Announcement 13 - Unauthorized ESN
If you hear a "Your cellular number is either not active or is invalid. Please dial *611..." message when placing a call, view this info.
"Your cellular # is either not active or is invalid. Please dial *611 from your cellular phone or 1-800-922-0204 from a landline."
Follow the directions given in the announcement to contact Verizon to further troubleshoot your issue.