Call

Here's how to place a voice call via Wi-Fi Calling on your iPhone.