Announcement 3 - Suspended Service
If you receive an "Announcement 3" message and can't complete a call, check out this info.
- "We're unable to complete your call. To speak to a customer service representative, please hang up and dial *611."This message may be related to your account being suspended. Visit My Verizon to view your account status and/or make a payment.
- If your account is up-to-date, visit our support page for additional troubleshooting.