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Apple Watch Series 4 - Support Overview

Find device-specific support and online tools for your Apple Watch® Series 4.
Activate and setup

Activate & set up your Apple Watch

Device tutorial

Visit the Verizon Community


Troubleshoot Apple Watch Series 4

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Apple Watch - Manually Pair

Here's how to manually pair your Apple Watch to your iPhone if the automated process doesn't work.

Apple Watch - Replace Existing Device

If you've recently received an upgrade or replacement Apple Watch, here's how to activate it.

Apple Watch - Set Up Cellular Service

Here's how to activate your Apple Watch to share the mobile number used by your iPhone.

Apple Watch - Set Up in Standalone Mode (Set Up for a Family Member)

Here's how to set up your Apple Watch in Standalone mode (Set Up for a Family Member) using your iPhone.

Apple Watch - Switch Paired iPhone

Here's how to unpair your Apple Watch from your current iPhone and then pair with a new one.

Apple Watch - Turn Cellular On / Off

Here's how to turn cellular on or off on your Apple Watch.

Basics

Apple Watch - Attach / Change Wristband

Here's how to attach or remove the wristband for your Apple Watch.

How to Clean Your Apple Watch

View this info for help with cleaning your Apple Watch, the Digital Crown and bands.

Battery & Power

Apple Watch - Charge the Device

Here's how to charge your Apple Watch.

Apple Watch - Power and Charging Issue

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Bluetooth

Apple Watch - Delete Paired Bluetooth Connection

Here's how to unpair a Bluetooth accessory paired to your Apple Watch.

Apple Watch - Turn Bluetooth On / Off

Here are links on how to disable wireless connections (including Bluetooth) on your Apple Watch.

Calling & Dialing

Apple Watch - Call a Number

Here's how to call a number from your Apple Watch.

Apple Watch - Emergency SOS

Here is a link to info on the Emergency SOS feature of your Apple Watch.

Apple Watch - Use Walkie-Talkie

Here's info on how to use Walkie-Talkie on your Apple Watch.

Care Smart - Initiate a Get Help Test Call

Here's how to place a test call from your smartwatch.

Computer/PC Connectivity

Apple iOS Devices - Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Contacts

Apple Watch - View Contacts

Here's how to view contacts on your Apple Watch.

Device ID & Info

Apple Watch - View Device ID

Here's how to find the device ID for your Apple Watch.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple Watch - Reset Sync Setting

Here's how to reset the syncing of the calendar and the contacts on your Apple Watch.

Apple Watch - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Apple Watch - Turn Do Not Disturb On / Off

If you're not receiving calls or alerts for texts and email on your Apple Watch, view this info.

Apple Watch - Turn Handwashing Timer On / Off

Here's how to enable or disable the 20-second handwashing timer on your Apple Watch.

Apple Watch - Turn Theater Mode On / Off

If notifications for calls or texts aren't appearing on your Apple Watch, view this info.

Find my device

Apple Watch - Turn the Find My App On / Off

Here's how to turn the Find My app on or off for your Apple Watch.

Keyboard

Turn Voice Input On / Off - Apple iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Lock, Unlock, Password & Security

Apple Watch - Change Device Passcode

Here's how to change the passcode used to securely access your Apple Watch.

Apple Watch - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., passcode, pattern, etc.) for your Apple Watch.

Apple Watch - Remove Device Password

Here's how to reset your Apple Watch if you forgot your passcode and are unable to unlock it.

Apple Watch - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Apple Watch.

Apple Watch - Unlock Screen

Here's how to unlock the screen on your Apple Watch.

Memory/Storage

Apple Watch - Check Device Storage

Here's how to free up space if your Apple Watch runs slowly or crashes / resets or apps freeze when running them.

Operating System & Software

Apple Watch - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch - Install Device Software Updates

Here's how to check for and install software updates on your Apple Watch.

Apple Watch - View Software Version

Here's how to view the software version your Apple Watch is currently running.

Apple Watch Series 4 Software Update

Get instructions on downloading the latest software update for performance improvements & enhancements. Learn how to download the Watch Series 4 update.

Remove Ransomware From the Device - Apple iOS

Here's how to remove malware software from your iOS device.

Recall and Exchange

Video: Apple Watch Replacement Exchange Process
(length: 1:58)
See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:58

Video: Apple Watch Upgrade and Exchange Experience
(length: 3:25)
Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 3:25

SIM Card

Apple Watch - Dual SIM with an eSIM - Add Multiple Cellular Plans

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple Watch - Dual SIM with an eSIM - Switch Between Plans

Here's info on how to switch between the cellular plans used on your dual SIM capable iPhone from your Apple Watch.

Apple Watch - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Sounds, Volume & Audio

Apple Watch - Adjust Volume

Here's how to change the volume levels for calls, alerts, and notifications on your Apple Watch.

Status Indicators/Lights

Apple Watch - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Text & Multimedia Messaging

Apple Watch - Create and Send a Text Message

Here's how to create and send a text message from your Apple Watch.

Apple Watch - Delete Messages

Here's how to delete messages from your Apple Watch.

Tips, Tricks & Shortcuts

Apple Watch - Capture a Screenshot

Here's how to capture a screenshot on your Apple Watch.

Wi-Fi & Network

Apple Watch - Turn Wi-Fi On / Off

Here's how to disconnect from your Apple Watch from connected Wi-Fi networks.

Apple Watch - Verify Wi-Fi Connection

Here's how to verify that you're connected to Wi-Fi on for your Apple Watch.

Apple Watch - Wireless Connection Status

Here's how to view the method (Wi-Fi, cellular, etc.) your Apple Watch Series is using to connect to other devices.