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LG G4™ - Support Overview

Find device-specific support and online tools for your LG G4.
Troubleshoot G4
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android

Here's how to install Samsung Gear Manager on your Android device.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Create a New Google Account - LG G4

Here's how to create a new Google (Gmail) account for your LG G4.

Turn Android Device Protection On / Off - LG G4

Here's how to turn Android Device Protection for your LG G4 on or off.

Activate / Set Up Device - LG G4

Here's how to quickly set up your LG G4.

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Adjust Account Sync Settings - LG G4

Here's how to view sync settings on your LG G4 if you're not receiving email and app notifications.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your LG G4™

Get to know your new LG G4 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:11)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:11

Video: What is Verizon Cloud?
(length: 1:38)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:38

Back Up & Transfer Content

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Files from Internal Storage to SD / Memory Card - LG G4

Here's how to move files from internal storage on your LG G4 to an SD / memory card.

Move Media Files to / from Computer - LG G4

Here's how to transfer pictures, video or music files between your LG G4 and a computer.

Share Picture from Gallery - LG G4

Here's how to share a saved picture from your LG G4.

Share Video from Gallery - LG G4

Here's how to share a saved video from your LG G4.

Take and Share a Picture - LG G4

Here's how to take and share a picture from your LG G4.

Transfer Content - Apple iPhone to Android

Here's how to transfer content (e.g., contacts, photos, videos, etc.) from your iPhone to a new device.

Transfer Content with the LG Mobile Switch App

Here's some important info to review before transferring content via the LG Mobile Switch app.

Transfer Data via Android Beam - LG G4

To wirelessly transfer data from your G4 to another NFC-capable device, view this info.

Transfer Data via SmartShare Beam - LG G4

Here's how to wirelessly transfer data from your LG G4 to another device.

Turn Android Beam On / Off - LG G4

Here's how to enable Android Beam and transfer files from your LG G4 to other NFC-capable devices.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Charging Issues - LG Smartphones

Here's info on what to do if your LG smartphone experiences battery charging issues.

View Battery Info - LG G4

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your G4.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Insert / Remove Battery - LG G4

Here's how to insert / remove the battery for your LG G4.

LG G4 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG G4.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Turn Power Saver On / Off - LG G4

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG G4.

Bluetooth

Send Contact via Bluetooth - LG G4

Here's how to send a contact on your LG G4 via Bluetooth.

Connect your Vehicle to Bluetooth

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth Connection - Android

Here's how to delete a Bluetooth connection from your Android device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Turn Bluetooth On / Off - LG G4

Here's how to turn Bluetooth for your LG G4 on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add / Remove Speed Dial Number - LG G4

Here's how to add or remove a speed dial number on your LG G4.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Block / Unblock Numbers - LG G4

Here's how to send unwanted calls directly to voicemail for your LG G4.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Call a Number - LG G4

Here's how to place a call from your LG G4.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - LG G4

If you're calling into an automated system (e.g., Voicemail) from your LG G4 and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Place a Conference Call - LG G4

Here's how to place a conference call from your LG G4.

Redial - LG G4

Here's how to manually redial a number called from your LG G4.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Use Speakerphone - LG G4

To utilize the speakerphone functionality on your G4, view this info.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

View / Delete Call History - LG G4

To view or clear the call history on your LG G4, check out this info.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

View Pictures / Videos - LG G4

Here's how to view pictures and/or videos on your LG G4.

Access Google Photos - Android

Here's how to access your Google photos app on your device.

Common Camera Settings - LG G4

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG G4.

Move Media Files to / from Computer - LG G4

Here's how to transfer pictures, video or music files between your LG G4 and a computer.

Record and Share a Video - LG G4

Here's how to record and send a video using your LG G4.

Share Picture from Gallery - LG G4

Here's how to share a saved picture from your LG G4.

Share Video from Gallery - LG G4

Here's how to share a saved video from your LG G4.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Share a Picture - LG G4

Here's how to take and share a picture from your LG G4.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

USB Debugging Mode - LG G4

Here's how to facilitate a connection between your LG G4 and a computer with the Android SDK.

Contacts

Send Contact via Bluetooth - LG G4

Here's how to send a contact on your LG G4 via Bluetooth.

Add a Contact - LG G4

Here's how to add a contact to your LG G4.

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Contact Display Options - LG G4

Here's how to configure how your contacts display on your LG G4.

Delete a Contact - LG G4

Here's how to remove a contact from your LG G4.

Edit a Contact - LG G4

Here's how to edit a contact on your LG G4.

Export Contact / Address Book Info to .CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Export Contacts to SD / Memory Card - LG G4

Here's how to export contacts to an SD / memory card in your LG G4.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts from SD / Memory Card - LG G4

Here's how to import contacts from an SD / memory card to your LG G4.

Link / Unlink Contacts - LG G4

Here's how to link or unlink duplicate contacts in your LG G4.

Push to Talk Plus - Add a Contact

Here's how to add a contact using Push to Talk Plus.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

View Contact Sync Source - LG G4

Here's how to view where a phonebook contact on your LG G4 was imported from.

Data

View / Restrict Data Usage by App - LG G4

Here's how to view / restrict the amount of data an app on your LG G4 uses.

Allow / Deny Data Roaming - LG G4

Here's how to turn data roaming for your LG G4 on or off.

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

Manage Data Usage - LG G4

Here's how to change the data usage cycle and set data warnings and / or limits on your LG G4.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Data On / Off - LG G4

To turn the mobile data for your LG G4 on or off, follow these steps.

Turn Facebook Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android

If you want your smartphone to automatically populate the date and time based on your location, view this info.

Set Date and Time - LG G4

If your LG G4 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

View Device ID (ESN / IMEI / MEID) - LG G4

Here's how to view the device ID (IMEI) for your LG G4.

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View MAC Address - LG G4

Here's how to view the Wi-Fi MAC address for your G4.

View Phone Number - LG G4

Here's how to view the phone number for your LG G4.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Turn Screen Inversion On / Off - LG G4

If the color scheme on your LG G4 is reversed, view this.

Adjust Display / Brightness Settings - LG G4

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Daydream, Font size, etc.) for your LG G4.

Auto Receive Messages - LG G4

Here's how to check settings on your LG G4 if you're not receiving your picture / video messages.

Manage Do Not Disturb Settings - LG G4

If your LG G4 isn't receiving calls or alerts for texts and email, here's how to check Do not Disturb settings.

Reset All Settings - LG G4

If your LG G4 crashes, resets or runs slow, or apps freeze or reset the device, view this.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Turn Airplane Mode On / Off - LG G4

To turn Verizon network services on/off or if they aren't functioning on your LG G4, view this info.

Turn Data On / Off - LG G4

To turn the mobile data for your LG G4 on or off, follow these steps.

Turn Message Delivery Confirmation Setting On / Off - LG G4

To receive delivery confirmation for messages sent from your LG G4, view this.

Turn Power Saver On / Off - LG G4

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG G4.

Turn Screen Rotation On / Off - LG G4

If the display on your LG G4 doesn't rotate, this shows how to fix it.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

View Device Screen on TV - LG G4

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your LG G4.

Email/Gmail

Add an Existing Google Account - LG G4

Here's how to add an existing Google (Gmail) account to your LG G4.

Create a New Google Account - LG G4

Here's how to create a new Google (Gmail) account for your LG G4.

Perform a Gmail Sync - LG G4

Here's how to sync Google email, contacts, calendar, etc. on your LG G4.

Remove Gmail Account - LG G4

Removing then re-adding a Gmail account on your G4 often fixes email issues.

Add a Personal / Corporate Email Account - LG G4

Here's how to set up a personal / corporate email account on your LG G4.

Compose and Send Email Message - LG G4

Here's how to create and send an email message from your LG G4.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows

Here's how to allow your email client (e.g., Windows® Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Delete Email Messages - LG G4

Here's how delete email messages from your LG G4.

Email Account Common Settings - LG G4

Here's info on common personal email settings (e.g., account name, etc.) for your LG G4.

Email Account Data Usage Settings - LG G4

To modify data usage options for the personal email account on your LG G4, view this info.

Email Account Notification Settings - LG G4

If you're not getting notifications for the personal email on your LG G4, view this info.

Email Account Password and Server Settings - LG G4

To update the personal email password/server settings for your LG G4, view this info.

Email Account Signature Settings - LG G4

To enter or edit the personal email signature on your LG G4, view this info.

Email Account Sync Frequency Settings - LG G4

To adjust the personal email sync frequency settings on your LG G4, view this info.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail for Android - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail for Android - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail for Android - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Manage Corporate Email Settings - LG G4

Here's info on updating work email settings for your LG G4.

Recover Gmail Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove a Personal / Corporate Email Account - LG G4

Here's how to delete a personal / corporate email account from your LG G4.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: How to Set Up Email on Your LG G4™
(length: 2:49)
Get started with email on your LG G4 in this video.
Length: 2:49

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

View and Reply to an Email Message - LG G4

Here's how to view and reply to an email message from your LG G4.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Improving GPS Performance

Here's info on improving GPS performance on your device.

Turn GPS Location On / Off - LG G4

Here's how to turn GPS location for your LG G4 on or off.

Google Backup & restore

Google Backup and Restore - LG G4

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your LG G4.

Home Screen

LG G4 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG G4.

LG G4 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG G4.

Mode Change - LG G4

Here's how to change the Home screen layout on your LG G4 if it looks different.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - LG G4

To change the Mobile Hotspot password on your LG G4, view this info.

Configure Broadcast Settings - Mobile / Wi-Fi Hotspot - LG G4

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG G4.

Manage Mobile / Wi-Fi Hotspot Settings - LG G4

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your LG G4.

Mobile Hotspot - LG G4

Here's how to turn Mobile Hotspot for your LG G4 on or off.

Internet & Web Browser

Chrome Browser - Android - Add a Browser Bookmark

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Allow / Block Browser Cookies

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome Browser - Android - Delete a Browser Bookmark

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Edit a Browser Bookmark

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Open a Browser Bookmark

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Change the Browser Start / Home Page - LG G4

Here's how to change the browser start page on your LG G4.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome Browser - Android - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

Language Selection - LG G4

Here's how to change the language used on your LG G4.

Lock, Unlock, Password & Security

Set Up Face Recognition - LG G4

Here's how to set up your facial recognition to unlock the screen on your LG G4.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Enable / Disable / Modify Screen Lock - LG G4

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your LG G4.

Manage Screen Lock Settings - LG G4

Here's how to configure the screen lock settings for your LG G4.

Set Lock Screen Notifications - LG G4

Here's how to manage how notifications appear on your LG G4 when the screen is locked.

Smart Lock - LG G4

Here's how to turn on and customize the Smart Lock setting on your LG G4.

Unlock Screen - LG G4

To unlock the screen on your LG G4, check out this info.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Check Device Storage - LG G4

Here's how to free up space if your LG G4 runs slow or crashes/resets, apps freeze or you can't save media.

Export Contacts to SD / Memory Card - LG G4

Here's how to export contacts to an SD / memory card in your LG G4.

Format SD / Memory Card - LG G4

Here's how to erase all data on the SD / memory card of your LG G4.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Import Contacts from SD / Memory Card - LG G4

Here's how to import contacts from an SD / memory card to your LG G4.

Insert or Remove SD / Memory Card - LG G4

Here's how to insert or remove an SD / memory card for your LG G4.

Move Files from Internal Storage to SD / Memory Card - LG G4

Here's how to move files from internal storage on your LG G4 to an SD / memory card.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Record and Play File - Voice Recorder - LG G4

To record and play a sound file on your LG G4, check out this info.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

Manage Contactless Payments - LG G4

Here's how to use the 'Tap & pay' service with your LG G4.

Transfer Data via Android Beam - LG G4

To wirelessly transfer data from your G4 to another NFC-capable device, view this info.

Transfer Data via SmartShare Beam - LG G4

Here's how to wirelessly transfer data from your LG G4 to another device.

Turn Android Beam On / Off - LG G4

Here's how to enable Android Beam and transfer files from your LG G4 to other NFC-capable devices.

Turn NFC On / Off - LG G4

Here's how to turn NFC on or off so compatible apps can transfer files from your G4.

Video: Using NFC on Your LG G4™
(length: 1:35)
Share content with a tap of your phone with the NFC feature on your LG G4. Watch this video to learn how.
Length: 1:35

Operating System & Software

Software Upgrade Assistant (LG) - Repair Assistant

Here's how to repair LG device software using a computer if an Over-the-Air update fails.

Factory Data Reset (Powered Off) - LG G4

Here's how to factory / hard reset your LG G4 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Factory Data Reset (Powered On) - LG G4

If your LG G4 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Updates - LG G4

Here's how to check for and install software updates on your LG G4.

Protect Against Downloading Ransomware Malware - Android

Here's info to help protect your device against ransomware.

Remove Ransomware From the Device - Android

Here's how to remove ransomware from your device.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

Software Upgrade Assistant (LG) - Software Update

Here's how to update LG device software using a computer if an Over-the-Air update fails.

View Software Version - LG G4

Here's how to view the software version your LG G4 is running.

SIM Card

View SIM Card Number - LG G4

Here's how to view the SIM card number associated with your LG G4.

Enable / Disable / Modify SIM PIN - LG G4

Here's how to change the SIM PIN for your LG G4 or turn it on or off.

Insert / Remove SIM Card - LG G4

Here's how to properly insert or remove a SIM card for your LG G4.

My Verizon Website - Locate the SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Vibrate Mode - LG G4

Here's how to turn vibrate mode for your LG G4 on or off.

Volume Controls - LG G4

Here's how to adjust the volume if your LG G4 doesn't vibrate or play sounds when receiving calls / messages.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Save a Ringtone - LG G4

Here's how to save a music file as a ringtone on your LG G4.

Set Ringtones / Notification Sounds - LG G4

Here's how to select or change ringtones / notification sounds on your LG G4.

Turn Off All Sounds - LG G4

Here's how to turn off / silence all sounds on your LG G4.

Status Indicators/Lights

View Signal Strength - LG G4

Here's how to view signal strength on the LG G4.

TV

Verizon Cloud - Android Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

View Text Messages - LG G4

Here's how to view text messages via the Messages app on your LG G4.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - LG G4

Here's how to create and send a text message via the Messaging app on your LG G4.

Cut, Copy and Paste Text - LG G4

Here's how to cut, copy and paste text on your LG G4.

Delete Messages - LG G4

Here's how to delete text messages from your LG G4 via the Messaging app.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Save a Picture / Video Message - Android Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Set Default Messaging App - LG G4

Here's how to set the default messaging app on your LG G4.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text Message Notification Settings - LG G4

Here's how to turn text message notifications for your LG G4 on or off via the Messaging app.

Text Message Signature - LG G4

To add, remove or edit the text message signature on your LG G4, view this info.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Turn Message Delivery Confirmation Setting On / Off - LG G4

To receive delivery confirmation for messages sent from your LG G4, view this.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

Android - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

Capture a Screenshot - LG G4

Here's how to capture and view a screenshot on your LG G4.

Set Up Printing - LG G4

Here's how to set up and add a printer to your LG G4.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Manage TTY Settings - LG G4

To change the TTY settings on your LG G4, check out this info.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

Access Wi-Fi Direct - LG G4

Here's how to use Wi-Fi Direct so you can easily connect your LG G4 with other Wi-Fi capable devices.

Turn Wi-Fi On / Off - LG G4

Here's how to turn Wi-Fi for your LG G4 on or off.

Add a Virtual Private Network - LG G4

Here's how to add a virtual private network (VPN) to your LG G4.

Add a Wi-Fi Network - LG G4

Here's how to add an available Wi-Fi network to your LG G4.

Auto Switch Between Wi-Fi & Mobile Data Networks - LG G4

To allow your LG G4 to auto switch between Wi-Fi and mobile data, view this.

Network Mode Settings - LG G4

View this info on network mode settings if you're having issues with voice / data services on your LG G4.

Remove Wi-Fi Connection - LG G4

To remove a saved Wi-Fi network from your LG G4, view this info.

Reset Network Settings - LG G4

Here's how to reset settings if your LG G4 can't connect to data or send / receive messages.

Tethered Modem Connection - LG G4

Here's how to use your LG G4 as a modem to connect to the internet via USB or Bluetooth.

Turn Mobile / Wi-Fi Hotspot On / Off - LG G4

Here's how to turn Mobile Hotspot for your LG G4 on or off.

Turn Wi-Fi Calling On / Off - LG G4

When turned on, Wi-Fi Calling may improve indoor call quality for your LG G4.

Video: How to Set Up Wi-Fi on Your LG G4™
(length: 1:19)
Learn to set up Wi-Fi on your LG G4 in this video.
Length: 1:19

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.