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LG G6™ - Support Overview

Find device-specific support and online tools for your LG G6.
Troubleshoot G6
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Activate Your Device FAQs

Find answers to questions about activating a mobile phone with Verizon.

Getting to Know Your LG G6™ (PDF)

Get to know your new LG G6 with this quick reference guide.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG G6 - Activate / Set Up Device

Here's how to quickly set up your LG G6.

LG G6 - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your LG G6 on or off.

LG G6 User Guide (PDF)

This LG G6 User Guide can help you get the most out of your device, like Home Screen features, shortcuts, the notification area, navigation tips, device setup, and advanced use.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 2:57)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 2:57

Video: What is Verizon Cloud?
(length: 1:34)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:34

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG G6 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to an SD / Memory card on your LG G6.

LG G6 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your LG G6 and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Transfer Content with Samsung Smart Switch Mobile App

Here's how to transfer your data from your old device to your current Samsung phone.

Transfer Content with the LG Mobile Switch App

Here's some important info to review before transferring content via the LG Mobile Switch app.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging / holding a charge, short battery life).

LG G6 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG G6.

LG G6 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your LG G6.

LG G6 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your LG G6.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

LG G6 - Send Contact via Bluetooth

Here's how to send a contact on your LG G6 via Bluetooth.

LG G6 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your LG G6 on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

LG G6 - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your LG G6.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

LG G6 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your LG G6.

LG G6 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your LG G6.

LG G6 - Call a Number

Here's how to place a call from your LG G6.

LG G6 - Manage DTMF Tones

Here's how to verify settings if you're calling into an automated system with your LG G6 and dialpad entries aren't recognized.

LG G6 - Place a Conference Call

Here's how to place a conference call on the LG G6.

LG G6 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your LG G6.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG G6 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG G6.

LG G6 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your LG G6 and a computer.

LG G6 - Record and Share a Video

Here's how to record and share a video using your LG G6.

LG G6 - Share Picture from Gallery

Here's how to share a saved picture from your LG G6.

LG G6 - Share Video from Gallery

Here's how to share a saved video from your LG G6.

LG G6 - Take and Share a Picture

Here's how to take and share a picture from your LG G6.

LG G6 - View Pictures / Videos

Here's how to view pictures and/or videos on your LG G6.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

LG G6 - USB Debugging Mode

Here's how to facilitate a connection between your LG G6 and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

LG G6 - Add a Contact

Here's how to add a contact to your LG G6.

LG G6 - Contact Display Options

Here's how to configure how your contacts display on your LG G6.

LG G6 - Delete a Contact

Here's how to remove a contact from your LG G6.

LG G6 - Edit a Contact

Here's how to edit a contact on your LG G6.

LG G6 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts on your LG G6.

LG G6 - Send Contact via Bluetooth

Here's how to send a contact on your LG G6 via Bluetooth.

LG G6 - View Contact Sync Source

Here's how to view where a phonebook contact on your LG G6 was imported from.

Video: Managing Contacts Using My Verizon
(length: 2:34)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:34

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Data gifting for eligible shared data mobile plans FAQs

Verizon mobile customers with an eligible monthly shared data plan can send and/or receive a 1 GB data gift through the My Verizon app.

LG G6 - Allow / Deny Data Roaming

Here's how to turn data roaming for your LG G6 on or off.

LG G6 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your LG G6.

LG G6 - Turn Data On / Off

Here's how to turn mobile data for your LG G6 on or off.

LG G6 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your LG G6 uses.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Date & Time

LG G6 - Set Date and Time

If your LG G6 shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG G6 - View Device ID

Here's how to find the device ID (IMEI) for your LG G6.

LG G6 - View MAC Address

Here's how to view the Wi-Fi MAC address for your LG G6.

LG G6 - View Phone Number

Here's how to view the phone number for your LG G6.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

LG G6 - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your LG G6 if you're not receiving email and app notifications.

LG G6 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, Bold text, etc.) for your LG G6.

LG G6 - Manage Do Not Disturb Settings

If your LG G6 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

LG G6 - Reset All Settings

If your LG G6 crashes, resets or runs slow, or apps freeze or cause the device to reset, view this info.

LG G6 - Turn Airplane Mode On / Off

Here's how to enable Android Beam and transfer files from your LG G6 to other NFC-capable devices.

LG G6 - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your LG G6.

LG G6 - Turn Screen Rotation On / Off

Here's how to check settings if the display on your LG G6 doesn't rotate or flip.

LG G6 - View Device Screen on TV

Here's how to share your screen or media files with another screen (TV, game console, etc.) using your LG G6.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Email/Gmail

Gmail for Android - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

LG G6 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your LG G6.

LG G6 - Add an Existing Google Account

Here's how to add an existing Google (Gmail) account to your LG G6.

LG G6 - Compose and Send Email Message

Here's how to create and send an email message from your LG G6.

LG G6 - Create a New Google Account

Here's how to create a new Google account on your LG G6.

LG G6 - Delete Email Messages

Here's how to delete email messages from your LG G6.

LG G6 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your LG G6.

LG G6 - Email Account Data Usage Settings

Here's how to modify data usage options for the personal email account on your LG G6.

LG G6 - Email Account Notification Settings

Here's how to manage notifications for a personal email account on your LG G6.

LG G6 - Email Account Password and Server Settings

Here's how to update personal email server settings for your LG G6.

LG G6 - Email Account Signature Settings

Here's how to enter or edit the personal email signature on your LG G6.

LG G6 - Email Account Sync Frequency Settings

Here's how to adjust the personal email sync frequency settings on your LG G6.

LG G6 - Manage Corporate Email Settings

Here's how to update work email settings for your LG G6.

LG G6 - Perform a Gmail Sync

Here's how to edit a contact on your LG G6.

LG G6 - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your LG G6.

LG G6 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your LG G6.

LG G6 - View and Reply to an Email Message

Here's how to view and reply to an email message from your LG G6.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

LG G6 - Turn GPS Location On / Off

Here's how to turn GPS location for your LG G6 on or off.

Google Backup & restore

G G6 - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your LG G6.

Home Screen

LG G6 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your LG G6.

LG G6 - Mode Change

Here's how to change the Home screen layout on your LG G6 if it looks different.

LG G6 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your LG G6.

Hotspot

LG G6 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile / Wi-Fi Hotspot password on your LG G6.

LG G6 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG G6.

LG G6 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, network name, etc.) on your LG G6.

LG G6 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your LG G6 on or off.

Internet & Web Browser

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

LG G6 - Language Selection

Here's how to change the language used on your LG G6.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG G6 - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your LG G6.

LG G6 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your LG G6.

LG G6 - Manage Screen Lock Settings

Here's how to adjust the screen lock settings for your LG G6.

LG G6 - Remove Saved Fingerprints

Here's how to remove saved fingerprints on your LG G6.

LG G6 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your LG G6 when the screen is locked.

LG G6 - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your LG G6.

LG G6 - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your LG G6.

LG G6 - Unlock Screen

Here's how to unlock the screen on your LG G6.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

LG G6 - Check Device Storage

Here's how to check available space if your LG G6 runs slow / crashes, apps freeze or you can't save media.

LG G6 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card in your LG G6.

LG G6 - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your LG G6.

LG G6 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage to an SD / Memory card on your LG G6.

Music

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

LG G6 - Play Music Files

Here's how to play music files on your LG G6.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Subscribe to Apple Music - My Verizon Website

Here's how to add Apple Music from the My Verizon website.

Near Field Communication (NFC)

LG G6 - Manage Contactless Payments

Here's how to use the Tap & pay service with your LG G6.

LG G6 - Transfer Data via Android Beam

Here's how to wirelessly transfer data from your LG G6 to another NFC-capable device.

LG G6 - Turn Android Beam On / Off

Here's how to enable Android Beam and transfer files from your LG G6 to other NFC-capable devices.

LG G6 - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your LG G6.

Operating System & Software

LG G6 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG G6 if the screen freezes or call, app, audio or sync issues occur and the device won’t start up.

LG G6 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your LG G6 if the screen freezes or call, app, audio or sync issues occur.

LG G6 - Install Device Software Update

Here's how to check for and install software updates on your LG G6.

LG G6 - View Software Version

Here's how to view the software version your LG G6 is running.

LG G6 Software Update

Get instructions on downloading the latest software update for performance improvements to your LG G6, including current Android security patches.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

SIM Card

LG G6 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your LG G6 or turn it on or off.

LG G6 - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your LG G6.

LG G6 - View SIM Card Number

Here's how to view the SIM card number associated with your LG G6.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

Manage Facebook Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG G6 - Record and Play Sound File

Here's how to record and play a sound file on your LG G6.

LG G6 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your LG G6.

LG G6 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your LG G6.

LG G6 - Use Speakerphone

Here's how to utilize the speakerphone functionality on your LG G6.

LG G6 - Vibrate Mode

Here's how to turn vibrate mode for your LG G6 on or off.

LG G6 - Volume Controls

Here's how to adjust the volume if your LG G6 doesn't vibrate or play sounds when receiving calls / messages.

Status Indicators/Lights

LG G6 - View Signal Strength

Here's how to view signal strength on your LG G6.

Text & Multimedia Messaging

LG G6 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your LG G6.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn how to fix text messaging problems by powering off/on, resetting network settings or using our Troubleshooter.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:05)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:05

Tips, Tricks & Shortcuts

LG G6 - Capture a Screenshot

Here's how to capture a screenshot on your LG G6.

LG G6 - Set Up Printing

Here's how to set up and add a printer to your LG G6.

Visual & Hearing Accessibility

Accessibility Settings - Android

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack / Screen Reader Settings - Android

Here's how to configure TalkBack / Screen reader settings for your Android smartphone or tablet.

LG G6 - Manage RTT Settings

Here's how to use the real-time text (RTT) feature on your LG G6.

LG G6 - Manage TTY Settings

Here's how to change the TTY settings for your LG G6.

Magnification Gestures / Touch Zoom - Android

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn TalkBack / Screen Reader On or Off - Android

Here's how to turn TalkBack / Screen reader for your Android device on or off.

Wi-Fi & Network

G G6 - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your LG G6 to auto-switch between Wi-Fi and mobile data.

LG G6 - Add a Virtual Private Network

Here's how to add a Virtual Private Network (VPN) to your LG G6.

LG G6 - Add a Wi-Fi Network

Here's how to connect your LG G6 to a Wi-Fi network.

LG G6 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your LG G6.

LG G6 - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your LG G6.

LG G6 - Tethered Modem Connection

Here's how to use your LG G6 as a modem to connect to the internet via USB or Bluetooth.

LG G6 - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your LG G6.

LG G6 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your LG G6 on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55