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ASUS ZenPad™ Z10 - Support Overview

Find device-specific support and online tools for your ASUS ZenPad Z10 tablet.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activating Your New Android Tablet

Learn how to activate and set up your Android tablet with Verizon Wireless.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 1:20)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Asus Zenpad™ Z10: Charging Your Phone

Learn how to charge your Asus Zenpad Z10.

Asus Zenpad™ Z10: Getting to Know Back of Your Tablet

Learn more about the back of your Asus Zenpad Z10.

Asus Zenpad™ Z10: Getting to Know Your Tablet

An interactive map of the Home screen and buttons on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Turning Your Phone On and Off

Learn how to power on and shut down your Asus Zenpad Z10.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Turn Battery Optimization On / Off - Android™ 6.x and higher (ASUS)

Battery optimization helps conserve battery power on your ASUS device and is turned on by default.

Bluetooth

Asus Zenpad™ Z10: Pairing with a Bluetooth® Device

See how to pair your Asus Zenpad Z10 with your Bluetooth device.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Video: Verizon Messages - HD Video Calling
(length: 1:46)

The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

Asus Zenpad™ Z10: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Changing the File Size of Pictures and Videos

A visual guide for how to change the picture or video file size on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Recording a Video

Learn how to record a video using your Asus Zenpad Z10.

Asus Zenpad™ Z10: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Asus Zenpad Z10.

Asus Zenpad™ Z10: Taking a Picture

Discover how to take a photo using your Asus Zenpad Z10.

Asus Zenpad™ Z10: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Taking a Selfie

An interactive guide on how to take a selfie with your Asus Zenpad Z10.

Asus Zenpad™ Z10: Using Low Light Mode

A visual guide for how to use low light mode to take pictures using your Asus Zenpad Z10.

Asus Zenpad™ Z10: Zooming In and Out

Learn how to zoom in and out when taking photos on your Asus Zenpad Z10.

Download Pictures/Videos - Backup Assistant℠ Plus - Android™ Tablet

Here's how to download pictures and videos to Backup Assistant Plus via your Android tablet.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Asus Zenpad™ Z10: Adding a Contact

Learn how to add a new contact to your Asus Zenpad Z10.

Asus Zenpad™ Z10: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Asus Zenpad Z10.

Verizon Cloud - Android Tablet - Back Up Contacts / Media

Here's how to back up your contacts and media using Verizon Cloud on your Android tablet.

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Change Verizon Data Service Plan (Prepaid) - Android™ Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android™ Tablet

Here's how to check your data on your prepaid, Android tablet.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Forgot Verizon Data Service Username / Password (Prepaid) - Android™ Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

Set Up Verizon Prepaid Data Service - Android™ Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

ASUS ZenPad Z10 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc) for your ZenPad Z10.

Asus Zenpad™ Z10: Accessing Settings

Explore how to access settings on your Asus Zenpad Z10 to change alert sounds, turn off GPS and more.

Asus Zenpad™ Z10: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Asus Zenpad Z10 by adjusting the screen timeout.

Asus Zenpad™ Z10: Changing the Ringtone

Learn how to change the ringtone on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Configuring Location Settings

Learn how to manage location settings on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Managing Data Usage

Discover how to manage data usage on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Setting the Tablet to Silent

Explore ways to mute your Asus Zenpad Z10.

Asus Zenpad™ Z10: Turning Airplane Mode On and Off

An interactive guide for setting your Asus Zenpad Z10 to Airplane mode.

Asus Zenpad™ Z10: Using Power Saver Mode

Learn how to switch to Battery Saver mode to save your Asus Zenpad Z10's battery life for the most important functions.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Asus Zenpad™ Z10: Forwarding an Email

Learn how to forward an email on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Asus Zenpad Z10.

Asus Zenpad™ Z10: Replying to an Email

Discover how to reply to an email on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Sending an Email

A step-by-step visual guide for sending an email from your Asus Zenpad Z10.

Asus Zenpad™ Z10: Sending an Email to a Group

Find out how to send an email to a group on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Setting Up Corporate Email

Learn how to access your work email on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Setting Up Personal Email

Discover how to access your existing email account on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Switching Between Email Accounts

See how to access different email accounts on your Asus Zenpad Z10.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Home Screen

Asus Zenpad™ Z10: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Asus Zenpad Z10 for quick access to them.

Asus Zenpad™ Z10: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Asus Zenpad Z10 to help organize your apps.

Asus Zenpad™ Z10: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Asus Zenpad Z10.

Asus Zenpad™ Z10: Changing the Default Home Screen

Learn how to change the default Home screen of your Asus Zenpad Z10.

Asus Zenpad™ Z10: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Asus Zenpad Z10.

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Asus Zenpad™ Z10: Bookmarking a Website

Learn how to bookmark a website on your Asus Zenpad Z10, so it's easy to find later.

Asus Zenpad™ Z10: Navigating to a Website

Discover how to find a website using your Asus Zenpad Z10.

Asus Zenpad™ Z10: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Asus Zenpad Z10.

Asus Zenpad™ Z10: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Asus Zenpad Z10.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Asus Zenpad™ Z10: Changing the Language

Discover how to change the language settings on your Asus Zenpad Z10.

Lock, Unlock, Password & Security

Asus Zenpad™ Z10: Setting Screen Security

A visual guide for setting screen security on your Asus Zenpad Z10 to help protect your private information.

Asus Zenpad™ Z10: Unlocking the Screen

See how to unlock the screen on your Asus Zenpad Z10.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

Asus Zenpad™ Z10: Setting Up Mobile Hotspot

An interactive guide for setting up your Asus Zenpad Z10 as a Mobile Hotspot, so you can share your data connection with other devices.

Navigating & Multitasking

Asus Zenpad™ Z10: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Asus Zenpad Z10.

Operating System & Software

ASUS ZenPad Z10 Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

SIM Card

Asus Zenpad™ Z10: Inserting and Removing a Nano SIM Card

Find out how to insert and remove a nano SIM card from your Asus Zenpad Z10.

Asus Zenpad™ Z10: Inserting and Removing a microSD Card

Discover how to put and remove a microSD card into your Asus Zenpad Z10 to add memory for photos, videos, music, documents and more.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Asus Zenpad™ Z10: Adding a Facebook® Account

Discover how to access your Facebook account on your Asus Zenpad Z10.

Asus Zenpad™ Z10: Logging Out of Facebook®

Learn how to log out of Facebook on your Asus Zenpad Z10 to help protect your account.

Asus Zenpad™ Z10: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your Asus Zenpad Z10.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Resolve Volume Issues

Here's some tips for fixing volume issues.

Text & Multimedia Messaging

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)

Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)

Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)

With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Asus Zenpad™ Z10: Finding More Help

Discover how to find videos and tutorials to learn more about using your Asus Zenpad Z10.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

Asus Zenpad™ Z10: Changing the Wallpaper

Learn how to change the background of the Home screen on your Asus Zenpad Z10.

Wi-Fi & Network

Asus Zenpad™ Z10: Connecting to a Wi-Fi Network

Learn how to use your Asus Zenpad Z10 to connect to a Wi-Fi network, so you can access the internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55