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moto g - 2026
Check for Physical Damage

2026-10-15 07:51:48.655

moto g - 2026
Check for Physical Damage

These examples help you identify physical or liquid damage that could affect the performance of your moto g - 2026.

Before you begin

Prepaid service customers
: Visit a Verizon store to order warranty replacements. Orders for prepaid warranty issues can't be processed via Customer Service.
Standard service customers
: If you need to replace your device under warranty and the device has unreasonable wear and tear or any of the following, you could be assessed a damaged device fee.

Liquid or Corrosion Evidence

  1. To identify if your device has water damage, check for:
    • corrosion, discoloration, or fuzzy growth on the charging, headset, SIM or memory ports.
    • moisture under the display screen.
    • Liquid Detection Indicator (LDI) / Liquid Contact Indicator (LCI) is activated. The Pixel 10 / 10 Pro / 10 Pro XL uses a Electronic Liquid Damage Indicator due to having no SIM card tray sticker. To view if the device has come into contact with liquid follow these steps:
      1. Ensure the device is powered off.
      2. Press and hold the
        Power and Volume Down buttons
         on the right edge of the device until Fastboot mode (image of a triangle with an exclamation point) appears, then release.
      3. View the Liquid Detection Indicator (LDI) status:
        • undetected
          : No liquid has been detected.
        • detected
          : The device has been in contact with liquid.

Damaged Ports

  1. View the following ports using a bright light and magnifier if possible:
    • USB / Charging: Examples of charging port damage include but are not limited to:
      • Port is loose or wiggles
      • Bent
      • Corrosion

Display Issues or Damaged Buttons / Camera

Examples of screen damage / button issues include but are not limited to:
  • Display
    : Examples of display issues include but are not limited to solid line(s) present across the screen, bleeding display, punctures, cracks or excessive scratches.
  • Separation
    : Examples of separation include but are not limited to lens or housing separating from device frame.
  • Missing physical buttons
    : Volume, Power / Side button missing or damaged.
  • Warping
    : Device or screen won't lay flat.
  • Pixel Deformities
    : Caused by physical impact to the screen or device.
  • Camera
    : Missing or cracked camera lens.

Hardware Modifications

  • A hardware modification is any physical change made to the device not performed by the manufacturer or an authorized agent of the manufacturer.
  • Most alterations of this type are cosmetic but involve opening the device case in a way that voids the manufacturer's original warranty and is considered physical damage.
  • Hardware modifications include, but are not limited to:
    • bezels or cases that involve opening the case and removing the original housing.
    • non-removable back case detached.
    • device screens replaced.
    • aftermarket decorations attached permanently to the device.

Replacement Options

If damage is found, several replacement options may be available.