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5G Home Modem
Troubleshooting Connection Issues

2026-10-07 00:32:37.469

5G Home Modem
Troubleshooting Connection Issues

If your 5G Home Modem isn't connecting, this info helps you identify and fix common issues to restore your home internet.

Before you begin

If the tips in the sections below don't resolve your connection issue, try restarting (rebooting) the router by unplugging the power cable from the adapter or the wall then wait 10 seconds. After 3 minutes, recheck the LINK LED then try to access the internet again.

Coax Connection Failure

  1. Verify the modem is powered on and is connected to the coax outlet. Check the RL LINK LED on the front of the device.
  2. Verify the coax cable is firmly connected to the modem and the wall.

LAN Connection Failure

  1. Check whether your modem is powered on and is connected to the router. Check the GE LINK LED on the front of the device. Check the Ethernet cable connecting the modem to the router to make sure it is properly connected on both ends.

LEDs Off

  1. Check whether your modem is powered on. Ensure the power cable is securely connected in the device and securely plugged into the electrical outlet.
  2. Hold the LED button on the backside of the device down for 2 seconds to turn on the LEDs.