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Apple Watch Series 4 - Support Overview

Find device-specific support and online tools for your Apple Watch® Series 4.
Activate and setup
Learn how to activate and set up your Apple Watch Series 4.

Interactive simulator
The interactive simulator provides step-by-step instructions for how to use your Apple Watch Series 4.

Troubleshoot Apple Watch Series 4
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Apple Watch - Delete Messages

Here's how to delete messages from your Apple Watch.

Activation, Setup & User Guides

Apple Watch - Manually Pair

Here's how to manually pair your Apple Watch to your iPhone if the automated process doesn't work.

Apple Watch - Replace Existing Device

If you've recently received an upgrade or replacement Apple Watch, here's how to activate it.

Apple Watch - Set Up Cellular Service

Here's how to activate your Apple Watch to share the mobile number used by your iPhone.

Apple Watch - Set Up in Standalone Mode (Set Up for a Family Member)

Here's how to set up your Apple Watch in Standalone mode (Set Upfor a Family Member) using your iPhone.

Apple Watch - Set Up with Number Share (Set Up for Myself)

Here's how to pair and sync your Apple Watch with your iPhone.

Apple Watch - Switch Paired iPhone

Here's how to unpair your Apple Watch from your current iPhone and then pair with a new one.

Apple Watch - Turn Cellular On / Off

Here's how to turn cellular on or off on your Apple Watch.

Basics

Apple Watch - Attach / Change Wristband

Here's how to attach or remove the wristband for your Apple Watch.

Apple® Watch Series 4 Simulator: Getting to Know the Back of Watch

Discover the features on the back of your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Understanding Watch Buttons and Features

An interactive map of the Home screen and buttons on your Apple Watch Series 4.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

How to Clean Your Apple Watch

View this info for help with properly cleaning / disinfecting / sanitizing your Apple Watch, Digital Crown and bands.

Battery & Power

Apple Watch - Charge the Device

Here's how to charge your Apple Watch.

Apple Watch - Power & Charging Issues

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Bluetooth

Apple Watch - Delete Paired Bluetooth Connection

Here's how to unpair a Bluetooth accessory paired to your Apple Watch.

Apple Watch - Turn Bluetooth On / Off

Here are links on how to disable wireless connections (including Bluetooth) on your Apple Watch.

Apple® Watch Series 4 Simulator: Pairing with a Bluetooth® Device

See how to pair your Apple Watch Series 4 with your Bluetooth device.

Calling & Dialing

Apple Watch - Call a Number

Here's how to call a number from your Apple Watch.

Apple Watch - Emergency SOS

Here is a link to info on the Emergency SOS feature of your Apple Watch,

Apple Watch - Use Walkie-Talkie

Here's info on how to use Walkie-Talkie on your Apple Watch.

Camera, Photos & Videos

Apple® Watch Series 4 Simulator: Capturing a Slo-Mo Video

Discover how to capture a slo-mo video on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Capturing a Time-Lapse Video

Learn how to record a video using your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Editing a Photo

See how to edit a photo using your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sharing Pictures

See how to share pictures on your Apple Watch Series 4 camera.

Apple® Watch Series 4 Simulator: Switching Between Rear and Front Cameras

Learn how to change between front and rear view on your Apple Watch Series 4 camera.

Apple® Watch Series 4 Simulator: Taking a Picture

Discover how to take a photo using your Apple Watch Series 4.

Computer/PC Connectivity

Apple® iOS Devices - Resolve Windows® Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Contacts

Apple Watch - View Contacts

Here's how to view contacts on your Apple Watch.

Apple® Watch Series 4 Simulator: Adding a Contact

See how to add a new contact to your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Adding a Picture to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your Apple Watch Series 4 without looking at it.

Apple® Watch Series 4 Simulator: Importing and Exporting Contacts

Learn how to import and export your contacts on your Apple Watch Series 4.

Device ID & Info

Apple Watch - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

Device Settings

Apple Watch - Adjust Display Settings

Here's how to change the brightness and text size on your Apple Watch.

Apple Watch - Reset Sync Settings

Here's how to reset the syncing of the calendar and the contacts on your Apple Watch.

Apple Watch - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Apple Watch - Turn Do Not Disturb On / Off

If you're not receiving calls or alerts for texts and email on your Apple Watch, view this info.

Apple Watch - Turn Handwashing Timer On / Off

Here's how to enable or disable the 20-second handwashing timer on your Apple Watch.

Apple Watch - Turn Theater Mode On / Off

If notifications for calls or texts aren't appearing on your Apple Watch, view this info.

Apple® Watch Series 4 Simulator: Accessing Mobile Network Settings

Find out how to access mobile network settings on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Accessing Settings

Explore how to access settings on your Apple Watch Series 4 to change alert sounds, turn off GPS and more.

Apple® Watch Series 4 Simulator: Adding a Contact

A visual guide for swiping between multiple Home screens on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Adding a Picture to a Contact

Discover how to add an account on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Adjusting the Screen Timeout

Learn how to adjust the screen timeout on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Changing Message Settings

Learn how to dim your lights by scheduling Night Shift on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Checking for and Installing System Updates

Learn how to check for and install a system update on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Configuring Location Settings

Find out how to manage location settings on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Managing Background App Refresh

Explore how to manage the background app refresh on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Managing Data Usage

Discover how to manage data usage on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Managing iPad's Memory

Learn how to manage the battery on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sending a Text with an Attachmenet

Learn how to change account settingst on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning Off Group Message Notifications

Learn how to set up Touch ID on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning On Data Roaming

An interactive guide for changing the notification sounds on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Using Airplane Mode

An interactive guide for setting your Apple Watch Series 4 to Airplane Mode.

Email/Gmail

Apple® Watch Series 4 Simulator: Adding a Corporate Email Account

Learn how to access your work email on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Adding a Personal Email Account

Discover how to access your existing email account on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Removing an Account

Find out how to remove an email account with your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sending an Email with an Attachment

Learn how to attach a file, like a document or photo, to an email with your Apple Watch Series 4.

HD Voice

Apple® Watch Series 4 Simulator: Changing Inbox Views

Discover how to change email inbox views on your Apple Watch Series 4.

Home Screen

Apple® Watch Series 4 Simulator: Adding a New Watch Face

Learn how to manage apps and widgets running on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Customizing a Watch Face

Learn how to manage open apps that are running on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Switching Watch Faces

Find out how to create folders on your Apple Watch Series 4 to help organize your apps.

Internet & Web Browser

Apple® Watch Series 4 Simulator: Bookmarking Websites

Learn how to bookmark a website on your Apple Watch Series 4, so it's easy to find later.

Apple® Watch Series 4 Simulator: Clearing Browsing Data

Discover how to find clear the browsing data on Safari® in your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Managing Browser Tabs

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Apple Watch Series 4.

Keyboard

Turn Voice Input On / Off - Apple® iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple® Watch Series 4 Simulator: Changing the Language

Discover how to change the language settings on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Charging your Watch

A visual guide on how to charge your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Powering Off Your Watch

A visual guide on how to power off your Apple Watch Series 4.

Lock, Unlock, Password & Security

Apple Watch - Change Device Passcode

Here's how to change the passcode used to securely access your Apple Watch.

Apple Watch - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., passcode, pattern, etc.) for your Apple Watch.

Apple Watch - Remove Device Password

Here's how to reset your Apple Watch if you forgot your passcode and are unable to unlock it.

Apple Watch - Unlock Screen

Here's how to unlock the screen on your Apple Watch.

Apple® Watch Series 4 Simulator: Deleting Conversations

A visual guide for turning on two-factor authentication on your Apple Watch Series 4 to help protect your private information.

Apple® Watch Series 4 Simulator: Turning iMessage® On or Off

See how to turn on passcode on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Unlocking the Watch

See how to unlock the screen on your Apple Watch Series 4.

Mobile Hotspot

Apple® Watch Series 4 Simulator: Setting the Password on Mobile Hotspot

See how to set up a mobile hotspot password on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning On Mobile Hotspot

An interactive guide for setting up your Apple Watch Series 4 as a Mobile Hotspot, so you can share your data connection with other devices.

Operating System & Software

Apple Watch - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch - Install Device Software Update

Here's how to install software updates on your Apple Watch.

Apple Watch - View Software Version

Here's how to view the software version your Apple Watch is currently running.

Apple Watch Series 4 Software Update

Get instructions on downloading the latest software update for performance improvements & enhancements. Learn how to download the Watch Series 4 update.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Recall and Exchange

Video: Apple Watch Replacement Exchange Process
(length: 1:31)
See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:31

Video: Apple Watch Upgrade and Exchange Experience
(length: 1:31)
Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 1:31

SIM Card

Apple Watch - Dual SIM with an eSIM - Add Multiple Cellular Plans

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple Watch - Dual SIM with an eSIM - Switch Between Plans

Here's info on how to switch between the cellular plans used on your dual SIM capable iPhone from your Apple Watch.

Apple Watch - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Apple® Watch Series 4 Simulator: Changing Apps to List View

Find out how to change apps to list view on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Setting Up the Watch

Find out how to set up your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Unlocking the Watch

Find out how to use the side button on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Using the Digital Crown

Find out how to use the digital crown on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Using the Display

Find out how to use the display on your Apple Watch Series 4.

Sounds, Volume & Audio

Apple Watch - Adjust Volume

Here's how to change the volume levels for calls, alerts, and notifications on your Apple Watch.

Test the Microphone - Apple® iOS

Here's how to test the microphone functionality of your iPhone / iPad.

Status Indicators/Lights

Apple Watch - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Text & Multimedia Messaging

Apple Watch - Create and Send a Text Message

Here's how to create and send a text message from your Apple Watch.

Apple® Watch Series 4 Simulator: Changing Message Settings

Learn how to change message settings on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Deleting Conversations

See how to delete conversations on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sending a Text with an Attachmenet

Find out how to send a text message with an attachment using your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sending an Image and Saving Data

Find out how to send images from your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning Off Group Message Notifications

Learn how to turn off notifications for group messages from your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning iMessage® On or Off

A visual guide for how to turn iMessage on or off using your Apple Watch Series 4.

Tips, Tricks & Shortcuts

Apple Watch - Capture a Screenshot

Here's how to capture a screenshot on your Apple Watch.

Apple® Watch Series 4 Simulator: Adding a Facebook Account

Discover how to add a Facebook account on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Importing and Exporting Contacts

Discover how to perform a factory reset on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Logging Out of Facebook

Discover how to post Facebook status updates on your Apple Watch Series 4.

Visual & Hearing Accessibility

Common Accessibility Settings - Apple® iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Zoom & Magnifier - Apple iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wi-Fi & Network

Apple Watch - Turn Wi-Fi On / Off

Here's how to disconnect from your Apple Watch from connected Wi-Fi networks.

Apple Watch - Verify Wi-Fi Connection

Here's how to verify that you're connected to Wi-Fi on for your Apple Watch.

Apple Watch - Wireless Connection Status

Here's how to view the method (Wi-Fi, cellular, etc.) your Apple Watch Series is using to connect to other devices.

Apple® Watch Series 4 Simulator: Pairing with a Bluetooth® Device

Find out how to use your Apple Watch Series 4 to connect to a Wi-Fi network, so you can access the internet without using data.