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Samsung Galaxy S8+ - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S8+.
Troubleshoot Galaxy S8+

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Samsung Galaxy S8 / S8+ - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S8 / S8+ on or off.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Getting to Know Your Samsung Galaxy S8 / S8+

Get to know your new Samsung Galaxy S8 / S8+ with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy S8 / S8+ - Activate / Set Up Device

Here's how to perform a quickly set up your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Adjust Account Sync Settings

Here's how to view sync settings on your Galaxy S8 / S8+ if you're not receiving email and app notifications.

Samsung Galaxy S8 / S8+ User Guide (PDF)

This Samsung Galaxy S8 / S8+ User Guide can help you get the most out of your device, like Home Screen features, shortcuts, widgets, status bar icons, the notification panel, navigation tips, device setup, and advanced use.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Alerts & Reminders

Turn Notification During Calls On / Off - Samsung

Here's how to enable or disable the ability for your Samsung phone to allow notifications while you're on a call.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy S8 / S8+ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S8 / S8+ to an SD / memory Card.

Samsung Galaxy S8 / S8+ - Move Media Files to / from Computer

Here's how to transfer pictures, videos or music files between your Galaxy S8 / S8+ and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting the glass, ceramic and metal surfaces of your Galaxy smartphone / tablet / watch.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Samsung Galaxy S8 / S8+ - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S8 / S8+.

Video: Using Your Old Samsung Chargers with Your New Samsung Galaxy S8 / S8+
(length: 0:30)
Video: Have no fear! You can use your old charger on your new Samsung Galaxy S8 / S8+ by using the micro USB connector.
Length: 0:30

Bluetooth

Samsung Galaxy S8 / S8+ - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Galaxy S8 / S8+.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S8 / S8+ - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S8 / S8+ on or off and make it visible to other devices for pairing.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy S8 / S8+ - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Call a Number

Here's how to call a number with your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S8 / S8+ and your dialpad entries aren't recognized, view this info.

Samsung Galaxy S8 / S8+ - Place a Conference Call

Here's how to place a conference call on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View / Delete Call History

Here's how to view or clear the call history on your Samsung Galaxy S8 / S8+.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S8 / S8+ - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR, etc.) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Move Media Files to / from Computer

Here's how to transfer pictures, videos or music files between your Galaxy S8 / S8+ and a computer.

Samsung Galaxy S8 / S8+ - Record and Share a Video

Here's how to record and share a video on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Share Picture from Gallery

Here's how to share a picture from the gallery on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Share Video from Gallery

Here's how to share a video the gallery on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Take and Share a Picture

Here's how to take and share a picture on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Pictures / Videos

Here's how to view pictures / videos on your Galaxy S8 / S8+.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S8 / S8+ - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S8 / S8+ and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy S8 / S8+ - Add a Contact

Here's how to add a contact on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Contact Display Options

Here's how to configure how you want your contacts to display on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Delete a Contact

Here's how to delete contacts on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Edit a Contact

Here's how to edit saved contacts on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy S8 / S8+ was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Samsung Galaxy S8 / S8+ - Turn Data On / Off

Here's how to turn the mobile data for your S8 / S8+ on or off.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy S8 / S8+ - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy S8 / S8+ on or off.

Samsung Galaxy S8 / S8+ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy S8 / S8+ uses.

Date & Time

Samsung Galaxy S8 / S8+ - Set Date and Time

If your Galaxy S8 / S8+ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Samsung Galaxy S8 / S8+ - View MAC Address

Here's how to view the Wi-Fi MAC address for your S8 / S8+.

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Galaxy S8 / S8+ - View Device ID

Here's how to find the device ID (IMEI / MEID) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Phone Number

Here's how to view the mobile number for Samsung Galaxy S8 / S8+.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Samsung Galaxy S8 / S8+ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Screen Rotation On / Off

If the display on your Galaxy S8 / S8 edge doesn't rotate, this shows how to fix it.

Samsung Galaxy S8 / S8+ - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen mode, Font size, Edge screen, etc.) for your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Do Not Disturb Settings

If your Galaxy S8 / S8+ isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy S8 / S8+ - Reset All Settings

If your Samsung Galaxy S8 / S8+ crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy S8 / S8+ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S8 / S8+, view this info.

Samsung Galaxy S8 / S8+ - Turn Download Booster On / Off

Here's how to turn download booster for your Galaxy S8 / S8+ on or off.

Samsung Galaxy S8 / S8+ - Turn One-Handed Operations On / Off

Here's how to turn on Android Device Protection for your Galaxy S8 / S8+

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Samsung Galaxy S8 / S8+ - Create a New Google Account

Here's how to create a New Google account on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Perform a Gmail Sync

Here's how to sync your Google email, contacts, calendar, etc. on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Remove Gmail Account

Removing then re-adding a Gmail account on your Galaxy S8 / S8+ often fixes email issues.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Samsung Galaxy S8 / S8+ - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Add an Existing Google Account

Here's how to add an existing Google account to your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Compose and Send Email Message

Here's how to compose and send an email message from your Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - Delete Email Messages

Here's how to delete email messages from your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy S8 / S8+, view this info.

Samsung Galaxy S8 / S8+ - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Corporate Email Settings

Here's info on updating work email server settings for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy S8 / S8+.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Samsung Galaxy S8 / S8+ - Turn GPS Location On / Off

Here's how to turn GPS location on or off for your Galaxy S8 / S8+.

Google Backup & restore

Samsung Galaxy S8 / S8+ - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S8 / S8+.

Home Screen

Samsung Galaxy S8 / S8+ - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Home Screen Settings

Here's how to change the Home screen settings for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Mode Change

If the screen on your Galaxy S8 / S8+ looks different, here's how to return it to its original setting.

Samsung Galaxy S8 / S8+ - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S8 / S8+.

Hotspot

Samsung Galaxy S8 / S8+ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile/Hotspot Settings (e.g., password, allowed devices, etc.) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy S8 / S8+ on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S8 / S8+ - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Reset Network Settings

Here's how to reset settings if your Galaxy S8 / S8+ can't connect to data or send / receive messages.

Language

Samsung Galaxy S8 / S8+ - Language Selection

Here's how to change the display language on your Galaxy S8 / S8+.

Lock, Unlock, Password & Security

Samsung Galaxy S8 / S8+ - Set Up Iris Recognition

View this info to set up or remove Iris recognition, which unlocks your Galaxy S8 / S8+ using a scan of your eye.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy S8 / S8+ - Add Additional Fingerprints

Here's how to add additional fingerprints on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Remove Saved Fingerprints

Here's how to remove saved fingerprints on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Samsung Galaxy S8 / S8+ when the screen is locked.

Samsung Galaxy S8 / S8+ - Set Up Face Recognition

Here's how to set up facial recognition to unlock your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Up Fingerprint Recognition

Here's how to set up fingerprint lock for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Unlock Screen

To unlock the screen on your Samsung Galaxy S8 / S8+, check out this info.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Samsung Galaxy S8 / S8+ - Check Device Storage

Here's how to check the available storage space on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S8 / S8+ to an SD / memory Card.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

Samsung Galaxy S8 / S8+ - Transfer Data via S Beam

Here's how to transfer data via S Beam on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Contactless Payments

Here's how to set up your Galaxy S8 ? S8+ to pay for items just by touching your phone to a reader at a checkout register.

Samsung Galaxy S8 / S8+ - Transfer Data via Android Beam

To wirelessly transfer data from your Galaxy S8 / S8 plus to another NFC-capable device, view this.

Samsung Galaxy S8 / S8+ - Turn Android Beam On / Off

Here's how to turn Android Beam on or off using your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn NFC On / Off

Here's how to turn NFC (Near Field Communications) for your Galaxy S8 / S8+ on or off.

Operating System & Software

Samsung Galaxy S8 / S8+ - Install Device Software Update

Here's how to check for or to install software updates on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S8 / S8+ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy S8 / S8+ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S8 / S8+ if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S8 / S8+ - View Software Version

Here's how to view the software version your Galaxy S8 / S8+ is running.

Samsung Galaxy S8+ Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy S8+, including current Android security patches.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy S8 / S8+ - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy S8 / S8+ or turn it on or off.

Samsung Galaxy S8 / S8+ - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - View SIM Card Number

Here's how to view SIM card number on the Galaxy S8 / S8+.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Inserting and Removing the SIM and SD Card on Your Samsung Galaxy S8 / S8+
(length: 0:49)
Video: Learn to remove the SIM and SD cards on your Samsung Galaxy S8 / S8+ with the ejector tool.
Length: 0:49

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Galaxy S8 / S8+ - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Off All Sounds

Here's how to turn off all sounds for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy S8 / S8+, view this info.

Samsung Galaxy S8 / S8+ - Vibrate Mode

Here's how to turn vibrate mode on or off for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Volume Controls

Here's how to adjust the volume if your Galaxy S8 / S8+ doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

Samsung Galaxy S8 / S8+ - View Signal Strength

Here's how to view the signal strength on your Galaxy S8 / S8+.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Samsung Galaxy S8 / S8+ - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy S8 / S8+ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S8 / S8+.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Samsung Galaxy S8 / S8+ - Capture a Screenshot

Here's how to capture a screenshot on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Up Printing

Here's how to set up printing from your Galaxy S8 / S8+.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S8 / S8+ - Manage TTY Settings

Here's how to change the TTY settings on your Samsung Galaxy S8 / S8+.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Samsung Galaxy S8 / S8+ - Add a Wi-Fi Network

Here's how to connect your Galaxy S8 / S8+ to a Wi-Fi network.

Samsung Galaxy S8 / S8+ - Auto Switch Between Wi-Fi and Mobile Data Networks

Here's how to allow your Galaxy S8 / S8+ to auto switch between Wi-Fi and mobile data.

Samsung Galaxy S8 / S8+ - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Remove Wi-Fi Connection

Here's how too remove a saved Wi-Fi network from your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S8 / S8+ on or off.

Samsung Galaxy S8 / S8+ - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy S8 / S8+.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55