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Verizon Cloud (Apple)
Restore Content

2026-10-08 17:44:25.354

Verizon Cloud (Apple)
Restore Content

After a master reset or switching to a new device, or if content is missing, use this process to download your backed-up photos and videos from the Verizon Cloud app back onto your Apple® iPhone® or iPad®.

Before you begin

If changing to a new device, ensure the content from the old device is backed up before activating the new device. For more info, refer to Verizon Cloud - Manage Settings.
Contacts are automatically updated during the setup process.
Unless an iPad has its own 10-digit mobile number, it shares a Verizon Cloud account with another device.

Steps

  1. Open the
    Verizon Cloud app
    .
  2. Tap the
    Gear icon
    .
  3. Tap
    Restore content
    .
  4. Tap the Photos and/or Videos switch to turn on or off.
    Currently these are the only media types that can be downloaded from Verizon Cloud.
  5. Tap one of the following connection options:
    • Wi-Fi Only
    • Wi-Fi + Mobile Network (Data usage may apply)
  6. Tap
    Restore
    .
  7. If content is missing after the restore operation, check whether there are items in the Trash:
    1. Navigate:
      Library
      Trash
      .
    2. Tap the
      3-dot Menu
       then tap
      Select
      .
    3. Select the desired file(s).
    4. Tap the
      3-dot Menu
       then tap
      Recover Item(s)
      .
    5. Tap
      Recover
       to confirm.