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2025-06-02 03:59:55.869

Kyocera DuraForce Ultra 5G UW - Check for Physical Damage

Here's how to help determine if your DuraForce Ultra 5G UW has liquid or other physical damage.
  • Prepaid service customers:
     Visit a Verizon store to order warranty replacements. Orders for Prepaid warranty issues can't be processed via Customer Service.
  • Standard service customers:
     If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.
Device damage examples include, but are not limited to:
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Follow these tips carefully to prevent damage to the device:
  • If the device gets wet, dry it thoroughly with a clean, soft cloth.
  • Don't expose the device to saltwater or ionized water.
  • Allow the device to air-dry before using it.
  • Physical damage to your device such as chips and cracks can significantly reduce its ability to resist dust and water.
  1. To identify if your device has water damage, check for:
    • corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.
    • moisture under the display screen.
    • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated.
      Kyocera uses a white field with pink or red 'X' marks to indicate a device that has had no liquid contact. When the indicator comes in contact with liquid, the 'X' marks and white background become pink or red.
      LDI
      The Liquid Damage Indicator (LDI) is located inside the SIM tray slot with the tray removed.
      Liquid damage indicator
View the following ports using a bright light and magnifier if possible:
  • SIM tray
    The image below is an example and may vary by device.
    Damaged SIM tray
  • USB / Charging
    The images below are examples and may vary by device.
    Examples of charging port damage include but are not limited to:
    • Port loose or wiggles
    • Bent
    • Corrosion
Damaged charging port
Corrosion on Charging Port
Examples of screen damage / button issues include but are not limited to:
  • Bleeding display
    The image below is an example and may vary by device.
    Cracks with bleeding display
  • Cracks
    The image below is an example and may vary by device.
    Cracked display
  • Excessive scratches
    The images below are examples and may vary by device.
    Scratches on display
  • Separation
    Examples of separation include but are not limited to (e.g., lens or housing separating from device frame).
    The image below is an example and may vary by device.
    Housing separated from device
  • Missing physical buttons (e.g., volume, power, home, etc.)
    The image below is an example and may vary by device.
    Shattered display with missing buttons
  • Warping
    Device or screen won't lay flat.
    The image below is an example and may vary by device.
    Warped device
  • Lines
    Solid line(s) present across the screen.
    The image below is an example and may vary by device.
    Lines across screen
  • Pixel Deformities
    Caused by physical impact to screen or device.
    The images below are examples and may vary by device.
    Pixels with burn
    Pixel deformities
  • Punctures
    The image below is an example and may vary by device.
    Punctured display
  • Missing camera lens
    The image below is an example and may vary by device.
    Missing camera lens
  • Cracked camera lens
    The image below is an example and may vary by device.
    Cracked camera lens
  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations affixed permanently to the device.
If damage is found, several replacement options may be available.