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Samsung Chromebook Plus - Support Overview

Find device-specific support and online tools for your Samsung Chromebook Plus.

Filter all topics below.


Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Samsung Chromebook Plus - Activate / Set Up Device

Here's how to perform a quick set up of your Chromebook Plus.

Samsung Chromebook Plus - Add a User Account

Here's how to add a user profile so multiple people can use your Chromebook Plus.

Samsung Chromebook Plus - Add an Existing Google Account

Here's how to add a Google account to your Chromebook Plus (LTE).

Samsung Chromebook Plus - Create a New Google Account

Here's how to create a Google account from the Gmail website.

Samsung Chromebook Plus - Edit a User Account

Here's how to modify or delete a user account on your Chromebook Plus.

Samsung Chromebook Plus User Guide (PDF)

This User Guide can help you get the most out of your device. Learn about set up, feature use and advanced functions.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Samsung Chromebook Plus - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Chromebook Plus to an SD / Memory card.

Samsung Chromebook Plus - Move Music Files from Device

Here's how to transfer music files from your Chromebook Plus to a computer.

Samsung Chromebook Plus - Move Music Files to Device

Here's how to transfer music files from a computer to your Chromebook Plus.

Samsung Chromebook Plus - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Chromebook Plus and another device.

Samsung Chromebook Plus - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your device and a thumb drive.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Transfer Content with Samsung Smart Switch™ Mobile App (from iOS)

Here's how to transfer content from an iOS device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Samsung Chromebook Plus - Sign In / Out

Here's how to sign in or out of additional user accounts set up on your Chromebook Plus.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Samsung Chromebook Plus - Extend Battery Life

Here's how to improve the battery life for your Chromebook Plus.

Samsung Chromebook Plus - Power Saver Settings

Here's how to adjust power settings on your Chromebook Plus .

Samsung Chromebook Plus - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Chromebook Plus .

Bluetooth

Samsung Chromebook Plus - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your Chromebook Plus on or off.

Camera, Photos & Videos

Samsung Chromebook Plus (LTE) - Save Pictures from Browser

Here's how to save a photo from the browser on your Chromebook Plus (LTE).

Samsung Chromebook Plus - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Chromebook Plus.

Samsung Chromebook Plus - Move Pictures / Videos from Device

Here's how to transfer picture or video files between your Chromebook Plus and another device.

Samsung Chromebook Plus - Move Pictures / Videos to Device

Here's how to transfer picture or video files between your device and a thumb drive.

Samsung Chromebook Plus - View Pictures / Videos

Here's how to view pictures or videos on your Chromebook Plus .

Contacts

Samsung Chromebook Plus - Add a Contact

Here's how to add contacts on your Chromebook Plus .

Samsung Chromebook Plus - Delete a Contact

Here's how to remove contacts on your Chromebook Plus .

Samsung Chromebook Plus - Edit a Contact

Here's how to change info for saved contacts on your Chromebook Plus .

Samsung Chromebook Plus - Export Contacts to SD / Memory Card

Here's info on exporting contacts to the SD (memory card) of your Chromebook Plus .

Samsung Chromebook Plus - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Chromebook Plus.

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

Samsung Chromebook Plus - Turn Data On / Off

Here's how to turn the mobile data for your Chromebook Plus on or off.

Date & Time

Samsung Chromebook Plus - Set Date and Time

Here's how to correct the date and/or time on your Chromebook Plus.

Device ID & Info

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Samsung Chromebook Plus - View Device ID (ESN / IMEI / MEID)

Here's how to find the device ID (ESN / IMEI / MEID) for your Chromebook Plus .

Samsung Chromebook Plus - View MAC Address

Here's how to see the Hardware (MAC) address of your Chromebook Plus.

Device Settings

Samsung Chromebook Plus - Adjust Brightness / Display Settings

Here's how to adjust display settings such as orientation and night light on your Chromebook Plus.

Samsung Chromebook Plus - Configure Stylus Settings

Here's how to change the stylus settings for your Chromebook Plus .

Samsung Chromebook Plus - Reset All Settings

If your Chromebook Plus crashes, resets or runs slow, or apps freeze or reset the device, view this.

Samsung Chromebook Plus - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Chromebook Plus, view this info.

Email/Gmail

Apple® iPad® - Fetch New Data

Here's how to adjust how often your iPad checks for new email.

Samsung Chromebook Plus - Remove Gmail Account

Here's how to remove a Gmail account from your Chromebook Plus.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Find My Mobile - Samsung

Here's how to turn on Find My Mobile on your Samsung device.

Google Backup & restore

Samsung Chromebook Plus - Google Backup and Restore

Here's how to ensure your Chromebook Plus settings are backed up and syncing as desired.

Home Screen

Samsung Chromebook Plus - Add Shortcuts to Home Screen

Here's how to pin apps to the shelf for easy access on your Chromebook Plus .

Hotspot

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Samsung Chromebook Plus (LTE) - Add a Browser Bookmark

Here's how to add a bookmark to your Chromebook Plus (LTE).

Samsung Chromebook Plus (LTE) - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the browser on your Chromebook Plus (LTE), view this info.

Samsung Chromebook Plus (LTE) - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Chromebook Plus (LTE), view this.

Samsung Chromebook Plus (LTE) - Delete a Browser Bookmark

Here's how to delete a bookmark on your Chromebook.

Samsung Chromebook Plus (LTE) - Edit a Browser Bookmark

Here's how to edit bookmarks on your Chromebook Plus (LTE).

Samsung Chromebook Plus (LTE) - Launch a Browser Bookmark

Here's how to launch a webpage from a bookmark on your Chromebook.

Samsung Chromebook Plus (LTE) - Save Pictures from Browser

Here's how to save a photo from the browser on your Chromebook Plus (LTE).

Samsung Chromebook Plus (LTE) - Turn JavaScript On / Off

If you can't view web pages on your device, checking your JavaScript settings often helps.

Samsung Chromebook Plus - Change the Browser Home Page

Here's how to change the Home page on your Chromebook Plus .

Samsung Chromebook Plus - Open Web Browser

Here's how to launch the web browser from your Chromebook Plus .

Language

Samsung Chromebook Plus - Language Selection

Here's how to change the language used on your Chromebook Plus .

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Restore Default Settings - Samsung SCH-u410

Here's how to reset sound, display, phone and call settings on your Samsung SCH-u410.

Samsung Chromebook Plus - Device Lock

Here's how to lock and unlock your Chromebook Plus.

Samsung Chromebook Plus - Set Up Screen Lock

Here's how to set the method used to lock or unlock your Chromebook Plus .

Memory/Storage

Samsung Chromebook Plus - Check Device Storage

Here's how to check the available storage space on Chromebook Plus .

Samsung Chromebook Plus - Export Contacts to SD / Memory Card

Here's info on exporting contacts to the SD (memory card) of your Chromebook Plus .

Samsung Chromebook Plus - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Chromebook Plus.

Samsung Chromebook Plus - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Chromebook Plus.

Samsung Chromebook Plus - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Chromebook Plus .

Samsung Chromebook Plus - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Chromebook Plus to an SD / Memory card.

Samsung Chromebook Plus - Remove SD / Memory Card

Here's how to remove the SD / Memory card from your Chromebook Plus .

Music

Samsung Chromebook Plus - Move Music Files from Device

Here's how to transfer music files from your Chromebook Plus to a computer.

Samsung Chromebook Plus - Move Music Files to Device

Here's how to transfer music files from a computer to your Chromebook Plus.

Operating System & Software

Samsung Chromebook Plus - Factory Data Reset (Powered Off)

If your Chromebook Plus has screen, calling, app, audio and syncing issues, view this.

Samsung Chromebook Plus - Factory Data Reset (Powered On)

Here's how to reset your Chromebook Plus if the screen freezes or call, app, audio or sync issues occur.

Samsung Chromebook Plus - Install Device Software Updates

Here's how to check for and install updates for your Chromebook Plus .

Samsung Chromebook Plus - View Software Version

Here's how to view the version of Chrome OS that your Chromebook Plus is running.

SIM Card

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Samsung Chromebook Plus (LTE) - Modify SIM PIN

Here's how to change your SIM card lock code on the Samsung Chromebook Plus.

Samsung Chromebook Plus - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Chromebook Plus.

Samsung Chromebook Plus - View SIM Card Number

Here's how to view the SIM card number of your Chromebook Plus.

Social Networking

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Samsung Chromebook Plus - Turn Off All Sounds

Here's how to turn off / silence all sounds for your Chromebook Plus .

Samsung Chromebook Plus - Volume Controls

Here's how to adjust volume if you aren't getting notifications or your device doesn't vibrate / make sounds.

Status Indicators/Lights

Samsung Chromebook Plus - View Signal Strength

Here's how to view signal strength on your Chromebook Plus .

Tips, Tricks & Shortcuts

Samsung Chromebook Plus - Capture a Screenshot

Here's how to capture a screenshot from your Chromebooks Plus .

Samsung Chromebook Plus - Set Up Printing

Here's how to set up printing capability from your Chromebook Plus.

Top 10 Things to Do with Your New Tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Wallpapers/Theme

Samsung Chromebook Plus - Set Wallpaper

Here's how to change the background wallpaper on your Chromebook Plus.

Wi-Fi & Network

Samsung Chromebook Plus - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Chromebook Plus.

Samsung Chromebook Plus - Add a Wi-Fi Network

Here's how to connect to a Wi-Fi network using your Chromebook Plus .

Samsung Chromebook Plus - Manually Add a Wi-Fi Network

Here's how to add a Wi-Fi network your Chromebook Plus if the one you want doesn't display.

Samsung Chromebook Plus - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Chromebook Plus.

Samsung Chromebook Plus - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Chromebook Plus on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55