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Verizon Family Roadside Assistance
Request Towing Services

2026-10-02 03:17:21.789

Verizon Family Roadside Assistance
Request Towing Services

Don't let a breakdown ruin your day. Check out how to request emergency towing assistance through the Verizon Family app to get professional help fast.

Steps

  1. Open the
    Verizon Family app
    .
  2. Navigate:
    Services
    Roadside Assistance
    .
  3. Tap
    Start a request
    .
  4. Tap the vehicle needing assistance.
    If the vehicle isn't listed, tap
    Add a new vehicle
    .
  5. Tap
    Towing
    .
  6. Provide the vehicle location by either moving the pin on the map or entering the address then tap
    Confirm
    .
  7. Select where you would like your vehicle to be towed from the list of providers.
    The towing destination must be within 10 miles.
  8. Enter the name, phone number and email address of the driver needing the service.
    The driver can be different from the person requesting service.
  9. Tap the box to receive status text messages about your request sent to the phone number you’ve provided.
    The requestor is also automatically sent in-app push notifications.
  10. Tap
    Submit request
    .
    If being towed, you'll also need to select a towing destination.