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LG Lancet™ - Support Overview

Find device-specific support and online tools for your LG Lancet.

Filter all topics below.


Activation, Setup & User Guides

Activate / Set Up Device - LG Lancet™

Here's how to quickly set up your Lancet.

Activate New Device - Existing Verizon Customer

Here's how to activate your new iPhone or Android smartphone. You can also learn how to turn off iMessage, transfer content and more.

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Initial Setup - Backup Assistant℠ Plus - LG Lancet™

Here's how to download and install Backup Assistant on your LG Lancet.

Initial Setup - Kid's Corner - LG Lancet™

Here's how to set up Kid's Corner on your LG Lancet.

Initial Setup - Xbox - LG Lancet™

Here's how to connect an Xbox profile to your LG Lancet, or create a new one.

Initial Setup - Xbox SmartGlass - LG Lancet™

Here's how to set up the Xbox SmartGlass app on your LG Lancet to use your device as a remote control.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Set Up Cortana - LG Lancet™

Here's how to enable / disable or customize Cortana on your Lancet.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)

Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)

Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 2:12)

Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12

View Verizon Wireless Coverage - International

Here's how to check for service availability around the world.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Export / Import / Synchronize Contacts - Comma Separated Values (.csv) File or Vcard

Here's how to export contacts to or import contacts from a .csv file or Vcard.

Export Contacts as a Comma Separated Values (*.csv) File - Yahoo! Mail

Here's how to export your contacts to a CSV file using Yahoo Mail.

Move Music Files from Device - LG Lancet™

Here's how to transfer music files from your LG Lancet to a computer.

Move Music Files to Device - LG Lancet™

Here's how to transfer music files from a computer to your LG Lancet.

Move Pictures / Videos from Device - LG Lancet™

Here's how to transfer picture or video files from your LG Lancet to a computer.

Move Pictures / Videos to Device - LG Lancet™

Here's how to transfer picture or video files from a computer to your LG Lancet.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Call a Number - LG Lancet™

Here's how to place a call from your LG Lancet.

Capture a Screenshot - LG Lancet™

Here's how to capture a screenshot on your Lancet.

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG Lancet Simulator: Accessing Settings

Discover how to access the Settings on your LG Lancet smartphone.

LG Lancet Simulator: Adding Additional Accounts

A visual guide for adding additional accounts on your LG Lancet smartphone.

LG Lancet Simulator: Getting to Know Your Phone

An interactive map of the buttons and Home screen of your LG Lancet smartphone.

LG Lancet Simulator: Turning the Phone On and Off

Learn how to turn your LG Lancet smartphone on and off.

Place a Conference Call - LG Lancet™

Here's how to place a conference call from your Lancet.

Redial - LG Lancet™

Here's how to manually redial a number called from your Lancet.

Use Speakerphone - LG Lancet™

To utilize the speakerphone functionality on your Lancet, view this info.

View Pictures - LG Lancet™

Here's how to view pictures taken with or saved to your Lancet.

View Videos - LG Lancet™

Here's how to view videos taken with or stored on your Lancet.

Battery & Power

Battery Charging Issues - LG Smartphones

Here's info on what to do if your LG smartphone experiences battery charging issues.

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Battery Saver - LG Lancet™

Here's how to manage 'battery saver' settings on your Lancet.

Battery Troubleshooting Basics

Here's how to extend battery life and troubleshoot battery issues on your phone.

Insert / Remove Battery - LG Lancet

Here's how to insert / remove the battery for your Lancet.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

View Battery Info - LG Lancet™

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Lancet.

Bluetooth

Add a Bluetooth® COM Port (Incoming) - Windows®

Here's how to add an incoming Bluetooth COM port for Windows.

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Delete Paired Bluetooth® Connection - Windows® Phone

Here's how to delete a paired Bluetooth device from your Windows phone.

LG Lancet Simulator: Pairing with a Bluetooth Device

Learn how to pair a Bluetooth device to your LG Lancet smartphone.

LG Lancet Simulator: Sending Photos Using Bluetooth®

Learn how to send photos to another Bluetooth device, like a tablet or printer, with your LG Lancet.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Turn Bluetooth On / Off - LG Lancet

Here's how to turn Bluetooth for your Lancet on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Add a Speed Dial - LG Lancet™

Here's how to add a speed dial on your Lancet.

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Delete Call History - LG Lancet™

Here's how to clear the call history from your Lancet.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

LG Lancet Simulator: Calling by Voice

Discover how to place a call using your voice on your LG Lancet smartphone.

LG Lancet Simulator: Placing a Call to a Contact

An interactive guide on how to place a call to a contact using your LG Lancet.

LG Lancet Simulator: Placing a Call to a New Number

Learn how to place a call to a new number using your LG Lancet.

LG Lancet Simulator: Switching Between Calls

Learn how to switch between two phone calls on your LG Lancet smartphone.

LG Lancet Simulator: Teaching Kids How to Dial 911

Learn how to teach kids to call 911 on your LG Lancet smartphone.

LG Lancet Simulator: Viewing a Missed Call and Adding It as a Contact

A visual guide for viewing a missed call and adding it as a contact on your LG Lancet smartphone.

Manage DTMF Tones - LG Lancet™

If you're calling into an automated system (e.g., Voicemail) from your Lancet and your dialpad entries aren't recognized, view this info.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Remove a Speed Dial - LG Lancet™

Here's how to remove a speed dial contact on your LG Lancet LTE.

View Call History - LG Lancet™

Here's how to view call history on your Lancet.

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Camera, Photos & Videos

Common Camera Settings - LG Lancet

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your LG Lancet.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG Lancet Simulator: Adjusting the Video Setting for Sharing

Learn how to adjust the video settings for easy sharing on your LG Lancet.

LG Lancet Simulator: Capturing and Viewing Screenshots

A visual guide for capturing and viewing photos of the screen on your LG Lancet.

LG Lancet Simulator: Changing the File Size of Pictures

An interactive guide on how to change the file size of a picture on your LG Lancet.

LG Lancet Simulator: Recording a Video

Learn how to record a video using your LG Lancet.

LG Lancet Simulator: Setting a Picture as Wallpaper

A visual guide for setting a picture you've taken as the wallpaper on your LG Lancet.

LG Lancet Simulator: Sharing Photos

Learn how to share photos with other devices or on social networks using your LG Lancet.

LG Lancet Simulator: Sharing Videos

A visual guide on how to share a video with other devices or on social networks using your LG Lancet.

LG Lancet Simulator: Taking a Picture

Learn how to take a picture using your LG Lancet.

LG Lancet Simulator: Taking a Picture While Recording a Video

Learn how to take a picture while recording a video on your LG Lancet.

LG Lancet Simulator: Taking a Selfie

A visual guide for taking a selfie on your LG Lancet.

LG Lancet Simulator: Turning the Flash On and Off

A visual guide to turning the flash on and off for taking pictures with your LG Lancet.

LG Lancet Simulator: Using Camera Lenses

A visual guide for using camera lenses on your LG Lancet.

LG Lancet Simulator: Zooming In and Out

Learn how to zoom in and out for taking pictures on your LG Lancet.

Move Pictures / Videos from Device - LG Lancet™

Here's how to transfer picture or video files from your LG Lancet to a computer.

Move Pictures / Videos to Device - LG Lancet™

Here's how to transfer picture or video files from a computer to your LG Lancet.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Create a Paired Connection - Windows® 7

Here's how to create a paired connection with your device using Windows 7.

Contacts

Add a Contact - LG Lancet™

Here's how to add a contact to your LG Lancet.

Back Up Contacts - Backup Assistant℠ Plus - LG Lancet™

Here's how to backup contacts with Backup Assistant Plus on your Lancet.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Delete a Contact - LG Lancet™

Here's how to remove a contact from your Lancet.

Edit a Contact - LG Lancet™

Here's how to edit a contact on your LG Lancet.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG Lancet Simulator: Adding a Contact

Learn how to add a contact to your LG Lancet.

LG Lancet Simulator: Assigning a Picture to a Contact

Discover how to assign a picture to an existing contact on your LG Lancet.

LG Lancet Simulator: Creating a Group and Adding Contacts to It

Discover how to make a group and add people to it on your LG Lancet smartphone.

LG Lancet Simulator: Importing Contacts

Learn how to import contacts to your LG Lancet.

LG Lancet Simulator: Pinning a Contact to the Start Screen

Learn how to pin a contact to the start screen on your LG Lancet smartphone.

LG Lancet Simulator: Sharing a Contact's Information

A visual guide for sharing a contact's information using your LG Lancet smartphone.

Link a Contact - LG Lancet™

Here's how to link or unlink duplicate contacts on your Lancet.

Restore Contacts - Backup Assistant℠ Plus - LG Lancet™

Here's how to restore contacts in Backup Assistant Plus on your Lancet.

Send Contact via Bluetooth® - LG Lancet™

Here's how to send a contact on your LG Lancet via Bluetooth.

Unlink a Contact - LG Lancet™

Here's how to separate contacts that have been linked together on your LG Lancet.

View Contact Sync Source - LG Lancet™

Here's how to view where a phonebook contact on your Lancet was imported from.

Data

Allow / Deny Data Roaming - LG Lancet™

Here's how to check settings if you can't connect to the internet or send/receive messages on your Lancet.

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

LG Lancet Simulator: Setting Data Limits

An interactive guide for using Data Sense for setting data limits on your LG Lancet smartphone.

Turn Data On / Off - LG Lancet™

Here's how to turn mobile data for your LG Lancet on or off.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

View Data Usage - LG Lancet™

Here's how to view data usage on your LG Lancet.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

View Device ID (ESN / IMEI / MEID) - LG Lancet™

Here's how to view the device ID (MEID) for your Lancet.

View MAC Address - LG Lancet™

Here's how to view the Wi-Fi MAC address for your Lancet.

View Phone Number - LG Lancet™

Here's how to view the phone number for your LG Lancet.

Device Settings

Adjust Brightness - LG Lancet™

Here's how to adjust the brightness on your Lancet.

Adjust Screen Time Out - LG Lancet™

Here's how you adjust your screen timeout on your LG Lancet.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

Display Theme Settings - LG Lancet™

Here's how to change the display color scheme on your LG Lancet.

LG Lancet Simulator: Adjusting the Screen Timeout

A visual guide for saving energy on your LG Lancet smartphone by adjusting the screen timeout.

LG Lancet Simulator: Turning Airplane Mode On and Off

An interactive guide for turning Airplane mode on and off for your LG Lancet.

Language Selection - LG Lancet™

Here's how to change the language used on your LG Lancet.

Manage Alerts / Notifications - LG Lancet™

Here's how to change notification sounds for incoming calls or messages on your LG Lancet.

Manage DTMF Tones - LG Lancet™

If you're calling into an automated system (e.g., Voicemail) from your Lancet and your dialpad entries aren't recognized, view this info.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Set Date and Time - LG Lancet™

If your LG Lancet shows the incorrect date and/or time, view this info to correct it.

Set Limits and Restrictions - Data Sense - LG Lancet™

Here's how to view data usage and set data limits on your LG Lancet.

Set Wallpaper - LG Lancet™

Here's how to set the Home screen image on your LG Lancet.

Turn Airplane Mode On / Off - LG Lancet™

To turn Verizon network services on/off or if they aren't functioning on your LG Lancet, view this info.

Turn Data On / Off - LG Lancet™

Here's how to turn mobile data for your LG Lancet on or off.

Turn Off Automatic Backup (OneDrive) - LG Lancet™

Here's how to turn off automatic backup to OneDrive on your Lancet.

Turn On Automatic Backup (OneDrive) - LG Lancet™

Here's how to turn on automatic backup to OneDrive on your Lancet.

Vibrate Mode - LG Lancet™

Here's how to turn vibrate mode for your Lancet on or off.

Email/Gmail

Add a Microsoft® Account - LG Lancet™

Here's how to add a personal Microsoft email account to your LG Lancet.

Add a Personal Email Account - LG Lancet™

Here's how to add a personal email account to your LG Lancet.

Compose and Send Email Message - LG Lancet™

Here's how to create and send an email message from your LG Lancet.

Configure Corporate Email (Exchange ActiveSync®) - LG Lancet™

Here's how to update work email settings for your LG Lancet.

Configure the Email Client to Leave Messages on Server after Retrieval

View this info on leaving email messages on the server after retrieval.

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®

Here's how to leave a copy of messages on the server after you retrieve them.

Configure the Email Client to Leave Messages on Server after Retrieval - Windows®

Here's how to allow your email client (e.g., Windows Live, etc.) to leave a copy of an email on the server once deleted using your Windows computer.

Create a Microsoft® Account - LG Lancet™

Here's how to create a new Microsoft account from your Lancet.

Delete Email Messages - LG Lancet™

Here's how to delete email messages from your LG Lancet.

Email Account Settings (Personal POP / IMAP) - LG Lancet™

Here's info on personal email settings and server addresses for your LG Lancet.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

LG Lancet Simulator: Deleting Emails

Learn how to delete emails on your LG Lancet.

LG Lancet Simulator: Forwarding an Email

Learn how to forward an email on your LG Lancet.

LG Lancet Simulator: Including an Email Attachment

Learn how to add an attachment, like a document or photo, to an email with your LG Lancet smartphone.

LG Lancet Simulator: Linking Email Accounts

Learn how to view email from all your accounts at once by linking them on your LG Lancet.

LG Lancet Simulator: Replying to an Email

A visual guide for replying to an email on your LG Lancet.

LG Lancet Simulator: Sending an Email

A step-by-step visual guide for sending an email using your LG Lancet.

LG Lancet Simulator: Sending an Email to a Group

Learn how to send an email to a group on your LG Lancet.

LG Lancet Simulator: Setting Up Corporate Email

Learn how to set up a business email account on your LG Lancet so you can keep up with work wherever you go.

LG Lancet Simulator: Setting Up Personal Email

Discover how to set up a personal email account on your LG Lancet.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Personal (POP / IMAP) Email Notifications - LG Lancet™

Here's how to manage personal email notifications on your LG Lancet.

Recover Gmail™ Sign-in Information

Here's how to reset your Google/GMail account if you are having problems.

Remove Corporate Email Account (Exchange ActiveSync®) - LG Lancet™

Removing then re-adding a work email account on your Lancet often fixes email issues.

Remove a Personal Email Account - LG Lancet™

Removing then re-adding an email account on your Lancet often fixes email issues.

Set Up Corporate Email (Exchange ActiveSync®) - LG Lancet™

Here's how to add a work email account to your Lancet.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Unlock a Gmail™ Account

Here's how to unlock your Gmail Account if you don't know your username or password.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

View and Reply to an Email Message - LG Lancet

Here's how to view and reply to an email message from your LG Lancet.

Factory Reset Protection

Reset Protection - Check Status - Website

Here's how to remotely verify if Reset Protection is turned on for your compatible Windows smartphone.

Reset Protection - Enable / Disable Through Phone - Windows Phone OS 8.1

Here's how to turn Reset Protection for your Windows smartphone on or off.

Find My Phone

Find My Phone Settings - Windows® Phone

Here's how to set up and use 'Find my phone' on your Windows Phone.

How to Find Your Lost or Stolen Phone or Tablet

Learn how to locate, track & lock a lost or stolen device. Get the tablet or phone locator for any OS: Android, Apple, Windows, BlackBerry or basic phones.

Locate My Device - Find My Phone - Website - Windows® Phone

If you would like to locate your device remotely, view this info.

Lock Device from Website - Find My Phone - Windows® Phone

Here's how to remotely your Windows smartphone from the Find My Phone website.

Remotely Erase Device - Find My Phone Website - Windows® Phone

Here's how to remotely erase your Windows phone via the Find My Phone website.

Remove Microsoft Account Relationship - Find My Phone - Website

Here's how to delete a Microsoft account relationship for a Windows phone via the Find My Phone website.

Ring Device from Website - Find My Phone - Windows® Phone

Here's how to remotely ring your Windows smartphone from the Find My Phone website.

Using Find My Phone - Website - Windows® Phone

Here's how to locate your Window's phone if you have misplaced it.

GPS & Location Based Services

Add Layers (HERE Maps) - LG Lancet™

Here's how to view additional info layers in HERE Maps on your LG Lancet.

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

Find Current Location (HERE Maps) - LG Lancet™

Here's how to find your current location in HERE Maps on your Lancet.

Find Driving Directions (HERE Maps) - LG Lancet™

Here's how to use HERE Maps to find driving directions on your Lancet.

Improving GPS Performance

Here's info on improving GPS performance on your device.

LG Lancet Simulator: Navigating to a Location with VZ Navigator®

Discover how to get directions to a location using VZ Navigator on your LG Lancet.

LG Lancet Simulator: Searching Locally with HERE Drive+ Maps

Learn how to find nearby places with your LG Lancet.

LG Lancet Simulator: Searching by Category in VZ Navigator®

Learn how to find nearby places using VZ Navigator on your LG Lancet.

LG Lancet Simulator: Turning Traffic On and Off in HERE Drive+ Maps

Learn how to turn the traffic information on and off in HERE Drive+ Maps on your LG Lancet.

LG Lancet Simulator: Using Turn-By-Turn Navigation with HERE Drive+ Maps

A visual guide on how to navigate to a location on your LG Lancet smartphone.

LG Lancet Simulator: Viewing Current Traffic in VZ Navigator®

Learn how to to see current traffic and a satellite map using VZ Navigator on your LG Lancet.

Turn GPS Location On / Off - LG Lancet™

Here's how to turn GPS location for your LG Lancet on or off.

Home Screen

Manage Tiles - LG Lancet™

Here's how to manage app and widget tiles on the Home screen of your LG Lancet.

Hotspot

Change Mobile / Wi-Fi Hotspot Password - LG Lancet™

To change the Mobile Hotspot password on your LG Lancet, view this info.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Add a Browser Bookmark - LG Lancet™

Here's how to add a browser bookmark on your LG Lancet.

Allow / Block Browser Cookies - LG Lancet™

If you can't view website images or web pages on your LG Lancet, here's how to check whether the browser is set to allow cookies.

Clear Temporary Internet Files - LG Lancet™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG Lancet, view this.

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Delete a Browser Bookmark - LG Lancet™

Here's how to remove a browser bookmark from your LG Lancet.

Determining Internet Connection Speeds

Here's info on how to test your connection speeds if they're slower than expected.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

Edit a Browser Bookmark - LG Lancet™

Here's how to edit a browser bookmark on your LG Lancet.

LG Lancet Simulator: Adding a Website to Favorites

Learn how to bookmark a website on your LG Lancet so you can easily find it again.

LG Lancet Simulator: Connecting to a Wi-Fi Network

Learn how to connect your LG Lancet to a Wi-Fi network so you can access the Internet without using data.

LG Lancet Simulator: Navigating to a Website

Discover how to go to a website on your LG Lancet.

LG Lancet Simulator: Using Web Browser Windows

Discover How to Use web browser windows on your LG Lancet.

Launch a Browser Bookmark - LG Lancet™

Here's how to connect to a website from browser bookmarks on your LG Lancet.

Open Web Browser - LG Lancet™

Here's how to open the Internet Explorer web browser on your LG Lancet.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Save Pictures from Browser - LG Lancet™

Here's how to save pictures from a web browser on your Lancet.

Websites - LG Lancet™

Here's how to access websites on your Lancet.

Language

LG Lancet Simulator: Changing the Language

An interactive guide for changing the language settings on your LG Lancet smartphone.

Lock, Unlock, Password & Security

Create a Device Password - LG Lancet™

Here's how to create a device password for your LG Lancet.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG Lancet Simulator: Setting Screen Security

A walkthrough for setting screen security to keep others from using your LG Lancet smartphone.

LG Lancet Simulator: Unlocking the Screen

Learn how to unlock the screen of your LG Lancet smartphone.

Manage Screen Lock Settings - LG Lancet™

Here's how to configure the screen lock settings for your Lancet.

Turn Off the Device Password - LG Lancet™

Here's how to turn off the device password on your Lancet.

Unlock Screen - LG Lancet™

To unlock the screen on your LG Lancet, check out this info.

Memory/Storage

Check Device Storage - LG Lancet™

Here's how to check available space if your Lancet runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - LG Lancet™

Here's how to erase all data on the SD / memory card in your Lancet.

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert SD / Memory Card - LG Lancet™

Here's how to insert an SD / memory card into your LG Lancet.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG Lancet Simulator: Inserting a microSD Card

Discover how to insert a microSD card into your LG Lancet smartphone.

LG Lancet Simulator: Removing a microSD Card

Learn how to remove a microSD card from your LG Lancet smartphone.

Remove SD / Memory Card - LG Lancet™

Here's how to remove the SD / memory card from your LG Lancet.

Verizon Cloud - Website - View Storage Meter / Upgrade Memory

Here's how to increase or check your Verizon Cloud storage space via the Cloud website.

Mobile Hotspot

LG Lancet Simulator: Setting Up Mobile Hotspot

Learn how to set up mobile hotspot on your LG Lancet smartphone to securely share your Internet connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music - FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music Files from Device - LG Lancet™

Here's how to transfer music files from your LG Lancet to a computer.

Move Music Files to Device - LG Lancet™

Here's how to transfer music files from a computer to your LG Lancet.

Play Music Files - LG Lancet™

Here's how to play music files on your Lancet.

Navigating & Multitasking

LG Lancet Simulator: Creating a Folder

Learn how to create an app folder on the Start screen of your LG Lancet smartphone.

LG Lancet Simulator: Moving a Tile on the Start Screen

Learn how to move a tile on your LG Lancet smartphone.

LG Lancet Simulator: Navigating Multiple Home Screens

A visual guide for navigating multiple Home screens on your LG Lancet.

LG Lancet Simulator: Pinning Data Sense to the Start Screen

An interactive guide for adding Data Sense to the Start screen of your LG Lancet smartphone.

LG Lancet Simulator: Pinning a Tile to the Start Screen

An interactive guide on how to pin a tile to the Start screen of your LG Lancet.

LG Lancet Simulator: Resizing a Tile on the Start Screen

Learn how to resize a tile on the Start screen on your LG Lancet smartphone.

LG Lancet Simulator: Unpinning a Tile from the Start Screen

Learn how to unpin a tile on your LG Lancet smartphone.

Near Field Communication (NFC)

Operating System & Software

Check for System Updates - LG Lancet™

Here's how to check for device software updates on your Lancet.

Factory Data Reset (Powered Off) - LG Lancet™

If your Lancet has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Factory Data Reset (Powered On) - LG Lancet™

If your LG Lancet has a blank or frozen screen or calling, app, audio and syncing issues, view this.

Install Device Software Update - LG Lancet™

To check for or to install software updates on your LG Lancet, view this info.

LG Lancet Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

View SIM Card Number - LG Lancet™

Here's how to view the SIM card number associated with your LG Lancet.

View Software Version - LG Lancet™

To view the software version your LG Lancet is running, check out this info.

SIM Card

Insert SIM Card - LG Lancet™

Here's how to properly insert a SIM card into your LG Lancet to avoid potential service issues.

LG Lancet Simulator: Inserting a Micro SIM Card

Discover how to insert a micro SIM card into your LG Lancet smartphone.

LG Lancet Simulator: Removing a Micro SIM Card

Learn how to remove a micro SIM card from your LG Lancet smartphone.

Modify SIM PIN - LG Lancet™

Here's how to change the SIM card lock code on your LG Lancet.

My Verizon Website - Locate the 4G SIM PIN / PUK

If your SIM card is locked and you're unable to make or receive calls or connect to internet, here's how to find the SIM unlock PIN / PUK.

Remove SIM Card - LG Lancet™

Here's how to remove the SIM card from your LG Lancet.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) to switch to Verizon wireless.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Turn SIM PIN On / Off - LG Lancet™

Here's how to turn the SIM PIN lock code for your LG Lancet on or off.

Unblock SIM PIN - LG Lancet™

Here's how to unblock the SIM PIN for your LG Lancet.

Social Networking

LG Lancet Simulator: Adding Calendar Events to a Room

Discover how to add events to a room on your LG Lancet.

LG Lancet Simulator: Adding Photos and Videos to a Room

Discover how to add photos and videos to a room on your LG Lancet.

LG Lancet Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your LG Lancet smartphone.

LG Lancet Simulator: Creating a Room

Discover how to create a room on your LG Lancet.

LG Lancet Simulator: Inviting Contacts to a Room

Discover how to invite a contact to a room on your LG Lancet.

LG Lancet Simulator: Logging Out of Facebook

Learn how to log out of Facebook on your LG Lancet smartphone.

LG Lancet Simulator: Making Lists for a Room

Discover how to make lists for a room on your LG Lancet.

LG Lancet Simulator: Posting Facebook® Status Updates

A visual walkthrough on how to update your Facebook status on your LG Lancet smartphone.

LG Lancet Simulator: Sharing Your Location with a Room

Discover how to share your location with a room on your LG Lancet.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

Assign a Ringtone - LG Lancet™

Here's how to assign a ringtone to a contact on your Lancet.

Manage Alerts / Notifications - LG Lancet™

Here's how to change notification sounds for incoming calls or messages on your LG Lancet.

Resolve Volume Issues

Here's some tips for fixing volume issues.

Save a Ringtone - LG Lancet™

Here's how to save an audio file as a ringtone on your Lancet.

Set a Ringtone - LG Lancet™

Here's how to set a ringtone on your Lancet.

Volume Controls - LG Lancet™

Here's how to adjust the volume if your Lancet doesn't vibrate or play sounds when receiving calls / messages.

Sounds, Volume, & Audio

LG Lancet Simulator: Changing Ringtones and Sounds

Discover how to change the ringtone on your LG Lancet.

LG Lancet Simulator: Setting to Silent

A visual guide for setting your LG Lancet to silent.

Status Indicators/Lights

View Signal Strength - LG Lancet™

Here's how to view the signal strength on your LG Lancet.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Create and Send a Text Message - LG Lancet™

Here's how to create and send a text message via the Messaging app on your LG Lancet.

Delete Messages - LG Lancet™

Here's how to delete text messages from your LG Lancet via the Messaging app.

LG Lancet Simulator: Attaching a Video to a Text Message

Discover how to attach a video to a text message from your LG Lancet.

LG Lancet Simulator: Forwarding a Text Message

Learn how to forward a text message from your LG Lancet.

LG Lancet Simulator: Recording a Message

Learn how to record a text message from your LG Lancet.

LG Lancet Simulator: Replying to a Text Message

Learn how to reply to a text message from your LG Lancet.

LG Lancet Simulator: Sending a Text Message

An interactive how-to guide for sending a text message on your LG Lancet.

LG Lancet Simulator: Sending a Text Message to a Group

Discover how to send a text message to a group of your contacts from your LG Lancet.

Message Delivery Notification - LG Lancet™

Here's how to receive delivery confirmation for messages sent from your Lancet via the Messages app.

Send Existing Picture via Messaging - LG Lancet™

Here's how to send a saved picture from your LG Lancet to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Send Video Message - LG Lancet™

Here's how to send a video to a messaging recipient from your Lancet.

Take and Send a Picture via Messaging - LG Lancet™

Here's how to take and send a picture via Messaging on your Lancet.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

View Text Messages - LG Lancet™

Here's how to view text messages via the Messaging app on your Lancet.

Tips, Tricks & Shortcuts

LG Lancet Simulator: Accessing Kid's Corner

Learn how to access Kid's Corner on your LG Lancet.

LG Lancet Simulator: Customizing the Lock Screen

An interactive guide on how to customize the Lock screen of your LG Lancet.

LG Lancet Simulator: Customizing the Start Screen Theme

An interactive guide on how to customize the start screen theme of your LG Lancet.

LG Lancet Simulator: Downloading an App

Discover how to search for and download an app in the Windows® Store on your LG Lancet.

LG Lancet Simulator: Exiting Kid's Corner

Learn how to exit Kid's Corner on your LG Lancet.

LG Lancet Simulator: Finding More Help

Discover how to find more help, like tutorials and tips, for using your LG Lancet.

LG Lancet Simulator: Setting Up Cortana®

Learn how to set up Cortana on your LG Lancet.

LG Lancet Simulator: Setting Up Kid's Corner

Learn How to Use set up Kid's Corner on your LG Lancet.

LG Lancet Simulator: Setting Up Reminders with Cortana®

Learn how to set up reminders with Cortana on your LG Lancet.

LG Lancet Simulator: Turning Off Kid's Corner

Learn how to turn off Kid's Corner on your LG Lancet.

LG Lancet Simulator: Uninstalling an App

A visual walkthrough for uninstalling an app on your LG Lancet.

LG Lancet Simulator: Using Cortana®

Learn How to Use Cortana on your LG Lancet.

LG Lancet Simulator: Using Quiet Hours with Cortana®

Learn how to set up quiet hours with Cortana on your LG Lancet.

LG Lancet Simulator: Using Voice Actions with Cortana®

Learn How to Use voice actions with Cortana on your LG Lancet.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Manage TTY Settings - LG Lancet™

To change the TTY settings on your LG Lancet, check out this info.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn Assisted Dialing On / Off - Windows® Smartphones

Here's how to turn assisted dialing for your Windows smartphone on or off.

Turn Narrator On / Off - Windows® Phone

Here's how to turn the Narrator setting, which reads all the elements on screen, on / off for your Windows smartphone.

Wi-Fi & Network

Add a Wi-Fi Network - LG Lancet™

Here's how to add an available Wi-Fi network to your Lancet.

Manage Mobile / Wi-Fi Hotspot Settings - LG Lancet™

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., broadcast name, password, etc.) for your Lancet.

Manually Add a Wi-Fi Network - LG Lancet™

Here's how to add a Wi-Fi network if the one you want doesn't display on your LG Lancet.

Map Nearby Wi-Fi - Data Sense - LG Lancet™

Here's how to map nearby Wi-Fi availability via Data Sense on your Lancet.

Network Mode Settings - LG Lancet™

View this info on network mode settings if you're having issues with voice / data services on your LG Lancet.

Remove Wi-Fi Connection - LG Lancet™

Here's how to remove a saved Wi-Fi network from your LG Lancet.

Set Up Wi-Fi Connection - Windows®

Here's how to set up an available Wi-Fi network on your Windows computer.

Turn Mobile / Wi-Fi Hotspot On / Off - LG Lancet™

Here's how to turn Mobile Hotspot for your LG Lancet on or off.

Turn Wi-Fi On / Off - LG Lancet™

Here's how to turn Wi-Fi for your LG Lancet on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55