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Apple Watch Series 4 - Support Overview

Find device-specific support and online tools for your Apple Watch® Series 4.
Activate and setup
Learn how to activate and set up your Apple Watch Series 4.

Interactive simulator
The interactive simulator provides step-by-step instructions for how to use your Apple Watch Series 4.

Troubleshoot Apple Watch Series 4
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Apple Watch - Manually Pair

Here's how to manually pair your Apple Watch to your iPhone if the automated process doesn't work.

Apple Watch - Replace Existing Device

If you've recently received an upgrade or replacement Apple Watch, here's how to activate it.

Apple Watch - Set Up Cellular Service

Here's how to activate your Apple Watch to share the mobile number used by your iPhone.

Apple Watch - Set Up in Standalone Mode (Set Up for a Family Member)

Here's how to set up your Apple Watch in Standalone mode (Set Up for a Family Member) using your iPhone.

Apple Watch - Switch Paired iPhone

Here's how to unpair your Apple Watch from your current iPhone and then pair with a new one.

Apple Watch - Turn Cellular On / Off

Here's how to turn cellular on or off on your Apple Watch.

Basics

Apple Watch - Attach / Change Wristband

Here's how to attach or remove the wristband for your Apple Watch.

Apple® Watch Series 4 Simulator: Getting to Know the Back of Watch

Discover the features on the back of your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Understanding Watch Buttons and Features

An interactive map of the Home screen and buttons on your Apple Watch Series 4.

How to Clean Your Apple Watch

View this info for help with cleaning your Apple Watch, the Digital Crown and bands.

Battery & Power

Apple Watch - Charge the Device

Here's how to charge your Apple Watch.

Apple Watch - Power and Charging Issue

If you're having issues with your Apple Watch battery charging or not holding a charge, view this info.

Bluetooth

Apple Watch - Delete Paired Bluetooth Connection

Here's how to unpair a Bluetooth accessory paired to your Apple Watch.

Apple Watch - Turn Bluetooth On / Off

Here are links on how to disable wireless connections (including Bluetooth) on your Apple Watch.

Apple® Watch Series 4 Simulator: Pairing with a Bluetooth® Device

See how to pair your Apple Watch Series 4 with your Bluetooth device.

Calling & Dialing

Apple Watch - Call a Number

Here's how to call a number from your Apple Watch.

Apple Watch - Emergency SOS

Here is a link to info on the Emergency SOS feature of your Apple Watch,

Apple Watch - Use Walkie-Talkie

Here's info on how to use Walkie-Talkie on your Apple Watch.

Camera, Photos & Videos

Apple® Watch Series 4 Simulator: Capturing a Slo-Mo Video

Discover how to capture a slo-mo video on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Capturing a Time-Lapse Video

Learn how to record a video using your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Editing a Photo

See how to edit a photo using your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sharing Pictures

See how to share pictures on your Apple Watch Series 4 camera.

Apple® Watch Series 4 Simulator: Switching Between Rear and Front Cameras

Learn how to change between front and rear view on your Apple Watch Series 4 camera.

Apple® Watch Series 4 Simulator: Taking a Picture

Discover how to take a photo using your Apple Watch Series 4.

Computer/PC Connectivity

Apple iOS Devices - Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Contacts

Apple Watch - View Contacts

Here's how to view contacts on your Apple Watch.

Apple® Watch Series 4 Simulator: Adding a Contact

See how to add a new contact to your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Adding a Picture to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your Apple Watch Series 4 without looking at it.

Apple® Watch Series 4 Simulator: Importing and Exporting Contacts

Learn how to import and export your contacts on your Apple Watch Series 4.

Device ID & Info

Apple Watch - View Device ID (ESN / IMEI / MEID)

Here's how to view the number that identifies your Apple Watch on the Verizon network.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple Watch - Reset Sync Settings

Here's how to reset the syncing of the calendar and the contacts on your Apple Watch.

Apple Watch - Turn Airplane Mode On / Off

Here's how to control wireless connections by turning airplane mode on / off on your Apple Watch.

Apple Watch - Turn Do Not Disturb On / Off

If you're not receiving calls or alerts for texts and email on your Apple Watch, view this info.

Apple Watch - Turn Handwashing Timer On / Off

Here's how to enable or disable the 20-second handwashing timer on your Apple Watch.

Apple Watch - Turn Theater Mode On / Off

If notifications for calls or texts aren't appearing on your Apple Watch, view this info.

Apple® Watch Series 4 Simulator: Accessing Mobile Network Settings

Find out how to access mobile network settings on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Accessing Settings

Explore how to access settings on your Apple Watch Series 4 to change alert sounds, turn off GPS and more.

Apple® Watch Series 4 Simulator: Adding a Contact

A visual guide for swiping between multiple Home screens on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Adding a Picture to a Contact

Discover how to add an account on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Adjusting the Screen Timeout

Learn how to adjust the screen timeout on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Changing Message Settings

Learn how to dim your lights by scheduling Night Shift on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Checking for and Installing System Updates

Learn how to check for and install a system update on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Configuring Location Settings

Find out how to manage location settings on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Managing Background App Refresh

Explore how to manage the background app refresh on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Managing Data Usage

Discover how to manage data usage on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Managing iPad's Memory

Learn how to manage the battery on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sending a Text with an Attachmenet

Learn how to change account settingst on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning Off Group Message Notifications

Learn how to set up Touch ID on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning On Data Roaming

An interactive guide for changing the notification sounds on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Using Airplane Mode

An interactive guide for setting your Apple Watch Series 4 to Airplane Mode.

Email/Gmail

Apple® Watch Series 4 Simulator: Adding a Corporate Email Account

Learn how to access your work email on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Adding a Personal Email Account

Discover how to access your existing email account on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Removing an Account

Find out how to remove an email account with your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sending an Email with an Attachment

Learn how to attach a file, like a document or photo, to an email with your Apple Watch Series 4.

Find my device

Apple Watch - Turn the Find My App On / Off

Here's how to turn the Find My app on or off for your Apple Watch.

HD Voice

Apple® Watch Series 4 Simulator: Changing Inbox Views

Discover how to change email inbox views on your Apple Watch Series 4.

Home Screen

Apple® Watch Series 4 Simulator: Adding a New Watch Face

Learn how to manage apps and widgets running on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Customizing a Watch Face

Learn how to manage open apps that are running on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Switching Watch Faces

Find out how to create folders on your Apple Watch Series 4 to help organize your apps.

Internet & Web Browser

Apple® Watch Series 4 Simulator: Bookmarking Websites

Learn how to bookmark a website on your Apple Watch Series 4, so it's easy to find later.

Apple® Watch Series 4 Simulator: Clearing Browsing Data

Discover how to find clear the browsing data on Safari® in your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Managing Browser Tabs

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your Apple Watch Series 4.

Keyboard

Turn Voice Input On / Off - Apple iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple® Watch Series 4 Simulator: Changing the Language

Discover how to change the language settings on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Charging your Watch

A visual guide on how to charge your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Powering Off Your Watch

A visual guide on how to power off your Apple Watch Series 4.

Lock, Unlock, Password & Security

Apple Watch - Unlock Screen

Here's how to unlock the screen on your Apple Watch.

Apple Watch - Change Device Passcode

Here's how to change the passcode used to securely access your Apple Watch.

Apple Watch - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., passcode, pattern, etc.) for your Apple Watch.

Apple Watch - Remove Device Password

Here's how to reset your Apple Watch if you forgot your passcode and are unable to unlock it.

Apple Watch - Turn Off Screen Lock

Here's how to disable the screen lock setting on your Apple Watch.

Apple® Watch Series 4 Simulator: Deleting Conversations

A visual guide for turning on two-factor authentication on your Apple Watch Series 4 to help protect your private information.

Apple® Watch Series 4 Simulator: Turning iMessage® On or Off

See how to turn on passcode on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Unlocking the Watch

See how to unlock the screen on your Apple Watch Series 4.

Memory/Storage

Apple Watch - Check Device Storage

Here's how to free up space if your Apple Watch runs slowly or crashes / resets or apps freeze when running them.

Mobile Hotspot

Apple® Watch Series 4 Simulator: Setting the Password on Mobile Hotspot

See how to set up a mobile hotspot password on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning On Mobile Hotspot

An interactive guide for setting up your Apple Watch Series 4 as a Mobile Hotspot, so you can share your data connection with other devices.

Operating System & Software

Apple Watch - Factory Data Reset (Powered On)

Here's how to reset your Apple Watch if it has a blank or frozen screen or calling, app or audio issues.

Apple Watch - Install Device Software Updates

Here's how to check for and install software updates on your Apple Watch.

Apple Watch - View Software Version

Here's how to view the software version your Apple Watch is currently running.

Apple Watch Series 4 Software Update

Get instructions on downloading the latest software update for performance improvements & enhancements. Learn how to download the Watch Series 4 update.

Remove Ransomware From the Device - Apple iOS

Here's how to remove malware software from your iOS device.

Recall and Exchange

Video: Apple Watch Replacement Exchange Process
(length: 1:58)
See what comes in the replacement Apple Watch box, and how everything gets packaged back up for the old device return.
Length: 1:58

Video: Apple Watch Upgrade and Exchange Experience
(length: 3:25)
Watch for a walk-though of how to replace an Apple Watch on an account, including watch replacements and upgrades.
Length: 3:25

SIM Card

Apple Watch - Dual SIM with an eSIM - Add Multiple Cellular Plans

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple Watch - Dual SIM with an eSIM - Switch Between Plans

Here's info on how to switch between the cellular plans used on your dual SIM capable iPhone from your Apple Watch.

Apple Watch - View SIM Card Number

Here's how to view the SIM card number on your Apple Watch if needed during activation or troubleshooting.

Apple® Watch Series 4 Simulator: Changing Apps to List View

Find out how to change apps to list view on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Setting Up the Watch

Find out how to set up your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Unlocking the Watch

Find out how to use the side button on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Using the Digital Crown

Find out how to use the digital crown on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Using the Display

Find out how to use the display on your Apple Watch Series 4.

Sounds, Volume & Audio

Apple Watch - Adjust Volume

Here's how to change the volume levels for calls, alerts, and notifications on your Apple Watch.

Status Indicators/Lights

Apple Watch - View Signal Strength

Here's how to view the cellular signal strength on your Apple Watch.

Text & Multimedia Messaging

Apple Watch - Create and Send a Text Message

Here's how to create and send a text message from your Apple Watch.

Apple Watch - Delete Messages

Here's how to delete messages from your Apple Watch.

Apple® Watch Series 4 Simulator: Changing Message Settings

Learn how to change message settings on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Deleting Conversations

See how to delete conversations on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sending a Text with an Attachmenet

Find out how to send a text message with an attachment using your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Sending an Image and Saving Data

Find out how to send images from your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning Off Group Message Notifications

Learn how to turn off notifications for group messages from your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Turning iMessage® On or Off

A visual guide for how to turn iMessage on or off using your Apple Watch Series 4.

Tips, Tricks & Shortcuts

Apple Watch - Capture a Screenshot

Here's how to capture a screenshot on your Apple Watch.

Apple® Watch Series 4 Simulator: Adding a Facebook Account

Discover how to add a Facebook account on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Importing and Exporting Contacts

Discover how to perform a factory reset on your Apple Watch Series 4.

Apple® Watch Series 4 Simulator: Logging Out of Facebook

Discover how to post Facebook status updates on your Apple Watch Series 4.

Wi-Fi & Network

Apple Watch - Turn Wi-Fi On / Off

Here's how to disconnect from your Apple Watch from connected Wi-Fi networks.

Apple Watch - Verify Wi-Fi Connection

Here's how to verify that you're connected to Wi-Fi on for your Apple Watch.

Apple Watch - Wireless Connection Status

Here's how to view the method (Wi-Fi, cellular, etc.) your Apple Watch Series is using to connect to other devices.

Apple® Watch Series 4 Simulator: Pairing with a Bluetooth® Device

Find out how to use your Apple Watch Series 4 to connect to a Wi-Fi network, so you can access the internet without using data.