Power & Charging Issues - Non-Removable Battery Devices
If you're having issues with your non-removable battery charging or not holding a charge, view this info.
If you're having issues with your non-removable battery charging or not holding a charge, here are some helpful tips. If your device has a removable battery, click here.
- Check the charging port for water damage or corrosion.
- Check the charging port for bent or broken pins and lint.
- If the device won't power on, press and hold thePower buttonfor 5-10 seconds.If the device powers on, but doesn't hold a charge, power cycle the device then charge fully and re-test.
- Ensure a manufacturer-approved wall plug and USB charging cable are used to avoid extended charging times or other charging issues.If using a wireless charger, ensure it's certified and marked by the Qi logo.
- While connected to the wall charger, attempt to power on the device.If device doesn't power on, wait 1-2 minutes and re-test.
- Verify the device and/or charger display the appropriate charging/LED indicator.If the battery is extremely low, the display may remain blank for up to 5 minutes before a low battery image appears. It may take 15 minutes to 2 hours before the device can be powered up.
- Attempt to power on the device using an alternate manufacturer-approved charger, if available.
- If the device still won't power on, trickle charge using a manufacturer-approved USB cable plugged into a computer. Many times devices that are completely dead recover after 45 minutes to 2 hours using this trickle-charge method. After the device recovers, finish charging by plugging into a wall outlet.
- While connected to the wall charger, press and hold thePower,Volume UpandVolume Downbuttonsfor 1-2 full minutes.This process may help power on the device when only pressing the Power button is unsuccessful.
