No longer supported Samsung devices

The information you're looking for is no longer available because Verizon no longer supports your device.

Please consider upgrading to a newer device by logging in to My Verizon. You can also visit the Samsung support site for help.

These devices are no longer supported:

• 4G LTE Network Extender
• 4G LTE Network Extender 2
• 4G LTE Network Extender for Enterprise 2
• Samsung 3G Network Extender
• Samsung Alias™
• Samsung Alias™ 2
• Samsung ATIV Odyssey™
• Samsung ATIV SE™
• Samsung Brightside™
• Samsung Continuum™
• Samsung Convoy™
• Samsung Convoy™ 2
• Samsung Convoy™ 3
• Samsung Convoy® 4
• DROID CHARGE by SAMSUNG
• Samsung Fascinate™
• Samsung FlipShot®
• Samsung Galaxy A11
• Samsung Galaxy Book
• Samsung Galaxy Book2
• Samsung Galaxy Camera®
• Samsung Galaxy Core Prime™
• Samsung Galaxy Gear
• Samsung Galaxy Gear Fit
• Samsung Galaxy Gear Live
• Samsung Galaxy Gear S2
• Samsung Galaxy Gear S2 classic
• Samsung Gear VR
• Samsung Galaxy™ Legend™
• Samsung Galaxy Nexus
• Samsung Galaxy Note 10.1
• Samsung Galaxy Note 10.1 2014 Edition
• Samsung Galaxy Note® II
• Samsung Galaxy Note® 3
• Samsung Galaxy Note® 4
• Samsung Galaxy Note5
• Samsung Galaxy Note® Edge
• Samsung Galaxy Note® Pro
• Samsung Galaxy S® III
• Samsung Galaxy S® III mini
• Samsung Galaxy S® 4
• Samsung Galaxy S® 4 mini
• Samsung Galaxy S® 5
• Samsung Galaxy S6 edge+
• Samsung Galaxy Stellar™
• Samsung Galaxy Stratosphere™
• Samsung Galaxy Stratosphere™ II
• Samsung Galaxy Tab® (SCH-i800)
• Samsung Galaxy Tab® (7.7)
• Samsung Galaxy Tab® (10.1)
• Samsung Galaxy Tab® 2 (7.0)
• Samsung Galaxy Tab® 2 (10.1)
• Samsung Galaxy Tab® 4 (8.0)
• Samsung Galaxy Tab® 4 (10.1)
• Samsung Galaxy Tab® E
• Samsung Galaxy Tab® E (8.0)
• Samsung Galaxy Tab® S 10.5
• Samsung Galaxy Tab® S2
• Samsung Galaxy Tab® S2 (2015)
• Samsung Galaxy Tab S3
• Samsung Galaxy Tab® S4
• Samsung Galaxy Tab® S6
• Samsung Galaxy View
• Samsung Gear S®
• Samsung Gem®
• Samsung Gleam®
• Samsung Glyde™
• Samsung Gusto®
• Samsung Gusto® 2
• Samsung Gusto® 3
• Samsung Haven™
• Samsung Illusion™
• Samsung Intensity®
• Samsung Intensity® II
• Samsung Intensity™ III
• Samsung Galaxy J1™
• Samsung Galaxy J3™ Eclipse
• Samsung Galaxy J3™ Mission
• Samsung Galaxy J3 V (3rd Gen.)
• Samsung Galaxy J7™
• Samsung Galaxy J7™ V
• Samsung Galaxy J7™ 2^nd Gen
• Samsung Galaxy J7™ V 2^nd Gen
• Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
• Samsung Juke
• Samsung Knack™
• Samsung N150 Netbook
• Samsung Omnia®
• Samsung Omnia® II
• Samsung Reality™
• Samsung Renown™
• Samsung Rogue™
• Samsung Saga™
• Samsung SCH-a310
• Samsung SCH-a530
• Samsung SCH-a610
• Samsung SCH-a630
• Samsung SCH-a650
• Samsung SCH-a670
• Samsung SCH-a790
• Samsung SCH-a795
• Samsung SCH-a850
• Samsung SCH-a870
• Samsung SCH-a890
• Samsung SCH-a930
• Samsung SCH-a950
• Samsung SCH-a970
• Samsung SCH-a990
• Samsung SCH-i600
• Samsung SCH-i700
• Samsung SCH-i730
• Samsung SCH-i760
• Samsung SCH-i830
• Samsung SCH-n330
• Samsung SCH-u340
• Samsung SCH-u370
• Samsung SCH-u410
• Samsung SCH-u430
• Samsung SCH-u540
• Samsung SCH-u550
• Samsung SCH-u620
• Samsung Smooth™
• Samsung Sway™
• Samsung Trance™

Verizon continues to offer support for other Samsung devices. Search for your device and then begin troubleshooting or read help articles.