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Samsung Galaxy S8+ - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S8+.

Filter all topics below.


Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your Samsung Galaxy S8 / S8+

Get to know your new Samsung Galaxy S8 / S8+ with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Samsung Galaxy S8 / S8+ - Activate / Set Up Device

Here's how to perform a quick set up and activation on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Adjust Account Sync Settings

Here's how to view sync settings on your Galaxy S8 / S8+ if you're not receiving email and app notifications.

Samsung Galaxy S8 / S8+ - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy S8 / S8+ on or off.

Samsung Galaxy S8 / S8+ User Guide (PDF)

This Samsung Galaxy S8 / S8+ User Guide can help you get the most out of your device, like Home Screen features, shortcuts, widgets, status bar icons, the notification panel, navigation tips, device setup, and advanced use.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: Backup and Transfer Options for Android to Android Phones with Smart Setup
(length: 1:55)
Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55

Video: Backup and Transfer Options for Apple to Android Phones with Smart Setup
(length: 1:29)
Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)
Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Galaxy S8 / S8+ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S8 / S8+ to an SD / memory Card.

Samsung Galaxy S8 / S8+ - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S8 / S8+ and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch Mobile App (from Android)

Here's how to transfer content from your old Android device to yourcurrent Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy S8 / S8+ - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy S8 / S8+.

Video: Using Your Old Samsung Chargers with Your New Samsung Galaxy S8 / S8+
(length: 0:30)
Video: Have no fear! You can use your old charger on your new Samsung Galaxy S8 / S8+ by using the micro USB connector.
Length: 0:30

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy S8 / S8+ - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy S8 / S8+ on or off and make it visible to other devices for pairing.

Samsung Galaxy S8+ Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy S8+ with your Bluetooth device.

Calling & Dialing

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy S8 / S8+ - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Call a Number

Here's how to call a number with your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Galaxy S8 / S8+ and your dialpad entries aren't recognized, view this info.

Samsung Galaxy S8 / S8+ - Place a Conference Call

Here's how to place a conference call on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Redial

Here's how to call the last number you dialed on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View / Delete Call History

Here's how to view or clear the call history on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8+ Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Calling a New Number

Discover how to use your Samsung Galaxy S8+ to call a new number.

Samsung Galaxy S8+ Simulator: Calling with HD Voice

Discover how to make a call in HD Voice on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Calling with Video

Learn how to make a call with video in HD Voice on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Turning on Wi-Fi Calling

Learn how to use Wi-Fi Calling on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy S8+.

Verizon Wi-Fi Calling FAQs

Learn how to make and receive calls over a Wi-Fi network if cellular service isn't available.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy S8 / S8+ - Common Camera Settings

Here's info on common camera settings (e.g., flash, HDR, etc.) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Galaxy S8 / S8+ and a computer.

Samsung Galaxy S8 / S8+ - Record and Share a Video

Here's how to record and share a video on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Share Picture from Gallery

Here's how to share a picture from the gallery on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Share Video from Gallery

Here's how to share a video the gallery on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Take and Share a Picture

Here's how to take and share a picture on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Pictures / Videos

Here's how to view pictures / videos on your Galaxy S8 / S8+.

Samsung Galaxy S8+ Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Transferring Photos to an SD Card

Learn how to free up memory on your phone by moving photos to your SD card using your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy S8+.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy S8 / S8+ - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy S8 / S8+ and a computer with the Android SDK.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Samsung Galaxy S8 / S8+ - Add a Contact

Here's how to add a contact on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Contact Display Options

Here's how to configure how you want your contacts to display on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Delete a Contact

Here's how to delete contacts on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Edit a Contact

Here's how to edit saved contacts on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / Memory Card on your Samsung Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - Import Contacts from SD / Memory Card

Here's how to import contacts from your SD / Memory Card to your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy S8 / S8+ was imported from.

Samsung Galaxy S8+ Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy S8+ without looking at it.

Samsung Galaxy S8+ Simulator: Blocking and Unblocking a Number

Discover how to block and unblock a number on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy S8+.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Samsung Galaxy S8 / S8+ - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy S8 / S8+ on or off.

Samsung Galaxy S8 / S8+ - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Data On / Off

Here's how to turn the mobile data for your S8 / S8+ on or off.

Samsung Galaxy S8 / S8+ - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Galaxy S8 / S8+ uses.

Date & Time

Samsung Galaxy S8 / S8+ - Set Date and Time

If your Galaxy S8 / S8+ shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

Samsung Galaxy S8 / S8+ - View Device ID (ESN/ IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View MAC Address

Here's how to view the Wi-Fi MAC address for your S8 / S8+.

Samsung Galaxy S8 / S8+ - View Phone Number

Here's how to view the mobile number for Samsung Galaxy S8 / S8+.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Samsung Galaxy S8 / S8+ - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen mode, Font size, Edge screen, etc.) for your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Do Not Disturb Settings

If your Galaxy S8 / S8+ isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy S8 / S8+ - Reset All Settings

If your Samsung Galaxy S8 / S8+ crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Galaxy S8 / S8+ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy S8 / S8+, view this info.

Samsung Galaxy S8 / S8+ - Turn Download Booster On / Off

Here's how to turn download booster for your Galaxy S8 / S8+ on or off.

Samsung Galaxy S8 / S8+ - Turn One-Handed Operations On / Off

Here's how to turn on Android Device Protection for your Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Screen Rotation On / Off

If the display on your Galaxy S8 / S8 edge doesn't rotate, this shows how to fix it.

Samsung Galaxy S8+ Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy S8+ to change alert sounds, turn off GPS and more.

Samsung Galaxy S8+ Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Samsung Galaxy S8+ by adjusting the screen timeout.

Samsung Galaxy S8+ Simulator: Changing Roaming Settings for a Trip

Find out how to change roaming settings on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy S8+ to Airplane mode.

Samsung Galaxy S8+ Simulator: Updating the Phone OS

Learn how to update the OS on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy S8+'s battery life for the most important functions.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Samsung Galaxy S8 / S8+ - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Add an Existing Google™ Account

Here's how to add an existing Google account to your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Compose and Send Email Message

Here's how to compose and send an email message from your Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - Create a New Google™ Account

Here's how to create a New Google account on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Delete Email Messages

Here's how to delete email messages from your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Notification Settings

If you're not getting notifications for the personal email on your Galaxy S8 / S8+, view this info.

Samsung Galaxy S8 / S8+ - Email Account Password and Server Settings

Here's how to update the personal email password/server settings for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Corporate Email Settings

Here's info on updating work email server settings for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Perform a Gmail™ Sync

Here's how to sync your Google email, contacts, calendar, etc. on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Galaxy S8 / S8+ often fixes email issues.

Samsung Galaxy S8 / S8+ - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy S8 / S8+.

Samsung Galaxy S8+ Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Sending an Email to a Group

Find out how to send an email to a group on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy S8+.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

Samsung Galaxy S8 / S8+ - Turn GPS Location On / Off

Here's how to turn GPS location on or off for your Galaxy S8 / S8+.

Google Backup & restore

Samsung Galaxy S8 / S8+ - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy S8 / S8+.

Home Screen

Samsung Galaxy S8 / S8+ - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Home Screen Settings

Here's how to change the Home screen settings for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Mode Change

If the screen on your Galaxy S8 / S8+ looks different, here's how to return it to its original setting.

Samsung Galaxy S8 / S8+ - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy S8 / S8+.

Samsung Galaxy S8+ Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy S8+ for quick access to them.

Samsung Galaxy S8+ Simulator: Adding Emergency Information to Your Lock Screen

Learn how to add emergency information on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy S8+ to help organize your apps.

Samsung Galaxy S8+ Simulator: Adding and Changing a Lock Screen Shortcut

Find out how to add shortcuts to the lock screen on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Use Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy S8+.

Hotspot

Samsung Galaxy S8 / S8+ - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your Galaxy S8 / S8+ on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy S8 / S8+ - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Change the Browser Start / Home Page

To change the browser Home page on your Samsung Galaxy S8 / S8+, see these steps.

Samsung Galaxy S8 / S8+ - Reset Network Settings

Here's how to reset settings if your Galaxy S8 / S8+ can't connect to data or send / receive messages.

Samsung Galaxy S8+ Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy S8+, so it's easy to find later.

Samsung Galaxy S8+ Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy S8+.

Language

Samsung Galaxy S8 / S8+ - Language Selection

Here's how to change the display language on your Galaxy S8 / S8+.

Samsung Galaxy S8+ Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy S8+.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Samsung Galaxy S8 / S8+ - Add Additional Fingerprints

Here's how to add additional fingerprints on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Remove Saved Fingerprints

Here's how to remove saved fingerprints on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Samsung Galaxy S8 / S8+ when the screen is locked.

Samsung Galaxy S8 / S8+ - Set Up Face Recognition

Here's how to set up facial recognition to unlock your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Up Fingerprint Recognition

Here's how to set up fingerprint lock for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Up Iris™ Recognition

View this info to set up or remove Iris recognition, which unlocks your Galaxy S8 / S8+ using a scan of your eye.

Samsung Galaxy S8 / S8+ - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Unlock Screen

To unlock the screen on your Samsung Galaxy S8 / S8+, check out this info.

Samsung Galaxy S8+ Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy S8+.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy S8 / S8+ - Check Device Storage

Here's how to check the available storage space on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Export Contacts to SD / Memory Card

Here's how to export contacts to SD / Memory Card on your Samsung Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - Format SD / Memory Card

Here's how to erase all data on the memory card of your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Import Contacts from SD / Memory Card

Here's how to import contacts from your SD / Memory Card to your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy S8 / S8+ to an SD / memory Card.

Mobile Hotspot

Samsung Galaxy S8+ Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy S8+ as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Navigating & Multitasking

Samsung Galaxy S8+ Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Using Split Screen Mode

Discover how to use split screen mode on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy S8+.

Near Field Communication (NFC)

Samsung Galaxy S8 / S8+ - Manage Contactless Payments

Here's how to set up your Galaxy S8 ? S8+ to pay for items just by touching your phone to a reader at a checkout register.

Samsung Galaxy S8 / S8+ - Transfer Data via Android Beam

To wirelessly transfer data from your Galaxy S8 / S8 plus to another NFC-capable device, view this.

Samsung Galaxy S8 / S8+ - Transfer Data via S Beam™

Here's how to transfer data via S Beam on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Android Beam On / Off

Here's how to turn Android Beam on or off using your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn NFC On / Off

Here's how to turn NFC (Near Field Communications) for your Galaxy S8 / S8+ on or off.

Operating System & Software

Samsung Galaxy S8 / S8+ - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy S8 / S8+ if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Samsung Galaxy S8 / S8+ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy S8 / S8+ if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy S8 / S8+ - Install Device Software Update

Here's how to check for or to install software updates on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Software Version

Here's how to view the software version your Galaxy S8 / S8+ is running.

Samsung Galaxy S8+ Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy S8+, including current Android security patches.

Shutdown Prevention - Nougat 7.0 and higher (Samsung)

Here's how to unlock your screen if you can't remember your password, PIN, pattern or fingerprint for your Samsung device.

Software Upgrade Assistant (Samsung) - Initial Setup

Here's how to install the Samsung Upgrade Assistant on your computer/PC or Mac.

Software Upgrade Assistant (Samsung) - Repair Assistant

Here's how to repair Samsung software via the Software Upgrade Assistant if an over the air update failed.

Software Upgrade Assistant (Samsung) - Software Update

Here's how to update the software on your Samsung device using the Software Upgrade Assistant (SUA).

SIM Card

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Samsung Galaxy S8 / S8+ - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Galaxy S8 / S8+ or turn it on or off.

Samsung Galaxy S8 / S8+ - Insert SIM Card

Here's how to insert a SIM card into your Samsung Galaxy S8 / S8+

Samsung Galaxy S8 / S8+ - View SIM Card Number

Here's how to view SIM card number on the Galaxy S8 / S8+.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Inserting and Removing the SIM and SD Card on Your Samsung Galaxy S8 / S8+
(length: 0:49)
Video: Learn to remove the SIM and SD cards on your Samsung Galaxy S8 / S8+ with the ejector tool.
Length: 0:49

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Samsung Galaxy S8+ Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your Samsung Galaxy S8+ to help protect your account.

Samsung Galaxy S8+ Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Samsung Galaxy S8+.

Sounds, Volume & Audio

Samsung Galaxy S8 / S8+ - Save a Ringtone

Here's how to save a ringtone on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Off All Sounds

Here's how to turn off all sounds for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Use Speakerphone

To utilize the speakerphone functionality on your Galaxy S8 / S8+, view this info.

Samsung Galaxy S8 / S8+ - Vibrate Mode

Here's how to turn vibrate mode on or off for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Volume Controls

Here's how to adjust the volume if your Galaxy S8 / S8+ doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

Samsung Galaxy S8+ Simulator: Accessing Easy Settings

Find out how to access settings in Easy mode on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Adding and Removing Apps from Favorites

Find out how to set up the Favorite Apps screen while in Easy mode on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy S8+.

Status Indicators/Lights

Samsung Galaxy S8 / S8+ - View Signal Strength

Here's how to view the signal strength on your Galaxy S8 / S8+.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Samsung Galaxy S8 / S8+ - Auto Receive Messages

If your Galaxy S8 / S8+ is not receiving multimedia (picture / video) messages, view this info.

Samsung Galaxy S8 / S8+ - Create and Send a Text Message

Here's how to create and send a text message on your Galaxy S8 / S8+ via the Messages app.

Samsung Galaxy S8 / S8+ - Cut, Copy and Paste Text

To Cut, Copy and Paste Text on your Samsung Galaxy S8 / S8+, view this info.

Samsung Galaxy S8 / S8+ - Delete Messages

Here's how to delete text messages from your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Up SOS Messages

Here's how to set up SOS messages for use in an emergency situation.

Samsung Galaxy S8 / S8+ - Text Message Notification Settings

Here's how to manage text (SMS) messaging notification settings on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - View Text Messages

Here's how to view text messages via the Messages app on your Galaxy S8 / S8+.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Samsung Galaxy S8 / S8+ - Capture a Screenshot

Here's how to capture a screenshot on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Set Up Printing

Here's how to set up printing from your Galaxy S8 / S8+.

Samsung Galaxy S8+ Simulator: Adding a Tracker

Find out how to add S Health trackers on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Customizing S Health

Discover how to customize S Health on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Measuring Your Blood Oxygen Level

Discover how to measure your blood oxygen level on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Setting Up Your S Health Profile

Learn to set up your S Health Profile on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Tracking Your Heart Rate

See how to add track your heart heart on your Samsung Galaxy S8+.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Samsung Galaxy S8 / S8+ - Manage TTY Settings

Here's how to change the TTY settings on your Samsung Galaxy S8 / S8+.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wallpapers/Theme

Samsung Galaxy S8+ Simulator: Changing the Theme

Learn how to change the theme on your Samsung Galaxy S8+.

Samsung Galaxy S8+ Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy S8+.

Wi-Fi & Network

Samsung Galaxy S8 / S8+ - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy S8 / S8+ with other Wi-Fi capable devices.

Samsung Galaxy S8 / S8+ - Add a Wi-Fi Network

Here's how to add a Wi-Fi Network on your Samsung Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy S8 / S8+ to auto switch between Wi-Fi and mobile data.

Samsung Galaxy S8 / S8+ - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Remove Wi-Fi Connection

Here's how too remove a saved Wi-Fi network from your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Tethered Modem Connection

Here's how to set up a tethered connection via USB or Bluetooth for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy S8 / S8+.

Samsung Galaxy S8 / S8+ - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy S8 / S8+ on or off.

Samsung Galaxy S8 / S8+ - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy S8 / S8+.

Samsung Galaxy S8+ Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy S8+ to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55