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Samsung Galaxy J3 V / J3 (2016) - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy J3 V / J3 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.

For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:

Attempt to sign in with any Google account previously used on the device.

Reset the password via the https://www.google.com/accounts/recovery website.

If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.

Ensure the device is powered off.

If the device is responsive and can be powered on, the preferred reset method should be performed.

Press and hold the

Volume up button

(on the left side of the phone) and

Home buttons

While continuing to hold the

Home button

and

Volume up button

, press and hold the

Power button

(on the right side of the phone) until Samsung logo appears then release all buttons.

Select

Wipe Data/Factory Reset

Utilize the Volume up/ down buttons to highlight and the Power button to select.

Select

Yes

Allow several seconds for the factory data reset to complete.

Select

Reboot system now

Allow several minutes for the reboot process to complete.

If applicable, set up your device.