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Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Samsung Galaxy J3 V / J3 (2016) - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy J3 V / J3 (2016) if the screen freezes or call, app, audio or sync issues occur.

Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.

Music, pictures and videos can be backed up to a computer.

Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.

Open the

Settings app

An alternate reset method is available if the device can be powered on and is responsive.

Navigate:

Backup and reset

Factory data reset

RESET PHONE/RESET

If presented, enter the current passcode or draw the unlock pattern.

Tap

DELETE ALL

to confirm.

Allow several minutes for the factory data reset and reboot processes to complete.

If needed, set up your device. If troubleshooting third-party apps, don't restore app data.