Apple iPhone XR - Activate / Set Up Device
Here's how to complete the initial setup of your iPhone XR.
If the device has been set up with an incorrect Apple ID erase all content and settings.
If troubleshooting, don't restore the device until all testing has been completed.
- Using your previous iPhone:If you don't have a previous iPhone, proceed to step 2.
- Ensure the Find My app is disabled then power it off.
- If temporary iCloud storage is needed, refer to this Apple Support Page (iOS 15 or newer is required).
- Press thePower button(top-right edge) to power the iPhone on.If this is an upgrade or your phone was not activated when purchased, refer to the activate a new iPhone.
- Swipe up from the bottom of the screen to choose language then tap the country or region.
- From the Appearance screen select the preferred size (e.g., Default, Medium, Large) then tapContinue.
- TapSet Up Without Another Device.If you have a previous device on iOS 11 or later, use Quick Start to complete auto sign-in.
- Tap the Wi-Fi network, enter the Wi-Fi password, then tapJoin.If activating using eSIM, a Wi-FI network is required.If a Wi-Fi network is not available and activating using a physical SIM card, tapContinue Without Wi-Fito activate over the Verizon network.Allow a few moments for the activation process to complete.
- From the Data & Privacy section, tapContinue.
- From the Set Up iPhone screen select one of the following:
- Set Up for Myself
- Set Up for a Child in My Family
- To set up Face ID, tapContinuethen follow the on-screen instructions.To skip this step, tap Set Up Later.
- Enter a 6-digit passcode then re-enter the passcode.To select a different passcode option (e.g., 4-Digit Code, Don't Use Passcode, etc.) tapPasscode Options.
- Tap a setup option:Restoring from a backup can take up to 30 minutes to complete.Remaining steps for activation will vary based on the option selected.
- From Another iPhoneIf your trading in your device, once the transfer is completed follow the prompts on your old device to Erase the iPhone and disable the activation lock / Find My settings.
- Enter your Apple ID and password then tapNext.If you have an Apple ID already in use on another device, a verification code is sent to that device; you must enter this code to proceed with activation.If you don't have an Apple ID or have forgotten your sign-in info, refer to one of the following:
- To proceed, review the Terms and Conditions then tapAgree.
- To continue with setup, follow the on-screen prompts (i.e. Update Your iPhone Automatically, Location Services, Siri, etc.) to customize additional features.If presented with the Make This Your New iPhone screen, tapContinueto set up your iPhone with the recommended customization settings.
- Once setup is completed, on the Welcome to iPhone screen swipe up from the bottom of the screen to get started using your iPhone; confirm the status bar at the top of the screen changes from No Service to Verizon.This process may take 2-3 minutes. If the activation fails, view this support info.
Accounts (e.g., Gmail, Cloud, etc.) should be set up after activating the device (see the Additional Support section at the bottom of this page).