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Session Status

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Samsung Galaxy Note9 - Restart in Safe Mode

Restarting your Galaxy Note9 in Safe Mode puts it into a diagnostic state that only runs system apps so you can determine if a third-party app is causing freezing or slowness.

Press and hold the

Power button

on the right edge of the phone until the 'Power off' prompt appears on the screen then release.

An alternate method is available if the device is unresponsive or won't power on.

Touch and hold

Power off

until the 'Safe mode' prompt appears then release.

To confirm, tap

Safe mode

This process may take up to 45 seconds to complete.

Upon reboot, 'Safe mode' appears in the lower-left of the unlock / Home screen.

With Safe Mode enabled, ensure Airplane Mode is turned off then test device and app functionality.