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2025-05-14 19:00:05.382

Samsung Galaxy A11 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy A11 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.
  • Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.
  • For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.
  1. Ensure the device is powered off.
    If the device is responsive and can be powered on, the preferred reset method should be performed.
  2. Simultaneously press and hold the
    Volume Up
     and
    Power buttons
     on the right edge of the device until the device vibrates and the Android Recovery screen appears then release all buttons.
    Allow up to 30 seconds for the recovery screen to appear.
  3. From the Android Recovery screen, select
    Wipe data/factory reset
    .
    Utilize the Volume buttons to cycle through the available options and the Power button to select.
  4. Select
    Factory data reset
    .
    Allow several minutes for the reboot process to complete.
  5. Tap
    Reboot system now
    If applicable, set up your device.