Recover Gmail Sign-in Information
Here's how to reset your Google/GMail account if you have problems.
Gmail™account recovery resets the password for the account to allow access. Do not proceed if the user can access the Gmail account through other means (e.g., another device, a computer, etc.).
This helps if you're receiving invalid Gmail username/password errors or your account has been locked.
To reset your Google account password:
- From a computer, launch an Internet browser.
- Refer to https://www.google.com/accounts/recovery.