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Software Upgrade Assistant
Repair Assistant for ASUS

2026-10-05 11:36:35.434

Software Upgrade Assistant
Repair Assistant for ASUS

A failed software update can leave your phone unusable. Follow these simple steps to repair your ASUS's software using the Software Upgrade Repair Assistant.

Before you begin

The Software Upgrade Assistant (SUA) must be installed on a compatible computer.
Ensure your device is powered on and connected it to the computer using the supplied USB cable.
The repair process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process.
If the device cannot turn on, refer to the alternate method.
If the software doesn't download from your device after plugging into your computer, download from ASUS's website.

Preferred Method

  1. If necessary, from the Windows desktop, navigate:
    Start
    All Programs (Programs)
    Verizon
    Launch Utility Application
    .
    1. Click the
      Hidden Icons Arrow
       to find and click the
      Software Upgrade Assistant tray icon
       to open the utility app.
    2. On the Software repair screen, click
      Start Repair
      .
  2. From the Google Account Info Needed screen, click the
    I know my Google account info
     checkbox then click
    Next
    .
  3. From the What to do screen, follow the instructions then click
    Next
    .
    The update downloads, which could take up to 140 minutes. When the download is complete, the repair process begins automatically and can take up to 150 minutes.
  4. From the Now, It's your Turn... screen, follow the instructions and then click
    Next
    .
  5. From the Almost Done screen, click the
    Next
     button to start the data restoration process.
  6. When the restore process has completed, click
    Exit
    .

Alternate Method

  1. From the Welcome screen, click
    How to repair...
    .
  2. On the How to repair? screen, follow the instructions then click
    Start Repair
    .
  3. Click the
    I know my Google account info
     radio button, then click
    Next
     to continue.
    The repairing does not continue if you do not know your Google account info.
    If the repair image was not pre-downloaded, it is downloaded at this stage and can take up to 130 minutes. The repair process, which can take up to 150 minutes, begins immediately after the repair image download is complete.
  4. When the repair process has been completed, click
    Exit
    .