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Apple Watch
Check for Physical Damage

2026-10-05 10:46:03.891

Apple Watch
Check for Physical Damage

These examples help you identify physical or liquid damage that could affect the performance of your Apple Watch®.

Before you begin

Apple Watches are not eligible for Certified Like New Replacements (CLNR) while under the 1-year manufacturer's warranty. All repairs must be shipped to and processed by Apple® during this time.

Liquid Evidence

Your Apple Watch has a water resistance rating of 50 meters under ISO standard 22810:2010. This means it may be used for shallow-water activities like swimming in a pool or ocean. However, your Apple Watch should not be used for scuba diving, water-skiing, or other activities involving high-velocity water or submersion below shallow depth.
To identify if your device has water damage, check for:
  • Moisture under the display screen.
  • Moisture under the heart rate monitor (on back of the watch).

Display or Digital Crown Issues

Examples of screen damage / button issues include but are not limited to:
  • Cracks
  • Excessive scratches
  • Separation (e.g., lens or housing separating from device frame).
  • Missing physical buttons (e.g., home or digital crown)
  • Warping
  • Solid line(s) present across the screen
  • Pixel deformities caused by physical impact to screen or device
  • Punctures

Hardware Modifications

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.

Replacement Options

  • Even when purchased from Verizon, all Apple Watch service requests and repairs are handled directly through Apple during the original 1-year manufacturer's warranty.
  • Based on model, the Apple Watch comes with complimentary support and includes a limited warranty covering qualifying repairs.
  • If you require service or repairs after the 1-year manufacturer's warranty or have additional questions, refer to one of the following:
  1. To request service from Apple for your Watch during the 1-year warranty period, call Apple at (800) 275-2273.
  2. When prompted for product type, say "Apple Watch" then follow the outlined steps.
    The serial number is needed to initiate the request; for assistance in finding the serial number for your Apple Watch, review this How to find the serial number or IMEI for your Apple Watch support page.