Here's how to help determine if your device has screen damage.
- Prepaid service customers: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
- Standard service customers: If you need to replace your device under warranty and the device is water damaged, broken, or has unreasonable wear and tear, you could be assessed a Damaged Device Fee.
Examples of screen damage include but are not limited to:
Refer to the below images for examples of screen damage
