One Talk Portal - Group Forwarding

Here's how to set multiple lines to forward to a specified number using the One Talk Portal.

Click

Manage

(top of screen).

Mouse over

Product Portals

then click

One Talk

If necessary, click

View all

From the 'I want to' section, click

Manage features

Click

Group Forwarding

Click the

Enable feature switch

to turn on Switch on

In the 'Forward to' box, enter the phone number to which you want to forward calls, or click 'Select a line from the list'.

Select 'Always' or 'Select schedule'.

If choosing 'Select Schedule', select the preferred option in the dropdown boxes.

Currently a known issue exists when using a schedule; users may experience "always forward" behavior even when using a schedule for Group Forwarding.

Select the One Talk lines from the list, or select

Add Lines

, select (check) the desired lines then click

Save

Click

Submit

(upper-right).