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Lenovo Flex 5G - Support Overview

Find device-specific support and online tools for your Lenovo Flex 5G.
Activate and setup

Activate and set up your Flex 5G


Troubleshooting

This online tool will help you identify and resolve problems with your Flex 5G.

 


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Lenovo Flex 5G User Guide (PDF)

This User Guide can help you get the most out of your Lenovo Flex 5G. Learn about set up, advanced use and navigation.

Lenovo Flex 5G - Activate / Set Up Device

Here's how to quickly set up your Flex 5G laptop.

Windows 10 - Sign In / Out

Here's how to sign in or out of your account on your Windows 10 device.

Back Up & Transfer Content

Lenovo Flex 5G - Transfer Data via USB

Here's how to transfer data to / from your Flex 5G laptop via USB.

Windows 10 - Turn Off Automatic Backup (OneDrive)

Here's how to turn off automatic backup for OneDrive on your Windows 10 device.

Windows 10 - Turn On Automatic Backup (OneDrive)

Here's how to turn on automatic backup to OneDrive on your Windows 10.

Basics

Windows 10 - Add Files (OneDrive)

Here's how to add files on your Windows 10 device via OneDrive.

Windows 10 - Add a Microsoft Account

Here's how to add a Microsoft account using Windows 10.

Windows 10 - Add a User Account

Here's how to add a user profile so multiple people can use your Windows 10 device.

Windows 10 - Create a Microsoft Account

Here's how to create a Microsoft account for your Windows 10 device.

Windows 10 - How to Restore, Refresh, or Reset your PC

Here how to restore, refresh or reset your Windows 10 device.

Battery & Power

Lenovo Flex 5G - Power the Device On / Off

Here's how to turn your Flex 5G laptop on or off, which can help if its unresponsive, frozen or runs slowly.

Lenovo Flex 5G - Turn Power Saver On / Off

Here's how to turn Battery Saver on or off to help manage battery performance for your Flex 5G laptop.

Lenovo Flex 5G - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Flex 5G laptop.

Turn Battery Optimization On / Off - Android 6.x and higher (Lenovo)

Here's how to turn on the battery optimization on/off on your Lenovo device.

Bluetooth

Add a Bluetooth COM Port (Incoming) - Windows

Here's how to add an incoming Bluetooth COM port for Windows.

Windows 10 - Delete Paired Bluetooth Connection

Here's how to delete a Bluetooth connection from your Windows 10 device.

Windows 10 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Windows device on or off and make it visible to other devices for pairing.

Camera, Photos & Videos

Lenovo Flex 5G - Common Camera Settings

Here's info on common camera settings (e.g., HDR, timer, etc.) for your Flex 5G laptop.

Computer/PC Connectivity

Testing Network Connectivity via Traceroute - Windows

Here's how to use your Windows computer to run the traceroute utility to determine the route which data takes between two points.

Windows 10 - Turn Wireless Connections On / Off

Here's how to turn wireless connections (e.g., Cellular, Wi-Fi, Bluetooth, etc.) to your Windows 10 device.

Data

Windows 10 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 10 device.

Windows 10 - Set Up a Metered Connection

Here's how to limit the data used by your device connected to a PC running Windows 10.

Windows 10 - Turn Data On / Off

Here's how to turn cellular date for your Windows 10 device on or off.

Date & Time

Windows 10 - Set Date and Time

If your Windows 10 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Windows 10 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) associated with your Windows 10 device.

Windows 10 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 10 device.

Windows 10 - View Phone Number

Here's how to view the mobile number for your Windows 10.

Device Settings

Lenovo Flex 5G - Configure Lenovo Pen Settings

Here's how to configure Pen settings (e.g., writing hand, show cursor, etc.) on your Flex 5G laptop.

Windows 10 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Windows 10 device, view this info.

Windows 10 - Turn Screen Rotation On / Off

If the display on your Windows 10 device doesn't flip or rotate, here's how to fix it.

Windows 10 - Turn Tablet Mode On / Off

Here's how to turn 'Tablet mode' for your Windows 10 device on or off.

Email/Gmail

Windows 10 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Windows 10.

Windows 10 - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) corporate email setup for your Windows 10 device.

Windows 10 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Windows 10 device.

Windows 10 - Sign In Without a Microsoft Account

Here's how to sign in to your Windows 10 device without a Microsoft account.

Windows 10 - View Email Messages

Here's how to view email messages on your Windows 10 device.

Find my device

Lenovo Flex 5G - Find My Device

Here's how to use Find My Device so you can remotely locate, lock or erase your Flex 5G laptop.

GPS & Location Based Services

Windows 10 - Turn GPS Location On / Off

Here's how to turn the GPS location for your Windows 10 device on or off.

Home Screen

Lenovo Flex 5G - Touch Screen Settings

Here's how to use common touch screen gestures (e.g., zoom in, zoom out, rotate, etc.) for your Flex 5G laptop.

Windows 10 - Manage Tiles

Here's how to pin, unpin, resize and rearrange tiles on your Windows 10 device.

Hotspot

Windows 10 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Windows 10 device.

Windows 10 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) for your Windows 10 device.

Windows 10 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Windows 10 device on or off.

Internet & Web Browser

Delete Temporary Internet Files and Cookies - Microsoft Edge

Here's how to delete temp files and cookies from your Edge browser.

Windows 10 - Change the Browser Start / Home Page

Here's how to change the Edge browser start / home page on your Windows 10 device.

Windows 10 - Create or End Internet Connection

Here's how to create or end an internet connection on your Windows 10 device.

Windows 10 - Microsoft Edge - Add, Delete or Open Favorites

Here's how to add, delete or open favorites using Microsoft Edge on Windows 10.

Windows 10 - Open Web Browser

Here's how to launch the Microsoft Edge browser on your Windows 10 device.

Lock, Unlock, Password & Security

Lenovo Flex 5G - Device Lock

Here's how to lock and unlock the screen for your Flex 5G laptop.

Lenovo Flex 5G - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Flex 5G laptop.

Memory/Storage

Lenovo Flex 5G - Transfer Data via USB

Here's how to transfer data to / from your Flex 5G laptop via USB.

Windows 10 - Check Device Storage

Here's how to view free up space if your Windows 10 device runs slow or crashes and/or apps freeze when running them.

Windows 10 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Windows 10 device.

Operating System & Software

Lenovo Flex 5G - Restore to Factory Defaults

Here's how to restore your Flex 5G laptop to default factory settings.

Windows - View Software Version

Here's how to view the software version your Windows OS device is running.

Windows 10 - Install Device Software Updates

Here's how to check for or to install software updates on your Windows 10 device.

SIM Card

Lenovo Flex 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Flex 5G laptop.

Windows 10 - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your Windows 10.

Windows 10 - Unblock SIM PIN

If your SIM PIN for your Windows 10 device is blocked, here's how to unblock it.

Windows 10 - View SIM Card Number

Here's how to view the number for the SIM card associated with your Windows 10 device.

Sounds, Volume & Audio

Lenovo Flex 5G - Volume Controls

Here's how to adjust the volume on your Flex 5G laptop.

Status Indicators/Lights

Windows 10 - View Signal Strength

Here's how to view the signal strength for your Windows 10 device.

Tips, Tricks & Shortcuts

Lenovo Flex 5G - Capture a Screenshot

Here's how to capture and view a screenshot on your Flex 5G laptop.

Wi-Fi & Network

Set Up Wi-Fi Connection - Windows

Here's how to set up an available Wi-Fi network on your Windows computer.

Windows - Remove / Forget Wi-Fi Connection

To remove a saved Wi-Fi network from your Windows, view this info.

Windows 10 - Edit Access Point Name (APN)

Here's how to configure the APNs your Windows 10 device can use.

Windows 10 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Windows 10 device on or off.

Windows 10 - How to Manually Connect to a Wi-Fi Network

Learn how to add a Wi-Fi network to your Windows 10 device if the one you want doesn't display. Follow these instructions from Verizon and get connected.