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LG Optimus Zone™ 3 - Support Overview

Find device-specific support and online tools for your LG Optimus Zone 3.
Troubleshoot Optimus Zone 3
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Activation, Setup & User Guides

Activate Your Device FAQs

Learn how to activate a new device, swap devices on an existing line, switch to Verizon and bring your own phone (BYOD), get a new SIM card and more.

Activate Your New or Certified Pre-owned Smartphone

Get instructions on how to set up & activate a new or pre-owned smartphone with Verizon. Find out how to switch SIM cards & transfer content to your new device.

Bring Your Own Device (BYOD) - Switch to Verizon

Activate a device you own on an existing or new line on your Verizon account. Switch to Verizon from another carrier and learn how to port your number & BYOD.

Connect Your Device Directly to the PC

Here's how to connect your device directly to your PC.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

LG Optimus Zone™ 3 - Activate / Set Up Device

Here's how to complete a quick setup of your Optimus Zone 3.

LG Optimus Zone™ 3 - Adjust Account Sync Settings

Here's how to view sync settings on your Optimus Zone 3 if you're not receiving email and app notifications.

LG Optimus Zone™ 3 - Turn Android™ Device Protection On / Off

Here's how to turn Android Device Protection for your Optimus Zone 3 on or off.

Obtaining USB Drivers for your Wireless Device

Here's some info to help you obtain USB drivers for your mobile device.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Prepare for an International Trip

Here's how to check for service availability around the world and find the best plan for your trip abroad.

Set up Verizon Prepaid Service - Android™

Here's how to activate prepaid service on an Android device.

Swap devices with someone on your account

Learn how to swap numbers quickly between two devices on your account using My Verizon. Get instructions on how to order a new sim card.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Validate Emergency Address (E911)

Here's info on validating your Emergency Address (E911).

Video: How to Activate Your Device
(length: 3:07)
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
Length: 3:07

Video: How to Swap Phones on Your Account
(length: 1:54)
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54

Video: What is Verizon Cloud?
(length: 1:20)
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 1:20

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

LG Optimus Zone™ 3 - Back Up Contacts - Backup Assistant Plus℠

Here's how to back up contacts using Backup Assistant Plus on your Optimus Zone 3.

LG Optimus Zone™ 3 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Optimus Zone 3 and a computer.

Supported File Types for Transfer Via Bluetooth® - Blackberry®

Here's info on supported file types for Bluetooth transfers on a Blackberry device.

Transfer Content - Apple® iPhone® to Android™

Here's how to transfer content (e.g., contacts, photos, videos,etc.) from your iPhone to a new device.

Transfer Content with Samsung Smart Switch™ Mobile App (USB Cable Transfer)

Here's how to transfer content from your old device to your current Samsung phone.

Verizon Cloud - Transfer Content - Android Smartphone

Here's how to use the Verizon Cloud app on your Android smartphone to transfer content between devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

Certified Like-New Replacement

Information regarding Verizon Wireless' Certified Like-New Replacement program.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

LG Optimus Zone™ 3 - Capture a Screenshot

Here's how to capture a screenshot on your Optimus Zone 3.

LG Optimus Zone™ 3 - View Signal Strength

Here's how to view signal strength on the Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Getting to Know Your Phone

An interactive map of the Home screen and buttons on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Turning the Phone On and Off

Find out how to power on and shut down your LG Optimus Zone 3.

Battery & Power

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

LG Optimus Zone 3 - Insert / Remove Battery

Here's how to insert / remove the battery for your LG Optimus Zone 3.

LG Optimus Zone™ 3 - Soft Reset

Here's how to restart your Optimus Zone 3 if it crashes and resets, freezes or runs slow.

LG Optimus Zone™ 3 - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your LG Optimus Zone 3.

LG Optimus Zone™ 3 - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Optimus Zone 3.

LG Optimus Zone™ 3 - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Using Battery Saver Mode

Learn how to switch to Extreme Power Saving mode to help lengthen the battery life of your LG Optimus Zone 3.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

Bluetooth

Connect your Vehicle to Bluetooth®

To connect your vehicle to a Bluetooth-enabled device, here's a list of auto manufacturers' URLs for more help.

Create a Paired Connection - Windows

Here's how to create a paired Bluetooth connection with a Windows computer.

Delete Paired Bluetooth® Connection - Android™

Here's how to delete a Bluetooth connection from your Android device.

LG Optimus Zone 3 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Optimus Zone 3 on or off and make it visible to other devices for pairing.

LG Optimus Zone™ 3 - Send Contact via Bluetooth®

Here's how to send a contact on your LG Optimus Zone 3 via Bluetooth.

LG Optimus Zone™ 3 Simulator: Pairing with a Bluetooth® Device

Find out how to pair your LG Optimus Zone 3 with your Bluetooth device.

LG Optimus Zone™ 3 Simulator: Sending Photos Using Bluetooth®

Learn how to wirelessly send photos using Bluetooth on your LG Optimus Zone 3.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

LG Optimus Zone 3 - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Optimus Zone 3.

LG Optimus Zone™ 3 - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Optimus Zone 3.

LG Optimus Zone™ 3 - Call a Number

Here's how to place a call from your Optimus Zone 3.

LG Optimus Zone™ 3 - Manage DTMF Tones

If you're calling into an automated system (e.g., Voicemail) from your Optimus Zone 3 and your dialpad entries aren't recognized, view this info.

LG Optimus Zone™ 3 - Place a Conference Call

Here's how to place a conference call from your Optimus Zone 3.

LG Optimus Zone™ 3 - Redial

Here's how to manually redial a number called from your Optimus Zone 3.

LG Optimus Zone™ 3 - View / Delete Call History

To view or clear the call history on your Optimus Zone 3, check out this info.

LG Optimus Zone™ 3 Simulator: Calling by Voice

Find out how to use your voice to place a call with your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Changing the Ringtone

Learn how to change the ringtone on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Ignoring a Call and Replying with a Text Message

A visual guide for ignoring a call and sending a text message to the caller with your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Placing a Call to a New Contact

An interactive guide on how to call a contact using your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Placing a Call to a New Number

Discover how to use your LG Optimus Zone 3 to call a new number.

LG Optimus Zone™ 3 Simulator: Returning to a Call

See how to return to a call after multitasking, like browsing the Internet, on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Switching Between Calls

Learn how to switch between two phone calls on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Teaching Kids How to Call 911

Learn how to teach kids to call 911 on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Viewing a Missed Call and Adding It as a Contact

Discover how to view a missed call and add it as a new contact on your LG Optimus Zone 3.

Move Pictures / Videos to Device - Android™ Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Video: Verizon Messages - HD Video Calling
(length: 1:46)
The Verizon Messages offers HD voice and video calling on your tablet through the app. Watch this video to learn how to set up HD calling and make calls.
Length: 1:46

What is Wi-Fi Calling? - FAQs

Make, receive calls over a Wi-Fi network if cellular service isn't available. Enjoy free calls to any number in the US even while traveling internationally.

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.

Camera, Photos & Videos

Access Google™ Photos - Android™

Here's how to access your Google photos app on your device.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

LG Optimus Zone™ 3 - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Optimus Zone 3.

LG Optimus Zone™ 3 - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Optimus Zone 3 and a computer.

LG Optimus Zone™ 3 - Record and Share a Video

Here's how to record and send a video using your Optimus Zone 3.

LG Optimus Zone™ 3 - Share Picture from Gallery

Here's how to share a saved picture from your Optimus Zone 3.

LG Optimus Zone™ 3 - Share Video from Gallery

Here's how to send a saved video on your LG Optimus Zone 3 to a messaging recipient.

LG Optimus Zone™ 3 - Take and Share a Picture

Here's how to take and share a picture from your Optimus Zone 3.

LG Optimus Zone™ 3 - View Pictures / Videos

Here's how to view pictures and/or videos on your Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Accessing the Camera from the Lock Screen

Learn how to quickly access the Camera app on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Adjustiing the Video Setting for Sharing

Learn how to adjust the video setting for easy sharing in emails, social network posts and more on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Capturing and Viewing Screenshots

Discover how to take a picture of the screen and view it on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Changing the File Size of Pictures

Learn how to adjust the picture settings for easy sharing in emails, social network posts and more on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Recording a Video

Find out how to record a video using your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Sharing Photos

A visual guide for sharing photos by email, social networks and more using your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Sharing Videos

A visual guide to sharing a video with another person or device using your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Taking a Picture

Discover how to take a photo using your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Taking a Picture While Recording a Video

Discover how to take a picture while recording a video on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Taking a Selfie

An interactive guide on how to take a selfie with your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Turning the Flash On

Find out how to take a picture with the flash on using your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Zooming In and Out for Pictures

See how to zoom in and out when taking photos on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Zooming In and Out for Video

See how to zoom in and out while video recording on your LG Optimus Zone 3.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Check for Duplicate Contacts Stored in Multiple Accounts - Android™ Smartphone

Here's how to resolve duplicate contacts if you are using multiple backup options on your device.

Choose Contacts to Display on Device

Here's how to see where your contacts are displayed or if your phone is displaying duplicate contacts.

Export Contact / Address Book Info to .CSV Files - Microsoft® Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

LG Optimus Zone™ 3 - Add a Contact

Here's how to add a contact to your Optimus Zone 3.

LG Optimus Zone™ 3 - Back Up Contacts - Backup Assistant Plus℠

Here's how to back up contacts using Backup Assistant Plus on your Optimus Zone 3.

LG Optimus Zone™ 3 - Contact Display Options

Here's how to configure how your contacts display on your Optimus Zone 3.

LG Optimus Zone™ 3 - Delete a Contact

Here's how to remove a contact from your LG Optimus Zone 3.

LG Optimus Zone™ 3 - Edit a Contact

Here's how to edit a contact on your Optimus Zone 3.

LG Optimus Zone™ 3 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Optimus Zone 3.

LG Optimus Zone™ 3 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Optimus Zone 3.

LG Optimus Zone™ 3 - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Optimus Zone 3.

LG Optimus Zone™ 3 - Send Contact via Bluetooth®

Here's how to send a contact on your LG Optimus Zone 3 via Bluetooth.

LG Optimus Zone™ 3 - View Contact Sync Source

Here's how to view where a phonebook contact on your Optimus Zone 3 was imported from.

LG Optimus Zone™ 3 Simulator: Adding a Contact

See how to add a new contact to your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Adding and Removing Contacts from Favorites

See how to add or delete contacts from your Favorites list on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Assigning a Picture to a Contact

Find out how to add a picture to a contact on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Assigning a Ringtone to a Contact

Learn how to assign a ringtone to a contact, so you know who's calling your LG Optimus Zone 3 without looking at it.

LG Optimus Zone™ 3 Simulator: Creating a Group and Adding Contacts to It

A visual guide for how to create a group of contacts on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Sharing a Contact's Information

Learn how to share the information for one of your contacts with someone else using your LG Optimus Zone 3.

Video: Managing Contacts Using My Verizon
(length: 2:21)
Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)
Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Data

Bonus Data FAQs

Learn about the options to add bonus data to your devices on the new Verizon Plan.

Data Gifting FAQs

Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.

Data Utilization FAQs

Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.

LG Optimus Zone™ 3 - Allow / Deny Data Roaming

Here's how to check settings if you can't connect to the internet or send/receive messages on your Optimus Zone 3.

LG Optimus Zone™ 3 - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Optimus Zone 3.

LG Optimus Zone™ 3 - Turn Data On / Off

Here's how to turn the mobile / cellular data for your Optimus Zone 3 on or off.

LG Optimus Zone™ 3 - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Optimus Zone 3.

PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions

PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Date & Time

Auto Date and Time - Android™

If you want your smartphone to automatically populate the date and time based on your location, view this info.

LG Optimus Zone™ 3 - Set Date and Time

If your LG Optimus Zone 3 shows the incorrect date and/or time, view this info to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Check for Water Damage - LG

Here's how to help determine if your LG device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

How to Identify Device Damage

Learn how to determine if your damaged device is eligible for replacement under a warranty. Get detailed guidelines on what type of damage or misuse excludes you from obtaining a warranty replacement for your broken device.

How to Locate ESN or MEID Serial Numbers on Phones

Learn how to find your phone's ESN (Electronic Serial Number) or the MEID (Mobile Equipment Identifier) number.

LG Optimus Zone™ 3 - View Phone Number

Here's how to view the phone number for your Optimus Zone 3 .

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Understanding ESN and MEID Numbers

Understand what an ESN and MEID is and how to find it on your phone.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Disable Automatic Configuration and Proxy Server Settings

Here's how to disable automatic configuration and proxy server settings on your device.

LG Optimus Zone 3 - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Daydream, font size, etc.) for your Optimus Zone 3.

LG Optimus Zone™ 3 - Manage Do Not Disturb Settings

If your Optimus Zone 3 isn't receiving calls or alerts for texts and email, here's how to check Do Not Disturb settings.

LG Optimus Zone™ 3 - Mode Change

Here's how to change the Home screen layout on your Optimus Zone 3 if it looks different.

LG Optimus Zone™ 3 - Reset All Settings

If your LG Optimus Zone 3 crashes, resets or runs slow, or apps freeze or reset the device, view this.

LG Optimus Zone™ 3 - Set Up Printing

Here's how to set up and add a printer to your Optimus Zone 3.

LG Optimus Zone™ 3 - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Turn Screen Inversion On / Off

Here's how to fix the color scheme on your Optimus Zone 3 if it is reversed.

LG Optimus Zone™ 3 - Turn Screen Rotation On / Off

If the display on your LG Optimus Zone 3 doesn't rotate, this shows how to fix it.

LG Optimus Zone™ 3 - USB Debugging Mode

Here's how to facilitate a connection between your Optimus Zone 3 and a computer with the Android SDK.

LG Optimus Zone™ 3 Simulator: Accessing Settings

Explore how to access settings on your LG Optimus Zone 3 to change alert sounds, turn off GPS and more.

LG Optimus Zone™ 3 Simulator: Adjusting the Screen Timeout

A visual guide for saving battery life on your LG Optimus Zone 3 by adjusting the screen timeout.

LG Optimus Zone™ 3 Simulator: Setting to Silent

Explore ways to mute your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Turning Airplane Mode On and Off

An interactive guide for setting your LG Optimus Zone 3 to Airplane mode.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Email/Gmail

Gmail for Android - Reply to a Message

Here's how to reply to a Gmail message from your Android smartphone / tablet.

Gmail™ for Android™ - Auto Signature

Here's how to add, edit or remove a signature for your Gmail messages on your Android smartphone / tablet.

Gmail™ for Android™ - Compose and Send a Message

Here's how to compose and send a Gmail message from your Android device.

Gmail™ for Android™ - Delete Messages

Here's how to delete Gmail messages from your Android smartphone / tablet.

Gmail™ for Android™ - Manage Notifications

Here's how to manage your Gmail notification settings for your Android smartphone / tablet.

Gmail™ for Android™ - View Account Address / Username

Here's how to view your Gmail email address and username from your Android smartphone / tablet.

Gmail™ for Android™ - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

LG Optimus Zone 3 - View and Reply to an Email Message

Here's how to view and reply to an email message from your Optimus Zone 3.

LG Optimus Zone™ 3 - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Optimus Zone 3.

LG Optimus Zone™ 3 - Add an Existing Google™ Account

Here's how to add an existing Google (Gmail) account to your Optimus Zone 3.

LG Optimus Zone™ 3 - Compose and Send Email Message

Here's how to create and send an email message from your Optimus Zone 3.

LG Optimus Zone™ 3 - Create a New Google™ Account

Here's how to create a new Google (Gmail) account for your Optimus Zone 3.

LG Optimus Zone™ 3 - Delete Email Messages

Here's how to delete email messages from your Optimus Zone 3.

LG Optimus Zone™ 3 - Email Account Common Settings

Here's info on common personal email settings (e.g., account name, etc.) for your Optimus Zone 3.

LG Optimus Zone™ 3 - Email Account Data Usage Settings

To modify data usage options for the personal email account on your LG Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Email Account Notification Settings

If you're not getting notifications for the personal email on your LG Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Email Account Password and Server Settings

To update the personal email password/server settings for your Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Email Account Signature Settings

To enter or edit the personal email signature on your LG Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Email Account Sync Frequency Settings

To adjust the personal email sync frequency settings on your Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Manage Corporate Email Settings

Here's info on updating work email settings for your Optimus Zone 3.

LG Optimus Zone™ 3 - Perform a Gmail™ Sync

Here's how to sync Google email, contacts, calendar, etc. on your Optimus Zone 3.

LG Optimus Zone™ 3 - Remove Gmail™ Account

Removing then re-adding a Gmail account on your Optimus Zone 3 often fixes email issues.

LG Optimus Zone™ 3 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Forwarding an Email

Learn how to forward an email on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Including an Email Attachment

See how to attach a file, like a document or photo, to an email with your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Replying to an Email

Discover how to reply to an email on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Sending an Email

A step-by-step visual guide for sending an email from your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Setting Up Corporate Email

Find out how to access your work email on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Setting Up Personal Email

Learn how to access your existing email account on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Switching Between Email Accounts

Discover how to access different email accounts on your LG Optimus Zone 3.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

Find My Device - Android™ - Remotely Locate Device

Here's how to use Find My Device to remotely locate your Android device.

Find My Device - Android™ - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android™ - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android™

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

E911 Compliance FAQs

Review information about calling 911 from your mobile phone.

GPS Location Settings - Android™

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

LG Optimus Zone™ 3 - Turn GPS Location On / Off

Here's how to turn GPS location for your Optimus Zone 3 on or off.

Gestures & Motions

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Google Backup & restore

LG Optimus Zone™ 3 - Google™ Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Optimus Zone 3.

Home Screen

LG Optimus Zone™ 3 - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Optimus Zone 3.

LG Optimus Zone™ 3 - View / Manage Home Screen Panels

Here's how to view / add / remove panels and set a default Home screen panel for your Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Adding Folders to the Home Screen

See how to add folders to the Home screen on your LG Optimus Zone 3 to help organize your apps.

LG Optimus Zone™ 3 Simulator: Adding Widgets and Apps to the Home Screen

An interactive guide on how to place widgets and apps on the Home screen of your LG Optimus Zone 3 for quick access to them.

LG Optimus Zone™ 3 Simulator: Adding and Changing a Lock Screen Shortcut

Find out how to add a shortcut to the Lock screen of your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Adding and Deleting a Home Screen

A visual guide for adding and deleting Home screens on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Adjusting Widgets and Apps on the Home Screen

Find out how to rearrange and resize widgets and apps on the Home screen of your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Changing an Icon's Appearance

Learn how to change the appearance of an icon on your LG Optimius Zone 3.

LG Optimus Zone™ 3 Simulator: Removing Widgets and Apps from the Home Screen

Discover how to remove widgets and apps from the Home screen of your LG Optimus Zone 3.

Hotspot

LG Optimus Zone™ 3 - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Optimus Zone 3.

LG Optimus Zone™ 3 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG Optimus Zone 3.

LG Optimus Zone™ 3 - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) for your Optimus Zone 3.

LG Optimus Zone™ 3 - Tethered Modem Connection

Here's how to use your Optimus Zone 3 as a modem to connect to the internet via a USB or Bluetooth connection.

LG Optimus Zone™ 3 - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot for your Optimus Zone 3 on or off.

Verizon Mobile Hotspot FAQs – Get sharable Wi-Fi internet

Learn to use Mobile Hotspot on your phone or tablet to connect devices to the internet, using your current data plan. Find Unlimited & prepaid plans with Mobile Hotspot.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Chrome Browser - Android - Access Websites

Here's how to access websites using the Chrome browser on your Android smartphone / tablet.

Chrome Browser - Android - Clear Temporary Internet Files

Here's how to clear temporary internet files on your Chrome browser if you're getting a 'page cannot be displayed' error or can't browse the internet.

Chrome™ Browser - Android™ - Add a Browser Bookmark  

Here's how to add a bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Allow / Block Browser Cookies  

If you can't browse the internet or view website images via the Chrome browser on your device, view this info.

Chrome™ Browser - Android™ - Delete a Browser Bookmark  

Here's how to delete a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Edit a Browser Bookmark  

Here's how to edit a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Open a Browser Bookmark  

Here's how to open a saved bookmark via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Save Pictures from Browser

Here's how to save a photo via the Chrome browser on your Android smartphone / tablet.

Chrome™ Browser - Android™ - Turn JavaScript On / Off

Here's how to check JavaScript settings, which often helps when you can't view web pages on your device.

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via computer with Internet Explorer, Chrome or Firefox.

How to Check Your Internet Connection Speed

Here's how to test your connection speeds for your smartphone / tablet / jetpack / router / laptop etc. if it's slower than expected.

LG Optimus Zone™ 3 - Change the Browser Start / Home Page

Here's how to change the Home page in Chrome on your Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Bookmarking a Website

Learn how to bookmark a website on your LG Optimus Zone 3, so it's easy to find later.

LG Optimus Zone™ 3 Simulator: Navigating to a Website

See how to find a website using your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Searching the Web by Voice

Discover how to search the web using your voice with your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Using Web Browser Windows

A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your LG Optimus Zone 3.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Keyboard

Turn Voice Input On / Off - Android™

Here's how to use voice input instead of the keyboard on your Android device to type hands-free.

Language

LG Optimus Zone™ 3 - Language Selection

Here's how to change the language used on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Changing the Language

Discover how to change the language settings on your LG Optimus Zone 3.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

LG Optimus Zone™ 3 - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Optimus Zone 3.

LG Optimus Zone™ 3 - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Optimus Zone 3.

LG Optimus Zone™ 3 - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Optimus Zone 3 when the screen is locked.

LG Optimus Zone™ 3 - Set Up Face Recognition

Here's how to set up your facial recognition to unlock the screen on your Optimus Zone 3.

LG Optimus Zone™ 3 - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Optimus Zone 3.

LG Optimus Zone™ 3 - Unlock Screen

To unlock the screen on your Optimus Zone 3, check out this info.

LG Optimus Zone™ 3 Simulator: Setting Screen Security

A visual guide for setting screen security on your LG Optimus Zone 3 to help protect your private information.

LG Optimus Zone™ 3 Simulator: Unlocking the Screen

Discover how to unlock the screen on your LG Optimus Zone 3.

Memory/Storage

Format SD / Memory Card via PC

Here's how to format or erase your SD / memory card using a computer.

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

LG Optimus Zone™ 3 - Check Device Storage

Here's how to check available space if your Optimus Zone 3 runs slowly / crashes, apps freeze or you can't save media.

LG Optimus Zone™ 3 - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Optimus Zone 3.

LG Optimus Zone™ 3 - Insert SD / Memory Card

Here's how to insert an SD / Memory card into your LG Optimus Zone 3.

LG Optimus Zone™ 3 - Move Files from Internal Storage to SD / Memory Card

Here's how to move files from internal storage on your Optimus Zone 3 to an SD / memory card.

LG Optimus Zone™ 3 - Remove SD / Memory Card

Here's how to remove the SD / memory card from your Optimus Zone 3.

Mobile Hotspot

LG Optimus Zone™ 3 Simulator: Setting Up Mobile Hotspot

An interactive guide for setting up your LG Optimus Zone 3 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

Apple Music - My Verizon Website - Opt In

Here's how to add Apple Music from the My Verizon website.

Apple Music - My Verizon app - Opt In

Here's how to add Apple Music from your My Verizon app.

How to Use Apple Music FAQs

Learn how to get Apple Music with select Verizon Plans, FAQs including who's eligible, how to sign up, how to use the Apple Music app and promotions.

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

LG Optimus Zone™ 3 Simulator: Multitasking Between Apps

See how to easily switch between and close apps that are running on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Navigating Multiple Home Screens

A visual guide for swiping between multiple Home screens on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Using the Notification Panel

Discover how to access and clear the Notification Panel on your LG Optimus Zone 3.

Operating System & Software

LG Optimus Zone™ 3 - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your LG Optimus Zone 3 if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

LG Optimus Zone™ 3 - Factory Data Reset (Powered On)

Here's how to factory / hard reset your LG Optimus Zone 3 if the screen freezes or call, app, audio or sync issues occur.

LG Optimus Zone™ 3 - Install Device Software Update

To check for or to install software updates on your LG Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - View Software Version

To view the software version your LG Optimus Zone 3 is running, check out this info.

Reboot the Router

If you can't connect to your Wi-Fi router, rebooting or restarting the may help.

Software Upgrade Assistant (LG) - Initial Setup

Here's how to install the LG Software Upgrade Assistant on your PC or Mac.

Software Upgrade Assistant (LG) - Repair Assistant

Here's how to repair LG device software using a computer if an Over-the-Air update fails.

Software Upgrade Assistant (LG) - Software Update

Here's how to update LG device software using a computer if an Over-the-Air update fails.

SIM Card

LG Optimus Zone™ 3 - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Optimus Zone 3 or turn it on or off.

LG Optimus Zone™ 3 - Export Contacts to SD / Memory Card

Here's how to export contacts to an SD / memory card in your Optimus Zone 3.

LG Optimus Zone™ 3 - Import Contacts from SD / Memory Card

Here's how to import contacts from an SD / memory card to your Optimus Zone 3.

LG Optimus Zone™ 3 - Insert SIM Card

Here's how to properly insert a SIM card into your Optimus Zone 3 to avoid potential service issues.

LG Optimus Zone™ 3 - Remove SIM Card

Here's how to remove the SIM card from your Optimus Zone 3.

LG Optimus Zone™ 3 - View SIM Card Number

Here's how to view the SIM card number associated with your Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Inserting a Nano SIM Card

Discover how to put a Nano SIM card into your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Inserting a microSD Card

Discover how to put a microSD card into your LG Optimus Zone 3 to add memory for photos, videos, music, documents and more.

LG Optimus Zone™ 3 Simulator: Removing a Nano SIM Card

See how to take a Nano SIM card out of your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Removing a microSD Card

Learn how to take a microSD card out of your LG Optimus Zone 3.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

SIM Card Tips and Tricks

Here are common tips and tricks for handling a SIM card.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Social Networking

LG Optimus Zone™ 3 Simulator: Adding a Facebook® Account

Discover how to access your Facebook account on your LG Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Logging Out of Facebook®

See how to log out of Facebook on your LG Optimus Zone 3 to help protect your account.

LG Optimus Zone™ 3 Simulator: Posting Facebook® Status Updates

Find out how to update your Facebook status and post photos using your LG Optimus Zone 3.

Manage Facebook® Privacy

If you want to change your Facebook privacy or security, here's how to access those options.

Sounds, Volume & Audio

LG Optimus Zone™ 3 - Record and Play File - Voice Recorder

To record and play a sound file on your Optimus Zone 3, check out this info.

LG Optimus Zone™ 3 - Save a Ringtone

Here's how to save an audio file as a ringtone on your Optimus Zone 3.

LG Optimus Zone™ 3 - Set Ringtones / Notification Sounds

Here's how to select or change ringtones / notification sounds on your Optimus Zone 3.

LG Optimus Zone™ 3 - Turn Off All Sounds

Here's how to turn off / silence all sounds on your LG Optimus Zone 3.

LG Optimus Zone™ 3 - Use Speakerphone

To utilize the speakerphone functionality on your Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Vibrate Mode

Here's how to turn vibrate mode for your Optimus Zone 3 on or off.

LG Optimus Zone™ 3 - Volume Controls

Here's how to adjust the volume if your Optimus Zone 3 doesn't vibrate or play sounds when receiving calls / messages.

TV

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Text & Multimedia Messaging

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Deregister iMessage - Cannot Send/Receive SMS/MMS On a Non-Apple Device

Here's info to help If you're unable to send or receive SMS / MMS messages on a Non-Apple device.

LG Optimus Zone™ 3 - Auto Receive Messages

If your Optimus Zone 3 is not receiving multimedia (picture / video) messages, view this info.

LG Optimus Zone™ 3 - Create and Send a Text Message

Here's how to create and send a text message via the Messaging app on your Optimus Zone 3.

LG Optimus Zone™ 3 - Cut, Copy and Paste Text

Here's how to cut, copy and paste text on your Optimus Zone 3.

LG Optimus Zone™ 3 - Delete Messages

Here's how to delete text messages from your Optimus Zone 3 via the Messaging app.

LG Optimus Zone™ 3 - Set Default Messaging App

Here's how to set the default messaging app on your LG Optimus Zone 3.

LG Optimus Zone™ 3 - Text Message Notification Settings

Here's how to turn text message notifications for your Optimus Zone 3 on or off via the Messaging app.

LG Optimus Zone™ 3 - Text Message Signature

To add, remove or edit the text message signature on your Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Turn Message Delivery Confirmation Setting On / Off

To receive delivery confirmation for messages sent from your LG Optimus Zone, view this.

LG Optimus Zone™ 3 - Turn Premium SMS Permissions On / Off

Here's how to change permissions to allow or block sending premium texts from your Optimus Zone 3.

LG Optimus Zone™ 3 - View Text Messages

Here's how to view text messages via the Messaging app on your Optimus Zone 3.

Save a Picture / Video Message - Android™ Smartphone

Here's how to save a picture or video file sent as a message to your Android smartphone.

Text to Landline FAQs

Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Video: Verizon Messages - Basic Use
(length: 1:24)
Learn about the basic use of Verizon Messages, a text messaging app that lets you easily send and receive messages, attach photos to texts or group message.
Length: 1:24

Video: Verizon Messages - Getting Creative
(length: 1:31)
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31

Video: Verizon Messages - On the Move
(length: 2:04)
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04

Tips, Tricks & Shortcuts

LG Optimus Zone™ 3 Simulator: Finding More Help

See how to find videos and tutorials to learn more about using your LG Optimus Zone 3.

Top 10 Things to Do with Your New Smartphone

Learn how to set up your new smartphone with important features and functions. Get the most out of your new phone with this list of practical tips.

Visual & Hearing Accessibility

Accessibility Settings - Android™

Here's how to configure common accessibility settings for your Android smartphone or tablet.

Configure TalkBack Settings - Android

Here's how to configure TalkBack settings for your Android smartphone or tablet.

LG Optimus Zone™ 3 - Manage TTY Settings

To change the TTY settings on your Optimus Zone 3, check out this info.

Magnification Gestures / Touch Zoom - Android™

Here's how to configure your magnification gestures on your Android smartphone or tablet.

Turn Assisted Dialing On / Off - LG Smartphones

Here's how to change call settings if you're getting an error message when making calls.

Turn TalkBack On / Off - Android

Here's how to turn TalkBack for your Android device on or off.

Wallpapers/Theme

LG Optimus Zone™ 3 Simulator: Changing the Wallpaper

Discover how to change the background of the Home screen on your LG Optimus Zone 3.

Wi-Fi & Network

LG Optimus Zone™ 3 - Access Wi-Fi Direct

Here's how to use Wi-Fi Direct so you can easily connect your LG Optimus Zone 3 with other Wi-Fi capable devices.

LG Optimus Zone™ 3 - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Optimus Zone 3.

LG Optimus Zone™ 3 - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Optimus Zone 3.

LG Optimus Zone™ 3 - Auto Switch Between Wi-Fi & Mobile Data Networks

To allow your Optimus Zone 3 to auto switch between Wi-Fi and mobile data, view this.

LG Optimus Zone™ 3 - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your LG Optimus Zone 3.

LG Optimus Zone™ 3 - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your LG Optimus Zone 3.

LG Optimus Zone™ 3 - Remove Wi-Fi Connection

To remove a saved Wi-Fi network from your LG Optimus Zone 3, view this info.

LG Optimus Zone™ 3 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Optimus Zone 3 on or off.

LG Optimus Zone™ 3 - View MAC Address

Here's how to view the Wi-Fi MAC address for your Optimus Zone 3.

LG Optimus Zone™ 3 Simulator: Connecting to a Wi-Fi Network

Learn how to use your LG Optimus Zone 3 to connect to a Wi-Fi network, so you can access the Internet without using data.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - Android™ - Determine Wi-Fi Call

Here's how to determine if your Android smartphone is connected to a Wi-Fi call.