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Check for Water Damage

2026-10-15 01:54:07.284

Check for Water Damage

Here's how to help determine if your device has liquid damage.
To identify if your device has water damage, check for the following:
  • Corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports
  • Moisture under the display
  • Fog / droplets under the camera lenses
  • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated
    Most devices are equipped with an indicator that changes color when it comes into direct contact with liquid.
  • Prepaid service customers
    : Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers
    : If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee. If damage is found:
    • Several replacement options may be available.
    • If you have a LifeProof case, visit this support page. If you have a different protective case, contact the manufacturer to see if they have any guarantees against damage.