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Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11 - Support Overview

Find support and online tools for your Samsung Jetpack 4G LTE Mobile Hotspot SCH-LC11.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - 4G Prepaid Jetpack

Follow these instructions to activate your 4G Prepaid Jetpack.

Activate / Set Up Device - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to activate and initiate a data connection with your 4G LTE Samsung Jetpack from Verizon.

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

View Signal Strength - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to view signal strength on the SCH-LC11 4G LTE Mobile Hotspot.

Battery & Power

Insert / Remove Battery - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to insert / remove the battery for your SCH-LC11 4G LTE Mobile Hotspot.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Tethered Modem Connection - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to use your Samsung SCH-LC11 as a modem to connect to the internet via USB or Bluetooth.

Data

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

Windows 10 - Set Up a Metered Connection

Here's how to limit the data used by your device connected to a PC running Windows 10.

Device ID & Info

View Device ID (ESN / IMEI / MEID) - Jetpack 4G LTE Mobile Hotspot SCH-LC11

To view the device ID (IMEI) for your Verizon Jetpack - SCH-LC11, see this info.

Device Settings

Advanced Settings - Verizon Jetpack 4G LTE Mobile Hotspot SCH-LC11

To change the advanced settings (e.g., LAN, Firewall, etc.) on your Jetpack, view this info.

MAC / IP / Port Filtering - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to control MAC / IP address and port access for your SCH-LC11 4G LTE Mobile Hotspot.

Port Forwarding - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to open blocked ports on your SCH-LC11 4G LTE Mobile Hotspot to allow additional access.

Sign in to the Admin Page - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to navigate to the admin page for your SCH-LC11 4G LTE Mobile Hotspot.

Wireless Network Security Settings - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to view / change security settings (e.g., password) for your Samsung SCH-LC11 4G LTE Mobile Hotspot.

Hotspot

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your SCH-LC11 4G LTE.

Lock, Unlock, Password & Security

Change the Admin Password - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to change the admin password on the Samsung SCH-LC11.

Wireless Network Security Settings - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to view / change security settings (e.g., password) for your Samsung SCH-LC11 4G LTE Mobile Hotspot.

Operating System & Software

Restore Settings to Factory Defaults - Samsung SCH-LC11 4G LTE Mobile Hotspot

If your SCH-LC11 4G LTE Mobile Hotspot powers off, crashes / resets, freezes or runs slow, view this info.

Update Firmware - Verizon Jetpack 4G LTE Mobile Hotspot SCH-LC11

To check for software updates for your Verizon Jetpack - SCH-LC11, view this info.

View Software Version - Samsung Verizon Jetpack 4G LTE Mobile Hotspot SCH-LC11

Here's how to view the software version your Verizon Jetpack 4G LTE SCH-LC11 is running.

SIM Card

Insert / Remove SIM Card - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to properly insert or remove a SIM card for your Samsung SCH-LC11 Mobile Hotspot.

View the SIM Card Number - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to view the SIM card number associated with your Samsung SCH-LC11 Mobile Hotspot.

Status Indicators/Lights

LED Status Indicators - Samsung SCH-LC11 4G LTE Mobile Hotspot

View this info for explanations of status LEDs on your SCH-LC11 4G LTE Mobile Hotspot.

Wi-Fi & Network

Change Network Name (SSID) - Samsung SCH-LC11 4G LTE Mobile Hotspot   

Here's how to change the name of the Wi-Fi network your SCH-LC11 4G LTE Mobile Hotspot is broadcasting.

Network Mode Settings - Verizon Jetpack® 4G LTE Mobile Hotspot SCH-LC11

View this info on Network Mode Settings if you're having issues with messages or data services.

Set Up Wi-Fi Connection - Macintosh® OS X

Here's how to add an available Wi-Fi network on Macintosh OS X.

Starting the WLAN service - Windows® Vista

Here's info on starting the WLAN service on the Windows Vista operating system.

Turn Network Name (SSID) On / Off - Samsung SCH-LC11 4G LTE Mobile Hotspot

Here's how to display or not display your SCH-LC11 4G LTE Mobile Hotspot Wi-Fi name to other devices.

View Network Name and Password - Jetpacks / MiFi Hotspots

Here's how to find the network name and password for your internet-capable device/jetpack/hotspot.

View Network Name and Password - Samsung Verizon Jetpack 4G LTE Mobile Hotspot SCH-LC11

To find the password/key for your Verizon Jetpack - SCH-LC11 view this info.

Windows 10 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network on Windows 10.

Windows 10 - Forget Wi-Fi Connection

Here's how to remove a saved Wi-Fi connection from your Windows 10 device.