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Verizon Internet Gateway
Soft Reset

2026-10-07 10:54:00.186

Verizon Internet Gateway
Soft Reset

Fix connection drops and slow browsing by giving your Internet Gateway a quick power cycle. It’s a fast, hassle-free way to refresh your home network and improve performance.

Before you begin

A soft reset (powering off the device then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. Usually, a soft reset doesn't affect data on the device.
The reboot process could take up to 5 minutes. Allow all the applicable LEDs to light up.

Steps

  1. Remove the power adapter from the DC jack and wait approximately 10 seconds before re-inserting it.
    Alternatively, a soft reset can be done via the Verizon Home app.