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LG GizmoPal™ - Support Overview

Find device-specific support and online tools for your LG GizmoPal™.
Interactive simulator
The interactive simulator provides step-by-step instructions for how to use your device.

Troubleshoot GizmoPal
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Upgrade Gizmo Bands - GizmoPal™ by LG

Here's info on upgrading from an LG GizmoPal to a LG GizmoPal 2, GizmoGadget, or GizmoWatch.

Activation, Setup & User Guides

Activate / Set Up Device - GizmoPal™ by LG

Here's how to set up your child's GizmoPal using the GizmoHub app.

Charge the Device - GizmoPal™ by LG

Here's how to charge your GizmoPal.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

GizmoHub App - Accept Invitation

Here's how to accept an invite to be a Gizmo contact (e.g., Caregiver, Guardian, etc.) via the GizmoHub app.

GizmoHub App - Apple® iPhone® - Remove Child Profile

Here's how to remove a child profile via the GizmoHub app on your iPhone.

GizmoHub App - Edit Child Profile

Here's how to edit a child profile via the GizmoHub app.

GizmoHub App - Remove Child Profile

Here's how to remove a child profile via the GizmoHub app.

GizmoHub App - Sign In / Out

Here's how to sign in or out of the GizmoHub app.

GizmoHub FAQs

Learn how to set up the GizmoHub app on your phone and how to troubleshoot issues. The GizmoHub app lets you call, find and control your Gizmo wearable devices.

Import Other Dial-up Accounts - VZAccess® Manager

Here's how to import existing Internet Service Provider (ISP) dial-up accounts using VZAccess Manager on your Windows computer.

Link to Smartphone - GizmoPal™ by LG

Here's how to troubleshoot if your GizmoPal is not linking to the caregiver's smartphone.

Set Up Favorites - Mobile Web 2.0

Here's how to add your favorite websites to Mobile Web 2.0.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Prevent Dust / Water Damage - GizmoPal™ by LG

Here's info on dust and water resistance specs for your GizmoPal.

Battery & Power

Battery Life - GizmoPal™ by LG

Here's how to check the battery life on your LG GizmoPal.

Power & Charging Issues - GizmoPal and GizmoGadget

If you're having issues with your Gizmo battery charging or not holding a charge, view this info.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Calling & Dialing

Place a Call - GizmoPal™ by LG

Here's how to place a call from your GizmoPal.

Contacts

GizmoHub App - Change Trusted Contact's Relationship

Here's how to change a contact's relationship to a child via the GizmoHub app.

GizmoHub App - Edit Contact Permission Levels

Here's how to permission levels for existing contacts via the GizmoHub app.

GizmoHub App - Edit a Contact

Here's how to edit a contact via the GizmoHub app.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

View Device ID (ESN / IMEI / MEID) - GizmoPal™ by LG

Here's how to view the device ID (IMEI) for your GizmoPal.

Device Settings

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

GizmoHub App - Add Quiet Times

Here's how to add quiet times to silence your child's Gizmo device during specified times via the GizmoHub app.

GizmoHub App - Reassign Primary Guardian Profile

Here's how to reassign the primary guardian profile via the GizmoHub app.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

GPS & Location Based Services

GizmoHub App - Turn Satellite Map View On / Off

Here's how to switch to satellite view when checking your child's location via the GizmoHub app.

Home Screen

Customizing favorites on the Home Deck - Mobile Web

Here's how to add a link / folder to mobile web on your desktop or notebook computer.

Lock, Unlock, Password & Security

GizmoHub App - Change Profile Password

Here's how to change the password for your Gizmo profile via the GizmoHub app.

Operating System & Software

Factory Data Reset (Powered On) - GizmoPal™ by LG

If your LG GizmoPal has a blank or frozen screen or calling audio and syncing issues, view this.

Sounds, Volume & Audio

GizmoHub App - Change Ringtone

Here's how to change the ringtone for your child's Gizmo device via the GizmoHub app.

GizmoHub App - Turn Quiet Mode On / Off

Here's how to turn Quiet Mode for your child's Gizmo device on or off via the GizmoHub app.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

GizmoPal™ by LG / GizmoWatch™ / GizmoGadget™ by LG - Short Code Messaging Troubleshooting for Activation

Here's how to handle problems with short code messages when activating your Gizmo wearable.