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Kyocera DuraXV+ - Support Overview

Activate and setup
Learn how to activate and set up your DuraXV+.

DuraXV+ User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot DuraXV+
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

DuraXV / DuraXV+ by Kyocera - Phone Setup Wizard

Here's how to quickly set up and activate your DuraXV / DuraXV+.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

DuraXV / DuraXV+ by Kyocera - Move Music Files from Device

Here's how to transfer music files from your DuraXV / DuraXV+ by Kyocera to a computer.

DuraXV / DuraXV+ by Kyocera - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your DuraXV / DuraXV+ by Kyocera to a computer.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos to SD / Memory Card

Here's how to transfer, move or upload picture or video files between your DuraXV / DuraXV+ and an SD / memory card.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

DuraXV / DuraXV+ by Kyocera - Insert / Remove Battery

Here's how to insert / remove the battery for your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Master Reset

Here's how to restore your DuraXV / DuraXV+ by Kyocera to factory default settings.

DuraXV / DuraXV+ by Kyocera - View Battery Info

Here's info on battery specs (e.g., talk time, standby time, etc.) and tips for extending battery life.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

DuraXV / DuraXV+ by Kyocera - Bluetooth® Discovery Mode

To make your DuraXV / DuraXV+ visible to Bluetooth devices, view this info.

DuraXV / DuraXV+ by Kyocera - Send Contact via Bluetooth®

Here's how to send a contact on your DuraXV / DuraXV+ by Kyocera via Bluetooth.

DuraXV / DuraXV+ by Kyocera - Turn Bluetooth® On / Off

Here's how to turn Bluetooth for your DuraXV / DuraXV+ by Kyocera on or off.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

DuraXV / DuraXV+ by Kyocera - Add a Speed Dial

Here's how to add a speed dial to your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Answer Options

Here's how to change the way your DuraXV / DuraXV+ by Kyocera answers calls.

DuraXV / DuraXV+ by Kyocera - Call History

To view or clear the call history on your DuraXV / DuraXV+, check out this info.

DuraXV / DuraXV+ by Kyocera - Call a Number

Here's how to place a call from your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Delete Call History

Here's how to clear the call history from your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your DuraXV / DuraXV+ and your dialpad entries aren't recognized, view this info.

DuraXV / DuraXV+ by Kyocera - NAM Selection

Here's how to switch your DuraXV / DuraXV+ between two different phone numbers that are programmed into it.

DuraXV / DuraXV+ by Kyocera - Place a Conference Call

Here's how to place a conference call from your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Redial

Here's how to manually redial a number called from your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Redial Settings

Here's how to manually redial a number from your DuraXV / DuraXV+ by Kyocera or set it to automatically retry.

DuraXV / DuraXV+ by Kyocera - Reset Call Timers

Here's how to reset the call timers on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View Call History

Here's how to view the call history of your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View Call Timers

Here's how to view call timers on your DuraXV / DuraXV+.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos from Device

Here's how to transfer picture or video files from your DuraXV / DuraXV+ by Kyocera to a computer.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos to Device

Here's how to transfer picture or video files from a computer to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Move Pictures / Videos to SD / Memory Card

Here's how to transfer, move or upload picture or video files between your DuraXV / DuraXV+ and an SD / memory card.

DuraXV / DuraXV+ by Kyocera - Record and Send Video via Messaging

Here's how to record and send a video using your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Save a Picture / Video Message

Here's how to save a picture or video file sent as a message to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View Pictures / Videos

Here's how to view pictures and/or videos on your DuraXV / DuraXV+ by Kyocera.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

DuraXV / DuraXV+ by Kyocera - Add a Contact

Here's how to add a contact to your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Delete a Contact

Here's how to remove a contact from your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Edit a Contact

Here's how to edit a contact on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Send Contact via Bluetooth®

Here's how to send a contact on your DuraXV / DuraXV+ by Kyocera via Bluetooth.

Device ID & Info

DuraXV / DuraXV+ by Kyocera - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View PRL / ERI ID

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View Phone Number

Here's how to view the phone number for your DuraXV / DuraXV+.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

DuraXV / DuraXV+ by Kyocera - Adjust Backlight

Here's how to adjust the keypad and display backlight on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Banner Settings

Here's how to adjust the banner settings on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Restriction Settings

To allow or restrict access to services on your DuraXV / DuraXV+, view this info.

DuraXV / DuraXV+ by Kyocera - System Select

Here's how to change the network mode selection setting on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your DuraXV / DuraXV+, view this info.

Email/Gmail

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

DuraXV / DuraXV+ by Kyocera - Turn GPS Location On / Off

Here's how to turn GPS location for your DuraXV / DuraXV+ by Kyocera on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

DuraXV / DuraXV+ by Kyocera - Browser Bookmarks

Here's how to save bookmarks in the Opera browser on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your DuraXV / DuraXV+ by Kyocera, view this.

DuraXV / DuraXV+ by Kyocera - Open Web Browser

Here's how to open the default web browser on your DuraXV / DuraXV+.

Keyboard

DuraXV / DuraXV+ by Kyocera - ERI Alert

Here's how to turn off the Enhanced Roaming Indicator (ERI) if you see a roaming alert on your DuraXV / DuraXV+.

Language

DuraXV / DuraXV+ by Kyocera - Language Selection

Here's how to change the language used on your DuraXV / DuraXV+.

Lock, Unlock, Password & Security

DuraXV / DuraXV+ by Kyocera - Lock Code

Here's how to enter or change a lock code on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Set Up Phone Lock

Here's how to set up screen lock options on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Turn Keyguard On / Off

Here's how to lock or unlock the keypad on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Unlock Screen

Here's how to unlock the screen on your DuraXV / DuraXV+.

Memory/Storage

DuraXV / DuraXV+ by Kyocera - Check Memory

Here's how to check memory usage if your DuraXV / DuraXV+ runs slow or crashes, apps freeze or you can't save media.

DuraXV / DuraXV+ by Kyocera - Format SD / Memory Card

Here's how to format an SD / memory card for your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Insert SD / Memory Card

Here's how to insert an SD / memory card into your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Memory Save Location

Here's how to change the location where your DuraXV / DuraXV+ by Kyocera saves media files.

DuraXV / DuraXV+ by Kyocera - Remove SD / Memory Card

Here's how to remove the SD / memory card from your DuraXV / DuraXV+ by Kyocera.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

DuraXV / DuraXV+ by Kyocera - Move Music Files from Device

Here's how to transfer music files from your DuraXV / DuraXV+ by Kyocera to a computer.

DuraXV / DuraXV+ by Kyocera - Move Music Files to Device

Here's how to transfer music files from a computer to your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Music Only Mode

Here's how to put your DuraXV / DuraXV+ by Kyocera into a state where it can't connect to the Verizon network but can play music.

DuraXV / DuraXV+ by Kyocera - Play Music Files

Here's how to play music files on your DuraXV / DuraXV+ by Kyocera.

Operating System & Software

DuraXV / DuraXV+ by Kyocera - Auto Firmware Over-The-Air (FOTA) Upgrade

Here's how to perform an over-the-air firmware update on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Manual Firmware Over-The-Air (FOTA) upgrade

Here's how to perform an over-the-air firmware update on your DuraXV / DuraXV+ if it doesn't update automatically.

DuraXV / DuraXV+ by Kyocera - View Software Version

Here's how to view the software version your DuraXV / DuraXV+ by Kyocera is running.

Software Upgrade Assistant (Kyocera) - Initial Setup

Here's how to install the Kyocera Software Upgrade Assistant on your computer.

Software Upgrade Assistant (Kyocera) - Repair Assistant

Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

Software Upgrade Assistant (Kyocera) - Software Update

Here's how to upgrade the software on your Kyocera device if software update failed.

SIM Card

DuraXV / DuraXV+ by Kyocera - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Insert SIM Card

Here's how to properly insert a SIM card into your DuraXV / DuraXV+ to avoid potential service issues.

DuraXV / DuraXV+ by Kyocera - Remove SIM Card

Here's how to remove the SIM card from your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - View SIM Card Number

Here's how to view the SIM card number on the Kyocera DuraXV.

Sounds, Volume & Audio

DuraXV / DuraXV+ by Kyocera - Adjust Keypad Volume

Here's how to adjust the keypad volume on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Alert Sounds

Here's how to adjust alert sounds on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Save a Ringtone

Here's how to save an audio file as a ringtone on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Service Alerts

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Set Ringtones

Here's how to select or change ringtones on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Sound Easy Set-Up

Here's how to set notification sounds on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Use Speakerphone

To utilize the speakerphone functionality on your DuraXV / DuraXV+, view this info.

DuraXV / DuraXV+ by Kyocera - Volume Controls

Here's how to adjust the volume if your DuraXV / DuraXV+ doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

DuraXV / DuraXV+ by Kyocera - Auto Receive Messages

If your DuraXV / DuraXV+ is not receiving multimedia (picture / video) messages, view this info.

DuraXV / DuraXV+ by Kyocera - Auto Save

Here's how to set your DuraXV / DuraXV+ to automatically save sent messages.

DuraXV / DuraXV+ by Kyocera - Create and Send a Text Message

Here's how to create and send a text message via the Messages app on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Delete Messages

Here's how to delete text messages from your DuraXV / DuraXV+ by Kyocera via the Messaging app.

DuraXV / DuraXV+ by Kyocera - Send Existing Picture via Messaging

Here's how to send a saved picture from your DuraXV / DuraXV+ to a messaging recipient.

DuraXV / DuraXV+ by Kyocera - Send Picture Message

Here's how to send a picture to a messaging recipient from your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Take and Send a Picture via Messaging

Here's how to take and send a picture with your DuraXV / DuraXV+ by Kyocera.

DuraXV / DuraXV+ by Kyocera - Text Message Entry Method

Here's how to choose how your DuraXV / DuraXV+ by Kyocera enters text using the keypad.

DuraXV / DuraXV+ by Kyocera - Text Message Signature

To add, remove or edit the text message signature on your DuraXV / DuraXV+ by Kyocera, view this info.

DuraXV / DuraXV+ by Kyocera - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your DuraXV / DuraXV+, view this.

DuraXV / DuraXV+ by Kyocera - View Text Messages

Here's how to view text messages on your Dura XV / Dura XV+.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

DuraXV / DuraXV+ by Kyocera - Set Shortcut

Here's how to create shortcuts via the buttons on your DuraXV / DuraXV+.

Visual & Hearing Accessibility

DuraXV / DuraXV+ by Kyocera - Manage TTY Settings

To change the TTY settings on your DuraXV / DuraXV+, check out this info.

Wallpapers/Theme

DuraXV / DuraXV+ by Kyocera - Display Theme Settings

Here's how to change the theme for the main display on your DuraXV / DuraXV+.

DuraXV / DuraXV+ by Kyocera - Set Wallpaper

Here's how to set the main screen image on your DuraXV / DuraXV+.

Wi-Fi & Network

DuraXV / DuraXV+ by Kyocera - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your DuraXV / DuraXV+ by Kyocera.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55