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Samsung Galaxy Note9 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy Note9.
Troubleshoot Galaxy Note9
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Samsung Galaxy Note9 - Activate / Set Up Device

Here's how to quickly set up your Galaxy Note9.

Samsung Galaxy Note9 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your Galaxy Note9.

Samsung Galaxy Note9 - Adjust Account Sync Settings

If you're not receiving email and app notifications, here's how to view sync settings on your Galaxy Note9.

Samsung Galaxy Note9 - Create a New Google Account

Here's how to create a new Google (Gmail) account for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Galaxy Note9 on or off.

Samsung Galaxy Note9 User Guide (PDF)

This User Guide can help you get the most out of your device.

Set up Verizon Prepaid Service - Androidâ„¢

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Top 10 Things to Do with Your New Samsung Galaxy Note9

Learn how to set up your new Samsung Galaxy Note9 with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: Backup and Transfer Options for Android to Android Phones with Smart Setup
(length: 1:55)
Watch this video to see how to move your content, pictures, contacts and more from your old Android to your new Android phone. See how easy it is with the different options available to transfer your content when activating a new Android.
Length: 1:55

Video: Backup and Transfer Options for Apple to Android Phones with Smart Setup
(length: 1:29)
Watch this video to see how to move your content, pictures, contacts and more from your old iPhone to your new Android. Learn about the different options available to transfer your content when activating a new Android phone.
Length: 1:29

Video: What to Expect When Setting Up Your New Phone with Smart Setup
(length: 1:48)
Smart Setup makes it simple to setup your new phone. You can activate your new phone, backup and transfer content, and even trade-in your old phone.
Length: 1:48

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Alerts & Reminders

Samsung Galaxy Note9 - Manage Alerts / Notifications

Here's how to change notification sounds for incoming calls or messages on your Galaxy Note9.

Back Up & Transfer Content

Samsung Galaxy Note9 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy Note9 to an SD / memory card.

Samsung Galaxy Note9 - Move Music Files from Device

Here's how to transfer music files from your Galaxy Note9 to a computer.

Samsung Galaxy Note9 - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy Note9.

Samsung Galaxy Note9 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy Note9 to a computer.

Samsung Galaxy Note9 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy Note9.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Samsung Smart Switchâ„¢ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switchâ„¢ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Samsung Galaxy Note9 - Smart Switch from an Android Device
(length: 1:00)
Watch this video to learn how to transfer content to your Note9 from an android device using Smart Switch.
Length: 1:00

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Samsung Galaxy Device

Here are guidelines for cleaning / sanitizing / disinfecting theglass, ceramic and metal surfaces of your Galaxy smartphone /tablet / watch.

Samsung Galaxy Note9 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Getting to Know the Back of Your Phone

An interactive map of the back of your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Turning Your Phone On and Off

Learn how to power on and shut down your Samsung Galaxy Note9.

Battery & Power

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Samsung Galaxy Note9 - Extend Battery Life

Here's how to help extend the battery life for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Power Saver On / Off

Here's how to turn 'Power mode' on or off to help manage battery performance for your Galaxy Note9.

Samsung Galaxy Note9 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - View Battery Status

Here's how to view charging status, remaining battery and what uses the most battery on your Galaxy Note9.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Samsung Galaxy Note9 - Send Contact via Bluetooth

Here's how to send a contact on your Galaxy Note9 via Bluetooth.

Samsung Galaxy Note9 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Galaxy Note9 on or off and make it visible to other devices for pairing.

Samsung Galaxy Note9 Simulator: Pairing with a Bluetooth® Device

See how to pair your Samsung Galaxy Note9 with your Bluetooth device.

Calling & Dialing

How to Block / Unblock Numbers Samsung Galaxy Note9

Here's how to send unwanted calls directly to Voicemail for your Galaxy Note9.

Move Pictures / Videos to Device - Androidâ„¢ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Samsung Galaxy Note9 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Galaxy Note9.

Samsung Galaxy Note9 - Call a Number

Here's how to place a call from your Galaxy Note9.

Samsung Galaxy Note9 - Manage DTMF Tones

If you're calling into an automated system from your Galaxy Note9 and your dialpad entries aren't recognized, view this info.

Samsung Galaxy Note9 - Place a Conference Call

Here's how to place a conference call from your Galaxy Note9.

Samsung Galaxy Note9 - Redial

Here's how to manually redial a number previously called from your Galaxy Note9.

Samsung Galaxy Note9 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Activating Wi-Fi Calling

An interactive guide on how to activate wifi calling using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Calling a Contact

An interactive guide on how to call a contact using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Calling a New Number

Discover how to use your Samsung Galaxy Note9 to call a new number.

Samsung Galaxy Note9 Simulator: Calling with HD Voice

Discover how to turn on HD Voice on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Calling with Video

Learn how to turn on HD Voice on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the internet, on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Turning HD Voice On and Off

Discover how to turn on HD Voice on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Handsfree Calling

Discover how to use your voice to place a call with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Speakerphone

Learn how to use the speakerphone on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your Samsung Galaxy Note9.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Samsung Galaxy Note9 - Common Camera Settings

Here's info on common camera settings (e.g., flash, zoom, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your Galaxy Note9 to a computer.

Samsung Galaxy Note9 - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your Galaxy Note9.

Samsung Galaxy Note9 - Record and Share a Video

Here's how to record and send a video using your Galaxy Note9.

Samsung Galaxy Note9 - Share Picture from Gallery

Here's how to share a saved picture from your Galaxy Note9.

Samsung Galaxy Note9 - Share Video from Gallery

Here's how to share a saved video from your Galaxy Note9.

Samsung Galaxy Note9 - Take and Share a Picture

Here's how to take and share a picture from your Galaxy Note9.

Samsung Galaxy Note9 - View Pictures / Videos

Here's how to view pictures and/or videos on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Accessing the Camera from the Lock Screen

See how to quickly access the Camera app on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the File Size of Pictures and Videos

Find out how to change the picture or video file size on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Recording a Video

Learn how to record a video using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Taking a Picture

Discover how to take a photo using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Taking a Picture While Recording a Video

Learn how to take a piicture while recording a video on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Transferring Photos to an SD Card

A visual guide for transferring photos to an SD card using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your Samsung Galaxy Note9.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Samsung Galaxy Note9 - USB Debugging Mode

Here's how to facilitate a connection between your Galaxy Note9 and a computer with the Android SDK.

Contacts

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Samsung Galaxy Note9 - Add a Contact

Here's how to add a contact to your Galaxy Note9.

Samsung Galaxy Note9 - Contact Display Options

Here's how to configure how your contacts display on your Galaxy Note9.

Samsung Galaxy Note9 - Delete a Contact

Here's how to delete a contact from your Galaxy Note9.

Samsung Galaxy Note9 - Edit a Contact

Here's how to edit a contact on your Galaxy Note9.

Samsung Galaxy Note9 - Export Contacts to SD / Memory Card

Here's how to export your contacts to an SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Link / Unlink Contacts

Here's what to do if you have duplicate or missing contacts or you'd like to link or unlink them.

Samsung Galaxy Note9 - Send Contact via Bluetooth

Here's how to send a contact on your Galaxy Note9 via Bluetooth.

Samsung Galaxy Note9 - View Contact Sync Source

Here's how to view where a phonebook contact on your Galaxy Note9 was imported from.

Samsung Galaxy Note9 Simulator: Adding a Contact

Learn how to add a new contact to your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding and Removing Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's messaging your Samsung Galaxy Note9 without looking at it.

Samsung Galaxy Note9 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your Samsung Galaxy Note9.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Samsung Galaxy Note9 - Allow / Deny Data Roaming

Here's how to turn data roaming for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Galaxy Note9.

Samsung Galaxy Note9 - Turn Data On / Off

Here's how to turn mobile data for your Galaxy Note9 on or off.

Date & Time

Samsung Galaxy Note9 - Set Date and Time

If your Galaxy Note9 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

How to View Device ID (ESN / IMEI / MEID) - Samsung Galaxy Note9

Here's how to view the device ID (IMEI) for your Galaxy Note9.

Samsung Galaxy Note9 - View MAC Address

Here's how to view the Wi-Fi MAC address on your Galaxy Note9.

Samsung Galaxy Note9 - View Phone Number

Here's how to view the phone number for your Galaxy Note9.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

How to Turn Screen Rotation On / Off - Samsung Galaxy Note9

Here's how to check settings if the display on your Galaxy Note9 doesn't rotate or flip.

How to View Device Screen on TV - Samsung Galaxy Note9

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your Galaxy Note9.

Samsung Galaxy Note9 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., screen mode, screen timeout, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - Manage Do Not Disturb Settings

If your Galaxy Note9 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

Samsung Galaxy Note9 - Reset All Settings

If your Galaxy Note9 crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

Samsung Galaxy Note9 - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Galaxy Note9, view this info.

Samsung Galaxy Note9 - Turn Download Booster On / Off

Here's how to turn 'Download booster' for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Accessing Settings

Explore how to access settings on your Samsung Galaxy Note9 to change alert sounds, turn off GPS and more.

Samsung Galaxy Note9 Simulator: Adding Emergency Information to Your Lock Screen

Explore how to add emergency information on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding an Account

Discover how to add an account on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adjusting the Screen Timeout and Brightness

A visual guide for saving battery life on your Samsung Galaxy Note9 by adjusting the screen timeout.

Samsung Galaxy Note9 Simulator: Changing Roaming Settings for a Trip

Learn how to change data roaming on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the Ringtone

Learn how to change the ringtone on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Configuring Location Settings

Learn how to manage location settings on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Managing Data Usage

Discover how to manage data usage on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Reducing Data Usage by Turning On Data Saver

Learn how to reduce data usage with data saver on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Removing an Account

Discover how to remove an account on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting the Phone to Silent

Explore ways to mute your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your Samsung Galaxy Note9 to Airplane mode.

Samsung Galaxy Note9 Simulator: Using Power Saving Mode

Learn how to switch to Battery Saver mode to save your Samsung Galaxy Note9's battery life for the most important functions.

Email/Gmail

Gmailâ„¢ for Androidâ„¢ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Samsung Galaxy Note9 - Add a Personal Email Account

Here's how to add a personal email account to your Galaxy Note9.

Samsung Galaxy Note9 - Compose and Send Email Message

Here's how to create and send an email message from your Galaxy Note9.

Samsung Galaxy Note9 - Delete Email Messages

Here's how to delete email messages from your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Data Usage Settings

Here's how to modify data usage options for a personal email account on your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Password and Server Settings

Here's how to update personal email password and server settings for your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your Galaxy Note9.

Samsung Galaxy Note9 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your Galaxy Note9.

Samsung Galaxy Note9 - Manage Corporate Email Settings

Here's how to update work email settings for your Galaxy Note9.

Samsung Galaxy Note9 - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Galaxy Note9.

Samsung Galaxy Note9 - Remove Corporate Email Account (Exchange ActiveSync)

Here's how to remove a corporate / work email account from your Galaxy Note9.

Samsung Galaxy Note9 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Galaxy Note9.

Samsung Galaxy Note9 - Remove a Personal Email Account

Here's how to remove a personal email account from your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Corporate Email (Exchange ActiveSync®)

Here's how to add a work email account to your Galaxy Note9.

Samsung Galaxy Note9 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Forwarding an Email

Learn how to forward an email on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Including an Email Attachment

Learn how to attach a file, like a document or photo, to an email with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Replying to an Email

Discover how to reply to an email on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Sending an Email to a Group

Learn how to send a group email on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Up Corporate Email

Learn how to access your work email on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Up Personal Email

See how to access your existing email account on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Switching Between Email Accounts

See how to access different email accounts on your Samsung Galaxy Note9.

GPS & Location Based Services

Samsung Galaxy Note9 - Turn GPS Location On / Off

Here's how to turn GPS location for your Galaxy Note9 on or off.

Gestures & Motions

Samsung Galaxy Note9 - Motions and Gestures

Here's how to manage motion-activated services for your Galaxy Note9.

Google Backup & restore

Samsung Galaxy Note9 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Galaxy Note9.

Home Screen

Samsung Galaxy Note9 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Galaxy Note9.

Samsung Galaxy Note9 - Home Screen Settings

Here's how to change the default Home screen settings on your Galaxy Note9.

Samsung Galaxy Note9 - Mode Change

Here's how to change the Home screen layout on your Galaxy Note9 if it looks different.

Samsung Galaxy Note9 - Rename Home Screen Folder

Here's how to rename a Home screen folder on your Galaxy Note9.

Samsung Galaxy Note9 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding Apps and Widgets to the Home Screen

An interactive guide on how to place apps and widgets on the Home screen of your Samsung Galaxy Note9 for quick access to them.

Samsung Galaxy Note9 Simulator: Adding Folders to the Home Screen

Find out how to add folders to the Home screen on your Samsung Galaxy Note9 to help organize your apps.

Samsung Galaxy Note9 Simulator: Adding and Changing a Lock Screen Shortcut

Discover to add shortcuts to the lock screen on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding and Deleting a Home Screen

See how to add and delete Home screens on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize apps and widgets on the Home screen of your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing an Icon's Appearance

Find out how to customize an icon's appearance on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the Default Home Screen

A visual guide for changing the default Home screen on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Removing Apps and Widgets from the Home Screen

See how to remove apps and widgets from the Home screen of your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Shortcuts to Unlock the Screen

Learn to use shortcuts to unlock the screen on your Samsung Galaxy Note9.

Hotspot

Samsung Galaxy Note9 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your Galaxy Note9.

Samsung Galaxy Note9 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Galaxy Note9.

Samsung Galaxy Note9 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your Galaxy Note9.

Samsung Galaxy Note9 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Galaxy Note9 on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Samsung Galaxy Note9 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Bookmarking a Website

Learn how to bookmark a website on your Samsung Galaxy Note9, so it's easy to find later.

Samsung Galaxy Note9 Simulator: Navigating to a Website

Discover how to find a website using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Searching the Web Using Your Voice

Explore how to search the web using your voice with your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Samsung Galaxy Note9.

Language

Samsung Galaxy Note9 - Language Selection

Here's how to change the language used on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the Language

Discover how to change the language settings on your Samsung Galaxy Note9.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

How to Set Lock Screen Notifications - Samsung Galaxy Note9

Here's how to manage how notifications appear on your Galaxy Note9 when the screen is locked.

How to Turn Off Screen Lock - Samsung Galaxy Note9

Here's how to disable the screen lock setting (e.g., PIN, password, etc.) on your Galaxy Note9.

Samsung Galaxy Note9 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Galaxy Note9.

Samsung Galaxy Note9 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Galaxy Note9.

Samsung Galaxy Note9 - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Iris Recognition

View this info to set up or remove Iris recognition, which unlocks your Galaxy Note9 using a scan of your eye.

Samsung Galaxy Note9 - Set Up Screen Lock

Here's how to set up a screen lock option (e.g., password, pattern, etc.) for your Galaxy Note9.

Samsung Galaxy Note9 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Galaxy Note9.

Samsung Galaxy Note9 - Unlock Screen

Here's how to unlock the screen on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Charging Your Device

See how to charge your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Screen Security

A visual guide for setting screen security on your Samsung Galaxy Note9 to help protect your private information.

Samsung Galaxy Note9 Simulator: Unlocking the Screen

See how to unlock the screen on your Samsung Galaxy Note9.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Samsung Galaxy Note9 - Check Device Storage

Here's how to check available space if your Galaxy Note9 runs slow / crashes, apps freeze or you can't save media.

Samsung Galaxy Note9 - Export Contacts to SD / Memory Card

Here's how to export your contacts to an SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card in your Galaxy Note9.

Samsung Galaxy Note9 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / Memory card for your GalaxyNote9.

Samsung Galaxy Note9 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Galaxy Note9 to an SD / memory card.

Samsung Galaxy Note9 - Use a USB Connector

Here's how to connect other types of USB cables or devices to your Galaxy Note9.

Video: Samsung Galaxy Note9 - Inserting an SD Card
(length: 0:34)
Learn how to insert an SD card into your Galaxy Note9 to get extra memory on your phone for music, apps or pictures.
Length: 0:34

Mobile Hotspot

Samsung Galaxy Note9 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your Samsung Galaxy Note9 as a Mobile Hotspot, so you can share your data connection with other devices.

Samsung Galaxy Note9 Simulator: Using Near Field Communication and Android Beamâ„¢

An interactive guide for using Android Beam to share files with your Samsung Galaxy Note9

Music

Move Music to Device - Androidâ„¢ Smartphone

To transfer music files from a computer to an Android smartphone.

Samsung Galaxy Note9 - Move Music Files from Device

Here's how to transfer music files from your Galaxy Note9 to a computer.

Samsung Galaxy Note9 - Move Music Files to Device

Here's how to transfer music files from a computer to your Galaxy Note9.

Navigating & Multitasking

Samsung Galaxy Note9 - Use Multi Window

Here's how to use two apps simultaneously on your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Multi Windowâ„¢

See how to easily switch between and close apps that are running on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Picture-in-Picture

Learn how to use picture in picture on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using the Notification Panel

Find out how to access and clear the Notification Panel on your Samsung Galaxy Note9.

Near Field Communication (NFC)

How to Turn NFC On / Off - Samsung Galaxy Note9

Here's how to turn NFC on or off so compatible apps can transfer files from your Galaxy Note9.

Samsung Galaxy Note9 - Tap & Pay

Here's how to use the 'Tap & pay' service with your Galaxy Note9.

Samsung Galaxy Note9 - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your Galaxy Note9 to another NFC-capable device.

Samsung Galaxy Note9 - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your Galaxy Note9 to other NFC-capable devices.

Operating System & Software

How to Install Device Software Update - Samsung Galaxy Note9

Here's how to check for and install software updates on your Galaxy Note9.

How to Perform a Factory Data Reset (Powered Off) - Samsung Galaxy Note9

Here's how to factory / hard reset your Galaxy Note9 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

How to View Software Version - Samsung Galaxy Note9

Here's how to view the software version your Galaxy Note9 is running.

Samsung Galaxy Note9 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy Note9 if the screen freezes or call, app, audio or sync issues occur.

Samsung Galaxy Note9 Software Update

Get instructions on downloading the latest software update for performance improvements to your Galaxy Note9, including current Android security patches.

S Pen

Samsung Galaxy Note9 - Configure S Pen Settings

Here's how to configure S Pen settings (e.g., Pointer, Sound, Vibration, etc.) on your Galaxy Note9.

Video: Samsung Galaxy Note9 - Pairing the S Pen
(length: 0:38)
Watch this video to get instructions on how to pair an S Pen to your Note9.
Length: 0:38

SIM Card

Insert / Remove SIM Card - Samsung Galaxy Note9

Here's how to properly insert or remove a SIM card for your Galaxy Note9.

Samsung Galaxy Note9 - Modify SIM PIN

Here's how to change the SIM card lock code on your Galaxy Note9.

Samsung Galaxy Note9 - Turn SIM PIN On / Off

Here's how to turn the SIM PIN lock code for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - View SIM Card Number

Here's how to view the SIM card number associated with your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Inserting and Removing a microSD Card

Find out how to insert and remove a microSD card from your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Inserting and Removing the Nano SIM Card

Find out how to insert and remove a nano SIM card from your Samsung Galaxy Note9.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Sounds, Volume & Audio

How to Record and Play File - Voice Recorder - Samsung Galaxy Note9

Here's how to record and play a sound file on your Galaxy Note9.

Samsung Galaxy Note9 - Save a Ringtone

Here's how to save an audio file as a ringtone on your Galaxy Note9.

Samsung Galaxy Note9 - Set Ringtones

Here's how to select or change ringtones on your Galaxy Note9.

Samsung Galaxy Note9 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your Galaxy Note9.

Samsung Galaxy Note9 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your Galaxy Note9.

Samsung Galaxy Note9 - Vibrate Mode

Here's how to turn vibrate mode for your Galaxy Note9 on or off.

Samsung Galaxy Note9 - Volume Controls

Here's how to adjust the volume if your Galaxy Note9 doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

Samsung Galaxy Note9 Simulator: Accessing and Clearing the Notification Panel

Discover how to access and clear the Notification Panel while in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding and Removing Apps from Favorites

Learn how to set up the Favorite Apps in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding and Removing Contacts from Favorites

Learn how to set up the Favorite Contacts screen in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Making a Phone Call

Discover how to make a phone call in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Searching from the Home Screen

Discover how to search from the home screen while in Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Switching to Easy Mode

See how to switch to Easy mode for simplified Home screens on your Samsung Galaxy Note9.

Status Indicators/Lights

Samsung Galaxy Note9 - View Signal Strength

Here's how to view signal strength on your Galaxy Note9.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

How to Manage Text Message Notification Settings - Samsung Galaxy Note9

Here's how to turn text message notifications for your Galaxy Note9 on or off via the Messages app.

Samsung Galaxy Note9 - Auto Receive Messages

Here's how to check settings on your Galaxy Note9 if you're not receiving your picture / video messages.

Samsung Galaxy Note9 - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your Galaxy Note9.

Samsung Galaxy Note9 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Galaxy Note9.

Samsung Galaxy Note9 - Delete Messages

Here's how to delete text messages on your Galaxy Note9.

Samsung Galaxy Note9 - Set Default Messaging App

Here's how to set the default text messaging app on your Galaxy Note9.

Samsung Galaxy Note9 - Set Up SOS Messages

Here's how to set up SOS messages on your Galaxy Note9 for use in an emergency situation.

Samsung Galaxy Note9 - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Galaxy Note9 via the Messages app.

Samsung Galaxy Note9 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Galaxy Note9.

Samsung Galaxy Note9 - View Text Messages

Here's how to view text messages via the Messages app on your Galaxy Note9.

Tips, Tricks & Shortcuts

Samsung Galaxy Note9 - Capture a Screenshot

Here's how to capture a screenshot on your Galaxy Note9.

Samsung Galaxy Note9 - Set Up Printing

Here's how to set up and add a printer to your Galaxy Note9.

Samsung Galaxy Note9 Simulator: Accessing Air Command

Learn how to use your S Pen to access Air Command on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding Trackers, Goals and Exercise Programs

Learn how to use add trackers, goals, and exercise programs on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Adding a Shortcut from Air Command

Learn how to use your S Pen to access Air Command to add a shortcut on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Customizing Samsung Health

Learn how to customize Samsung Health on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Finding More Help

Discover how to find videos and tutorials to learn more about using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Finding You Smart Switch Device PIN

Learn how to find your Smart Switch PIN on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Measuring Your Blood Oxygen Level

Learn how to track your blood oxygen on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Planning Your Day

Learn how to plan your day using your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Removing a Shortcut from Air Command

Learn how to use your S Pen to remove an Air Command shortcut on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Searching Your Photos

Discover how to search your photos on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Searching Your Screen

Learn how to search your screen on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Up Bixby

Learn how to set up Bixby on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Up Google Assistantâ„¢

Learn how to set up Google Assistant on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Setting Up Your Samsung Health Profile

Learn how to set up Samsung Health Profile on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Taking Notes with the Screen Off

Learn how to use your S Pen to take notes with the screen off on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Tracking Your Heart Rate

Learn how to track your heart rate on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Transferring Content from Your Old Device Using External Storage

Learn how to transfer content from your old device to your Samsung Galaxy Note9 from external storage.

Samsung Galaxy Note9 Simulator: Transferring Content from Your Old Device with a USB Connection

Learn how to transfer content from your old device to your Samsung Galaxy Note9 with a USB connection.

Samsung Galaxy Note9 Simulator: Transferring Content from Your Old Device with a Wireless Connection

Learn how to transfer content from your old device to your Samsung Galaxy Note9 with a wireless connection.

Samsung Galaxy Note9 Simulator: Using Bixby Reminder

Learn how to use Bixby Reminder on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Bixby Vision

Learn how to use Bixby Vision on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Bixby Voice

Learn how to use Bixby Voice on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Direct Pen Input

Learn how to use your S Pen to use direct pen in put on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Hello Bixby

Learn how to use Hello Bixby on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using S Pen Remove and App Actions

Learn how to use your S Pen app actions on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Screen Write

Learn how to use your S Pen to use Screen Write on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Smart Select

Learn how to use your S Pen to use Smart Select on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Voice Actions

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Using Your Feed

Learn how to use the Google Feed on your Samsung Galaxy Note9.

Samsung Galaxy S9 Simulator: Adding Trackers, Goals and Exercise Programs

Learn how to use add trackers, goals, and exercise programs on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Customizing Samsung Health

Learn how to customize Samsung Health on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Finding You Smart Switch Device PIN

Learn how to find your Smart Switch PIN on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Measuring Your Blood Oxygen Level

Learn how to measure your blood oxygen level on your Samsung Galaxy S9.

Samsung Galaxy S9 Simulator: Transferring Content from Your Old Device Using External Storage

Learn how to transfer content from your old device to your Samsung Galaxy S9 from external storage.

Samsung Galaxy S9 Simulator: Transferring Content from Your Old Device with a USB Connection

Learn how to transfer content from your old device to your Samsung Galaxy S9 with a USB connection.

Samsung Galaxy S9 Simulator: Transferring Content from Your Old Device with a Wireless Connection

Learn how to transfer content from your old device to your Samsung Galaxy S9 with a wireless connection.

Visual & Hearing Accessibility

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

How to Manage RTT Settings - Samsung Galaxy Note9

Here's how to use the real-time text (RTT) feature on your Galaxy Note9.

Samsung Galaxy Note9 - Turn One-Handed Operations On / Off

Here's how to turn one-handed operations for your Galaxy Note9 on or off.

Turn Assisted Dialing On / Off - Samsung Smartphones

Here's how to check if you're getting an error message when placing calls.

Wallpapers/Theme

Samsung Galaxy Note9 Simulator: Changing the Theme

Learn how to change the theme on your Samsung Galaxy Note9.

Samsung Galaxy Note9 Simulator: Changing the Wallpaper

Learn how to change the background of the Home screen on your Samsung Galaxy Note9.

Wi-Fi & Network

How to Access Wi-Fi Direct - Samsung Galaxy Note9

Here's how to use Wi-Fi Direct so you can easily connect your Galaxy Note9 with other Wi-Fi capable devices.

How to Reset Network Settings - Samsung Galaxy Note9

Here's how to reset settings if your Galaxy Note9 can't connect to data or send / receive messages.

Samsung Galaxy Note9 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Galaxy Note9.

Samsung Galaxy Note9 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your Galaxy Note9.

Samsung Galaxy Note9 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your Galaxy Note9 to auto-switch between Wi-Fi and mobile data.

Samsung Galaxy Note9 - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network if the one you want doesn't display on your Galaxy Note9.

Samsung Galaxy Note9 - Network Mode Settings

Here's how to configure network mode settings for your Galaxy Note9.

Samsung Galaxy Note9 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Galaxy Note9.

Samsung Galaxy Note9 - Tethered Modem Connection

Here's how to use your Galaxy Note9 as a modem to connect to the internet via USB or Bluetooth.

Samsung Galaxy Note9 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your Galaxy Note9.

Samsung Galaxy Note9 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Galaxy Note9 on or off.

Samsung Galaxy Note9 Simulator: Connecting to a Wi-Fi Network

Learn how to use your Samsung Galaxy Note9 to connect to a Wi-Fi network, so you can access the internet without using data.