Samsung Galaxy Watch Active2 - Factory Data Reset (Powered On)

If your Galaxy Watch Active2 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Perform a factory data reset only if necessary as it removes all data including system apps, app data and media.

Personal data (e.g., Wi-Fi passwords, media, etc.) can be backed up to a Samsung account.

The factory data reset won't remove your mobile network info. To restore network settings to default values, refer to Reset Network Settings.

From the watch screen, press the

Home button

to open the apps screen.

An alternate reset method is available if the device can't be powered on and is unresponsive.

Tap the

Settings icon

then navigate:

General

Reset

Review the 'Before resetting' message then tap

Tap

Reset

to confirm.

If needed, set up your device. If troubleshooting third-party apps, don't restore app data.