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Software Upgrade Assistant
Initial Setup for Samsung

2026-10-04 04:17:50.403

Software Upgrade Assistant
Initial Setup for Samsung

Need to update your Samsung device? Learn how to install the Upgrade Assistant on your PC or Mac to easily manage your software updates.

Before you begin

Ensure the following system requirements are met before installation of the Software Upgrade Assistant (SUA):
  • Windows® 7 and later or Mac OS 10.6 and later versions.
  • Up to 5GB of available computer storage (to store the Update File), USB cable and Internet connection.
The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA may be unavailable.
If the update fails to install refer to the Software Repair Assistant for further assistance.

Windows

  1. Ensure your device is powered on then connect it to a compatible computer using the supplied USB cable.
  2. Once connected via USB cable, an Autoplay pop up should open automatically on the computer.
    If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from 'Charge Only' to 'File Transfer' or 'Software Installation' mode.
    For those devices without the 'File Transfer' option (e.g., Galaxy S7, etc.), tap 'Connected for charging: touch for other USB options' then tap 'Transferring Media Files'.
  3. From the AutoPlay pop up window, click
    Verizon_EUT_Installer.zip
    .
    If the AutoPlay pop up window is not available, right-click on the
    Start menu icon
     then navigate:
    File Explorer
    This PC
    . Look under 'Devices and drives' then click
    CD Drive: Verizon Mobile
    .
  4. When prompted that Software is available for your device, click
    Yes/Install now
    .
    If prompted with 'User Account Control' screen(s), click
    Yes
     to continue.
  5. From the Welcome screen, click
    Next
    .
  6. Browse to the desired installation destination then click
    Next
     for the installation process to begin.
  7. When the installation is complete, click
    Finish
    .
  8. Click the
    Software Upgrade Assistant tray icon
     to open the Software Upgrade Assistant.

Macintosh

  1. Ensure your device is powered on then connect it to a compatible computer using the supplied USB cable.
    If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from "Charge Only" to "File Transfer" or "Software Installation" mode.
    If the software doesn't download from your device after plugging into your computer, download from Samsung's website.
  2. From the Macintosh desktop, navigate:
    Finder
    Preferences
    .
  3. From the General tab, ensure the following items are selected:
    • Hard disks
    • External disks
    • CDs, DVDs, and iPods
  4. Open the
    Finder
    .
  5. Double-click the
    Verizon Mobile icon
    .
  6. When prompted that software is available, click
    Yes
     for the download process to begin.
  7. When the download process has been completed, click
    Install Now
     for the installation process begin.
  8. When completed, click
    Close
    .
  9. Click the
    Software Upgrade Assistant tray icon
     to open the Software Upgrade Assistant.

Software Upgrade Assistant - Software Update