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Verizon GizmoTab™ - Support Overview

Find device-specific support and online tools for your Verizon GizmoTab.

Verizon is retiring the GizmoTab app between 12/1/2022-12/6/2022. Refer to How do I use my GizmoTablet after the GizmoTab app is discontinued?
GizmoTab User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot GizmoTab
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Getting to Know Your Verizon GizmoTab™

Get to know your new Verizon GizmoTab with this quick reference guide.

GizmoTab - Access FAQ's

Here's how to access FAQs page for your GizmoTab.

GizmoTab - Access Kids World

Here's how to access Kids World on your GizmoTab.

GizmoTab - Activate / Set Up Device

Here's how to complete a quick setup of your GizmoTab.

GizmoTab - Add Child Profile

Here's how to add a child profile via the GizmoTab app.

GizmoTab - Edit Child Profile

Here's how to edit a child profile on your GizmoTab.

GizmoTab - Edit Parent Profile

Here's how to edit GizmoTab app parent profile settings.

GizmoTab - First Time Setup - Parent and Child Profiles

Here's how to set up parent and child roles on your GizmoTab.

GizmoTab - Initial Activation and Setup - Factory Reset Protection

If you had a Google account on your GizmoTab prior to completing a factory reset, view this info.

GizmoTab - Remove Child Profile

Here's how to remove a child profile from your GizmoTab.

GizmoTab - Sign In / Out

Here's how to sign in/out of additional user accounts set up on your GizmoTab.

GizmoTab - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your GizmoTab on or off.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Mobile Broadband Self Activation - 4G LTE

Here's the steps on how to self activate mobile broadband service for your device.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

GizmoTab - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your GizmoTab and a computer.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Basics

GizmoTab - View Signal Strength

Here's how to view signal strength on the GizmoTab.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

GizmoTab - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your GizmoTab.

GizmoTab - View Battery Info

Here's info on the battery specs (e.g., usage time, standby time, etc.) for your GizmoTab.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Bluetooth

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

GizmoTab - Send Contact via Bluetooth

Here's how to send a contact on your GizmoTab via Bluetooth.

GizmoTab - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your GizmoTab on or off and make it visible to other devices for pairing.

Calling & Dialing

GizmoTab - Manage Do Not Disturb Settings

If your GizmoTab isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

GizmoTab - Turn Airplane / Standalone Mode On / Off

If your device can't make or receive calls or use data services, view this info on Airplane Mode.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

Camera, Photos & Videos

GizmoTab - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your GizmoTab.

GizmoTab - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your GizmoTab and a computer.

GizmoTab - View Device Screen on TV

Here's how to view your GizmoTab's screen on an external display (e.g., HDTV).

GizmoTab - View Pictures / Videos

Here's how to view pictures and / or videos on your GizmoTab.

Computer/PC Connectivity

GizmoTab - USB Debugging Mode

Here's how to facilitate a connection between your GizmoTab and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

GizmoTab - Add a Contact

Here's how to add a contact to your GizmoTab.

GizmoTab - Delete a Contact

Here's how to remove a contact from your GizmoTab.

GizmoTab - Edit a Contact

Here's how to edit a contact on your GizmoTab.

GizmoTab - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your GizmoTab.

GizmoTab - Send Contact via Bluetooth

Here's how to send a contact on your GizmoTab via Bluetooth.

GizmoTab - View Contact Sync Source

Here's how to view where a phonebook contact on your GizmoTab was imported from.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Change Verizon Data Service Plan (Prepaid) - Android Tablet

Here's how to change the Prepaid Verizon data service plan on an Android tablet.

Check Verizon Data Service usage (Prepaid) - Android Tablet

Here's how to check your data on your prepaid, Android tablet.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Forgot Verizon Data Service Username / Password (Prepaid) - Android Tablet

Here's how to view your username or reset your password for your Verizon data service on your Android tablet.

GizmoTab - Allow / Deny Data Roaming

Here's how to turn data roaming for your GizmoTab on or off.

GizmoTab - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your GizmoTab.

GizmoTab - Turn Data On / Off

To turn the mobile data for your GizmoTab on or off, follow these steps.

GizmoTab - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your GizmoTab uses.

Set Up Verizon Prepaid Data Service - Android Tablet

Here's how to set up Verizon Prepaid data service for your Android tablet.

Date & Time

GizmoTab - Set Date and Time

If your GizmoTab shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

GizmoTab - Change or Retrieve Parent PIN

Here's how to change or retrieve your Parent PIN for the GizmoTab app.

GizmoTab - View Device ID

Here's how to find the device ID (IMEI) for your GizmoTab.

GizmoTab - View MAC Address

Here's how to view the Wi-Fi MAC address for your GizmoTab.

GizmoTab - View Phone Number

Here's how to view the phone number for your GizmoTab.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

GizmoTab - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Sleep, Daydream, Font size, etc.) for your GizmoTab.

GizmoTab - Turn Screen Inversion On / Off

If the color scheme on your GizmoTab is reversed, view this.

GizmoTab - Turn Screen Rotation On / Off

Here's how to check settings if the display on your GizmoTab doesn't rotate or flip.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

GizmoTab - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your GizmoTab.

GizmoTab - Add a User Account

Here's how to add a user profile so multiple people can use your GizmoTab.

GizmoTab - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your GizmoTab.

GizmoTab - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your GizmoTab if you're not receiving email and app notifications.

GizmoTab - Compose and Send Email Message

Here's how to create and send an email message from your GizmoTab.

GizmoTab - Create a New Google Account

Here's how to create a new Google (Gmail) account for your GizmoTab.

GizmoTab - Delete Email Messages

Here's how to delete email messages from your GizmoTab.

GizmoTab - Edit / Remove a User Account

Here's how to modify or delete a user account on your GizmoTab.

GizmoTab - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your GizmoTab.

GizmoTab - Email Account Data Usage Settings

To modify data usage options for the personal email account on your GizmoTab, view this info.

GizmoTab - Email Account Notification Settings

If you're not getting notifications for the personal email on your GizmoTab, view this info.

GizmoTab - Email Account Password and Server Settings

To update the personal email password/server settings for your GizmoTab, view this info.

GizmoTab - Email Account Signature Settings

To enter or edit the personal email signature on your GizmoTab, view this info.

GizmoTab - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your GizmoTab, view this info.

GizmoTab - Manage Corporate Email Settings

Here's how to update work email settings for your GizmoTab.

GizmoTab - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your GizmoTab.

GizmoTab - Remove Gmail Account

Removing then re-adding a Gmail account on your GizmoTab often fixes email issues.

GizmoTab - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your GizmoTab.

GizmoTab - View and Reply to an Email Message

Here's how to view and reply to an email message from your GizmoTab.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

GizmoTab - Turn GPS Location On / Off

Here's how to turn GPS location for your GizmoTab on or off.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Backup & restore

GizmoTab - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your GizmoTab.

Restore Contacts from Google Backups

Here's how to restore contacts from recent Google backups you've done.

Home Screen

GizmoTab - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your GizmoTab.

GizmoTab - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your GizmoTab.

Hotspot

GizmoTab - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your GizmoTab, view this info.

GizmoTab - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, etc.) on your GizmoTab.

GizmoTab - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn the Mobile Hotspot for your GizmoTab on or off.

Internet & Web Browser

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

GizmoTab - Language Selection

Here's how to change the language on your GizmoTab.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

GizmoTab - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your GizmoTab.

GizmoTab - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your GizmoTab.

GizmoTab - Set Lock Screen Notifications

Here's how to manage how notifications appear on your GizmoTab when the screen is locked.

GizmoTab - Set Up Face Recognition

Here's how to set up facial recognition to unlock the screen on you GizmoTab.

GizmoTab - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your GizmoTab.

GizmoTab - Unlock Screen

To unlock the screen on your GizmoTab, check out this info.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

GizmoTab - Check Device Storage

Here's how to free up space if your GizmoTab runs slow or crashes, or you can't save media.

GizmoTab - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your GizmoTab.

GizmoTab - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your GizmoTab.

GizmoTab - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your GizmoTab to an SD / memory card.

Navigating & Multitasking

GizmoTab - Access Parent Dashboard

Here's how to view app info and manage usage time and content on the GizmoTab app.

Operating System & Software

GizmoTab - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your GizmoTab if the screen freezes or app, audio or sync issues occur and the device won't start up.

GizmoTab - Factory Data Reset (Powered On)

Here's how to factory / hard reset your GizmoTab if the screen freezes or app, audio or sync issues occur.

GizmoTab - Install Device Software Updates

Here's how to check for and install software updates on your GizmoTab.

GizmoTab - View Software Version

To view the software version your GizmoTab is running, check out this info.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Verizon GizmoTab - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

SIM Card

GizmoTab - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your GizmoTab or turn it on or off.

GizmoTab - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your GizmoTab.

GizmoTab - View SIM Card Number

Here's how to view the SIM card number associated with your GizmoTab.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

GizmoTab - Set Notification Sounds

Here's how to select or change notification sounds on your GizmoTab.

GizmoTab - Turn Music and Sound Effects On / Off

Here's how to turn music and sound effects on/off for your GizmoTab.

GizmoTab - Volume Controls

Here's how to adjust the volume if your GizmoTab doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Verizon Messages (Message+) - Android Tablet - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android tablet.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

GizmoTab - Capture a Screenshot

Here's how to capture a screenshot on your GizmoTab.

GizmoTab - Set Up Printing

Here's how to set up and add a printer to your GizmoTab.

Top 10 things to do with your new tablet

Learn how to set up your new tablet with important features and functions. Get the most out of your new tablet with these practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

GizmoTab - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your GizmoTab.

GizmoTab - Add a Wi-Fi Network

Here's how to connect your GizmoTab to a Wi-Fi network.

GizmoTab - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your GizmoTab to auto switch between Wi-Fi and mobile data, view this.

GizmoTab - Network Mode Settings

View this info on Network Mode Settings if you're having issues with calls, messages or data services.

GizmoTab - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your GizmoTab view this info.

GizmoTab - Reset Network Settings

Here's how to reset settings if your GizmoTab can't connect to data or send / receive messages.

GizmoTab - Tethered Modem Connection

Here's how to use your GizmoTab as a modem to connect to the internet via USB or Bluetooth.

GizmoTab - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your GizmoTab on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55