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Samsung Chromebook Plus - Factory Data Reset (Powered Off)

2026-10-06 13:53:40.48

Samsung Chromebook Plus - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Chromebook Plus if the screen freezes or app, audio or sync issues occur and the device won't start up.
  • Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.
  • For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.
  1. Ensure the device is powered off.
    If the device is responsive and can be powered on, the preferred reset method should be performed.
  2. Press the
    Refresh button
     Refresh button icon above the number keys twice, then press the
    Power button
     on the right edge.
    Allow several minutes for the reboot process to complete.
    If applicable, set up your device.
  3. If the device is still unresponsive, check out this support article out for help recovering your Chromebook.