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Apple Devices
Resolve Windows Device Manager Conflicts

Fix driver conflicts in Windows® Device Manager to ensure your Apple® device charges, syncs, and transfers files smoothly with your PC.

Steps

From your Windows device, right-click

Start

Device Manager

The following devices are normally installed:

Depending upon the selected USB connection (e.g., Media device, Camera, USB debugging), some of the devices may not appear.

Portable Devices
: Apple® iPhone® or Apple® iPad®

Universal Serial Bus controllers
: Apple Mobile Device USB Driver

If a red X, yellow ! or yellow ? displays to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled

Driver conflicts may also be indicated by a device entry labeled Other Devices or Unknown.

Verify the latest iTunes version is installed on the computer.

Make sure that your iOS device is turned on.

If prompted with a Trust this Computer alert, tap

Trust

Restart the computer and the iOS device.

If the conflict still exists navigate to this Apple Support article then follow the step-by-step instructions.