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Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L - Support Overview

Find support and online tools for your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L.
Setup instructions
Learn how to set up your Jetpack 4G LTE Mobile Hotspot MiFi 4620L.

Jetpack 4G LTE Mobile Hotspot MiFi 4620L User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Jetpack 4G LTE Mobile Hotspot MiFi 4620L
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - 4G Prepaid Jetpack

Follow these instructions to activate your 4G Prepaid Jetpack.

Activate / Set Up Device - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Follow these instructions to activate your Verizon Jetpack - MiFi 4620L.

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

View Signal Strength - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view the signal strength indicator (signal bars) on your Verizon Jetpack - MiFi 4620L, see this info.

Battery & Power

Battery Power Management Settings - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To configure display, sleep and power-down options for your Verizon Jetpack - MiFi 4620L, view this info.

Insert / Remove Battery - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to insert / remove the battery on your MiFi 4620L.

Restore Settings to Factory Defaults - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

If your Verizon Jetpack - MiFi 4620L powers off, crashes/resets, freezes or runs slow, view this info.

Soft Reset - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

If you can't browse the internet or your Verizon Jetpack - MiFi 4620L crashes / freezes / runs slow, view this.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - Verizon Jetpack 4G LTE Mobile HotSpot - MiFi 4620L

To disable Wi-Fi connectivity on your Verizon Jetpack - MiFi 4620L and set up a tethered connection, view this.

View Connected Devices - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view info for devices connected to your Verizon Jetpack - MiFi 4620L, see this.

Data

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

View Data Usage - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to view how much data your Verizon Jetpack MiFi 4620L has used.

Device ID & Info

View Device ID (ESN / IMEI / MEID) - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view the device ID (IMEI) for your Verizon Jetpack - MiFi 4620L, see this info.

View Diagnostic Info - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view device and network-specific info for your Verizon Jetpack - MiFi 4620L, see these steps.

View Phone Number - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to view the phone number for your MiFi 4620L.

Device Settings

Advanced Settings - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to manage advanced settings for your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L using your computer.

DMZ Settings - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To test your Verizon Jetpack - MiFi 4620L firewall settings, view this info.

LAN Settings - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To configure advanced LAN settings for your Verizon Jetpack - MiFi 4620L, view this info.

MAC Filtering - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To control MAC address access for your Verizon Jetpack - MiFi 4620L, view this info.

Manage Alerts / Notifications - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To set up audio alerts (low battery, etc.) for your Verizon Jetpack - MiFi 4620L, view this info.

Port Filtering - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To block access to services or apps on your Verizon Jetpack - MiFi 4620L, view this info.

Port Forwarding - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to open blocked ports on your MiFi 4620L to allow additional access.

Sign in to the Admin Page - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to navigate to the admin page for your Verizon Jetpack - MiFi 4620L.

View Network Name and Password - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view the Wi-Fi name and passwords for your Verizon Jetpack - MiFi 4620L, see this info.

Wireless Network Security Settings - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view/change security settings (e.g., password) for your Verizon Jetpack - MiFi 4620L, see this info.

GPS & Location Based Services

GPS over Wi-Fi - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

If you need GPS on your Verizon Jetpack - MIFi 4620L for use with computer apps, view this info.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Verizon Jetpack 4G LTE Mi-Fi 4620L

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Verizon Jetpack Mi-Fi 4620L.

Lock, Unlock, Password & Security

Turn SIM PIN On / Off - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

View this to lock the SIM card for your Verizon Jetpack - MiFi 4620L and prevent use until a PIN is entered.

Change the Admin Password - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how change the admin password used to access the web interface for your Jetpack MiFi 4620L.

Wireless Network Security Settings - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view/change security settings (e.g., password) for your Verizon Jetpack - MiFi 4620L, see this info.

Operating System & Software

Update Firmware - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to check for software updates for your 4620L.

View Software Version - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view the software version your Verizon Jetpack - MiFi 4620L is running, check out this info.

SIM Card

Turn SIM PIN On / Off - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

View this to lock the SIM card for your Verizon Jetpack - MiFi 4620L and prevent use until a PIN is entered.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Verizon Jetpack MiFi 6620L.

Insert / Remove SIM Card - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Inserting a SIM can help with activation/connectivity issues on your Verizon Jetpack - MiFi 4620L.

Modify SIM PIN - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to change the SIM card lock code on your MiFi 4620L.

Unblock SIM PIN - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

If the SIM PIN for your MiFi 4620L is blocked, here's how to unblock it.

View SIM Card Number - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view the SIM card number for your Verizon Jetpack - MiFi 4620L, see this info.

Sounds, Volume & Audio

Manage Alerts / Notifications - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To set up audio alerts (low battery, etc.) for your Verizon Jetpack - MiFi 4620L, view this info.

Status Indicators/Lights

LED Status Indicators - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view the LED status indicators on your Verizon Jetpack - MiFi 4620L, see this info.

Text & Multimedia Messaging

Delete Messages - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To delete texts for the Verizon Jetpack - MiFi 4620L via the Admin page, see this info.

View Text Messages - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

To view text messages sent to your Verizon Jetpack - MiFi 4620L, see this info.

Wi-Fi & Network

Network Mode Settings - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

View this info on network mode settings if you're having issues with voice / data services on your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L.

Turn Network Name (SSID) On / Off - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to display or not display the Wi-Fi name of your 4G LTE Mobile Hotspot MiFi 4620L to other devices.

Advanced Settings - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to manage advanced settings for your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L using your computer.

Change the Wi-Fi Password - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to change the Wi-Fi password used to connect to your MiFi 4620L.

Edit Access Point Name (APN) - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

Here's how to configure the APNs your Jetpack 4G LTE Mobile Hotspot - MiFi 4620L uses.

GPS over Wi-Fi - Verizon Jetpack 4G LTE Mobile Hotspot MiFi 4620L

If you need GPS on your Verizon Jetpack - MIFi 4620L for use with computer apps, view this info.