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LG G5 - Support Overview

Find device-specific support and online tools for your LG G5 4G LTE.
Troubleshoot G5
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Download and Install Samsung Gear Manager - Android® 

Here's how to install Samsung Gear Manager on your Android device.

Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

Getting to Know Your LG G5

Get to know your new LG G5 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG G5 - Activate / Set Up Device

Here's how to quickly set up your LG G5.

LG G5 - Adjust Account Sync Settings

If you're not receiving email and app notifications, view this info on sync settings on your LG G5.

LG G5 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your LG G5 on or off.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG G5 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your LG G5 and a computer.

LG G5 - Transfer Data via Android Beam

To wirelessly transfer data from your LG G5 to another NFC-capable device, view this info.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with LG Mobile Switch App

Here's how to transfer media, contacts, call logs, text messages, etc. via the LG Mobile Switch app.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG G5 - View Signal Strength

Here's how to view signal strength on the LG G5.

LG G5™ Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG G5.

LG G5™ Simulator: Turning the Phone On and Off

Learn how to power on and shut down your LG G5.

Battery & Power

Battery Charging Issues - LG Smartphones

Here's info on what to do if your LG smartphone experiences battery charging issues.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

LG G5 - Insert / Remove Battery

Here's how to insert / remove the battery for your LG G5.

LG G5 - Soft Reset

Here's how to restart your LG G5 if it crashes and resets, freezes or runs slow.

LG G5 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG G5.

LG G5 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG G5.

LG G5 - View Battery Info

Here's info on the battery specs (e.g., usage time, standby time, etc.) for your LG G5.

LG G5™ Simulator: Using Battery Saver Mode

Learn how to switch to Battery Saver mode to help lengthen the battery life of your LG G5.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Video: Battery Tips for Your LG G5
(length: 2:08)
Get the most out of your battery by learning power saving tips on your LG G5.
Length: 2:08

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

LG G5 - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth using your LG G5.

LG G5 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your LG G5 on or off and make it visible to other devices for pairing.

LG G5™ Simulator: Pairing with a Bluetooth® Device

See how to pair your LG G5 with your Bluetooth device.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

LG G5 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your LG G5.

LG G5 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your LG G5.

LG G5 - Call a Number

Here's how to call a number using your LG G5.

LG G5 - Place a Conference Call

Here's how to place a conference call when using your LG G5.

LG G5 - Redial

Here's how to redial a number when using your LG G5.

LG G5 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your LG G5.

LG G5 - View / Delete Call History

To view or clear the call history on your LG G5, check out this info.

LG G5™ Simulator: Calling a Contact

An interactive guide on how to call a contact using your LG G5.

LG G5™ Simulator: Calling a New Number

Discover how to use your LG G5 to call a new number.

LG G5™ Simulator: Changing the Ringtone

Learn how to change the ringtone on your LG G5.

LG G5™ Simulator: Ignoring a Call and Replying with a Text

A visual guide for ignoring a call and sending a text message to the caller with your LG G5.

LG G5™ Simulator: Returning to a Call

A visual guide on how to return to a call after multitasking, like browsing the Internet, on your LG G5.

LG G5™ Simulator: Switching Between Calls

Learn how to switch between two phone calls on your LG G5.

LG G5™ Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your LG G5.

LG G5™ Simulator: Using Hands-Free Calling

Discover how to use your voice to place a call with your LG G5.

LG G5™ Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your LG G5.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on an Android smartphone.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Wi-Fi Calling - Android™ - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your Android smartphone.

Wi-Fi Calling - Android™ - Turn Roaming On / Off

Here's how to turn roaming for Wi-Fi Calling on or off for Android smartphones.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG G5 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG G5.

LG G5 - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your LG G5 and a computer.

LG G5 - Record and Share a Video

Here's how to record and share a video with your LG G5.

LG G5 - Share Picture from Gallery

Here's some info on how to share a picture from your Gallery on your LG G5.

LG G5 - Share Video from Gallery

Here's some info on how to share a video from the Gallery on your LG G5.

LG G5 - Take and Share a Picture

Here's how to take and share a picture using the LG G5.

LG G5 - View Pictures / Videos

Here's how to view pictures or videos on your LG G5.

LG G5™ Simulator: Capturing and Viewing Screenshots

Learn how to take a picture of the screen and view it on your LG G5.

LG G5™ Simulator: Changing the File Size of Pictures and Videos

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your LG G5.

LG G5™ Simulator: Recording a Video

Learn how to record a video using your LG G5.

LG G5™ Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your LG G5.

LG G5™ Simulator: Taking a Picture

Discover how to take a picture using your LG G5.

LG G5™ Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your LG G5.

LG G5™ Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your LG G5.

LG G5™ Simulator: Turning the Flash On and Off

A visual guide for how to take a picture with the flash on using your LG G5.

LG G5™ Simulator: Zooming In and Out

Learn how to zoom in and out when taking photos on your LG G5.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG G5 - USB Debugging Mode

Here's how to facilitate a connection between your LG G5 and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts - Android™ - Backup Assistant

Here's how to import contacts from your old device to your new Android device using Backup Assistant.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Import Contacts to Gmail (Non-Android Device)

Here's how to import contacts to Gmail from a non-Android device.

LG G5 - Add a Contact

Here's how to add a contact to your LG G5.

LG G5 - Contact Display Options

Here's how to configure how you want your contacts to display on your LG G5.

LG G5 - Delete a Contact

Here's how to delete a contact from your LG G5.

LG G5 - Edit a Contact

Here's how to edit a contact on your LG G5.

LG G5 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your LG G5.

LG G5 - Import Contacts from SD / Memory Card

Here's how to import contacts on your LG G5 from a SD / Memory Card.

LG G5 - Link / Unlink Contacts

If you have duplicate or missing contacts or you'd like to link or unlink them, view this info.

LG G5 - Send Contact via Bluetooth®

Here's how to send a contact via Bluetooth using your LG G5.

LG G5 - View Contact Sync Source

Here's how to view where a contact on your LG G5 originated from.

LG G5™ Simulator: Adding a Contact

Learn how to add a new contact to your LG G5.

LG G5™ Simulator: Adding and Deleting Contacts from Favorites

Discover how to add or delete contacts from your Favorites list on your LG G5.

LG G5™ Simulator: Assigning a Picture to a Contact

Discover how to add a picture to a contact on your LG G5.

LG G5™ Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your LG G5 without looking at it.

LG G5™ Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your LG G5.

LG G5™ Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your LG G5.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Conserve Data Usage - Google+

Here's how to save data on your Android smartphone / tablet via the Google+ app

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

LG G5 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send / receive messages on your LG G5.

LG G5 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your LG G5.

LG G5 - Turn Data On / Off

Here's how to turn mobile data for your LG G5 on or off.

LG G5 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your LG G5 uses.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

LG G5 - Set Date and Time

If your LG G5 shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG G5 - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your LG G5.

LG G5 - View MAC Address

Here's how to view MAC address on your LG G5.

LG G5 - View Phone Number

Here's how to view the phone number for your LG G5.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

LG G5 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Bold text, Font size, etc.) for your LG G5.

LG G5 - Manage Do Not Disturb Settings

If your LG G5 isn't receiving calls or alerts for texts and email, here's how to check 'Do not disturb' settings.

LG G5 - Mode Change

Here's how to change the Home screen layout on your LG G5 if it looks different.

LG G5 - Reset All Settings

If your LG G5 crashes, resets or runs slow, or apps freeze or reset the device, view this.

LG G5 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning, view this info.

LG G5 - Turn Screen Inversion On / Off

Here's how to change the color scheme on your LG G5 if it's reversed.

LG G5 - Turn Screen Rotation On / Off

Here's how to fix it the display on your LG G5 if it doesn't flip or rotate.

LG G5 - View Device Screen on TV

Here's how to use screen mirroring on your LG G5.

LG G5™ Simulator: Accessing Settings

Explore how to access settings on your LG G5 to change alert sounds, turn off GPS and more.

LG G5™ Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your LG G5 by adjusting the screen timeout.

LG G5™ Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your LG G5 to Airplane mode.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG G5 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG G5.

LG G5 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your LG G5.

LG G5 - Compose and Send Email Message

Here's how to compose and send an email message using your LG G5.

LG G5 - Create a New Google™ Account

Here's how to create a new Google (Gmail) account using your LG G5.

LG G5 - Delete Email Messages

Here's how to delete email messages from your LG G5.

LG G5 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your LG G5.

LG G5 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your LG G5, view this info.

LG G5 - Email Account Notification Settings

If you're not getting notifications for the personal email on your LG G5, view this info.

LG G5 - Email Account Password and Server Settings

To update the personal email password/server settings for your LG G5, view this info.

LG G5 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your LG G5.

LG G5 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your LG G5.

LG G5 - Manage Corporate Email Settings

Here's how to update the work email settings for your LG G5.

LG G5 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your LG G5.

LG G5 - Remove Gmail™ Account

Here's how to remove a Gmail account from your LG G5.

LG G5 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your LG G5.

LG G5 - View and Reply to an Email Message

Here's how to view and reply to an email message from your LG G5.

LG G5™ Simulator: Attaching a File to an Email

Learn how to attach a file, like a document or photo, to an email with your LG G5.

LG G5™ Simulator: Replying to an Email

Discover how to reply to an email on your LG G5.

LG G5™ Simulator: Sending an Email

A step-by-step visual guide for sending an email from your LG G5.

LG G5™ Simulator: Setting Up Corporate Email

Learn how to access your work email on your LG G5.

LG G5™ Simulator: Setting Up Personal Email

Discover how to access your existing email account on your LG G5.

LG G5™ Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your LG G5.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android™

Here's how to update the password for your Gmail account from your Android device.

Video: Email Set Up on Your LG G5
(length: 2:49)
Learn how to set up email quickly and efficiently on your LG G5.
Length: 2:49

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

LG G5 - Turn GPS Location On / Off

Here's how to turn the GPS location for your LG G5 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

LG G5 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your LG G5.

Home Screen

LG G5 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG G5.

LG G5 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG G5.

LG G5™ Simulator: Adding Apps and Widgets to the Home Screen

See how to place widgets and apps on the Home screen of your LG G5 for quick access to them.

LG G5™ Simulator: Adding Folders to the Home Screen

Learn how to add folders to the Home screen on your LG G5 to help organize your apps.

LG G5™ Simulator: Adding and Changing a Lock Screen Shortcut

An interactive guide on how to access your favorite apps right from the Lock screen on your LG G5.

LG G5™ Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your LG G5.

LG G5™ Simulator: Adjusting Apps and Widgets on the Home Screen

Learn how to rearrange and resize widgets and apps on the Home screen of your LG G5.

LG G5™ Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your LG G5.

LG G5™ Simulator: Using Shortcuts to Unlock the Screen

Find out how to use shortcuts to unlock the screen of your LG G5.

Hotspot

LG G5 - Change Mobile / Wi-Fi Hotspot Password

To change the Mobile Hotspot password on your LG G5, view this info.

LG G5 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG G5.

LG G5 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile Hotspot settings (e.g., password, allowed devices, timeout settings, etc.) for your LG G5.

LG G5 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your LG G5 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

LG G5 - Change the Browser Start / Home Page

Here's how to change the Chrome browser Home page on your LG G5.

LG G5™ Simulator: Bookmarking a Website

Learn how to bookmark a website on your LG G5, so it's easy to find later.

LG G5™ Simulator: Navigating to a Website

Discover how to find a website using your LG G5.

LG G5™ Simulator: Searching the Web Using Your Voice

Find out how to search the web using your voice with your LG G5.

LG G5™ Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG G5.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

View Browser History - Android™

Here's how to view the browser history on your Android smartphone.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

LG G5 - Language Selection

Here's how to select a language to display on the LG G5.

LG G5™ Simulator: Changing the Language

Discover how to change the language settings on your LG G5.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG G5 - Add Additional Fingerprints

Here's how to add an additional fingerprint on your LG G5.

LG G5 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your LG G5.

LG G5 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your LG G5.

LG G5 - Remove Saved Fingerprints

Here's how to remove a saved fingerprint from your LG G5.

LG G5 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your LG G5 when the screen is locked.

LG G5 - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your LG G5.

LG G5 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition to unlock your LG G5.

LG G5 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your LG G5.

LG G5 - Unlock Screen

Here's how to unlock the screen on your LG G5.

LG G5™ Simulator: Setting Screen Security

A visual guide for setting screen security on your LG G5 to help protect your private information.

LG G5™ Simulator: Unlocking the Screen

Learn how to unlock the screen on your LG G5.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG G5 - Check Device Storage

Here's how to free up space if your LG G5 runs slow or crashes.

LG G5 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your LG G5.

LG G5 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your LG G5.

LG G5 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal device storage to SD / Memory Card storage on your LG G5.

LG G5™ Simulator: Inserting and Removing a microSD Card

See how to put in and take out a microSD card from your LG G5 to add memory for photos, videos, music, documents and more.

Mobile Hotspot

LG G5™ Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your LG G5 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

LG G5 - Play Music Files

Here's how to play music on your LG G5.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

LG G5™ Simulator: Configuring Location Settings

Find out how to easily switch between and close apps that are running on your LG G5.

LG G5™ Simulator: Managing Data Usage

An interactive guide on how to easily switch between and close apps that are running on your LG G5.

LG G5™ Simulator: Multitasking Between Apps

An interactive guide on how to easily switch between and close apps that are running on your LG G5.

LG G5™ Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your LG G5.

LG G5™ Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your LG G5.

Near Field Communication (NFC)

LG G5 - Tap & Pay

Here's info on how to turn on 'Tap & pay' on your LG G5.

LG G5 - Transfer Data via SmartShare Beam™

Here's how to transfer data via SmartShare Beam when using your LG G5.

LG G5 - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your LG G5 to other NFC-capable devices.

LG G5 - Turn NFC On / Off

Here's how to turn the NFC feature for your LG G5 on or off.

Video: How to Use NFC (Near Field Communication) on Your LG G5
(length: 1:33)
Share pictures and more with the tap of your phone. This video shows how to use NFC on your LG G5.
Length: 1:33

Operating System & Software

Android Operating System (OS) FAQs

Learn about the Android operating system, including what it is, how to find your current OS version, how to get an update and more.

LG G5 - Factory Data Reset (Powered Off)

If your LG G5 has a blank or frozen screen or calling, app, audio and syncing issues, view this.

LG G5 - Factory Data Reset (Powered On)

If your LG G5 has a blank / frozen screen, calling, app, audio or syncing issues, here's how to reset it.

LG G5 - Install Device Software Update

To check for or to install software updates on your LG G5, view this info.

LG G5 - View Software Version

Here's how to view the software version your LG G5 is running.

LG G5 Software Update

Get instructions on downloading the latest software update for performance improvements to your LG G5, including current Android security patches.

Protect Against Downloading Ransomware Malware - Android™

Here's info to help protect your device against ransomware.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Remove Ransomware From the Device - Android™

Here's how to remove ransomware from your device.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

Software Upgrade Assistant (LG) - Repair Assistant

Here's how to repair LG device software using a computer if an Over-the-Air update fails.

Software Upgrade Assistant (LG) - Software Update

Here's how to update LG device software using a computer if an Over-the-Air update fails.

SIM Card

LG G5 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your LG G5 or turn it on or off.

LG G5 - Insert SIM Card

Here's how to properly insert a SIM card into your LG G5 to avoid potential service issues.

LG G5 - View SIM Card Number

Here's how to view SIM card number for your LG G5.

LG G5™ Simulator: Inserting and Removing the Nano SIM Card

Discover how to put in and take out a Nano SIM card from your LG G5.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Switching your LG G5 to Global Mode
(length: 1:31)
Prepare to travel abroad by switching your LG G5 to global mode. Watch this video to learn how.
Length: 1:31

Social Networking

LG G5™ Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your LG G5.

LG G5™ Simulator: Logging Out of Facebook®

Learn how to log out of Facebook on your LG G5 to help protect your account.

LG G5™ Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status and post photos using your LG G5.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG G5 - Call Sound Settings

Here's how to adjust the call sound settings on your LG G5.

LG G5 - Record and Play File - Voice Recorder

To record and play a sound file on your LG G5, check out this info.

LG G5 - Save a Ringtone

Here's how to save a ringtone from a message using your LG G5.

LG G5 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your LG G5.

LG G5 - Turn Off All Sounds

Here's how to silence or turn off all sounds on your LG G5.

LG G5 - Use Speakerphone

To utilize the speakerphone functionality on your LG G5, view this info.

LG G5 - Vibrate Mode

Here's how to change the vibrate mode on your LG G5.

LG G5 - Volume Controls

Here's how to adjust the volume if your LG G5 doesn't vibrate or play sounds when receiving calls / messages.

Starter Mode

LG G5™ Simulator: Adding and Removing Contacts from Favorites in Easy Mode

Learn how to set up the Favorite Contacts screen in Easy mode on your LG G5.

LG G5™ Simulator: Adding and Removing Favorite Apps from the Home Screen in Easy Mode

Discover how to set up the Favorite Apps screen while in Easy mode on your LG G5.

LG G5™ Simulator: Making a Phone Call in Easy Mode

Discover how to make a phone call in Easy mode on your LG G5.

LG G5™ Simulator: Switching Back to Standard Mode

See how to switch back to Standard mode from Easy mode on your LG G5.

LG G5™ Simulator: Switching to Easy Mode

Learn how to switch to Easy mode for simplified Home screens on your LG G5.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG G5 - Auto Receive Messages

If your LG G5 is not receiving multimedia (picture / video) messages, view this info.

LG G5 - Create and Send a Text Message

Here's how to create and send a text message via the Messaging app on your LG G5.

LG G5 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your LG G5.

LG G5 - Delete Messages

Here's how to delete text messages from your LG G5.

LG G5 - Set Default Messaging App

Here's how to set the default messaging app on your LG G5.

LG G5 - Text Message Notification Settings

Here's how to turn text message notifications for your LG G5 on or off via the Messaging app.

LG G5 - Text Message Signature

To add, remove or edit the text message signature on your LG G5, view this info.

LG G5 - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your LG G5, view this.

LG G5 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your LG G5.

LG G5 - View Text Messages

Here's how to view text messages via the Messaging app on your LG G5.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Notification Settings - Android™

Here's how to turn text message notifications for your Android smartphone on or off via the Messaging app.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Android Smartphone - Auto Receive Messages

Here's how to manage Auto Receive Messages settings via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Create and Send a Text Message

Here's how to create and send a text message via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Text Message Notification Settings

Here's how to manage text message notification settings via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

Android™ - Access Menus with Long Press

Here's how to view menu options for apps on the Home screen of your Android device.

LG G5 - Capture a Screenshot

Here's how to capture a screenshot using your LG G5.

LG G5 - Set Up Printing

Here's how to set up a printing service on your LG G5.

LG G5™ Simulator: Finding Additional Help

Discover how to find videos and tutorials to learn more about using your LG G5.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

LG G5 - Manage TTY Settings

To change the TTY settings on your LG G5, check out this info.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

LG G5™ Simulator: Changing the Wallpaper

Find out how to change the background of the Home screen on your LG G5.

Wi-Fi & Network

LG G5 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your LG G5 with other Wi-Fi capable devices.

LG G5 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your LG G5.

LG G5 - Add a Wi-Fi Network

Here's how to add an available Wi-Fi network to your LG G5.

LG G5 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your LG G5 to auto switch between Wi-Fi and mobile data, view this.

LG G5 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your LG G5.

LG G5 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your LG G5.

LG G5 - Tethered Modem Connection

Here's info on how to use a tethered modem connection on your LG G5.

LG G5 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your LG G5 on or off.

LG G5™ Simulator: Connecting to a Wi-Fi Network

Learn how to use your LG G5 to connect to a Wi-Fi network, so you can access the Internet without using data.

Video: How to Use Wi-Fi Direct on Your LG G5
(length: 1:13)
Use Wi-Fi Direct to easily connect via Wi-Fi to other devices on your LG G5.
Length: 1:13

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.