Session Status

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

All Access Home Internet Modem
Troubleshooting Connectivity Issues

2026-10-16 21:33:12.617

All Access Home Internet Modem
Troubleshooting Connectivity Issues

If you're having trouble with your All Access Home Internet Modem, follow these simple troubleshooting steps to get your Wi-Fi connection back up and running quickly.

Coax Connection Failure

  1. Verify the modem is powered on and is connected to the coax outlet. Check the RL LINK LED on the front of the device.
  2. Verify the coax cable is firmly connected to the modem and the wall.
  3. If the previous steps don't resolve the connection issue, try restarting (rebooting) the device by unplugging the power cable from the adapter or the wall and wait 10 seconds. After 3 minutes, recheck the RL LINK LED and try again to access the internet.

LAN Connection Failure

  1. The first thing to check is whether your modem is powered on and is connected to the router. Check the GE LINK LED on the front of the device. Check the Ethernet cable connecting the modem to the router to make sure it is properly connected on both ends.
  2. If the previous tips don't resolve your connection issue, try restarting (rebooting) the modem by unplugging the power cable from the adapter or the wall and wait 10 seconds. After 3 minutes, recheck the GE LINK LED and try again to access the internet.

LEDs Off

  1. The first thing to check is whether your modem is powered on. Ensure the power cable is securely connected in the device and securely plugged into the electrical outlet.
  2. Hold the
    LED button
     on the backside of the device down for 2 seconds to turn on the LEDs.

All Access Home Internet Modem - Hardware Overview