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MOTO G PLAY - 2024
Factory Data Reset (Powered Off)

2026-10-14 03:48:19.007

MOTO G PLAY - 2024
Factory Data Reset (Powered Off)

Reset your moto g play - 2024 to factory settings as a final troubleshooting step. Use this method if your device is unresponsive or you can't access the Settings menu.

Before you begin

If the device is responsive and can be powered on, the preferred reset method should be performed.
Perform a factory data reset only if necessary as it removes your Google™ account and all data including system data, app data and media.
For devices with Android™ Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign-in is required during initial setup.

Steps

  1. Press and hold the
    Volume Down button
    .
  2. While holding Volume Down, press and hold the
    Power button
     until the Fastboot Flash mode screen appears (image of an Android with Start).
  3. From the Bootloader selection screen, select
    Recovery Mode
    .
    Utilize the Volume buttons to cycle through the available options and the Power button to select.
  4. If presented with an image of a broken Android and No Command, press and hold the
    Power button
    , press the
    Volume Up button
     once then release the
    Power button
    .
  5. From the Android system recovery screen, select
    Wipe data / factory reset
    .
  6. Select
    Factory data reset
    .
  7. Select
    Reboot system now
     and allow several minutes for the reboot process to complete.
Activate / Set Up Device